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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7791 results found

  1. Please Make Adobe App shortcuts compatible with Security/Adware/Antivirus software

    I suddenly was seeing the "Space Bar Won't enable Hand Tool" problem that's been a plague for years. A few weeks ago, I installed AdGuard for Safari and Mac. I've been happy with it's ad blocking - but this was the culprit for the problem of the Space Bar not invoking the Hand Too, AND for Command+Space not invoking zoom. I've turned off the helpful ad blocker, and I can use my Adobe Apps (Photoshop, Illustrator, InDesign were all affected).
    After all these years, PLEASE fix these apps so that our computers can remain usable and safe while still having…

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  2. Bug that you can use Illustrator for free

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  3. "Show Hidden Characters" is disabled every time "Export for Screens" is used

    Steps to reproduce:
    1. Open / create a document with any text
    2. On the application menu enable Type -> Show Hidden Characters
    3. Next do File -> Export -> Export for Screens
    4. Export a file or cancel out, both trigger the issue
    5. Notice the Hidden Characters are no longer visible
    6. Confirm on the application menu that the feature is disabled

    Happens on Illustrator 24.0.1 (64 bits), on Windows 10.

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  4. [Extendscript] SaveDlg Default Filename Bugged

    Hi there,

    I'm having some issues with a custom extendscript that we use in our production house. This script is pretty basic, and is meant to make eps / pdf / ai conversion easier (we have some strict EPS settings that must be followed). This script has worked on AiCC (original release) up through CC 2019, but is now behaving oddly in Illustrator 2020.

    When you run the script, a custom "Save As" dialog should show up. The filename should default to the current document's name, with .eps set as the filetype suffix. However, when running this script in Illustrator…

    3 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Set round corner numerically for multiple corners

    When multiple Anchor Points are selected, it would be nice to set the rounding numerically, in stead of by dragging the mouse.

    But unfortunately double clicking a Corner Widget let us set the value for only the clicked corner, and not for all selected corners.

    2 votes
    1 comment  ·  Tools  ·  Admin →
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  6. Text box can no longer be colored

    Mac, v10.14.6
    Illustrator 24.0.1

    When I select a text box, I can no longer assign a color to the box, only to the copy inside the box.

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  7. Document Info units do not match Document Setup units

    Select a path and open the Document Info panel. See attached image for all the needed details.
    Happens on the latest version of Illustrator 2020 (24.0.1).
    This is a regression, it did not happen in Illustration 2019.

    2 votes
    0 comments  ·  User Interface  ·  Admin →
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  8. Notifications appear on bottom of screen

    Notifications appear on bottom of screen. I drag them to the center of the screen but the position is not stored.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  9. "In App" tutorials not actually In App

    When I click on these tutorials, nothing happens. When I called the help, they said there are only tutorials online.

    Why does this screen say "In App Tutorials" if there are only videos online? I'd assume that I could click on a tutorial option and it would walk me through the tutorial, similar to mail merge wizard. Or it would show pop up balloons with instructions on what to do, then I would do it.

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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  10. Illustrator crashes when adding centre point

    on occasion, ai will crash when adding center points. this time it was in wireframe view adding center points to placed PDF's

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
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  11. No search bar in Pantone swatch color books

    When I go to search for Pantone colors, or and other colors, there is no search bar at the top of the swatch tool window

    1 vote
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  12. Illustrator 24.0.1 lags...

    Copy and paste will freeze and take about 5-10sec before i can do anything after copying even on simple files. I have tried every different performance setting combinations. Its really like adobe is just letting more and more problems every time there is a new version released...

    2 votes
    2 comments  ·  User Interface  ·  Admin →
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  13. 27 Spot Colour limit

    We cannot record more than 27 spot colors in illustrator. I do a lot of pantone, but I can only record 27. I need to be able to save all colors in the color library.

    3 votes
    1 comment  ·  Other...  ·  Admin →
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  14. NOT RESPONDING

    The program works fine whenever im doing line work for my portraits but as soon as I highlight it and merge it together the program starts acting really slow and not responding which makes it impossible to work

    3 votes
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. version 24

    new version crashes, usually went attempting to save or print..

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  16. Incorrect Transform Resizing

    When I resize an object in Illustrator by typing the exact number in the dimensions box it reverts it to be slightly off.

    For example (Attached images follow my example explanation below):
    I have a logo that is 2012.13px wide that I need to be 2000px wide. I should be able to simply type 2000px in the transform width box, but when I do it reverts it to 1999.998px wide. If I type in 2000px again it will stay at 1999.998px. The only way around it that I have found is to change it to something drastically different like 1000px…

    5 votes
    0 comments  ·  Tools  ·  Admin →
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  17. Artborads erased and layers grouped when opening a file, Illustrator 2020

    Illustrator 2020 (24.0.1), Mac OS Mojave 10.14.6

    Whenever I close a file with multiple artboards and multiple layers, and re-open it, all artboards but one are erased (and renamed to "Artboad1"), and all my layers are grouped into one single layer.

    Even when I fix the file, and save it, the next time I open it, the same thing happens.

    2 votes
    1 comment  ·  Launch  ·  Admin →
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  18. Saving Bugs

    I can't save the file cause the saving windows just keeps crashing
    i can't close with out saving either

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  19. Creating new paragraph or character style does not honor selected text

    https://helpx.adobe.com/au/illustrator/using/character-paragraph-styles.html

    ^ That page states you can select text, and click the new paragraph or character style button to create a new style that uses the selected text as a base. This does not work at all, it just creates a new style with Myriad and default settings.

    4 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  20. New 2019 and 2020 illustrator versions include the line width in the object width. This screwsup my scaling. How do I turn this off ?

    2019 and 2020 illustrator versions include the line width in the object width.
    This screws up my scaling. How do I turn this off?

    1 vote
    0 comments  ·  Tools  ·  Admin →
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