Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7722 results found
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Help link
The link to help and tutorials does not work. I get a message saying that I need to be connected to the internet.
3 votes -
"operation cannot be completed for unknown reason [!now]" when outputting large png
Trying to export as png, art size is 80cm x 80cm, trying to save anything greater than 800ppi results in "operation cannot be completed..."
Operation is successful at anything up to 800ppi - file size at 800ppi is 120.9 MB.
2 votes -
Files missing text elements when opening in illustrator.
Illustrator CC 24.0.1 windows.
when i open files i recently saved they are missing half of the text elements.
I can open the files in adobe acrobat and everything looks correct but when i open in illustrator its missing.7 votes -
Scatter Brush - Can't modify settings after initial setup
Hello,
I'm running Adobe Illustrator 2020 24.0.0 on Windows 10.0There seems to be a bug with the Scatter Brush tool, which I've encountered in the past few releases.
The "OK" button in the Scatter Brush Settings dialog doesn't seem to work; clicking it doesn't update the brush to your new settings. Instead, the dialog remains open as if the OK button was disabled (or the click wasn't registered). The same thing happens when there are no changes made to the options in the dialog...it simply won't register the OK button. Only the Cancel button closes this dialog (and no…
2 votes -
Problem with Simbraille Font in Illustrator when trying to Save As a PDF.
Problem with Simbraille Font in Illustrator when trying to Save As a PDF.
In Illustrator, I use the Type Tool to create the letter "a" using the SIMBRAILLE font. It appears correctly in Illustrator. Dot 1 is larger than dots 2,3,4,5 and 6. This is the effect I want. (I am creating special flash cards to use with a student at school). When I am done saving my file (I have the Braille cell, and the corresponding character beneath on a second layer... depicting the letter "a" is a different font (calibre regular), and the above are against my background…1 vote -
Cutting out parts of the exported PNG
Exporting "saveforweb" PNG cut all the logos a few pixels in.
P.S. ever since CC was released (and started renting out your software) the quality went down, your software doesnt work well with macos catalina. BOOOOOOO Adobe. BOOOOOOOO.
Money hungry sons-a-*******.
1 vote -
UI Panels not rendering with Catalina update
The panels in the user interface for both Illustrator and Photoshop have started not rendering properly (aka disappearing) both for the document panel and for workspace panels the ever since upgrading to Catalina on Mac. This most commonly happens when pressing "F" to switch between document views. Other times when switching from another application to the Illustrator or Photoshop window, the entire document disappears despite the Window dropdown menu saying it is open.
I have contacted Adobe Customer Support and they have continually told me to delete my preference files (Illustrator) or turn on/off Legacy compositing (Photoshop). Despite doing these,…
1 vote -
Problema de font
O Illustrator não informa quando um arquivo não term as fonts instaladas no sistema, mudando automaticamente sem nenhum comunicado.
1 vote -
Selection Tool Bounding Box transform is broken with circles and rectangles
The most often used transform option - the bounding box of the selection tool - is broken with these shapes.
If the shape has stroke, the bounding box will include the stroke.
And when I move the transform corner (no matter how tiny amount) the real vector outline jumps to bounding box around it to the stroke's visible edge - thus creating a completely unintentional transform. For example an upscale while I'm actually scaling down.
( The free transform tool works perfectly with these shapes too.)13 votes -
Can´t add anchor point with "Delete anchor point" tool + alt.
In illustrator v. 24.0.1: When the "Delete anchor point" tool is active and alt is pressed down to toggle for the "Add anchor point tool", an anchor point can't be added to a line.
3 votes -
automatic quitting when clicking the red close button
When clicking on the RED "Close" button, Illustrator prompts me to either (Save what's on the clipboard" or "Discard". Then automatically quits. EVERY SINGLE TIME. This is NOT right no matter what your tech support peons were told to say.
6 votes -
Drop Shadow, Outer Glow, Etc. renders incorrectly on large polygons angled lines only.
When I make a drop shadow, outer glow etc. there are places on the shadow that end abruptly in intervals. I make a triangle or any polygon (even a rectangle that is rotated). Go to Effect>Illustrtator Effect>Stylize>Drop Shadow. Multiply:75%:0":0":0.5". Color Black. I've tried other colors and other settings for Blur and Mode. This does the exact same thing using Outer Glow. I have a 66" x 36" artboard on the examples below.
Windows 10 - Illustrator v.24.0.1
9 votesThank you for your support. The team is looking into the issue.
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Bleed settings are not saving with document
Since I updated Illustrator, all of my print documents are not saving the bleed settings. Here is how to replicate the problem:
1) I open an existing print document (.ai format) in Illustrator
2) Go to File --> Document Setup. I have always had the bleed set to 0.125" (or 3.175 mm) for all borders (top, bottom, left, right), but now they all show zero (0).
3) I change the bleed to 0.125" on all edges again, then click OK.
4) I save the document, close the document, then re-open the document
5) I go to File --> Document Setup,…3 votes -
Cannot make invisible/visible layers
Cannot manage my layers. The "eye" of the layers look like not working.
Like you can see in my capture, the layers are not visible mode but still visible.Restarting computer is a waste of time, didnt work.
I need this function to work obviusly. So fix them because I must spend my time looking for another version ( and I paid for the 2020 )
MacOs High Sierra 10.13.6 2,8 Intel Core i5 8GB 1600Mhz.
Wacom Cintiq Pro 161 vote -
Saving error Adobe Illustrator 2020 [24.0.1]
When saving an existing ai document that I have made an alt to illustrator keeps giving me a save error.
Illustrator tried, but could not save the file 'file name' Click "Learn more" to try alternate options for saving a file.
If I then use the 'save as' command and save over the top of the existing ai it will save. Illustrator leaves a .tmp file in the same folder as my ai. I may work on the file a few more time re-saving using the 'save' command with no issue and then randomly I will save and we go…
8 votes -
Color Picker Selects White Instead of Black
Very bizarre problem:
- I will create a new object using the pen tool.
- I select the Stroke Color icon and choose black for a border color.
- Illustrator will invariably select white instead of black. I will have to go back to the color picker and select black again for it to stick. Really irritating.
4 votes -
Spanish mistraslation
When you choose Object > Path > Simplify and go to advanced options, the line: "Show original path" is mistranslated to: "Mostrar ruta original". It should be: "Motrar trazado original".
"Path" could mean ruta or trazado, in this case means trazado.
1 vote -
Space After Paragraph is Missing
I'm using Illustrator 2020, v24.0.1 on a MacBook Pro using OS Mojave v10.14.6
Not sure where it went, but in the Paragraph tool, the "Space After Paragraph" feature is simply gone. I've rebooted the program and its still missing. Need this basic standard feature back ASAP.
3 votes -
Extra "Object" title in Select menu
Under the Select menu, there's a submenu called "Object", which allows you to quickly select certain kinds of things. But, directly below that one is another menu choice also called "Object" which seems to have no function. This appears to be an error and should be removed.
Operating system: Windows 10 Pro
Version of Adobe Illustrator: 24.0.13 votes -
Image trace distorts the image
Image trace creates a transparent line around the image so when added to swatches, the image doesn't go together. There is a transparent line around the swatch
1 vote
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