8269 results found

1. Full colour image shut down to a simple line drawing

   Illustrator shutdown unexpectedly. When it recovered, my drawing was fine for a moment, then reduced all the work I had done into a simple line drawing. What is going on? I don't see the image I had spent many hours developing.

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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2. Library disappear glitch

   Had this issue in the past and it still comes up. Libraries disappear from my workspace when I click tab or some combination of keys that I'm not sure of. Before, I used to have to shut down Ai altogether but at least now I can go to the drop down menu to retrieve them. This shouldn't happen in the first place though.

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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3. Problem with selections (V) - Clicking on the fill does not mark the object

   Hi,
   Clicking on the fill does not mark the object.

   Unwanted change in illustrator update.
   See the movie.

   Best Regards!

   MOVE: https://share.getcloudapp.com/YEup7yD9

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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4. MacOS Big Sur rendering bug.

   Hi!
   I am an apple developer and I installed Big Sur beta (now on version 3) for work. I run into a problem with Illustrator that other people are not seeing. If I open one file everything is OK. When opening two or more files, I get a really nasty visual problem, with Illustror only. See file attached. Is anybody else having this problem, is there a way to fix it? I reinstalled Illustrator and it keeps happening.

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   8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   This issue is resolved in Big Sur (macOS 11) public release

5. Version 24.2.1 Crashes at Launch

   I am working on a MacBook and updated to version 24.2.1. It functioned for several days and now crashes at launch. I uninstalled the application and re-installed it, but get the same result. I keep version 23.1.1 on my computer, and it works, but of course I can not open any version 24.2.1 files.

   Mac OS Mojave, 10.14.6 (18G3020), MacBook Pro (15-inch, 2017), 3.1 GHz Intel Core i7, 16 GB 2133 MHz LPDDR3

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   0 comments  ·  Launch  ·  Delete…  ·  Admin →
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6. Asset Export does NOT retain the layer name

   When selecting two or more elements in a layer named "A" for instance, and adding to the Asset Export panel with the single plus button, it renames it 'Asset1' or something random.

   HOWEVER, if that same layer is nested one level deep, clicking the multiple + add button adds it as a SINGLE object, WITH the proper name.

   Very funky indeed.

   Need the single add button to just simply add it with the name of the layer.

   Here's a notion of what I mean (includes several long standing bugs in Asset Export)
   https://www.notion.so/Illustrator-Bug-fecf7e5fd65c4d6681f541e699b0cf96

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   Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Printer Preference Issue

   My printer preference screen: the very first tab is very small, possibly in half an inch font size. Some tabs are fine, but some of the options are cut in size. For instance in original size the drop down gives you a list of paper sizes well I can only see half of 8 1/2 x 11. So basically, the font size of the drop down options are about 1/2 inch in size. I have all the Adobe products, but it's only happening in the Illustrator. Sorry, hard to explain.

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   2 comments  ·  Print  ·  Delete…  ·  Admin →
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8. illustrator very slow to export to PDF (all versions including latest)

   I recently built a new computer as my laptop was taking too long to make PDFs, the new computer should be 2-4 times quicker but actually takes longer to make the PDF from exactly the same file.

   The old computer is a 2017 MacBook Pro:
   Mojave 10.14.6
   i7 2.8ghz 4 core
   16gb 2133mhz LPDDR3 Ram
   Radeon Pro 560 4GB GDDR5 GPU
   512GB SSD

   New computer is a Windows 10 Pro (fully updated)
   Ryzen 9 3950x 16 core 3.5Ghz
   64gb 3200Mhz DDR4 Ram
   Nvidia 2080 Super 8gb GDDR6 GPU
   2tb M.2 gen4 drive

   The same file will pdf on the Mac in 1min 12 second. and 1 min 42 seconds on the PC. while writing the pdf on the PC, illustrator becomes 'not responding' and only un freezes once the pdf is written, in that time none of the resources are being used more than 10% so there is plenty of capacity for illustrator to be faster.

   The system is fully up to date and has been tested to ensure all hardware is functioning as it should, in benchmark tests the PC is 2-4 times quicker than the mac.

   I've spoken with Adobe help who have taken remote control of the PC on 3 occasions, they have tried everything but not made any difference. the last representative could only suggest that there was an efficiency problem with some of my hardware not working correctly with Illustrator, but could not say what. It has been tested on all versions of illustrator back to 2019.

   My GPU is on the list of recognised and supported devices, all drivers have been optimised for workstation/adobe use. but if there are issues that relate to hardware Adobe need to publish it so people can ensure their hardware will actually work. because currently i have a £3000 paperweight. This is a workstation computer which i earn a living from.

   All other non Adobe programs and games function as they should with no lag or delay, the issue is most defiantly software related and none of your representatives have been able to help. sort it out!

   I recently built a new computer as my laptop was taking too long to make PDFs, the new computer should be 2-4 times quicker but actually takes longer to make the PDF from exactly the same file.

   The old computer is a 2017 MacBook Pro:
   Mojave 10.14.6
   i7 2.8ghz 4 core
   16gb 2133mhz LPDDR3 Ram
   Radeon Pro 560 4GB GDDR5 GPU
   512GB SSD

   New computer is a Windows 10 Pro (fully updated)
   Ryzen 9 3950x 16 core 3.5Ghz
   64gb 3200Mhz DDR4 Ram
   Nvidia 2080 Super 8gb GDDR6 GPU
   2tb M.2 gen4 drive

   The same file will pdf on the Mac… more

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   1 comment  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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9. The name of the font & font style aren't refreshed (top bar)

   The name of the font & font style aren't refreshed (in the character box of the top bar) When I click on another text element, it keeps the name of the previous font and font style.

