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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8178 results found

  1. freeze on save

    I have consistent problems with Illustrator 27.2 hanging/lagging (becoming entirely unusable, with any action resulting in a ca. 10-second wait) following saving. This seems to happen only if I happen to switch to another open window/program while saving is in progress. This has only been happening w/in the last few weeks, so perhaps connected to a recent update? The only way to correct the problem is to quit and restart Illustrator (even shutting down the individual file isn't sufficient). It happens whether or not I'm using an external monitor.

    I'm on a 2022 14" MBP, 16 GB RAM, Ventura 13.2

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  2. Illustrator error "An unknown error is detected" Windows 11 AI 2023 27.01

    "An unknown error has occurred" when trying to save a file in Windows 11, AI 2023 27.01

    Steps: Save or Save as
    Expected result: file gets saved
    Actual result: it doesn't. Get "An unknown error is detected" dialog

    Workaround: Under File > Document color mode… switch color mode from CMYK to RGB then back to CMYK

    Strange workaround. Ongoing issue

    4 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. getSystemPath using CSInterface throws URI Malformed error

    I was trying to get the my documents folder path of the system using CSInterface getSystemPath function. It works in most of the cases. But it throws URI malformed error (refer the screenshot below), if the path of the documents folder contain characters from languages other than English.

    I debugged the CSInterface.js file at line 521. And I found that the below piece of code returns the path of the folder without encoding the characters from languages other than English.

    window.adobe_cep.getSystemPath(pathType)

    IN MY CASE:

    Path of documents folder: "C:\Users\sanjay\OneDrive - Élégante\Documents".

    window.adobe_cep.getSystemPath(pathType)
    // Returned value -…

    1 vote

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    0 comments  ·  SDK and Scripting  ·  Admin →
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  4. Adobe Fontが時々使えない

    契約は問題ないはずなのですが、Adobe Fontが時々使えなくなり、既存フォントで置き換えられてしまい、しばらく利用できなくなります。

    1 vote

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Admin →
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  5. broken: Save Variable Library

    since Ai 26.3.1

    saving variable library from the variables panels result in this error:
    'The filter cannot complete because of an unknown error.'

    Also a related issue is that scripts using 'exportVariables' function will fail

    12 votes

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    4 comments  ·  File Save, Import and Export  ·  Admin →
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  6. フリーグラデーションオブジェクトがFinderプレビューに表示されない

    環境: M1 iMac OS 13.0.1 / Illustrator 27.0.1

    フリーグラデーションがFinderプレビューに表示されません。
    表示されない形式はaiとpdfです。
    同じファイルを別のデバイスで確認したところ、最新のMacOS13で表示されないことが確認されました。

    3 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  7. Preferences > Type "Automatic Bulleted and Numbered lists while typing" Not working

    Version 27.0 64bit

    This setting: Preferences > Type "Automatic Bulleted and Numbered lists while typing" has no effect.

    Illustrator is automatically numbering and bulleting, even when the setting is on or off.

    3 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  8. Voreinstellungen fehlerhaft dargestellt

    Hallo!

    Meine Voreinstellungen erscheinen fehlerhaft. Es wird nur ein kleines Fenster geöffnet und ich kann nichts wirklich erkennen, auswählen oder ändern.

    Gibt es Lösungen dazu?

    Gruß, Anna

    4 votes

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    2 comments  ·  User Interface  ·  Admin →
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  9. contagocce

    lo strumento contagocce non copia più lo stile di un tratto pennello, cioè non riesco a copiare un determinato stile da un tratto a l'altro è un bel problema, spero lo risolvano presto.

    1 vote

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  10. Keyboard shortcut crashes Illustrator 27.2 when you pull down slider. Mac M1

    Keyboard shortcut crashes Illustrator 27.2 when you pull down slider. Mac M1

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  11. Font not automatically updating embedded Font

    I am using an exported PDF from Autodesk Inventor where there is an embedded Font included but not showing i original PDF.
    I use Illustrator for Finetuning the PDF and also for updating the font.
    this last thing normally goes automatically when opening, Illustrator changes/updates it directly.
    Since today it didn't work, I was frustrated but then I tried downgrading to 27.1 and this did the trick.

    Please can you get this back straight and repair this.

    Thank you.

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  12. PC performance issues when using the Shape Builder tool on dxf files (or vector format).

    When using the shape builder tool against a dxf file (or vector format), the CPU usage is not high and not working.

    When using Simplify on a dxf file (or vector format) to reduce the number of paths, the CPU usage increases to approximately 100%, confirming that the CPU is working correctly.
    This behavior makes sense since the calculations are done by the CPU since it is a vector format.

    However, when using the shape builder tool, the CPU and GPU functions are not used.
    I was checking the resource monitor and the CPU and GPU usage was about 3%~5%.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  13. Pinch Zoom

    Pinch zoom stops working after using it a few times, using shortcuts on the keyboard sometimes resolves the issue but now the shortcut 'zoom out' seems to not be working either. Having to go to the tool bar to zoom in and out slows down a project a lot. Hopefully this will be resolved soon, I have updated to the newest illustrator version in hopes it would fix it but it seems it's only made it worse.

    Using MacBook Pro (2.6 GHz 6-Core Intel Core i7) IOS Ventura version 13.2
    Illustrator V. 27.2

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  14. Grayscale looks brownish in RGB mode

    In 27.2, grayscales look brownish, and the gradient bias is very off center.

    1 vote

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    1 comment  ·  Gradients  ·  Admin →
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  15. Keyboard Shortcuts Bugs: Crtl+F both pastes in front as well as activates preview(F), and Shift+arrows will not move selected objects.

    Crtl+F both pastes in front as well as activates preview(F), and Shift+arrows will not move selected objects. Illustrator Version 27.2 (64 bit)

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  16. Color Mismatch when copy/pasting within Ai

    In 27.2, copy/paste, while staying in Ai gives a color profile mismatch warning.

    This is weird and should never happen. It also asks to Merge color swatches.

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  17. パスのオフセットが出来なくなってしまった

    文字をアウトライン化して、パスのオフセットを実行すると全部同じ色になってしまう。色の変更をしても内側外側全て同じ色になってしまう

    1 vote

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Admin →
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  18. Crazy rays produced when selecting a path with many anchor points

    When selecting a path with lots of anchor points (1000+) I've been getting crazy rays bursting from the path in all directions in a huge multitude of colors. It's been happening for about a 2 months now. Mainly happens when using group selection tool. All functionality and visibility of the art is lost when this happens and I need to deselect all art in order to carry on. I've attached some images of what the screen looks like when this happens.
    AI version 27.0.1
    Mac OS 13.0.1
    Mac 3.6 GHz 8-Core Intel Core i9
    128 GB 2667 MHz DDR4

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  19. Why won't Illustrator reapply SVG filters if the curves of the image has changed?

    Issue is described here
    https://graphicdesign.stackexchange.com/questions/158688/unexpected-result-when-changing-the-curves-of-a-b-w-image-with-a-multitone-svg-f?noredirect=1#comment239330_158688

    1 vote

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    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  20. Zooming is broken when in the middles of creating a path

    I am new to illustrator but have found that on mac if you use alt/option + scroll while using the curvature tool or pen tool, it wont zoom you immediately, it will do it afterwards. if you were to do it even a little bit it wouldn't happen until you are done with the stroke. once it activates its almost seizure inducing with how fast it zooms an unzooms. I don't know if this is a mac only issue or a software issue but it can not only be annoying but just outright time wasting. i use adobe illustrator version…

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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