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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Running an Action from script

    Hello,
    In Illustrator CC latest update, my following script does not work:
    1- Select a couple paths (in script) (all of them close paths in different groups)
    2- execute my action which offset paths with certain amount

    The problem is in this new version after the action dis-select all of them except one, but before this version it worked and keep all of my selection paths still as selected ( by path I mean the new offset paths, but for all of them)

    It really made trouble for my script in the company, because some computer still does not have…

    68 votes

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    9 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. (Applescript) do javascript command no longer works in Illustrator 2021(25.1)

    Bug report:
    When using AppleScript's do javascript in Illustrator 2021(25.1), nothing happens regardless of whether it is a file or text. The result will return a missing value. In 25.0.1, it works fine.

    https://community.adobe.com/t5/illustrator/applescript-do-javascript-command-no-longer-works-in-25-1/m-p/11737799?page=1&profile.language=en

    In the case of jsx files, it can be avoided by writing the following code. If the file extension is jsxbin, it cannot be executed. And arguments cannot be passed.

    -- solution 1
    tell application "Adobe Illustrator"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias)
    end tell

    -- solution 2
    tell application "Finder"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias) using ("Macintosh HD:Applications:Adobe Illustrator 2021:Adobe Illustrator. app:" as alias)
    end tell

    52 votes

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    4 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. Fix Adobe Illustrator CC 2019 Type Library Reference - VB scripts return error

    Illustrator CC 2019 Type Library is broken when attempting to Reference from Visual Studio.

    VB.Net or C# projects attempt to add the reference from: C:\Program Files\Adobe\Adobe Illustrator CC 2019\Plug-ins\Extensions\Scripting Support.aip, and give the attached error.

    My idea, is for Adobe to fix it!

    Older versions work fine.

    37 votes

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    22 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  4. reading XMP data in scripts broken by 25.4 update.

    Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).

    It appears to be getting the error on this line:

    ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');

    Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.

    Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4

    // load XMP Library

    function loadXMPLibrary() {

    if (!ExternalObject.AdobeXMPScript) {  
    
       try {  
    
           ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');  
    
       } catch
    21 votes

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    6 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  5. ExportOptionsPNG24.artBoardClipping broken in 2020

    ExportOptionsPNG24.artBoardClipping (set to false)

    In 2019 (23.1), PNGs exported by javascript are trimmed to the visible bounds of the object as expected when false. When true, they're the size of the artboard.

    In 2020 (24.3), the same script always produces PNGs the size of the artboard whatever artBoardClipping is set to.

    Illustrator 24.3 vs Illustrator 23.1
    Windows 10
    Script run via Illustrator (File/Scripts) as well as testing in ETSK 4.0.0.1

    It's a dealbreaker for version 24. We can't upgrade as a team unless this is fixed.

    14 votes

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    12 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  6. In CC2020 and later, referencing the created property of the File class returns "null”.

    Environment
    macOS 10.15.6
    Illustrator CC ver.25.1

    Step and reproduce
    1.Select menu ”File->Script->Other Script" and choose below one.

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    Expected result
    Illustrator shows "null". It must be return files created date.

    Actual result
    ”null” is returned.

    In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
    "modified" property behaves similarly strangely in relation to this issue.

    This behavier shows only macOS. Windows can return as normal.

    //Japanese
    オペレーティングシステムおよび Adobe Illustratorのバージョン
    macOS 10.15.6
    Illustrator CC…

    9 votes

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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  7. Problems with scripts and BridgeTalk using Illustrator 25.3.1 on M1 Mac

    I have a handful of scripts that have stopped working after switching from an Intel Mac mini to an M1 Mac mini. The scripts will run as expected if I use the Intel version of Illustrator on the M1 Mac mini, but they return this error when run using the M1 version of Illustrator on the same machine "TARGET COULD NOT BE LAUNCHED(59)". The current culprit seems to be BridgeTalk. Any help would be appreciated, thx!

    7 votes

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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  8. Illustrator CC 2018 - CEP 8 HTML Extension Resize Issue

    We are experiencing resizing issue in the latest CEP version. Our extension allows user to resize extension's window, however whenever any navigation occur, window size resets. Problem exists in Illustrator CC 2018 (22.0.1), everything is working fine in previous version (CC 2017).
    We already tried different geometry settings and extension UI types, but problem persists and seems to be related to engine itself.

    We successfully reproduced this issue with official git hub sample extension. Steps to reproduce:
    1. Open sample extension with debug mode enabled
    2. Resize window
    3. Change window location in console to any other page
    4. After…

    7 votes

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    1 comment  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  9. Scripting window keeps appearing and no way to remove it

    Uninstalling/Reinstalling does not remove prompt. Starting appearing after most recent update to with the new ipad features. Going back to older version, the window doesn't appear.

    6 votes

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    7 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    This issue is happening due to a security feature added in Illustrator to inform the user if any external application tries to execute a script in Illustrator.

    Solution: Update your Logitech options app to the latest version – https://www.logitech.com/en-in/product/options

    https://helpx.adobe.com/illustrator/kb/fix-scripting-error.html

    We heard from some users that above solution is not working for them, we are investigating this issue. Meanwhile users can try the below workaround

    Create a JSX file with the following content:
    app.preferences.setBooleanPreference(“ShowExternalJSXWarning”, false);
    Save the above JSX file. Now, go to File > Scripts > Other Script, and choose the newly saved jsx file.

