8075 results found

1. Roland Cut Studio Extension missing

   No matter how I uninstall/reinstall my vinyl cutter... it wont show up under extensions in illustrator 2019

   I've needed to use the 2018 version to use roland cut studio.

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2. Colors in vector art cannot be changed unless all old swatches are deleted first

   If I want to change certain colors in a vector illustration, I cannot just go into edit colors > recolor artwork and change them. I must first delete the original swatches and then change the colors or else the colors will revert back to their original values. I think that old swatches should be unlinked from artwork if they are changed.

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   0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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3. Print Dialog Error Happening Every Day

   Everyday after about four to six hours of use I go to print a file and get this bug. It renders the software unusable and I have to force quit the program and restart to get my recovered files. I really have no idea what is causing this error.

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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4. GPU start

   Hi there, here is my issue what i found.

   Create new file, start working - illustrator is little bit slow. In Preferencies i switch on GPU - everything works perfect. After work i close Illustrator app. Next launch I see the home screen but everytime if I want to open new file or file I was working on before Illustrator freeze and does not work.
   Only working solution for this issue is from home screen go to preferencies switch GPU of - open document - switch GPU ON and after that I can continue on my work.

   My HW configuration: MSI Prestige P75 9SE, Intel Core i7 9th gen, NVIDIA GeForce RTX 2060, Windows 10 Pro, RAM 16GB

   Hi there, here is my issue what i found.

   Create new file, start working - illustrator is little bit slow. In Preferencies i switch on GPU - everything works perfect. After work i close Illustrator app. Next launch I see the home screen but everytime if I want to open new file or file I was working on before Illustrator freeze and does not work.
   Only working solution for this issue is from home screen go to preferencies switch GPU of - open document - switch GPU ON and after that I can continue on my work.

   My HW configuration:… more

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5. Grouped Objects Resizing Errors & Inconsistency

   macOS Mojave 10.14.5
   Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )
   —

   I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.

   The Process :

   Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.

   I then position/possibly-resize the multiple objects precisely and group them together so that their resulting total group's width and height is either non-fractional, positive integers — e.g. 12in w x 4in h — or systematic, fractional numbers — e.g. 12.25in w x 4.25in h … at times using a separate, deleted-after-use "shim" vector shape at the exact size I want the total group to be, to align (not snap-to) the multiple objects to.

   After checking that the total group is the exact size that I want, I then (with any "shims" removed) upsize or downsize the group incrementally — e.g. say, by 1.5x, 2x, 3x etc.

   The Problem :

   In many instances, this upsizing or downsizing has unexpected/unintended results — e.g. upsizing a group sized 12in w x 4in h by 2x, should yield a result of 24in w x 8in h, but in my experience, may yield something like 24.0001in w x 7.9998in h. Many times the size discrepancies will remain but change slightly, if I attempt to start-over and re-do my steps.

   Despite these types of size discrepancies not being optically discernable, it can be very frustrating, especially in instances where another designer or vendor I am needing to share files with, is planning to be able to precisely scale things up and down.

   -
   bp

   macOS Mojave 10.14.5
   Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )
   —

   I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.

   The Process :

   Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.

   I then position/possibly-resize the multiple objects precisely and group them together so that their… more

   4 votes

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6. An unknown error has occured

   Windows 10, Enterprise

   I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
   I tried locking and unlocking layers, no use.
   And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
   This is like the file has reached a limit, if we add one more object or image or anything, it wont let me save and error pops up.
   Please help sort this out. I guess am not the only one facing this issue.

   Windows 10, Enterprise

   I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
   I tried locking and unlocking layers, no use.
   And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
   This is like the file has reached a limit, if we add one more object or image or… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Can't save files in Catalina

   With the new OS Catalina, Illustrator no longer can save, save as or export any file. This is a critical issue. Not sure how it would be missed in testing. is it a known issue and being worked on?

