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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8075 results found

  1. When exported for screens, pictures that are rotated are extremely pixelated. And 300x300 resolution for PNGs is not big enough.

    When exported for screens, pictures that are rotated are extremely pixelated. And 300x300 resolution for PNGs is not big enough. I am working with letter and A4 formats, it is not convenient to enlarge my artboards every-time I export.

    4 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  2. Installing previous patch removes custom workspaces

    After installing v 23.0.6 going down from v23.1 using the Creative Cloud app, ALL of my custom workspaces were DELETED. Considering this doesn't happen when going up a version, I wouldn't have thought this would happen going back down to the previous version (still CC 2019). No warnings were given that this would happen.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  3. Save As Crash

    Illustrator is crashing constantly when trying to "Save As" after updating to v23.1. Optimizing for slow networks feature is disabled. Crash occurs after choosing the location to save the file. Illustrator hangs for about 2-3 seconds before the crash window pops up. Save as works immediately after launching the program but occurs again later on.

    Windows 10 Home

    3 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  4. "Save as PDF"/"View PDF after saving" checked/Acrobat DC error "file not found"

    "Save as PDF"/"View PDF after saving" checked/Acrobat DC error "file not found"
    10/4/2019 Illustrator CC update broke "Save as" PDF option of viewing the PDF after a save-as to PDF. Acrobat DC gives a"PDF not found" error, but displays the file in the "Recent" Home window.

    6 votes

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    11 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Problem with center align and arrowheads (v 23.1)

    I have a few simple lines with arrowheads. When I try to use center align to line these elements up, the arrowheads swap ends on some lines. The alignment works, but when I try to undo this, the arrowhead doesn't revert to original direction? This seems to be a bug.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  6. Panels, windows not updating or displaying correctly

    Finding this bug a lot recently. Basically I will be working in a file and the tool panels won't display, you can right click and see the the pop ups but nothing appears. Likewise if you have two or more documents open and switch between them, the screen stays the same. It says I'm on the new document but it doesn't change. The only way to fix it is to close and restart the program. I also get it with photoshop. Both at work and home. I'm essentially running the same software/hardware at either site. 27" iMac 16GB, 32gb RAM,…

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  7. Window jumps to new size when I grab resize thumb in bottom right corner

    When I grab the resize thumb in the bottom right of a window, the window size jumps. In the two attached screenshots, the first is where the window was before I grabbed the thumb, and the second is where the window jumped to after grab. I can resize if I continue to hold the thumb, but the thumb position never matches the cursor position.

    3 votes

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    0 comments  ·  User Interface  ·  Admin →
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  8. Black bars - buggy redraw / tearing on window scrolling

    Black bars appearing when hold down SHIFT and DRAG to scroll.

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  9. Workspace migration not working

    Illustrator v24.0
    Mac OS 10.14.6
    I thought it worked in previous versions. When I installed InDesign 2020, my 2019 custom workspaces were included. In Illustrator they are not included and I have to recreate them, which is a royal pain. Is this a bug or just a dropped feature?

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  10. Corner widgets are off automatically

    Every time i open Illustrator I have to enable the Corner Widgets. It seems that the preferences file for these types of settings does not update.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  11. Outlines of shapes under top shape showing through fill of top shape

    Outlines of shapes underneath top shape are showing through though there is no transparency or opacity settings effected. Top shape is brought forward but it's acting like its transparent to outlines. (images showing problem and transparency settings attached)

    1 vote

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    Need More Info  ·  1 comment  ·  Tools  ·  Admin →
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  12. Downloaded free trial and it's not working

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  13. Properties panel auto select field contents

    Illustrator v24.0
    Mac OS Mojave 10.14.6

    Since the Properties panel was introduced in Illustrator, it won't allow selecting an item, then click once on a field name, such as W for the width field, and automatically select the contents of the field so you can then just enter a new value or use the arrow keys to change the value.

    It works fine in the Control bar and other panels, just not in Properties.
    It works in the Properties panels of InDesign and Photoshop, as well.
    Was hoping it would be fixed in Illustrator 2020, but still not.

    4 votes

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    1 comment  ·  Properties Panel  ·  Admin →
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  14. Illustrator 23.1.1 flickering panels on mouse release

    Layers Panel flicker

    After upgrading to Illustrator 23.1.1 on a mac each time a mouse click is released on the artboard or when text will be deleted step by step, the layer panel and some times symbols and type formats panel, too, will flash or flicker.

    Switching off GPU usage does not change it anyway.

    It's driving me crazy...

    This flashing is irritating.

    Attempted fixes

    Resetting preferences
    Adjusting GPU performance
    Turning of animated zoom
    Uninstalling illustrator
    Updating everything

    Illustrator Version 23.1.1
    MacOs Mojave 10.14.6

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  15. Illustrator crashes when opening any file after Microsoft Cumulative update 2019-09 KB4517211

    Running Win10 Pro x64. Uninstalled and ReInstalled Cumulative update KB4517211. Problem goes away if uninstalled, and recurrs after re-installing Microsoft update. Have latest NVidia GPU drivers installed (problem occurred with prior version graphics drivers as well) and latest version of AI (23.1). Problem occurred prior to update to 23.1 today. Problem started after Microsoft Cumulative update for Windows 10 Version 1903 x64 and problem is resolved when uninstalling Cumulative update. Used Microsoft tool to HIDE updates to stop KB4517211 from re-installing.

    3 votes

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    1 comment  ·  Launch  ·  Admin →
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  16. Hyperlink lost if Export to SVG

    If I create a shape and attach a hyperlink to it using Attributes, then use File > Export > Export As > SVG, the link no longer exists. If the file is opened using a browser there is no link and the code doesn’t contain the link. If I use File > Save As > SVG the link remains, however, using ‘Export As’ optimizes the SVG for the web, so I should use this option. Why is using ‘Export As’ removing the hyperlink? I have just started using AI - am I doing something wrong or is this a bug?…

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  17. ActiveX component can't create object: 'Illustrator.Application'

    We recently upgraded to CC 2019. version 23.0.6.

    Vbscripts are now unable to execute. They fail on:

    Set appRef = CreateObject('Illustrator.Application')

    with the error: ActiveX component can't create object: 'Illustrator.Application'

    This functionality is important to our workflow.

    1 vote

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    1 comment  ·  SDK and Scripting  ·  Admin →
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  18. macOS Mojave-10.14.6 / Adobe Creative Cloud, Illustrator CC 2019

    Though item on art board is activated by selection tool it shows no indication of being hi lighted. There are no corner control buttons and no outlines on the perimeters of object. I see no reference to the situation in the menu.

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  19. Missing lines in Metafile import

    Importing Windows metafiles gives wrong results, as shown in the example emf attached (puzzle.png shows correct result when Paint opens the file, Illustrator.png shows wrong result in Illustrator).

    I am using version below on Windows 10, but it is not a new or specific issue I think:
    Components:
    ACE 2018/11/29-01:01:42 92.603665 92.603665
    Adobe Linguisitc Library 13.0.0.0
    Adobe Owl 5.2.11
    PDFL 2018/08/23-00:56:13 79.301181 79.301181
    Adobe Product Improvement Program 8.1.0.23.48576
    AdobePSL 79.118652415.1048828 79.118652415.1048828
    Adobe Illustrator 1.0

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Precision is broken for small strokes with Inside / Outside alignment enabled

    Why this happen? if i put the stroke in the middle works fine but if i put the stroke inside this happens.

    1 vote

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    1 comment  ·  Strokes  ·  Admin →
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