8135 results found

1. Illustrator crashes on launch

   Illustrator 23.0.3 keeps crashing all the times i opened it

   3 votes

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   3 comments  ·  Launch  ·  Delete…  ·  Admin →
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2. Snap to point is not precise

   Snap to point is always pixels off, so "joining" doesn't work. Pen tool also won't connect to an anchor and will also be pixels off. Snap to point is turned on. Can't join points of lines and shapes to one another to make complete shape.

   5 votes

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   2 comments  ·  Snapping  ·  Delete…  ·  Admin →
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3. IMPORTING png file = blank

   I tried to import a png file into illustrator and nothing happens, it shows as an asset but nothing is on the board. Other png files import normaly, just this specific one for some reason, I even tried to reformat it with photoshop and create a new file and no success.

   2 votes

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   2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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4. Error reading SVG 1.2 files

   SVG files generated by Avid Sibelius (music notation software) display perfectly well in Chrome, Safari and Firefox but is very distorted in Illustrator. Line paths are too big.

   If I open the file in the SVG online editor at https://editor.method.ac/. them save it (without editing anything), I can the open it in Illustrator with almost no problems.

   I'm including a sample file. Open it in Illustrator and Chrome to compare.

   1 vote

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Bug: Illustrator 22.1 Not Usable Since Mojave Update

   1. Mojave update on latest Illustrator CC version 22.1

   2. Basic usage of Illustrator

   3. Use Illustrator normally

   4. Random mouse clicks, movements etc making illustrator unusable. It's as if the interface and cursor just has a mind of its own sometimes. Even happening with Illustrator CS6 - Photoshop and InDesign CC have no issues at all.

   8 votes

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   20 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Illustrator version 22 is not supported on macOS 10.14 (Mojave).
   Please upgrade to version 23 to resolve the issue.

6. 'This file has been modified outside Illustrator' message when saving into a cloud managed folder or onto a network drive

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   184 votes

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   350 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Character scroll bar

   The character scroll bar stopped working. If I click to change the font there is no scroll bar, nor is there a size option. I am on Windows 10 (64 bit Home) using the latest Illustrator (23.0.0 64 bit). I uninstalled and reinstalled and still have this problem I am using two screens, and have found that if i move the character window to the other screen and reset it, I can get the scroll bar back temporarily so this seems to have to do with dual screen setup

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   2 votes

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. 画板图层顺序调整后，重新命名画板名称，导出图片顺序错乱的问题

   增加画板，调整画板顺序并重新命名，发现导出图片顺序不一致（图片命名错乱）
   测试是在win10+AI cc2019

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   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Installed Fonts Not Being Updated

   I've tried the forums but this issue is still not solved & I've not been able to find a solution anywhere. Allow me to clarify.

   This issue affects both the font menus and fonts in the entire document & actually across unlimited documents after unlimited numbers of app restarts and system restarts. I assume this can be fixed because I have proper behavior on one machine & improper behavior on another.

   I build fonts. I use Illustrator as one of many apps in which I test the fonts as part of my workflow. The problem I am having is that fonts DO NOT UPDATE in Illustrator after I have deleted the old, installed copy & installed an updated version. If I change some characters or kerning or font names or any other characteristic of the font & reinstall Illustrator still shows me the old version of the font. The changes are not reflected in the doc or in the menus no matter how many times I start a whole new doc or restart Illustrator or restart the system.

   Again I want to make clear that on my other machine which has the exact same OS & the exact same version of Illustrator the behavior is totally different. That machine behaves the same as every other version of Illustrator I've had on every machine since the 90's. If I update an installed font file the changes show up immediately in any open doc with no need to quit, make a new doc or restart. Illustrator picks up the new copy of the font immediately with no action on my part.

   I can not get my new machine to behave this way after trying many, many fixes & investing many hours of research into the issue. I would appreciate some help from an Adobe expert please.

   I've tried the forums but this issue is still not solved & I've not been able to find a solution anywhere. Allow me to clarify.

   This issue affects both the font menus and fonts in the entire document & actually across unlimited documents after unlimited numbers of app restarts and system restarts. I assume this can be fixed because I have proper behavior on one machine & improper behavior on another.

   I build fonts. I use Illustrator as one of many apps in which I test the fonts as part of my workflow. The problem I am having is that… more

   3 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. macOS Mojave-10.14.6 / Adobe Creative Cloud, Illustrator CC 2019

    Though item on art board is activated by selection tool it shows no indication of being hi lighted. There are no corner control buttons and no outlines on the perimeters of object. I see no reference to the situation in the menu.

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Edit…  ·  Delete…  ·  Admin →
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11. Color palette overrides fill colors and color modes in Illustrator 2018

    Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB when opened after having been closed.

