Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7722 results found
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artwork saved in illustrator cc 2020 (version 24.0.1, windows 10) lost most of the artwork when re-opened
artwork in multiple artboards saved under illustrator cc 2020 (version 24.0.1, windows 10 pro, 10.0.18362) lost most of the artwork when re-opened.
2 votes -
Gradient, colouring and effect-error
The operations weren't particularly complex, a shape won't change fill between gradient, colour or even empty. The appearance panel is empty, and still there's no possible to change or remove the fill. I tried adding a gaussian blur, after which the entire figure disappeared. I thought it might be a preview issue so I exported it, but it was gone there as well. I attach a screenshot. Right before it happened I tried adding a complex clipping mask (but undid it).
1 vote -
Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here
Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here...
2 votes -
Plug In Error Message
I get this error message every time I start Illustrator. Running Windows 10
1 vote -
application became 'zoomed in'
Application became 'zoomed in' – the whole interface looks bigger. Using on 2nd monitor with Wacom tablet.
1 vote -
too slow and laggy, small edits also end up in not responding or hanging and crashes.
After the last update (24.0.1) Illustrator is too slow and laggy. Crashes Illustrator consistently with Can't finish previewing, small edits also end up in not responding or hanging and crashes.
3 votes -
Rendered objects not matching the outline
I have found multiple rendering issues with Illustrator 2020 on Mojave 10.14.6
There are three types:1.) When cutting an object with the path finder, it might occasionally produce straight lines instead of curves, although I can't replicate this and it happens rarely.
2.) The displayed object doesn't follow the outline accurately in general. This is blatantly obvious when zooming in to the max and drawing a small object.
3.) Lines aren't smooth, they have extremely tiny irregularities. These disappear when zooming (even when already at max) but only for the current screen. Moving the camera reveals new ones and…
2 votes -
Horizontal Scroll Not Working
Horizontal Scroll Not Working. Windows 10 HP Spectre x360 Convertible 15-ch0xx. The horizontal scroll works on other apps and on Photoshop. The horizontal scroll only does not work on Illustrator. This is a new install because I am having my macbook pro repaired because I scratched my screen. On my mac the horizontal scroll works fine. The other problems I noticed on both my mac and the new PC install is the alignment distribute input unit of measurement does not show up sometimes. If I toggle the show/hide bounding box it fixes it. Also on both my mac and PC when…
3 votes -
Elements NOT Saving
Trying to understand why certain outlined text wont save and goes missing from .jpgs when exporting... Tried restarting, tried saving the file and bringing it to another window. Just another f***ing error.
1 vote -
App freezes or doesn’t render artboard if second monitor gets unplugged
Both Ps and Ai malfunction when using a second monitor.
Problem: when either application is open and I shut off, unplug 2nd monitor or close laptop with 2nd monitor still plugged in, the next time I am in either app the files I have open are frozen. Or when I open a new file there is no artboard shown.
The only resolve is to restart the program.1 vote -
Custoimised Brush stroke doesn't show
Using surface pen and customised brush doesn't show strokes until I let go off the pen or mouse. It only appears as red lines. Please fix it!
1 vote -
White pixel line around shapes
Ever since Appearance was introduced, my artwork on screen suffers from a white pixel line around shapes. Seems a rendering problem: the line is not actually existing - zooming in does not make it thicker, it's always one pixel. Tried switching GPU off and on. No difference.
The appearance of the black shape: Fill is black, Stroke is None.6 votes -
Sometime Hnag in open file, must restart
When i start illustrator first time it cant open my files and hang my pc, than must restart pc than it comes fix it, but after some time it again facing
1 vote -
3D revolve doesn't draw properly
I drew half a star, tried to revolve it but it doesn't always layer and shade the different parts correctly. Sometimes a cone appears outside of it. Another example in this screenshot, where there's a line visible straight through it and the shading is wrong in the top part:
1 vote -
flattern
hello Adobe, i created a complex layered design, i saved it, and turn my computer off on 7pm, and when i turn my computer at 4pm in the next day, all the layers is gone, all of them flatterned into a single image so i can't do any further editing, please help, this is a serious bug in AI
thank you1 vote -
White color text is showing as black
I just updated my CC and now my text will not change to white, it remains black. The text will change to any other color, just not white.
4 votes -
Performance and delay on Illustrator 2020&2019 - iMac 5k 2019 with Pro Vega 48
Here is the video where I compare performance issue with other graphic software and desktop CP with Illustrator 2020 on the iMac 2019. Fps is drop when moving canvas by hand tool and when you want to resize simple vector shape you see on screen and feel some kind of latency, delay (watch carefully the video below). On the video you can see this lag how its behavior on iMac and how its snappy od Pc Dekstop. Performance is the same on Mojave or Catalina. I was handing for 5 days with your customer support and technician support. Still the…
1 vote -
selection bug
As the title describes, this is a bug with the selection tool. I've had this bug several times today, everytime it does I have to restart Illustrator which is madness.
feel free to check the files that I've provided, and please FIX THE BUGS BEFORE ADDING MORE FEATURE TO ILLUSTRATOR. the features are useless unless Illustrator improve the reliability to the users.
1 vote -
Super slow response since updating to Illustrator 2020
Illustrator takes a few minutes to respond to switching a layer on and off even when I'm working in 640x480 pixels !!
2 votes -
Illustrator is changing my colors
I'm working on Interl(R) Core(TM) i7-8565U CPU, Windows 10 Family. Latest version of Illustrator.
I put the right colors on my Artwork on illustrator but as soon as I save it and reopen it, the colors changed. It stays in a dark green but it's never exactly the one I put in the first place.
Example: I put #336633, save it. When I reopen it, it has changed in #006633 or 336733 ot 316738 or 356633 or even 40683c or 789c4a
3 votes
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