8176 results found

1. Rasterizing a clipped image/group of objects results in extra white space in the resulting image.

   If I rasterize a clipped image, the result is the same size as the clipped image but with extra whitespace surrounding the clipping boundaries. Expected result, IMO, should be that the resulting image is only as large as the clipping object.

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   32 votes

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   9 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   No longer a problem. Please drop a comment if it doesn’t work for you

2. Freeform gradients become uneditable

   I actually don't know if this is a feature request or a bug report, but I can't edit freeform gradients after I deselect the object with the gradient and then come back to it. When I come back to an object with a freeform gradient, using the gradient tool, the mouse pointer gets a little "no" symbol next to it (Wikipedia says it's called a general prohibition sign) and I can't see, let alone select and edit, any of the stops of the gradient. Is this a bug, or am I supposed to not be able to edit these? If it's not a bug, then this is a feature request for the ability to edit freeform gradients.

   I actually don't know if this is a feature request or a bug report, but I can't edit freeform gradients after I deselect the object with the gradient and then come back to it. When I come back to an object with a freeform gradient, using the gradient tool, the mouse pointer gets a little "no" symbol next to it (Wikipedia says it's called a general prohibition sign) and I can't see, let alone select and edit, any of the stops of the gradient. Is this a bug, or am I supposed to not be able to edit these? If… more

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   1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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3. Fix bug that does not allow to read and connect links to files or webpages when converting to PDF.

   Please Fix bug that does not allow to read and connect links to files or webpages when converting to PDF. In previous version there was no problem with this.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Simplify preview problem

   When I choose Path > Simplify… and have the preview button checked, the simplification happens as many times as I adjust the percentage. ie it will simply to 99% and the 97% of 99%.
   Whether I click OK or Cancel, all of the actions have been performed and I have to press undo until it is back to normal.
   This problem arrived at the same time as the scale/rotate/reflect etc preview issue (which have now been fixed thank god).

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,
   Apologies for the inconvenience caused to you due to this issue. We are unable to reproduce this issue at our end and need your help to isolate this issue further.
   Could you kindly help us with the following information:

   1. Could you kindly let us know the version of Illustrator that you are using. You can check the version by going to menu “Illustrator→About Illustrator” in Mac and “Help→ About Illustrator” in Windows.
   2. Kindly also share with us the Test File with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file. You can follow the below steps for creating the package:
   • Kindly save the test file and go to menu “File→Package”.
   • Create a package and save it to Desktop. Go to the folder location where the package is created.
   • Compress the folder and share it with us.

   Regards,
   Ojasvi
   Illustrator Team

   Hi,
   Apologies for the inconvenience caused to you due to this issue. We are unable to reproduce this issue at our end and need your help to isolate this issue further.
   Could you kindly help us with the following information:

   1. Could you kindly let us know the version of Illustrator that you are using. You can check the version by going to menu “Illustrator→About Illustrator” in Mac and “Help→ About Illustrator” in Windows.
   2. Kindly also share with us the Test File with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file. You can follow the below steps for creating the package:
   • Kindly save the test file and go to menu “File→Package”.
   • Create a package and save it to Desktop. Go to the folder location where the package is created.
   • Compress the folder and share it with us.

   Regards,… more

5. Recolor Artwork stops working if more than one document is open

   If I have two documents open, I am unable to use Recolor Artwork under Color Guide. It just stops working. Nothing happens when I pull the sliders, click to randomly change the color order or click on color groups. It's broken.

   Everything turns back to normal when I close the other document.

   2 votes

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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6. Can’t make an object opaque

   So, I have a very odd quirk happening. When I changed an element from 100% opaque to 70% then copied it and grouped it. Now when I ungroup it the same element that was 70% opaque now thinks it is 100% opaque.

   Essentially I can no longer make that element completely opaque anymore. I have to place another instance. This is a bit of a pain when I have resized or altered the placed element.

   I am running the latest version of Illustrator as of this post.

   I did some searching here and my issue is very similar to this issue:

   Bug - Element Transparency not adjustable after setting transparency once.
   CC 2018
   Placing elements on pasteboard works fine. I adjusted the transparency of the element on layer to 40% over a red box. Now the element shows that transparency. If you try to revise the transparency the properties window shows the element at 100%. There is no way to adjust the transparency back to it's original 100% or know the current transparency.

   So, I have a very odd quirk happening. When I changed an element from 100% opaque to 70% then copied it and grouped it. Now when I ungroup it the same element that was 70% opaque now thinks it is 100% opaque.

   Essentially I can no longer make that element completely opaque anymore. I have to place another instance. This is a bit of a pain when I have resized or altered the placed element.

   I am running the latest version of Illustrator as of this post.

