8144 results found

1. Different line thickness in two different panels

   The line thickness in the line panel is displayed accurately, however in the overall properties panel it is rounded up to a round number. As seen in the attachment, on the left is the line panel, displaying a thickness of 2,5 points of the selected element, whereas on the right the thickness of the exact same element is shown as 3 points thick.

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2. "Save as" Illustrator bug

   Hi. I have the latest 2020 version of Illustrator 24.1.2.
   When I press "Command" + "S" it starts to save. Once it is finished saving it used to have an asterisk in the file name that disappears to indicate that it has been saved. The asterisk no longer disappears. It remains.
   Then when I close after saving it gives me the attached "save" box, and says that "if I don't save my changes will be lost", but if I click "Command" + "S" and then close without saving it does save.
   It makes things very slow. I can't work like this.
   This is not right.
   This is not the first time I have asked for help.
   I pay a lot of money for this software. Please fix this ASAP!
   Thanks.
   Mike

   Hi. I have the latest 2020 version of Illustrator 24.1.2.
   When I press "Command" + "S" it starts to save. Once it is finished saving it used to have an asterisk in the file name that disappears to indicate that it has been saved. The asterisk no longer disappears. It remains.
   Then when I close after saving it gives me the attached "save" box, and says that "if I don't save my changes will be lost", but if I click "Command" + "S" and then close without saving it does save.
   It makes things very slow. I can't work like… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Illustrator Window Disappears When Changing Screen Focus

   When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.

   It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.

   This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and it'll stay there if I start using it. It's after I use it that it disappears.

   When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.

   It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.

   This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and… more

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4. Save As... (PDF) not recorded in Action

   After upgrading to 24.1 and macOS Catalina "Save As..." isn't recorded anymore in an Action.

   I used to have an Action which saves any layout as a PDF, always stored the PDF with the same name in a fixed location and closed the file. Now this doesn't work anymore.

   I can "Insert Menu Option" Save As but then I have to enter a name and choose a file format.

   Such a shame!

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5. Colour Hex Cut / Copy Error

   I'm switching between AE and Illustrator. Copying Hex codes from Illustrator and pasting them into AE.

   If I accidentally press Ctrl+X it starts misbehaving.

   It stops copying any codes and the clipboard has some SVG export code. I can't copy anything else unless I close and reopen Illustrator.

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6. Creative Cloud item linked to "old" item when moving to another CC Library

   I have several Library on AI Creative Cloud (shared with a colleague). There is a "Final" Library where we store the design that will be used to print on final products, and there is a WIP (work in progress) library that we use for the yet to be released.

   In Final Library there might be an item call "1234a" and we would be working on "1234b" in the WIP library (1234b usually would be made as a duplicate from 1234a and then renamed and edited)

   Then we would place the 1234b on our artboard arrange several other items etc.

   Once we validated the design, I would to edit the "1234a" item with a big red cross to signify it would be outdated (In case this 1234a would be used in other files), and move it into an "archive" library and then I would move the "1234b" item from WIP to Final library.

   This used to work fine until recent update of AI, but now when I do this "move to another library" all the 1234b that were present on the artboard while the 1234b was still in the WIP library would regress to 1234a... So i would need to relink all again! So that's a huge rework to do for all our files.

   I describe a "simple" case where we update on item from a to b, and it would be obvious that we regressed to a as the big red cross to signify "outdated" would appear, but if I forget to have this discipline or for whatever reason we dont want to use this red cross, then AI would swap the element on the artboard with an old outdated one without any notice.
   That is something I hope can be fixed.

   This happened both on me using Mac OS Catalina, and my colleague on Windows 10, both of us updated to last AI 24.2.3

   I have several Library on AI Creative Cloud (shared with a colleague). There is a "Final" Library where we store the design that will be used to print on final products, and there is a WIP (work in progress) library that we use for the yet to be released.

   In Final Library there might be an item call "1234a" and we would be working on "1234b" in the WIP library (1234b usually would be made as a duplicate from 1234a and then renamed and edited)

   Then we would place the 1234b on our artboard arrange several other items etc.

   Once… more

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7. Artboard moves when clicking in Recolor Artwork dialog

   Using Windows 10 English & Illustrator 24.3.1 beta.

   In them Recolor Artwork dialog (with the new color wheel), I can make the artboard move down or to the right by interacting with the "Dominant Colors" box.

   Steps to reproduce:
   1) With an open document, select artwork
   2) Open Recolor Artwork dialog
   3) Click in the "Dominant Colors" box, move the mouse slightly upwards, then hold the cursor where it is (around the top of the "Dominant Colors" box).

   Expected result: The artboard does not move
   Actual result: The artboard moves downwards

   *** the artboard can be moved to the right if the mouse is moved to the left slightly (during step 3) instead ***

   Using Windows 10 English & Illustrator 24.3.1 beta.