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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10. Export As SVG does not work. Leaves no File,

    24.2.1, Windows 10
    File >Export As [SVG, use artboards]
    Expected to see the file when I exported, did not, repeated 3X,
    No file was saved to directory.

    I then opened Illustrator 2019 which is still installed, and it worked as normal.
    Export As SVG is the most used feature in illustrator for me, and this bug renders it useless. No file gets exported.
    Bug did not occur on same Illustrator version for Mac.

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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11. Variable Font bug: "wiggling" top of "U"

    1. Download and unzip https://www.dropbox.com/s/3b6k0izkm5ma3dy/200719-AdobeVFBug.zip?dl=1

    2. Install the font from font/DaikonVF-mini.ttf

    3. Run Illustrator 24.2.1

    4. Type "AU" and choose the Daikon VF font

    5. In the property bar, click the Variable Font button and move the weight slider between the extreme locations. Observe how the top of "U" "wiggles" (jumps up and down). This is shown in videos/DaikonVF-Illustrator-24.2.1,.mp4

    6. The same problem occurs in InDesign 15.1.1

    7. The same problem occurs in DTL OTmaster 7.9 and in FontView 2019 (an open source app built from https://github.com/googlefonts/fontview ) — both apps use older versions of the FreeType library.

    8. The problem no longer occurs in FontView 2020 (which I’ve rebuilt with newest FreeType). I’m including both the 2019 and 2020 version of FontView in the ZIP.

    9. The problem also does not occur in Chrome 83 (which I think uses FreeType for VF), nor it occurs in Safari 13.1.2. Videos are included in the "video" folder.

    So it seems that it’s a bug in FreeType which was fixed by the FreeType developers. If Illustrator and InDesign use FreeType for VF, then Adobe should update FreeType to the newest version

    1. Download and unzip https://www.dropbox.com/s/3b6k0izkm5ma3dy/200719-AdobeVFBug.zip?dl=1

    2. Install the font from font/DaikonVF-mini.ttf

    3. Run Illustrator 24.2.1

    4. Type "AU" and choose the Daikon VF font

    5. In the property bar, click the Variable Font button and move the weight slider between the extreme locations. Observe how the top of "U" "wiggles" (jumps up and down). This is shown in videos/DaikonVF-Illustrator-24.2.1,.mp4

    6. The same problem occurs in InDesign 15.1.1

    7. The same problem occurs in DTL OTmaster 7.9 and in FontView 2019 (an open source app built from https://github.com/googlefonts/fontview ) — both apps use older versions of the FreeType library.

    8. The problem no longer occurs in FontView 2020 (which I’ve… more

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. Glitchy screen when opening a new document

    Whenever I open a new document on illustrator, or open some existing documents, the whole screen turns red and when I try to zoom into the art-board or the document in general, it begins to glitch and white rectangles appear. I'm unable to select or move around any artwork.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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13. It is no longer possible to speed up vertical scroll holding SHIFT

    Holding SHIFT causes AI to fast scroll horizontally.
    Holding SHIFT + CMD causes AI to fast scroll horizontally.

    IE — no longer possible to fast scroll vertically??

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Multiple selections for converting to greyscale not working

    After selecting multiple objects, and choosing Edit - Edit Colors - Convert to Greyscale, it no longer works. Objects must be selected one at a time for the command to work. Win10, Illustrator 24.2.1

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    0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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15. Creative Cloud library assets make Illustrator Crash

    MACO 0S MOJAVE
    version 10.14.6
    Illlustrator CC 2019 and Illustrator CC2020

    I'm using a lot the creative cloud Libraries in Illustrator.
    Many times, when I create an asset in the library by dragging and dropping it into a group, the asset crashes Illustrator when I try to open it to modify it.

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    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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16. Area type jumping around when moved

    When area type is grouped with a rectangle and moved by dragging the area type jumps away from the rectangle

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Place - wedge in image appears and moving images is clunky

    When I place an image, a wedge appears, and it only goes away when I lock, and then unlock the layer. If I start moving the image around again, the wedge appears again.

    Windows 10
    Illustrator 24.2.1 (64 bit)

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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18. Rotate lagging/hangs, whenever I'm in rotate tool and rotating lines or objects, sometimes I experience lagging about 1 - 2 minutes

    it stucks on this cursor here(image attached), it will last 30 seconds - 1-2 minutes, been dealing with this for a long time.

    Looking forward for the fix.

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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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19. e3r4m3ntnerme23s

    i have been unable to save my files properly since yesterday when i worked on a project thats has images, first i got a messages on illustrator that auto save wont work because the file im working on is large then when i tried to export my project for screen, instead of saving just as png, it saved as png.tmp$$ and just add to rename before i can get my file and also when i saved my files it keep saving as a temp file since then, have to rename the files saved and include .ai to get the file, really stressful, i reset my preference and closed my illustrator for long time, open it later and created a new file and saved and still got a temp file saved. you can check the attached files to see how the files where saved. need a quick fix, thank you

    i have been unable to save my files properly since yesterday when i worked on a project thats has images, first i got a messages on illustrator that auto save wont work because the file im working on is large then when i tried to export my project for screen, instead of saving just as png, it saved as png.tmp$$ and just add to rename before i can get my file and also when i saved my files it keep saving as a temp file since then, have to rename the files saved and include .ai to get the file,… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Illustratr crashes when opening an existing file, on the latest version (24)

    As soon as i open the latest version of illustrator (24) a window pops up saying Illustrator has crashed and that autosave has been turned off. Then when i go to click ok the screen freezes and I can't even shut Illustrator off.

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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