Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
69 results found
-
Running an Action from script
Hello,
In Illustrator CC latest update, my following script does not work:
1- Select a couple paths (in script) (all of them close paths in different groups)
2- execute my action which offset paths with certain amountThe problem is in this new version after the action dis-select all of them except one, but before this version it worked and keep all of my selection paths still as selected ( by path I mean the new offset paths, but for all of them)
It really made trouble for my script in the company, because some computer still does not have…
72 votesI am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
(Applescript) do javascript command no longer works in Illustrator 2021(25.1)
Bug report:
When using AppleScript's do javascript in Illustrator 2021(25.1), nothing happens regardless of whether it is a file or text. The result will return a missing value. In 25.0.1, it works fine.In the case of jsx files, it can be avoided by writing the following code. If the file extension is jsxbin, it cannot be executed. And arguments cannot be passed.
-- solution 1
tell application "Adobe Illustrator"
open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias)
end tell-- solution 2
tell application "Finder"
open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias) using ("Macintosh HD:Applications:Adobe Illustrator 2021:Adobe Illustrator. app:" as alias)
end tell…
52 votesI am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
Fix Adobe Illustrator CC 2019 Type Library Reference - VB scripts return error
Illustrator CC 2019 Type Library is broken when attempting to Reference from Visual Studio.
VB.Net or C# projects attempt to add the reference from: C:\Program Files\Adobe\Adobe Illustrator CC 2019\Plug-ins\Extensions\Scripting Support.aip, and give the attached error.
My idea, is for Adobe to fix it!
Older versions work fine.
37 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
reading XMP data in scripts broken by 25.4 update.
Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).
It appears to be getting the error on this line:
ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');
Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.
Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4
// load XMP Library
function loadXMPLibrary() {
…if (!ExternalObject.AdobeXMPScript) { try { ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript'); } catch
21 votesCompleted (Comments Open) ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
We have the fix available in the latest prerelease build 26.0
Please update Illustrator using Adobe Creative Cloud application to the latest prerelease build from prerelease section
Warm Regards,
Aishwarya G Gadodia -
ExportOptionsPNG24.artBoardClipping broken in 2020
ExportOptionsPNG24.artBoardClipping (set to false)
In 2019 (23.1), PNGs exported by javascript are trimmed to the visible bounds of the object as expected when false. When true, they're the size of the artboard.
In 2020 (24.3), the same script always produces PNGs the size of the artboard whatever artBoardClipping is set to.
Illustrator 24.3 vs Illustrator 23.1
Windows 10
Script run via Illustrator (File/Scripts) as well as testing in ETSK 4.0.0.1It's a dealbreaker for version 24. We can't upgrade as a team unless this is fixed.
15 votesI am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
Illustrator RulerUnits returns Unknown for 'Feet' and 'Feet and Inches'
Illustrator recently added 'Feet' and 'Feet and Inches' to the available ruler units; however, when a user selects one of these units, the scripting side returns 'RulerUnits.Unknown' for 'activeDocument.RulerUnits'.
For scripting, the corresponding 'RulerUnits.*' value should be added so that developers can respond to the selected units.
14 votesI am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
-
Actions based on Scripts not saving after restart?
From: https://forums.adobe.com/thread/2191151
I located another thread from December where the consensus seems to be that this is a long standing and known bug with Illustrator.
Permanently saving scripts in Action Set doesn't work / Scripts werden nicht dauerhaft in den Aktionseinstellungen gespeichert.I have spent a good deal of time working with people here on the Adobe forums to develop a script to automate a very large function of my job, and now that it is completed it should be ready to pass on to members of my team so they can utilize it as well. The problem is that…
13 votesCompleted (Comments Open) ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Regards,
Rohit Jain
Illustrator Team
-
Illustrator CC 2018 - CEP 8 HTML Extension Resize Issue
We are experiencing resizing issue in the latest CEP version. Our extension allows user to resize extension's window, however whenever any navigation occur, window size resets. Problem exists in Illustrator CC 2018 (22.0.1), everything is working fine in previous version (CC 2017).
We already tried different geometry settings and extension UI types, but problem persists and seems to be related to engine itself.We successfully reproduced this issue with official git hub sample extension. Steps to reproduce:
1. Open sample extension with debug mode enabled
2. Resize window
3. Change window location in console to any other page
4. After…11 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
In CC2020 and later, referencing the created property of the File class returns "null”.
Environment
macOS 10.15.6
Illustrator CC ver.25.1Step and reproduce
1.Select menu ”File->Script->Other Script" and choose below one.//JavaScript File detail
var f=File.openDialog("");
alert(f.created);Expected result
Illustrator shows "null". It must be return files created date.Actual result
”null” is returned.In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
"modified" property behaves similarly strangely in relation to this issue.This behavier shows only macOS. Windows can return as normal.
//Japanese
オペレーティングシステムおよび Adobe Illustratorのバージョン
macOS 10.15.6
Illustrator CC…10 votesI am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
-
Scripts ran via actions do not select properly
Dear developers,
A few days ago I wrote a simple script which uses pathfinder to unite paths. This works perfectly when the script is ran via File > Scripts. But when added to an action and ran the script seems unable to select the proper layer and thus fails to run pathfinder.