   75 votes

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   91 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

   For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

   Warm Regards,
   Illustrator Team

8. Illustrator crashes when using Image Trace

   Illustrator has been continually crashing when I use the Image Trace tool. I have been using it on the "Sketched Art" setting with an image file that is 20in x 13in @ 300dpi. Also, I have noticed that when I start to manipulate the advanced options, this is when it crashes most often.

   I am using Illustrator CC on Mojave OS.

   4 votes

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9. Save as PDF issue

   No PDF is showing after save pdf, save after preview on latest update.

   5 votes

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10. Rotate tool is acting strange

    When using the rotate tool, the angle is in the dialog box (whatever I last used) is automatically applied to my object. If I just try to change the angle it applies that rotation to the new position (based on what I used last), rather than applying the new rotation from the original starting point. I can't even begin to explain what turning preview on and off does, so I included a short screen grab for you. Using Illy version 23.1.1, with MacOS Mojave 10.14.6. I also am using the entire sweet of Astute Graphics plugins.

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11. Illustrator CC 2019 Crash on Open / Create - Oct 2019

    Illustrator CC 2019 Crashes on Open / Create

    Windows 10, could not open files or create new in Illustrator CC 2019 but CS6 was fine.

    Updated Illustrator CC - same issue.
    Uninstall / clear prefs / reinstall - same issue.
    Searched forums, found this: https://community.adobe.com/t5/Illustrator/Illustrator-CC-2019-keeps-crashing-when-opening-files/td-p/10641479

    I JUST updated my printer driver a couple of days ago because I was having printer issues. I hadn't opened Illustrator since then. I uninstalled my printer and voila! Illustrator will open / create files now.

    Re-installed the printer and Illustrator CC 2019 appears to be behaving now. I will come update this if it doesn't. I wanted to have this up in case someone else has this issue, they know what to try next.

    Illustrator CC 2019 Crashes on Open / Create

    Windows 10, could not open files or create new in Illustrator CC 2019 but CS6 was fine.

    Updated Illustrator CC - same issue.
    Uninstall / clear prefs / reinstall - same issue.
    Searched forums, found this: https://community.adobe.com/t5/Illustrator/Illustrator-CC-2019-keeps-crashing-when-opening-files/td-p/10641479

    I JUST updated my printer driver a couple of days ago because I was having printer issues. I hadn't opened Illustrator since then. I uninstalled my printer and voila! Illustrator will open / create files now.

    Re-installed the printer and Illustrator CC 2019 appears to be behaving now. I will come update this if it… more

    2 votes

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12. New Update (v 23.1) View pdf after saving error

    Now when saving a pdf and the button for "view pdf after saving" is checked, acrobat opens and says "there was an error opeing the file".

    2 votes

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13. Track type doesnt work after last update

    Hi, our graphic studio has a client-a big financial institution, and his entire visual style is created in a special calligraphic track. After we installed the latest update there is a change within this track. When we click on the illustration/or change its color, the entire track changes and the original style is gone. The attributes of the original track remains the same but there is a change within the style, is looks totally different. It also doesnt work when we choose the track and draw new illustration - it looks different. We also tried to create new document , copy paste the illustrations and it inserted without our track style, so again it looks different.
    We are 100% sure that this problem started after last update, because we had a mac which didnt have updated Illustrator and the problem wasnt there.
    Could you please help us?

    Hi, our graphic studio has a client-a big financial institution, and his entire visual style is created in a special calligraphic track. After we installed the latest update there is a change within this track. When we click on the illustration/or change its color, the entire track changes and the original style is gone. The attributes of the original track remains the same but there is a change within the style, is looks totally different. It also doesnt work when we choose the track and draw new illustration - it looks different. We also tried to create new document ,… more

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14. "File, Edit, Object" etc freezes/doesn't work

    After I worked for a few minutes in Illustrator CC, the bar with File, Edit, Object etc isn't responding and the only way to close Illustrator is by a Force Quit.
    I already deinstalled and reinstalled it 2-3 times, but it doesn't help.

