7718 results found

1. Cannot export large files to .png format at 300dpi

   I’m using the command: File > Export As > PNG
   Use artboards: Not selected
   Resolution: High (300dpi)
   Ahti-Aliasing: None
   Background Color: Transparent

   I have an immediate need to export Illustrator files of roughly 8000 px by 6500px to .png format at 300dpi. I tried doing this with a file containing a complicated drawing, but it fails and displays an error box saying:
   The operation cannot complete because of an unknown error [!now]
   I created a simple file containing a few filled rectangles and experimented, with the following results: (all set to export to .png at 300dpi with no anti aliasing)

   3000px x 3000px – and smaller files exported to .png OK
   4000px x 4000px – flashed a not responding banner at the top of the window then did the export OK
   5000px x 5000px – flashed the not responding banner then (a while later) did the export OK.
   6000px x 6000px – No flashing banner, just the Cannot complete – unknown error message in a box.

   I’m running Illustrator 23.0.3, on Windows 7.1

   I tried the same exercise on my laptop and got much the same results using Illustrator 23.0.2 on Windows 10 Home v1809

   I can’t use the fix I’ve seen of copying the file to Photoshop and exporting from there as I don’t have Photoshop. I’d really appreciate some help to sort this out. I’ve spend the afternoon trying to fix it, and I need to be able to create these .png files.

   I’m using the command: File > Export As > PNG
   Use artboards: Not selected
   Resolution: High (300dpi)
   Ahti-Aliasing: None
   Background Color: Transparent

   I have an immediate need to export Illustrator files of roughly 8000 px by 6500px to .png format at 300dpi. I tried doing this with a file containing a complicated drawing, but it fails and displays an error box saying:
   The operation cannot complete because of an unknown error [!now]
   I created a simple file containing a few filled rectangles and experimented, with the following results: (all set to export to .png at 300dpi with no anti aliasing)

   … more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Gradient Annotator tool is not visible for some objects but it is for others

   Gradient Annotator tool is not visible for some objects but it is for others

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   1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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3. Objects in a clipping mask do not respect "Object Selection By Path Only".

   Reproduction steps:

   1. Draw a filled shape.
   2. Use Draw Inside to draw another filled shape inside it.
   3. In the 'Selection And Anchor Display' pane of the prefs, ensure that 'Object Selection By Path Only' is checked.
   4. Click and drag with the Selection or Direct Selection tools in a part of the first object that does not contain the second object. Note that nothing gets selected unless you drag over the first object's path.
   5. Click and drag with one of those tools in a part of the first object that does contain the second object. Do not cross any of the paths while attempting to drag out this selection area. Note that Illustrator acts as if "Object Selection By Path Only" was off, and either selects the whole clip group (if you're using the Selection tool) or starts dragging the second object (if you're using the Direct Selection tool).

   The desired effect is that step 5 should only select any objects whose paths you cross with the selection box, rather than immediately dragging them. This drives me crazy every time it happens.

   Reproduction steps:

   1. Draw a filled shape.
   2. Use Draw Inside to draw another filled shape inside it.
   3. In the 'Selection And Anchor Display' pane of the prefs, ensure that 'Object Selection By Path Only' is checked.
   4. Click and drag with the Selection or Direct Selection tools in a part of the first object that does not contain the second object. Note that nothing gets selected unless you drag over the first object's path.
   5. Click and drag with one of those tools in a part of the first object that does contain the second object. Do not cross any of the paths… more
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   1 comment  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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4. swatches are not saving

   My swatches are not saving to my library after closing the program and have to remake them. My brushes are doing the same thing. They are also not there when I open a new document during the same session that I have made/saved the new swatch or brush. I looked to update my program but it appears to be up to date.

   I have adobe illustrator cc 2019

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   0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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5. Rotate tool dialogue box won't appear

   After selecting the rotate tool, rotate dialogue box won't appear.

   a dialogue box will appear only if I double click on the rotate tool but then I am not able to move the anchor point to the center of the object.

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   6 votes

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As per the comment, the way to call the dialog and to define the arbitrary rotation pivot is to Opt/Alt+Click the desired position when the tool is picked.