    Through testing this unusual pattern of error across all of their files, it appears that Adobe Illustrator will choose to show colors in the color palette that was last opened within the application, and if the palette isn't the same as the fill colors, it creates a color translation of what the color should be into what it want to show you. Stated another way, the students had trouble getting the color palette to hold the color information they entered (percentages/values of either CMYK or RGB, in particular). Regardless of what they had entered, a computer with one or the other of these color palettes open would override their settings. Unacceptable. In one case, I also witnessed a student manually enter RGB values, only to deselect the item, select the object again, and then find different RGB values in place than those I watched him enter. In 19 years of teaching, I've never seen this problem be so widespread across student files.

    For what it's worth, the Pantone palette behaved. The problem specifically is between RGB and CYMK colors/color palettes. PLEASE FIX THIS. This will cause major problems in real projects that rely upon color mode accuracy. Please contact me with information about the problem and/or solution. We would appreciate a follow-up.

    Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB… more

    23 votes

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    Under Review  ·  7 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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12. All toolbars gone - Illustrator CC 2019

    As soon as I open the Illustrator today, every toolbar was lost. Even if I click the workspace presets, it doesn't do anything. I already returned all the lost tool bars manually but when I opened Ai, they're gone again. Please fix this. Thank you.

    6 votes

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. Every time Illustrator start, CEPHTMLengine steal focus by constantly being killed/crash and restarted

    This is a bug, not an idea.
    I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
    I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.

    I'm behind a corporate firewall that block any rogue application from accessing the internet and Adobe CC and Illustrator had been cleared and everything had worked OK since 2016 until the new 2019 version.

    Please fix this bug or indicate the procedure to prevent CEPHTMLengine from stealing focus.

    This is a bug, not an idea.
    I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
    I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.

    I'm behind a corporate… more

    5 votes

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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14. 'Source Serif Variable' Font: Number '4' not rendering correctly in an exported PDF.

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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15. Changing leading up and down in Character panel makes it 1 or 1295 pt

    When the leading is set to (Auto), using the up/down arrow UI buttons in the character palette to change the leading results in weird leading sizes. Toggling up from Auto using the up arrow in the UI produces a leading of 1 pt. Toggling down from Auto produces a leading of 1295 pts!

    23.0.1 Windows 10:

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    9 votes

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    12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. font finder/Missing font box keeps loading and unable to activate missing fonts

    Find Font box not working. Example i am missing fonts and when i open that menu it shows the fonts used in the document but the missing ones just have a loading circle next to it and it never stops.

    Also the Missing font box. When i do have the fonts and want to Activate them they will never activate, It just loads for 10mins and stops with out loading the fonts.

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    13 votes

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    8 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi All,

    We are not able to reproduce this issue at our end. Can you please let us know if you are still facing this issue? Also, is the Creative Cloud running fine on your machine when this issue happens?

    Thanks
    Anish

17. Applying 'line' freeform gradient crashes Illustrator

    Trying to change any freeform gradient's 'Draw' setting from 'Points' to 'Lines' results in an immediate crash, no matter what shape it's being applied to.

    I have uninstalled/reinstalled Illustrator multiple times, and completely reset all user configuration settings, and this behavior remains unchanged.

    Illustrator version: 23.0.6
    OS: macOS Mojave, version 10.14.6

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    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Doesn’t happen anymore in recent builds

18. Sync with Adobe Draw

    I am new to using Adobe Draw and sending the vectors direct to Illustrator.

    Draw has a simple one click feature to send a vector to AI. Except that it doesn't work quite as it should. The project gets stuck in the cloud, I can see any drawing I create then send 'direct' in my Adobe.com assets > mobile creations. It doesn't push through to AI, which I have open while I'm working in Draw.

    I have been through the support team, and have been advised the only solution is to send all my drawings through, then restart both devices, then open both apps simultaneously to make this 'one click' feature work. A shame that it takes this to sync up and negates the one click awesomeness. Please fix this guys!

    Both Apps are the latest versions, Draw is 4.7, AI is 23.0.1, and I have a CC subscription. I'm logged into the same Adobe CC account on both devices (an iPad Pro with iOS 12.1.3 and iMac late 2015 with Mojave 10.14.2).

    I am new to using Adobe Draw and sending the vectors direct to Illustrator.

    Draw has a simple one click feature to send a vector to AI. Except that it doesn't work quite as it should. The project gets stuck in the cloud, I can see any drawing I create then send 'direct' in my Adobe.com assets > mobile creations. It doesn't push through to AI, which I have open while I'm working in Draw.

    I have been through the support team, and have been advised the only solution is to send all my drawings through, then restart both devices,… more

    7 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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19. BUG- Illustrator crashing at least once a day- usually when saving a normalized pdf

    Use illustrator to apply art to Artios files- save file as normalized pdf, and it crashes almost every time it is saving. Have to restart. Recent files are not up to date, at least 5 day lag. Illustrator also very slow to open files.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. ExtendscriptToolkit is 32bit-only, OSX Catalina is 64bit-only

    I use a script I wrote for an important business function. For the last couple OSX upgrades, it has been warning me that ExtendscriptToolkit is not compatible with future versions of the OS. Specifically, OSX Catalina, which has been seeded to developers, will only support 64bit applications, and ExtendscriptToolkit is a 32bit application. Is that going to be addressed before the OS is released?

    3 votes

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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