   In them Recolor Artwork dialog (with the new color wheel), I can make the artboard move down or to the right by interacting with the "Dominant Colors" box.

   Steps to reproduce:
   1) With an open document, select artwork
   2) Open Recolor Artwork dialog
   3) Click in the "Dominant Colors" box, move the mouse slightly upwards, then hold the cursor where it is (around the top of the "Dominant Colors" box).

   Expected result: The artboard does not move
   Actual result: The artboard moves downwards

   *** the artboard can be moved to the right… more

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8. Illustrator's "Open..." dialogue box's File Format type dropdown Locks program

   1. System info: Windows 10 Pro v1903 Illustrator 2020 v24.2.3
   2. Launched the program, from the home screen, I went to File>Open... When the Dialogue box for opening a file popped up, I went to the filetype selector to the right of the file name field, and clicking the dropdown arrow causes the program to lock up.
   3. I expected a dropdown to allow me to filter visible by file types.
   4. I had to force quit the application.
   5. See attached for referenced dropdown selector.

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9. Save for Web broken in v24.2.x

   Windows 10 x64 v1909.

   In previous versions of Illustrator (up to v23.1), Save to Web would work correctly even when a file had multiple artboards. However in v 24x; the Save for Web is adding additional pixels around the image even when the artboard selected does not have additional space.

   I have attached two screengrabs of the same file, one using AI2019 (correct)_ and the other using AI2020. In both cases the identical artboard is selected and same settings applied.

   Further, if the 'crop to artboard' option is checked, then an additional line of transparent pixels appears in the outputted PNG which is not there in the original artwork. Again two example screengrabs are attached to demonstrate this, along with the PNG files generated from the different Illustrator versions.

   Windows 10 x64 v1909.

   In previous versions of Illustrator (up to v23.1), Save to Web would work correctly even when a file had multiple artboards. However in v 24x; the Save for Web is adding additional pixels around the image even when the artboard selected does not have additional space.

   I have attached two screengrabs of the same file, one using AI2019 (correct)_ and the other using AI2020. In both cases the identical artboard is selected and same settings applied.

   Further, if the 'crop to artboard' option is checked, then an additional line of transparent pixels appears in the outputted… more

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10. eyedropper not working

    can't pick up colour

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11. Opening a PDF Bug - Not visible until selecting workspace

    I frequently open a PDF file in AI. Since updating to V24 (I run macOS Catalina v10.15.5 at the time of report, 6/15/20), if there are no files currently open, the artboard(s) will not be visible upon opening. I found a workaround, but it's still an inconvenience. To fix the issue, I select another workspace (which makes the file visible), and then return to my preferred workspace. However, the saved windows for that workspace are not visible until I zoom in on an artboard. After that, everything functions as normal and as expected, but the issue occurs every time I open a PDF with nothing else open.

    I frequently open a PDF file in AI. Since updating to V24 (I run macOS Catalina v10.15.5 at the time of report, 6/15/20), if there are no files currently open, the artboard(s) will not be visible upon opening. I found a workaround, but it's still an inconvenience. To fix the issue, I select another workspace (which makes the file visible), and then return to my preferred workspace. However, the saved windows for that workspace are not visible until I zoom in on an artboard. After that, everything functions as normal and as expected, but the issue occurs every time I… more

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12. Illustrator suddenly changed from RGB to CMYK

    Windows 10, Illustrator 2020

    1. Working on a digital comic and suddenly colour has been changed
       from RGB to CMYK, which means I cannot copy and paste the colours
       I was repeatedly using anymore.

    2. Black colour has been automatically replaced by a dark greenish black;
       upon further inspection, it can be seen that it is not completely black. It feels odd at plain sight. I have manually selected each line which has changed colour, but it keeps going back to that dark greenish black.

    2 votes

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13. SelectiveUnlock.aip error - Adobe Illustrator CC version 24.1.2, OS Windows 10 Home Edition Build 1909

    The File New/Open screen does not work.
    When clicking File>New opens a pop-up screen with title %CCXFNFTDIALOG_NAME with nothing inside.

    Can not create NEW file.

    2 votes

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14. Transform effect vanished from Appearance Panel. Multiple times

    After using Distort & Transform/Transform from the Appearance Panel, I noticed that this effect was missing from the list of effects that I'd used. As you can see in the attached image, Transform is not in the list. The long shadow on this text is created using that effect and it is still live, but there's no way to edit it since it is not showing up in the Appearance Panel. I started over and created it once more and once again, it wasn't in the panel. I tried a 3rd time and it worked as expected.