   However, this does not work well sometimes, especially with a pen and a tablet, and you can upvote the problem here: http://illustrator.uservoice.com/forums/601447/suggestions/32613901

6. Bounding Box resetting automatically — ruins workflow

   Normally in Illustrator, the bounding box is locked to the orientation of an object until you manually reset the bounding box. I am experiencing a bug in Adobe CC 23.0.3 where the bounding box of an object, or group of objects in this case, resets immediately after a rotation. This prevents me from executing the standard task of rotating an object, then scaling it horizontally using the bounding box to create the correct perspective (see video).

   The reason I'm confident in reporting this as a bug is because I have never experienced this before and have been using Illustrator since CS3. Additionally, if this was the expected behavior, there would be no need for the "reset bounding box" menu function.

   I've done my due diligence by looking through the forums, and this was last reported six years ago, so seems like a fresh bug. In that old post, one user suggested re-setting the bounding box of the grouped object prior to rotation, but that also did not solve my problem.

   I'm running Illustrator on an 2017 iMac running Mojave 10.14.4

   Normally in Illustrator, the bounding box is locked to the orientation of an object until you manually reset the bounding box. I am experiencing a bug in Adobe CC 23.0.3 where the bounding box of an object, or group of objects in this case, resets immediately after a rotation. This prevents me from executing the standard task of rotating an object, then scaling it horizontally using the bounding box to create the correct perspective (see video).

   The reason I'm confident in reporting this as a bug is because I have never experienced this before and have been using Illustrator since… more

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   14 votes

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   32 comments  ·  Tools  ·  Delete…  ·  Admin →
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7. Problem with raster effects printing

   We have had to outlaw the use of raster effects here because of the distortion they cause when an AI file is saved as a PDF.

   Our workflow for printing is the save our work from Illustrator as a PDF file which is then placed in an InDesign document. Any raster effects used in the graphic end up adding lines the edge of the effect as well as shifting the colors touched by the effect.

   2 votes

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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8. File that exports in CS6 does not in CC

   Using Adobe CC (tried all versions to date) I cannot export a .ai file to a CMYK tiff at 600 dpi. I receive the following error "The operation cannot complete because there isn’t enough memory (RAM) available."

   The exact same file is exporting in CS6 without issue (CMYK tiff@600dpi).

   Computer has 32GB RAM of which approximately 12GB are free at the time of the error.

   Illustrator is a fresh install on a new computer (Win 10 Pro). Scratch disk set to secondary drive, no other additions or changes to Adobe.

   Process on CC:
   1 - Boot computer
   2 - Log in
   3 - Open the image (attached), this open Illustrator
   4 - Export As...
   5 - Set to CMYK, 600dpi no AA
   6 - around 50% complete (12GB RAM free), "The operation cannot complete because there isn’t enough memory (RAM) available."

   The same process is done in CS6 successfully.

   Using Adobe CC (tried all versions to date) I cannot export a .ai file to a CMYK tiff at 600 dpi. I receive the following error "The operation cannot complete because there isn’t enough memory (RAM) available."

   The exact same file is exporting in CS6 without issue (CMYK tiff@600dpi).

   Computer has 32GB RAM of which approximately 12GB are free at the time of the error.

   Illustrator is a fresh install on a new computer (Win 10 Pro). Scratch disk set to secondary drive, no other additions or changes to Adobe.

   Process on CC:
   1 - Boot computer
   2 - Log… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Scaling / rendering bug - Pucker & Bloat

   workpath: make circle -> add anchor points ->pucker&bloat -> cut the circle in two -> join path -> new circle -> minus front -> scaling = error (see images)

   MacOs Mojave 10.14.5 - illustrator CC 2019 AND illustrator 2018 (22.1)

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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10. Uniform (centered) Scale // Bounding Box // Wacom Driver Issues

    Uniform (centered) scale issues while using the bounding box together with "shift+option" keys (Mac OS) for scaling, seem to occure while having older Wacom Drivers installed. It does not happen when working with a Mouse or using the Touch Pad for Example on a Wacom Intuos Touch. Pen input only reproduces this issue with older drivers.

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Cant see entire font list in gyphs tab?

    When I open a New Document and want to view glyphs font list with Entire Fonts selected the lower drop-down doesn't change?! The only way I can get it working is by selecting one of the Adobe templates then go to Gylphs tab and then the font drop-down menu works. Odd, then after that all of my new documents work in the Gylphs tab that didn't work previously?! Once I close Illustrator I'm back to square one again. I have exactly the same set up as 2 colleagues I work with and theirs work from the off.
    Is it a bug?