    This will suppress the warning dialog and run the script.

  10. Playing scripts via action with no open documents

    Running scripts via an action only appears to work if there is at least one open document.

    Steps:
    1. Create a simple script (such as app.documents.add)
    2. Save to Illustrator scripts folder.
    3. Record to action via 'Insert Menu Item'
    4. Make sure no documents are open
    5. Play action. Illustrator displays the message 'The object <ScriptName> is not currently available.'

    If you run the script via File > Scripts, it runs normally. I don't think this should be expected behaviour; if the menu command runs the script, the action should too, regardless of whether or not there is an…

    6 votes

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    2 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  11. Plugins Disappeared

    after updating to version 25.1
    the plugins in the "plugins folder"
    don't Load up
    when downgrade back to version 25.0.1
    Its work fine

    5 votes

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    1 comment  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  12. Failure to create artboards when reading file with SDK in CC 2018

    Issue occurs in CC 2018 when creating artboards during the GoFileFormat message handler in a plugin that registers its own file format.

    In previous versions you could create artboards up to the size of the canvas using AIArtboard::SetPosition without any errors. In CC 2018 when you call AIArtboard::SetPosition it seems to compare the position to the result of AIDocument::GetDocumentMaxArtboardBounds and if it is outside of the maximum bounds it returns an error code. In CC 2018, the maximum art boards for a new document seem to be based on the /artboard setting in the preferences file, which in turn seems…

    5 votes

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    10 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  13. AIPaintStyleSuite not found

    Trying to update a plugin to use the Illustrator 2020 SDK on Mac. Previously using the 2017 SDK. The SPBasicSuite AcquireSuite function fails to find the AIPaintStyleSuite when building with the 2020 SDK.

    4 votes

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    3 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  14. Action doesn't record script loading

    When recording a new action, it doesn't record the loading of a script from Script -> Other Scripts

    4 votes

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    2 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  15. GetPresetSettings function doesn't work correctly in CC 2017 and later

    In Illustrator CC 2017 (22.x) and CC 2018 (23.x) the AIDocumentList::GetPresetSettings function is broken. It still returns an error if the preset doesn't exist, but if the preset does exist, it returns 0, but doesn't fill in the AINewDocumentPreset structure.

    4 votes

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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  16. scripts Missing from Action Panel on relaunch

    Illustrator CC 2017.1.0 (64bit) Windows

    1) make a new action
    2) Insert menu item > enter the name of a custom script
    4) Check that the action successfully runs the script. It should work.
    3) Save actions, save the file
    4) Restart Illustrator.
    5) Try to run the action again; fail. Note that it's now empty, with no link to the script.

    I've reproduced this bug on my colleague's computers too (we have the same scripts).

    4 votes

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    2 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  17. ExtendscriptToolkit is 32bit-only, OSX Catalina is 64bit-only

    I use a script I wrote for an important business function. For the last couple OSX upgrades, it has been warning me that ExtendscriptToolkit is not compatible with future versions of the OS. Specifically, OSX Catalina, which has been seeded to developers, will only support 64bit applications, and ExtendscriptToolkit is a 32bit application. Is that going to be addressed before the OS is released?

    3 votes

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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  18. IllustratorSaveOptions in C# .NET is not working anymore as expected

    For more than a decade the following Illustrator script has been applied via C# .NET in combination with all existing Illustrator versions (sourcecode):

    typelib.IllustratorSaveOptions saveOptions = new typelib.IllustratorSaveOptions();
    saveOptions.Compatibility = typelib.AiCompatibility.aiIllustrator8;
    saveOptions.FlattenOutput = typelib.AiOutputFlattening.aiPreserveAppearance;
    DestDoc.SaveAs(sPath, saveOptions);

    All over the internet we see a lot of people using the same code above (applying the exact same idea) also in other programming languages.

    Following test has been done with Illustrator versions CS, CS2, CS3, CS5, CS6, etc. on the latest Windows 10 operating system and VS2012: draw 2 intersecting rectangles: above yellow, the other red. A transparency Difference has been set on…

    3 votes

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    1 comment  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  19. Illustrator 2021 breaks Export command with AppleScript

    Export command for AppleScript has suddenly stopped working as of Illustrator 2021. This error breaks almost all my professional workflows.

    macOS 11.1, Illustrator 25.1

    When I run AppleScript workflows that worked fine in Illustrator 2020, 2019, 2018, etc. they now fail at the 'export' command with 'Adobe Illustrator got an error: document doesn't understand the "export" message.'

    Screenshot of simplest possible script failing attached.

    2 votes

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    1 comment  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  20. SVG Export for ExportOptionsSVG does "Save As" and not an "Export As"

    There is no true option for the File -> Export -> Export As for an SVG, doing app.activeDocument.exportFile( fileSpec, 'SVG', exportOptions ) is actually running the equivalent of File -> Save As SVG... Which produces an AI compatible type SVG but not a fully compatible SVG with other programs.

    It'd be nice to have a true "ExportOptionsCompatibleSVG"

    2 votes

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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
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