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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15. Illustrator 24.2.3 crashes at exit, cannot see contents once 2019 file is opened, preview displays

    Illustrator 24.2.3, cannot open a file for editing that worked fine in earlier version of Illustrator, probably CC 2019, to make a change. A preview is displayed before opening. Fortunately CS5 can open it, otherwise I would have lost a customer. After closing 24.2.3, it crashes about 50% of the time on any file I have modified. The CS5 versions of files being posted were produced by using CS5 to open the CC 2019 versions, although it complained that they were newer and might not have valid text attributes, and saving to CS5 format. The eps and TIF are used by the tray card. The 2up has the tray card positioned for printing on a special stock. This is a bug, not a feature! All files being worked on are local to my Windows 10, Version 1909 PC running Illustrator.

    The files can be found for the next 3 months at: https://spaces.hightail.com/receive/oLWByJdt8v

    Illustrator 24.2.3, cannot open a file for editing that worked fine in earlier version of Illustrator, probably CC 2019, to make a change. A preview is displayed before opening. Fortunately CS5 can open it, otherwise I would have lost a customer. After closing 24.2.3, it crashes about 50% of the time on any file I have modified. The CS5 versions of files being posted were produced by using CS5 to open the CC 2019 versions, although it complained that they were newer and might not have valid text attributes, and saving to CS5 format. The eps and TIF are used… more

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16. Saving error Adobe Illustrator 2020 [24.0.1]

    When saving an existing ai document that I have made an alt to illustrator keeps giving me a save error.

    Illustrator tried, but could not save the file 'file name' Click "Learn more" to try alternate options for saving a file.

    If I then use the 'save as' command and save over the top of the existing ai it will save. Illustrator leaves a .tmp file in the same folder as my ai. I may work on the file a few more time re-saving using the 'save' command with no issue and then randomly I will save and we go through the same issue all over again.

    This happens multiple time throughout the day on any ai file I'm working on.

    .tmp files just keep piling up until I delete them.

    Could this be a compatibility issue if I am still using MacOS Mojave 10.14.6 and Adobe Illustrator 2020 [24.0.1]

    When saving an existing ai document that I have made an alt to illustrator keeps giving me a save error.

    Illustrator tried, but could not save the file 'file name' Click "Learn more" to try alternate options for saving a file.

    If I then use the 'save as' command and save over the top of the existing ai it will save. Illustrator leaves a .tmp file in the same folder as my ai. I may work on the file a few more time re-saving using the 'save' command with no issue and then randomly I will save and we go… more

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17. duet for iPad pen stroke and pressure not working in illustrator (it does in photoshop)

    using iPad and "duet" to provide pen stroke and pressure (using wacom drivers on the mac/adobe side). This DOES work in photoshop so the connection is working but it does NOT work in illustrator.

    Here is a video showing the problem:
    https://wetransfer.com/downloads/f4f5d9ff1e73c6f4fa8b0db134fc9a5520200403114111/d6d4d546381022bba6df3990c6bc9ca120200403114111/bf9f4c

    Pleas contact duet: team@duetdisplay.com - the guys name is Hector.

    Thanks !

    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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18. program freezes on layer reorganizing and moving shapes 24.1.3

    MacBook Pro OS Catalina 10.15.4
    2.3 GHz 8-Core Intel Core i9
    16 GB 2400 MHz DDR4
    Radeon Pro 560X 4 GB
    Intel UHD Graphics 630 1536 MB

    Using a Wacom Intuos M running drivers v. 6.3.39-1

    Illustrator 24.1.3

    When using computer's trackpad or drawing tablet I have encountered problems that render the program unresponsive.

    As I re-order layers in the layers panel and I when move simple shapes or groups of shapes across the artboard, the action is not performed. When hovering the cursor anywhere in the interface I see a circle with a strike through it, program is essentially frozen. I have been able to use the escape key to get function back but other times I've been compelled to force quit the program

    MacBook Pro OS Catalina 10.15.4
    2.3 GHz 8-Core Intel Core i9
    16 GB 2400 MHz DDR4
    Radeon Pro 560X 4 GB
    Intel UHD Graphics 630 1536 MB

    Using a Wacom Intuos M running drivers v. 6.3.39-1

    Illustrator 24.1.3

    When using computer's trackpad or drawing tablet I have encountered problems that render the program unresponsive.

    As I re-order layers in the layers panel and I when move simple shapes or groups of shapes across the artboard, the action is not performed. When hovering the cursor anywhere in the interface I see a circle with a strike through it, program is essentially… more

    2 votes

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19. pdf cannot be displayed

    Hi, Since update Illustrator 2020, when I save ai to pdf file, it cannot be displayed the thumbnail, and even use Acrobat open still can't see it. Please see attached.
    Thanks!

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    7 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Cannot see gradient annotator when several objects are selected

    Hi, in the latest version of Illustrator (2020), I can't see the gradient annotator when I select several objects at the same time. With a single object selected the annotator looks correctly, but when selecting two or more objects it is no longer displayed.
    In previous versions, the gradient annotator is shown when selecting several objects, which I find very useful for copying the properties of the gradient from one object to another.

    10 votes

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!