Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7718 results found
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Opening and previewing files
After launch, Illustrator appears to mix documents/archives. For instance, I have an .ai and a .jpg file. Each one's preview appears switched. When opened, both show the same object.
Illustrator also shows an erros doing undo, often skipping several steps and reseting the document close to its previously saved/original version.
Illustrator version: 23.0.3
OS: Mac OS Mojave 10.14.42 votes -
Can’t close / hide the Perspective Grid
Can't close the the Perspective Grid, CC2019
2 votes -
Illustrator files hides from Finders "Smart folder" search
I have made a "smart folder" in macOS Finder that shows recently opened files, but for some reason it won't show .ai files. I think this is an Adobe/CC-related problem and not caused by MacOS, beacuse after a little googling, other Adobe file types seems to be affected by the same issue. The .ai files do show up in the smart folder if Illustrator is running, but will eventually disappear after I quit the application. The problem seems to be specifically related to the "recently opened" search criteria for the the smart folder, becuase they do appear if I set…
1 vote -
Eyedropper tool is not allowing me to change the color of text
Eyedropper tool is not allowing me to change the color of text... super annoying!
3 votes -
Selection tool does no allow to resize a selection
Selection tool does not work properly. It selects the total anchor points of an object, however it does not behave as the Direct Selection Tool, it only allows to move the object. It does not allow to resize. a single or multiple objects selected.
Illustrator version: 23.0.3
OS: Mac OS Mojave 10.14.41 voteMost likely you have accidentally disabled bounding box. Enable it back via View > Show Bounding Box or with a Cmd/Ctrl + Shift + B hotkey. If it solves it (or not) — please comment back.
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cannot place image into Illustrator.
Cannot place or drage image to illustrator.
Sometimes only a rectangle with X in the middle appears, or just the selection pointer appears after I try to place (using the menu) or dragging an image to the Illustrator.
I used different *.png, *.jpg files and I could not place image in the illustrator.
Need help.
I use Windows 10.6 votes -
Illustrator opens with all settings lost and menu area unable to grab
OS: Windows 10 Home. Version 1809. Adobe Illustrator 2019 23.0.3 (and earlier versions)
I use Illustrator daily. Approximately every 2 months it launches with a corruption. All of my settings are lost and the menu bar has a strange gradient and is unusable. The only solution I have found is to reinstall and set up from scratch, which is time consuming.
1 vote -
Scrubby zoom is not allowed if gradient is used
If i use a gradient, the scrubby zoom is not allowed. Please fix it.
1 vote -
Image Trace Creates a white border after trace
High fidelity image trace in Illustrator 2019 for Mac will add a white border and round the corners. This doesn't seem to be an issue with the PC version of Illustrator (at least for the white border, it will still round the corners).
1 voteShould not happen in the latest builds
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Please stop messing up the "Align to Artboard" option. Can't you just put up a sign somewhere to remind everyone to stop adding this bug bac
Please stop messing up the "Align to Artboard" option. Can't you just put up a sign somewhere to remind everyone to stop adding this bug back.
1 vote -
Mouse response too slow to use Illustrator. Clicking on the file menu causes a 5 second delay to open it.
Mouse response too slow to use Illustrator. Clicking on the file menu causes a 5-second delay to open it. By the time 3 seconds have passed, the user clicks again. By the time Illustrator catches up, the menu is opened, then closed from the two clicks. UNUSABLE! The product should be shut down and users should be getting a refund or face a class action lawsuit. Worst business decision EVER to move this app to the cloud and take away the desktop version in the process!
2 votes -
Delayed mouse movements when rulers are on
I have just switched from a PC to a Macbook Pro 15.
I never experienced any issues on my PC in the last 2 years of work, but since I started to work on the Macbook I noticed that the my mouse/trackpad movements were being delayed (feeling sluggish) when I had rulers on. I later noticed that this issue is present throughout Photoshop and InDesign as well.I tried community recommended fixes such as turning off dictation and disabling "Scale Cursor Proportionally", and none of it has worked.
While I can have smooth mouse movements with rulers off, scrolling/navigating through…
2 votes -
AI 23.03 - Absolute Performance Hog
AI has a clear performance problem on my MacBook Pro (Mid 2015, 15", top of the line model). My computer bogs down entirely, fans kick up, the software is extremely slow to respond to doing anything, even simple tasks. It's not isolated to my file--it is the software. Upon quitting, my system returns to normal. The CPU processes for AI were in excess of 120% and consuming nearly 40% of my entire CPU processor power (2.8 GHz i7, 16GB Ram).
No trouble with previous version of AI.
5 votes -
Convert to profile
It should be possible to convert a documents colors via the same method as in Photoshop or InDesign via "Convert to profile" rather than "Document color mode". The current way makes it hard to correctly convert correctly and nearly impossible to convert an rgb color space to another rgb color space without using cmyk as intermediary step (huge color shifts and color quality loss).
6 votes -
Rendering intent selection not applied
The selection of rendering intent in the print dialog box is not applied. When printing only the selected rendering intent of color settings applies. I.E the drop-down for selecting rendering intent when printing seem to not be hooked up to any active code at all. This has been an error since at least 2011.
1 vote -
Running Action to Save As EPS with only Artboard 1 results in AI file
I'm trying to run an action that Saves an AI file as an EPS using the only artboard, using the Illustrator 10 EPS option, with transparency. When I create the action, it works and I get a single good result. When I run the action, it does not work. It saves an AI file, not an EPS file.
This has been reported to Adobe Engineering
1 vote -
wrong monitor profile applied when moving AI to a different screen in a multi-monitor setup
Setup: MacOS, latest version / AI, latest version / three different displays (two wide gamut) attached to 2017 MacBook Pro 15" 2017
The monitor profile of the display on which a file is opened first seems to be still in effect to render colors, after moving the window to another monitor (with a different gamut) while in GPU preview.
Colors are quite off when moving a window from a wide-gamut display to an sRgb one and vice versa.
Overprint view or CPU view seem to be correct, but are very slow to work with.1 vote -
Dynamic offset tool with snapping
This is an idea: I would like to be able to dynamically adjust offset value by sliding the mouse cursor on either side of the path / shape, and eventually snap it to a existing anchor point, for example.
1 vote -
CC Library Colours automatically adding themselves to Swatches when used
Hey there,
My team and I have recently noticed an error occurring when using the CC Colour Library.
When selecting an object and then a CC registered colour, we get an error message that states: "A different colour with the same name already exists in your document. Please rename this colour to use it in this document."
What we have noticed is that the colour automatically adds itself to swatches the first time you use it in a new document and then this error pops up every time. As such, how can we disable this function so that this doesn't…
3 votes -
Panels repositioning themselves
Mac OS 10.12.6, Illustrator CC 2019 23.0.2
The colour panel repositions itself from my secondary monitor to my main screen whenever I click on whichever icon (fill or stroke) is in the background to activate it - meaning if I want the fill icon at the front, I click it, then the panel jumps.
This happens every time when swapping from fill to stroke or vice versa.
Please fix this so the panel stays where I've put it!
1 vote
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