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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8134 results found

  1. Expand greyed out for Blended variable width strokes

    Create a stroke with variable width profile.
    Duplicate it.
    Blend he two with some steps.
    Try to expand the Blend:
    It's greyed out - only expand appearance is available.

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  2. ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE

    Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !

    4 votes

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    2 comments  ·  Other...  ·  Admin →
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  3. Auto spell checker wants to capitalise new lines after forced line breaks

    This is a bug report for the new auto spell checker feature in Illustrator 2020.

    It does not understand that when you force a line break (using shift-return, not making a new paragraph with return), it’s not a new sentence.

    So it wants to capitalise the first word on the new line.

    This makes no sense and does not match the way it works in InDesign.

    Thanks for fixing that!

    20 votes

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  4. Illustrator 2020にて配置読み込みオプションのトリミングが機能しない

    配置読み込みオプションでPDFおよびIllustratorデータのトリミングの設定が全てが裁ち落とし数値の状態で機能しなくなった。

    1 vote

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    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  5. Closing while saving dialogue box has a grammatical error.

    The close-while-saving dialogue box says "Close anyways" as an option which bugs me because it should read as "anyway" not "anyways." The latter is grammatically incorrect. Not to mention that "getting saved" is also wrong and should be "being saved"

    18 votes

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    We have the fix available in the latest release, where we have redesigned this dialog. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar

  6. ð (eth) and Ð (Eth) glyphs not recognised as the same character

    The glyphs ð (eth) and Ð (Eth) are lower and upper case of the Icelandic character eth. Illustrator has no problems working with them, except when you need to change the case, whether you do that by Type->Change Case or by changing the character attribute to All caps (or small caps for that matter).

    This is a recurring bug in Illustrator, which has been fixed at least twice before, but somehow creeps in a few versions later. I suspect some legacy code in the internal text engine, which does not reflect the relationship between the two characters.

    I’m including a…

    64 votes

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    I am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  7. New from Template Shortcut conflict

    Illustrator 24.0 under macOS Catalina 10.15.1 (19B88)

    The 'New from Template…' command in the File Menu has the shortcut ⇧⌘N, which is all well and fine, except it conflicts with the Type > Insert WhiteSpace Character > En Space, which has the exactly same shortcut, ⇧⌘N.

    Assigning two commands to the same shortcut is rather bad form, with unreliable results.

    2 votes

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  8. Gray "Radial" Appears when using the shape tools

    When I go to create and then manipulate shapes, this gray triangle shape appears. I can move a shape and make it "disappear" for a moment, but it keeps coming back. My artboard/work area turns black after a few minutes. Effectively, I can't use Illustrator due to this issue?
    Ah - I was trying to use the shape builder tool, zoomed out, and then it all turned yellow...

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  9. textFonts not refreshed after add/remove fonts. textFonts.getByName(fontName) doesn't throw error if font is not installed on user system.

    textFonts not refreshed after add/remove fonts. textFonts.getByName(fontName) doesn't throw error if font is not installed on user system.

    Code:
    for (var i = 0; i < usedFonts.length; i++) {
    try {
    var textFont= app.textFonts.getByName(usedFonts[i]);
    } catch (error) {
    missingFonts.push(usedFonts[i]);
    }
    }

    1 vote

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  10. Nothing happens when I double click my width tool

    When I double click my width tool to try and access my wrinkle tool nothing happens, I am currently trying to design a logo for a company in town, and would very much like the effect the wrinkle tool gives.

    1 vote

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    1 comment  ·  Strokes  ·  Admin →
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  11. Assigned Action colors not showing

    I have assigned colors to new actions that I have created and they do not show in illustrator.

    Windows 10

    1 vote

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  12. Move tool direction is inverted

    Out of nowhere the Move dialog box started acting the opposite way to what it is supposed to do.
    According to Adobe Help

    • To move the object up or down, enter either a negative value (moves up) or positive value (moves down) in the Vertical text box.

    https://helpx.adobe.com/illustrator/using/moving-aligning-distributing-objects.html#move_objects

    But now a positive value in Y moves the object up in my installation as can be seen in the attachment. This is Illustrator 23.1.1 and Mac OS Mojave 10.14.6

    I asked a friend running 23.0.3 and Mac OS Mojave 10.14.6 and it works as expected on his system.

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  13. Illustrator Delay in Saving File.

    When Saving a File, it takes up to 5 minutes to do so, Is there a solution. please let me know.

    1 vote

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  14. text expands inaccurately

    Mac OS 10.13.6 AI 23.1.1
    See att screenshot. I converted this type to outlines, then Expanded Appearance, then Expanded stroke and fill. Results are superimposed over the original red/orange type. You can that the converted outline does not match the type; in general the top is pushed rightward and the bottom leftward. I tried skewing the outline to correct it but while that may nudge some curves and vertices back to where they belong, it pushes others out. The only solution I know is to tweak and/or redraw the path, which is an extremely time-consuming task. It appears that this…

    1 vote

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  15. Opening Old AI5.5 files in CS2019

    I now find since moving to Catalina that my old version of Adobe Illustrator 5.5 has stopped working, this would be fine, but I cannot open old files from 2009 in Adobe Illustrator 23.1.1 - and as luck would have it, I get a call to reignite an old brand this AM! can anyone help please?

    1 vote

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  16. In Adobe Illustrator Constrain Width and Height proportions doesnt work

    I don't know why but 'Constrain Width and Height proportions doesn't work
    in 'Transform' or 'Properties' panel

    Whenever I constrain and move the number up, it creates a weird number
    for example, if the shape is 60,60 and when I write down 70 on the height the width becomes 69.256 something like this

    so frustrating!!!!!!!!!

    7 votes

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    4 comments  ·  Other...  ·  Admin →
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  17. Unstable operation Illustrator 23.1.1 Mojave

    Unstable operation Illustrator 23.1.1 on Mojave. Reacting with delay or not reacting. Problems with menu and tools operating. New frame text always with lorem ipsum.
    GPU is disabled, Wacom tablet is uninstalling. I havn't more ideas.

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  18. Illustrator file not changing modification time and date after image link updating

    When I modify a photoshop image and illustrator automatically updates the link you can close the file without saving so it recognized the image link modification but did not require a save when closed. at this point file date and time do not update to current image replacement. this poses a serious problem in the commercial print industry. Archiving files is based on modification dates and times. If you don't update time and date on file with new image placed it has not
    been modified for archive. This is something that has changed in the recent cloud series updates. It…

    2 votes

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  19. Symbol mangling when exporting into svg

    I see an incorrect result when exporting into SVG through File -> Export -> Export As... -> save as SVG. I have two gradient filled rectangles presented as symbols (see .ai inside the attached .zip), one is blue gradient and the other is gray gradient. When export into svg, the resulting image shows both rectangles filled with gray gradient (see .svg inside the .zip).

    It looks like AI thinks both symbols are visually the same an merges them into a single symbol. If i use solid colors, this doesn't happen.

    As for SVG options see 'svg_options.png' inside the .zip.

    Check…

    3 votes

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  20. Can't export or save files

    Every time I click Save As or Export no window pops up and I can't save any of my files.

    12 votes

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