   I did some searching here and my issue is very similar to this… more

   6 votes

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   Need More Info  ·  2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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7. Illustrator looses workspace settings

   Good day. My problem is that I worked for a very long time in Adobe Photoshop (cs3,4,5,6, cc). But Ai surprised me - to make a backup of the workspace I have to go to AppData / Roaming / Adobe / Illustrator etc. and make a copy of the folder, because when I open a new document, I get a completely different space. (Export/import settings do not help) Why can’t you transfer the settings to the program, and not to the open document? Every time I do as I feel comfortable and every time I reduce the Tool panel, because it opens in two columns. Why complicate this?

   Good day. My problem is that I worked for a very long time in Adobe Photoshop (cs3,4,5,6, cc). But Ai surprised me - to make a backup of the workspace I have to go to AppData / Roaming / Adobe / Illustrator etc. and make a copy of the folder, because when I open a new document, I get a completely different space. (Export/import settings do not help) Why can’t you transfer the settings to the program, and not to the open document? Every time I do as I feel comfortable and every time I reduce the Tool panel, because… more

   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Millimeter setting for font size not correct! cost me $1000s in reprinting

   I'm a freelance designer working for a top hair care brand which markets their products world wide. We had our entire front label product run rejected because it did not meet EU regulatory standards for ml and net weight type size. When creating the labels the first time I set my font size from points to mm to ensure I met the minimum size requirements of 3mm. Imagine my surprise when we heard from our EU distributor our product was rejected! This is where I made my mistake I trusted Adobe Illustrator program to ensure when I set a font size at 3mm it was going to be 3mm. It WAS NOT it was around 2.5mm in size. How I confirm this after the news is I checked the ALL CAPS font against a 3mm square box. see attached screen shot from illustrator of the issue. This issue has cost my client and thousands in reprinting costs to correct the issue.

   Adobe please fix this so we can trust point sizes are true. When I called in the customer service tech experienced the same issue here is my case #ADB-6064776-M9S5

   I'm a freelance designer working for a top hair care brand which markets their products world wide. We had our entire front label product run rejected because it did not meet EU regulatory standards for ml and net weight type size. When creating the labels the first time I set my font size from points to mm to ensure I met the minimum size requirements of 3mm. Imagine my surprise when we heard from our EU distributor our product was rejected! This is where I made my mistake I trusted Adobe Illustrator program to ensure when I set a font… more

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   6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Illustrator today offers Font Height Options, to set the font size using x-height and cap height. This should help following standards and controlling the exact dimensions of type.

9. Type objects duplicated on top and converted to outlines

   Sometimes when opening up a file, type objects are copied and placed exactly above the original type object, and converted to outlines. There are sometimes anywhere from 1 to 3 duplicated objects. It usually affects every type object in the document. The same issue has been affecting my colleagues' computers, and we often work off of the same documents and share them with each other.

   We all have 15" MacBook Pros, using either Illustrator version 2018 or 2019, on Mojave.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Does this problem happen with the latest Illustrator build?

   If it does — please provide additional information:

   1. What is the format of the document used, .ai or .pdf?

   2. Does it happen with all the the type objects in a document, or only for some specific fonts, or point / area type only?

   3. Do these have any effects or custom appearance applied?

   If you have a chance to create a test file with this issue reproducible — please share it in the comments.

10. Rotate tool is acting strange

    When using the rotate tool, the angle is in the dialog box (whatever I last used) is automatically applied to my object. If I just try to change the angle it applies that rotation to the new position (based on what I used last), rather than applying the new rotation from the original starting point. I can't even begin to explain what turning preview on and off does, so I included a short screen grab for you. Using Illy version 23.1.1, with MacOS Mojave 10.14.6. I also am using the entire sweet of Astute Graphics plugins.

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11. Track type doesnt work after last update

    Hi, our graphic studio has a client-a big financial institution, and his entire visual style is created in a special calligraphic track. After we installed the latest update there is a change within this track. When we click on the illustration/or change its color, the entire track changes and the original style is gone. The attributes of the original track remains the same but there is a change within the style, is looks totally different. It also doesnt work when we choose the track and draw new illustration - it looks different. We also tried to create new document , copy paste the illustrations and it inserted without our track style, so again it looks different.
    We are 100% sure that this problem started after last update, because we had a mac which didnt have updated Illustrator and the problem wasnt there.
    Could you please help us?

    Hi, our graphic studio has a client-a big financial institution, and his entire visual style is created in a special calligraphic track. After we installed the latest update there is a change within this track. When we click on the illustration/or change its color, the entire track changes and the original style is gone. The attributes of the original track remains the same but there is a change within the style, is looks totally different. It also doesnt work when we choose the track and draw new illustration - it looks different. We also tried to create new document ,… more

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12. "File, Edit, Object" etc freezes/doesn't work

    After I worked for a few minutes in Illustrator CC, the bar with File, Edit, Object etc isn't responding and the only way to close Illustrator is by a Force Quit.
    I already deinstalled and reinstalled it 2-3 times, but it doesn't help.

