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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7710 results found

  1. ガイドラインの不具合

    24.2にバージョンアップしてから、作成したガイドラインを選択ツールで動かす時に、リアルタイムで表示されなくなった。
    非常に困るので早急にバグフィックスを希望します。

    1 vote

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  2. v24.2 swatches / pattern issues - either one or the other - different from fill drop down

    in the latest version v24.2 (june2020) my swatches dissapeared and if i go to defaults RGB and click on the first (white) and last and then the last pattern in the block then click ADD TO SWATCHES and nothing happens or it only adds the last pattern.

    i added one by one and it worked UNTIL i added a pattern and it erased all colour swatches and only left the patterns. this IS happening with the new update.

    and in the upper left hand (menu bar) if on the fill drop down, it does link to shows the swatches and…

    1 vote

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  3. Illustrator 24.2 EPS title information changed to "Adobe Illustrator Artwork"

    Previously when saving eps files, the "Title" information embedded within the file would be the filename. It appears that with version 24.2 the eps title information defaults to "Adobe Illustrator Artwork". Can this be corrected back to the filename? Our RIP uses this title information and now all our files are being processed with the same name.

    1 vote

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  4. Linked images don't show when opening a file

    Since the June update, some linked images don't appear when first time opening an existing file. After selecting them with the white arrow and moving them, they suddenly appear.

    1 vote

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  5. Selection tool issue

    The selection tool is not showing its feature to select and resize the object or rotate the object. It's just simply moving the selected object and not increasing or decreasing the size.
    Kindly help.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  6. When Using (File - Place) illustrator applies an unwanted clipping mask which is not present if opened normally.

    I import lots of vectors and other files from various places on my computer and everytime I use the (File - Place) feature the vector I import has this unwanted clipping mask.

    I find myself clicking ungroup - release clipping mask - ungroup - release clipping mask until the image is completely destroyed and I'm left with a bundle of gradient boxes and an outline of the original shape.

    1 vote

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  7. Document Setup - Artboard size not showing cursor

    Pre update the artboard size fields (W: and H: fields) after clicking Document Setup button in top toolbar would show cursor position. After updating to 24.2 the cursor is no longer visible. The field will highlight but we are not able to see the cursor position.

    Please allow for cursor to be visible inside these fields.

    1 vote

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  8. Links palette reporting PNG links as CMYK

    BUG?! Links palette reporting PNG links as CMYK

    OS 10.14.6 / CC 5.1.0.407

    PNG's are RGB, the format doesn't support CMYK.

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  9. Freeze and Crash on every save and Opening issues

    Launches in a window too small to open and freezes and crash when trying to export or save

    1 vote

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    1 comment  ·  Launch  ·  Admin →
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  10. Can't Install or Launch ANY version of AI 2020 after the 24.2 update

    On Tuesday (6/16), I updated Illustrator 2020 to version 24.2. I launched it and created a document just fine. Then, Wednesday morning when attempting to launch, I received two different error messages, see below. I have uninstalled and re-installed every version of 2020 now and see the same error messages when I try to open it. I need to have 2020 AND 2019 both on my computer due to a plug-in for a die-cutting plotter (Graphtec plotter; software is Cutting Master 4) that doesn't have an update for AI 2020 available yet. Please help. I am the only designer at…

    1 vote

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    3 comments  ·  Launch  ·  Admin →
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  11. Reveal in Bridge not working

    At first, I was trying to 'Reveal in Bridge'. Bridge would open but wouldn't navigate to my link.

    So I updated to the latest version of Illustrator CC (I was one version behind) and now the 'Reveal in Bridge' option is greyed out.

    How about a nice 'Reveal in Finder/Explorer' option that we'd all prefer?

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  12. Zooming Delay

    After updating I'm getting a delay when I zoom in or out, it doesn't react until I perform another action like panning.

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  13. Animated zoom malfunction

    Hi guys,

    I am using a Windows 10 rig, fully patched inkl. all drivers and the latest Adobe product versions. Here's the spec of my rig:

    • Core i7 4700K
    • 32 GB RAM
    • Geforce GTX 770 2 GB GDDR
    • SSD Disk

    My issue is a malfunction of animated zoom. Normally I am using STRG + SPACEBAR and my mouse to zoom in and out. In small Ai projects with a small amount of layers it works fine.

    But, if I illustrate a car, with hundreds of layers at a special moment the animated zoom doesn't work anymore. If I use STRG…

    1 vote

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  14. Redo simply freeze my display. I've Illustrator 24.2 in Win10 Home. I put my laptop on sleep. And then I put it on. Working again.

    I performed multiple redo operations. and the screen just froze. I click buttons, tap mouse but nothing. Then I put my laptop on sleep. When I awaken the laptop it was in some other window, like the input were processed but only my display it was not working. Please resolve soon.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  15. TAB not working properly

    When I click TAB it hides or shows or the menus, but if I try to clck TAB immediately again, the function doesn't work. THis wasn't the case in the previous versions.

    TEST done on WIndows - Illustrator 24.2

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  16. Different line thickness in two different panels

    The line thickness in the line panel is displayed accurately, however in the overall properties panel it is rounded up to a round number. As seen in the attachment, on the left is the line panel, displaying a thickness of 2,5 points of the selected element, whereas on the right the thickness of the exact same element is shown as 3 points thick.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  17. Tiny UI

    UI is super tiny and remains that way even if I choose "large scaling" in the UI preferences. I even updated the program and it's still an issue. operating on windows 10 and Adobe 2020.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  18. Tools not loading

    OS: Windows 10, AI version 24.1.1.3

    Tool bar is missing since updating to 24.1.1.3. Can't seem to find a way to bring it back. Resetting preferences doesn't work too.

    1 vote

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  19. Cannot view New Files

    • Using MacOSX 10.15.5 (19F101), Newest version of Illustrator CC
    • Open existing file file, create new file
    • EXPECTED: A new file gets created and I can see the artboard and work within the file
    • ACTUAL: A new tab opens with "Untitled" but cannot toggle to the new tab, and when attempting to break the new document out of tabs and input any objects (text, shapes, lines, or paste) into the "New" document, it creates/pastes into the first document opened, not the New one I created. Cannot manipulate any "New" document in any capacity with Illustrator, Photoshop, or Indesign (only ones I've…
    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  20. eyedropper not working

    can't pick up colour

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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