    MacBook Air 2018
    MacOs Mojave 10.14.6
    1,6 GHz Intel Core i5
    8 GB 2133 MHz LPDDR3
    Intel UHD Graphics 617 1536 MB

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    1 vote

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15. ドロップシャドウのバグ

    最新23.1.1にて、効果→スタイライズ→ドロップシャドウを作成後、それを選択して編集→カラーを編集→グレースケールに変換 をすると、グラデがベタになってしまいます。（23.0.6だと問題なし）

    2 votes

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16. Beachballing for any added effect in Illustrator.

    Any time I add a dropshadow or 3d effect, Illustrator beachballs until I have to restart. I have Mac Mojave 10.14.6. Illustrator 2019. If I use preview it's particularly frustrating.

    1 vote

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17. Frequent crash, no crash report , sometimes does not generate recovered file

    OS: Windows
    Version: 10.0
    System Architecture: x64
    Built-In Memory: 16207 MB
    Lenovo Yoga 720 151kb
    intel core i7
    Driver[1] Name: NVIDIA GeForce GTX 1050
    Driver[1] Driver Version: 23.21.13.9125
    Driver[1] Driver Date: 20180316000000.000000-000
    Driver[1] Adapter RAM: 2048
    Driver[1] PNP DeviceID: PCI

    Illustrator v23.1 (just updated today 10-5-2019, but problem I'm describing was happening with previous version)

    Crashes 3-6 times per day depending on how much time I spend off and on AI. This had been going on as long as I've had this laptop, but some days are better than others. It stops responding and I have to end task via task manager. Sometimes there is NO recovered file, so I am losing work. When a recovered file is generated, sometimes images disappear or or otherwise corrupted so I have to add them all back. No particular action seems to trigger it as far as I can tell, just general use with simple things like text boxes and colored shapes. No complicated effects or anything, just the most basic elements. I never see a crash report message on the screen, although I suppose the crash reports are generated and just stored somewhere.? I am exhausted by AI all the time, but it's even more frustrating right now with many deadlines going on.

    OS: Windows
    Version: 10.0
    System Architecture: x64
    Built-In Memory: 16207 MB
    Lenovo Yoga 720 151kb
    intel core i7
    Driver[1] Name: NVIDIA GeForce GTX 1050
    Driver[1] Driver Version: 23.21.13.9125
    Driver[1] Driver Date: 20180316000000.000000-000
    Driver[1] Adapter RAM: 2048
    Driver[1] PNP DeviceID: PCI

    Illustrator v23.1 (just updated today 10-5-2019, but problem I'm describing was happening with previous version)

    Crashes 3-6 times per day depending on how much time I spend off and on AI. This had been going on as long as I've had this laptop, but some days are better than others. It stops responding and I have to end task via… more

    6 votes

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18. Significant redraw decrease in v23.1.1 when panels are on-screen

    Please find attached the video screengrabs for the issue.

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    2 votes

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19. GPU Preview hangs with simple file

    System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1

    I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.

    I can simply work around this problem by disabling GPU performance from prefs (or alternatively switching to preview on CPU, but then I need to initially open the file with GPU preview, which might hang the program). Just thought this info might be valuable for debugging.

    System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1

    I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.

    I can simply work around this problem by disabling GPU performance from… more

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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20. CC Libraries import yields progress indicator for thumbnail

    With the most recent release of Illustrator (23.1.1) on a Mac running Catalina 10.15 Beta, any time I drag an item into the Libraries panel, a thumbnail fails to appear (instead I get a persistent animated progress indicator). I'm able to see the correct thumbnail of the imported item in other Adobe apps (Photoshop and InDesign), as well as online (Libraries --> View on Website). Only after I restart Illustrator do they appear.

    2 votes

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    1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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