    MacBook Air 2018
    MacOs Mojave 10.14.6
    1,6 GHz Intel Core i5
    8 GB 2133 MHz LPDDR3
    Intel UHD Graphics 617 1536 MB

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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13. Illustrator 2019 Crashes on startup

    I've upgraded to the latest Illustrator (2019), but it crashes on startup. I have tried uninstalling it and re-installing it, but it still crashes. I've re-installed it with fresh preferences, e.g. not importing settings from the previous version and it still will not startup. The same thing is also happening to InCopy.??

    Luckily I did not remove the previous version.

    Any idea why this is happening and how to fix it??

    I'm running a MacPro (Late 2013), 3.5 GHz 6-Core Intel Xeon E5, 32GB RAM, AMD FirePro D500 3072 MB, with macOS High Sierra (10.13.6)

    14 votes

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    13 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

14. Transform Again doesn’t work with live or outlined text when transformation is made using the bounding box

    In Adobe Illustrator, I use the transform again tool a lot during my day to day and seemingly recently, it hasn’t been affecting live or outlined type* when it will affect any other regular object. Has anyone come across this on their own or know how to fix it? It will continue to transform the text if you scale up or down as well repeating moves but when scaling objects to certain sizes using the guides and then replicating the same growth on the text object doesn’t work.

    I’ve tried ungrouping, releasing the compound path, tried intersecting the shapes, the menu command

    https://www.graphicdesignforum.com/t/adobe-illustrator-transform-again-on-the-fritz/8810/2

    In Adobe Illustrator, I use the transform again tool a lot during my day to day and seemingly recently, it hasn’t been affecting live or outlined type* when it will affect any other regular object. Has anyone come across this on their own or know how to fix it? It will continue to transform the text if you scale up or down as well repeating moves but when scaling objects to certain sizes using the guides and then replicating the same growth on the text object doesn’t work.

    I’ve tried ungrouping, releasing the compound path, tried intersecting the shapes, the… more

    2 votes

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15. User guide local (russian) correction

    User guide local (russian) correction. Make legend and transcription both cyrillic or both latin.

    Right:
    https://helpx.adobe.com/illustrator/using/data-driven-graphics-templates-variables.html#Accessthedatamergefunctionality

    Not right:
    https://helpx.adobe.com/ru/illustrator/using/data-driven-graphics-templates-variables.html#%D0%94%D0%BE%D1%81%D1%82%D1%83%D0%BF%D0%BA%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8%D0%BE%D0%B1%D1%8A%D0%B5%D0%B4%D0%B8%D0%BD%D0%B5%D0%BD%D0%B8%D1%8F%D0%B4%D0%B0%D0%BD%D0%BD%D1%8B%D1%85

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    2 votes

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16. Beachballing for any added effect in Illustrator.

    Any time I add a dropshadow or 3d effect, Illustrator beachballs until I have to restart. I have Mac Mojave 10.14.6. Illustrator 2019. If I use preview it's particularly frustrating.

    1 vote

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17. When opening my files I have the fonts missing

    Missing Fonts. When opening my files I have the fonts missing. Meaning every font I used are all gone and even though I can see it in the preview but when opening the files the fonts are missing.

    8 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Fix the Dice Symbol please

    You have included a symbol in the 3-d Symbols library of two dice. These dice are incorrect in that any opposite sides of a die need to add to seven. In you symbol you can clearly see a 3 and a 4 on the top die (On a real die these would HAVE to be on opposite sides of the cube) and on the lower die you can see a 6 and a 1, again these would have to be on the opposite sides.

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    3 votes

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19. Nudging with arrow keys problem when in Picas

    OS X 14.5 Ill 2019 CC 23.0.3/23.0.4:
    This seems to be only happening when the Units are set to Picas:
    Using the arrow keys in the control panel to move an object "below" 0 does not function correctly. E.g.: If an object is at "0p0", hitting the down key moves it to "0p1" instead of "-0p1", then bounces back and forth to "0p0".
    This occurs for any value between "0p0" and "-1p0". If the starting point is less than "-1p0" then the down keys behaves properly, but if you nudge back UP to past "-1p0", then the value pops to the positive value "0p11".

    OS X 14.5 Ill 2019 CC 23.0.3/23.0.4:
    This seems to be only happening when the Units are set to Picas:
    Using the arrow keys in the control panel to move an object "below" 0 does not function correctly. E.g.: If an object is at "0p0", hitting the down key moves it to "0p1" instead of "-0p1", then bounces back and forth to "0p0".
    This occurs for any value between "0p0" and "-1p0". If the starting point is less than "-1p0" then the down keys behaves properly, but if you nudge back UP to past "-1p0", then the value pops to… more

    2 votes

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20. GPU Preview hangs with simple file

    System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1

    I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.

    I can simply work around this problem by disabling GPU performance from prefs (or alternatively switching to preview on CPU, but then I need to initially open the file with GPU preview, which might hang the program). Just thought this info might be valuable for debugging.

    System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1

    I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.

    I can simply work around this problem by disabling GPU performance from… more

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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