For a detailed rundown, analysis and files please visit the community forms post: https://community.adobe.com/t5/illustrator-discussions/script-ran-via-actions-does-not-select-properly/td-p/13032773
Technical details:
- Microsoft Windows 10 Pro version 10.0.19043 Build 19043;
- Adobe Illustrator 2022 version 26.0.3 (64 bit)Kind regards.
7 votes -
Playing scripts via action with no open documents
Running scripts via an action only appears to work if there is at least one open document.
Steps:
1. Create a simple script (such as app.documents.add)
2. Save to Illustrator scripts folder.
3. Record to action via 'Insert Menu Item'
4. Make sure no documents are open
5. Play action. Illustrator displays the message 'The object <ScriptName> is not currently available.'If you run the script via File > Scripts, it runs normally. I don't think this should be expected behaviour; if the menu command runs the script, the action should too, regardless of whether or not there is an…
7 votes -
Scripting window keeps appearing and no way to remove it
Uninstalling/Reinstalling does not remove prompt. Starting appearing after most recent update to with the new ipad features. Going back to older version, the window doesn't appear.
6 votesThis issue is happening due to a security feature added in Illustrator to inform the user if any external application tries to execute a script in Illustrator.
Solution: Update your Logitech options app to the latest version – https://www.logitech.com/en-in/product/options
https://helpx.adobe.com/illustrator/kb/fix-scripting-error.html
We heard from some users that above solution is not working for them, we are investigating this issue. Meanwhile users can try the below workaround
Create a JSX file with the following content:
app.preferences.setBooleanPreference(“ShowExternalJSXWarning”, false);
Save the above JSX file. Now, go to File > Scripts > Other Script, and choose the newly saved jsx file.This will suppress the warning dialog and run the script.
-
Incorrect word count via script
At some point (I think v27) Illustrator has changed its word counting/division algorithm.
So, where previously the results were sensible:
"This.Was.Four.Words" — word count: 4
"This.Is.3.Words" — word count: 4
"I.WF05f.07.AB.000" — word count: 5
"I.WF05f.AB.07.000" — word count: 5In version 27.4 the results are now confused:
"This.Was.Four.Words" — word count: 1
"This.Is.3.Words" — word count: 3
"I.WF05f.07.AB.000" — word count: 4
"I.WF05f.AB.07.000" — word count: 2For a discussion on the topic, and a testing script, see this thread.
Note: maybe this bug was introduced while fixing this bug.
5 votes -
Plugins Disappeared
after updating to version 25.1
the plugins in the "plugins folder"
don't Load up
when downgrade back to version 25.0.1
Its work fine5 votes -
Failure to create artboards when reading file with SDK in CC 2018
Issue occurs in CC 2018 when creating artboards during the GoFileFormat message handler in a plugin that registers its own file format.
In previous versions you could create artboards up to the size of the canvas using AIArtboard::SetPosition without any errors. In CC 2018 when you call AIArtboard::SetPosition it seems to compare the position to the result of AIDocument::GetDocumentMaxArtboardBounds and if it is outside of the maximum bounds it returns an error code. In CC 2018, the maximum art boards for a new document seem to be based on the /artboard setting in the preferences file, which in turn seems…
5 votes -
IUStringUnitsToAIReal doesn't recognize comma as decimal separator
std::string input_ = "1,5"; // From Adobe header: The string to convert, which uses the localized international utilities (IU) decimal separator.
AIReal n;
sAIUser->IUStringUnitsToAIReal(ai::UnicodeString(input_), &n);This function interprets the text "1,5" as "15" even when the locale is set to a country where the system uses a comma decimal separator. Related functions IUStringToAIReal recognizes the comma, though.
4 votes -
AIPaintStyleSuite not found
Trying to update a plugin to use the Illustrator 2020 SDK on Mac. Previously using the 2017 SDK. The SPBasicSuite AcquireSuite function fails to find the AIPaintStyleSuite when building with the 2020 SDK.
4 votes -
GetPresetSettings function doesn't work correctly in CC 2017 and later
In Illustrator CC 2017 (22.x) and CC 2018 (23.x) the AIDocumentList::GetPresetSettings function is broken. It still returns an error if the preset doesn't exist, but if the preset does exist, it returns 0, but doesn't fill in the AINewDocumentPreset structure.
4 votes -
app.preferences.setIntegerPreference() does not work
app.preferences.setIntegerPreference("rulerType", 0) changes the selection in the GUI but doesn't actually apply the change to the document.
I still have to go into the GUI preferences, change the units to something else, then back to inches and close for the change to actually apply to the current document.
3 votes -
CompoundPathItem of grouped CompoundPathItems shows zero pathItems in script.
AI version: 27.1.1
OS: MacOS 13.1Steps to reproduce:
1. New Document.
2. Make some compoundPathItems (eg. create outlines of text).
3. Group the compoundPathItems.
4. Select that group
5. Choose menu: Object > Compound Path > Make
6. Run this script:
alert('pathItems.length = ' + app.activeDocument.selection[0].pathItems.length);Result: alert says pathItems.length = 0
Expected result: should say the actual number of pathItems3 votes
- Don't see your idea?