    When I open a New Document and want to view glyphs font list with Entire Fonts selected the lower drop-down doesn't change?! The only way I can get it working is by selecting one of the Adobe templates then go to Gylphs tab and then the font drop-down menu works. Odd, then after that all of my new documents work in the Gylphs tab that didn't work previously?! Once I close Illustrator I'm back to square one again. I have exactly the same set up as 2 colleagues I work with and theirs work from the off.
    Is it a… more

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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12. Batch in Actions strips the action's effects and results in no file preview

    If I manually start an action for a file, I have a preview for the resulting re-saved file and it has been altered properly based upon my action steps. But, if I batch files with the action, no preview is generated and my file has not taken on any of the the changes the action gives it. Maybe I'm doing something wrong, but I think there's a huge bug with this function.

    1 vote

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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13. Eye dropper not applying proper color/hex from Adobe Color Themes panel

    I'm using the latest Illustrator v23.03. When selecting colors from the Adobe Color Themes panel, it does not copy the correct color hex to the selected item in my document. In the attached file, which I've scaled up for easier viewing, the square tiles represent the proper color within the Adobe Color Themes panel, with each overlaying the incorrect color Illustrator is copying over when selected. As you can see, there is a major discrepancy. This does not happen with all themes...some copy over perfectly, but many (in my case) do not. I've tried adjusting color profiles to see if it would resolve issues with those that do not copy accurately, but the problem persists. For reference, the theme these colors are pulled from is called "Limekiln", https://color.adobe.com/Limekiln-color-theme-1580769

    I'm using the latest Illustrator v23.03. When selecting colors from the Adobe Color Themes panel, it does not copy the correct color hex to the selected item in my document. In the attached file, which I've scaled up for easier viewing, the square tiles represent the proper color within the Adobe Color Themes panel, with each overlaying the incorrect color Illustrator is copying over when selected. As you can see, there is a major discrepancy. This does not happen with all themes...some copy over perfectly, but many (in my case) do not. I've tried adjusting color profiles to see if… more

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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14. Can't open files from Windows File Explorer

    Files will no longer open from Windows File Explorer. Double clicking on file names does not work, dragging them into Illustrator does not work. Only the menu FILE > OPEN works. Please fix this.

    4 votes

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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15. Recolor not working on items within a clipping mask

    Items inside of clipping masks do not get recolored like they used to using the Recolor tool. You have to directly select them now and manually recolor.

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    2 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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16. Bringing object forward with (Ctrl + ] ) nudges left/right instead of bringing forward.

    There is an Illustrator bug I have previously and am currently experiencing that makes an object nudge to the right/left when trying to bring an object forward. I've had this happen on Windows 7 and Windows 10. There is obviously a workaround for this, i.e. View Outlines > Select > Bring object to front / Cut Paste in Front / Paste in Back, Save and Restart Illustrator etc. but it is counterproductive to efficiency.

    Background: I'm a 10 year+ agency professional who specializes in UI design, illustration and branding.

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    6 votes

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    7 comments  ·  Layers  ·  Delete…  ·  Admin →
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17. Character panel issue

    I can not open the character panel. It flashes briefly a couple seconds after clicking on it, but then disappears. I'm running version 23.0.3 on Windows 10

    1 vote

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. Illustrator is changing around my CMYK values in saved swatches

    Illustrator is changing around my CMYK values in saved swatches... For example. I punch in the CMYK values for PMS 427... and hit save... Then when I bring up the file it is completely different values

    4 votes

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    4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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19. (v23.0) Al crear la capa 2 y cerrar el programa sale el mensaje "Adobe Illustrator CC 2019 dejó de funcionar"

    teniendo una imagen o figura hecha y al crear capa 2 solo cerrando sale este mensaje

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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20. Text file saved from Document Info palette is not supporting file names in Japanese

    Environment: Windows 10 2018 (originally in Japanese but using English language pack)
    So I'm using CC 2019 in English and when Illustrator saves the Document Info, all files that have names in Japanese will not show up properly in the text.
    I suggest support for Unicode or other more capable standard.

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    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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