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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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7417 results found

  1. Stroke behind text.

    In the appearances panel, stroke is never allowed to go behind the type with click and drag.

    I have to "trick" it by adding a stroke behind a shape, then making a style and then applying that on the type.

    Would love for this bug to be smoothed out.

    1 vote

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  2. Illustrator 2020にて配置読み込みオプションのトリミングが機能しない

    配置読み込みオプションでPDFおよびIllustratorデータのトリミングの設定が全てが裁ち落とし数値の状態で機能しなくなった。

    1 vote

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    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  3. Shortcut conflict

    Illustrator 24.0 under macOS Catalina 10.15.1 (19B88)

    The 'New from Template…' command in the File Menu has the shortcut ⇧⌘N, which is all well and fine, except it conflicts with the Type▸Insert WhiteSpace Character▸En Space, which has the exactly same shortcut, ⇧⌘N.

    Assigning two commands to the same shortcut is rather bad form, with unreliable results.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  4. textFonts not refreshed after add/remove fonts. textFonts.getByName(fontName) doesn't throw error if font is not installed on user system.

    textFonts not refreshed after add/remove fonts. textFonts.getByName(fontName) doesn't throw error if font is not installed on user system.

    Code:
    for (var i = 0; i < usedFonts.length; i++) {
    try {
    var textFont= app.textFonts.getByName(usedFonts[i]);
    } catch (error) {
    missingFonts.push(usedFonts[i]);
    }
    }

    1 vote

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  5. Nothing happens when I double click my width tool

    When I double click my width tool to try and access my wrinkle tool nothing happens, I am currently trying to design a logo for a company in town, and would very much like the effect the wrinkle tool gives.

    1 vote

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    1 comment  ·  Strokes  ·  Admin →
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  6. Assigned Action colors not showing

    I have assigned colors to new actions that I have created and they do not show in illustrator.

    Windows 10

    1 vote

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  7. Move tool direction is inverted

    Out of nowhere the Move dialog box started acting the opposite way to what it is supposed to do.
    According to Adobe Help

    • To move the object up or down, enter either a negative value (moves up) or positive value (moves down) in the Vertical text box.

    https://helpx.adobe.com/illustrator/using/moving-aligning-distributing-objects.html#move_objects

    But now a positive value in Y moves the object up in my installation as can be seen in the attachment. This is Illustrator 23.1.1 and Mac OS Mojave 10.14.6

    I asked a friend running 23.0.3 and Mac OS Mojave 10.14.6 and it works as expected on his system.

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  8. Illustrator Delay in Saving File.

    When Saving a File, it takes up to 5 minutes to do so, Is there a solution. please let me know.

    1 vote

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  9. text expands inaccurately

    Mac OS 10.13.6 AI 23.1.1
    See att screenshot. I converted this type to outlines, then Expanded Appearance, then Expanded stroke and fill. Results are superimposed over the original red/orange type. You can that the converted outline does not match the type; in general the top is pushed rightward and the bottom leftward. I tried skewing the outline to correct it but while that may nudge some curves and vertices back to where they belong, it pushes others out. The only solution I know is to tweak and/or redraw the path, which is an extremely time-consuming task. It appears that this…

    1 vote

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  10. Opening Old AI5.5 files in CS2019

    I now find since moving to Catalina that my old version of Adobe Illustrator 5.5 has stopped working, this would be fine, but I cannot open old files from 2009 in Adobe Illustrator 23.1.1 - and as luck would have it, I get a call to reignite an old brand this AM! can anyone help please?

    1 vote

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  11. Unstable operation Illustrator 23.1.1 Mojave

    Unstable operation Illustrator 23.1.1 on Mojave. Reacting with delay or not reacting. Problems with menu and tools operating. New frame text always with lorem ipsum.
    GPU is disabled, Wacom tablet is uninstalling. I havn't more ideas.

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  12. Applied gradient disappears

    I use the same gradient for several objects in a illustration. When closing and opening the document, one of the objects the gradient disappears and is filled black. The preview looks fine.

    I already found the problem. It happens with compound paths with a single anker point is inclosed.

    AI 23.1.1
    MacOs 10.13.6

    1 vote

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  13. Doesn't open

    I cant open the app in my cellphone. I tap it and it seems like it is opening BUT after one second it closes again. I don't know what to do anymore. I closed the app and opened it again and happened the same, i also restarted my phone (like tree times) and there were no changes at all!!

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  14. Freezing when saving as SVG

    Recently (last 2-3 days) I am almost unable to save AI files as SVG. Illustrator either crashes completely, or freezes for several minutes. This has never been an issue for me. I'm on a Dell with Intel i7-7700 and Windows 10. I have no issues using Photoshop, FrameMaker, or InDesign.

    I have also been getting an issue with opening AI files and getting an error saying "Can't open file because window is too small", and it randomly shrinks Illustrator to where you just see the file/edit tool bar. I always maximize the window when working. It does this when I…

    1 vote

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  15. Menus stuck on one item

    After I relink something, the other tabs in that section get stuck on 'Links'. If I select 'Layers' it shows 'Links', if I select 'Libraries' it shows 'Links' and so on...

    Dragging the tab out and back in again doesn't fix it. I can't have all these items out in their own tabs as I don't have the room with all the other items I need on a day-to-day basis.

    This is very irritating as I have to shut down Illustrator every time this happens... which is all the time.

    I've attached screenshots so you can see the same menu…

    1 vote

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  16. PDF Security

    If I password protect a pdf and then re-open it and make changes to it. I am unable to just hit save. I have to save as again and put in a password again otherwise the pdf is no longer password protected.

    1 vote

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  17. Saving my SVG in an invalid format. I keep getting the message that the SVG files I am creating are not valid when I try opening them.

    Saving my SVG in an invalid format. I keep getting the message that the SVG files I am creating are not valid when I try opening them.

    1 vote

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  18. Wrong encoding of separation names when exporting to PDF/X-4 (should be UTF-8)

    When exporting to PDF/X-4 from Illustrator, the separation names are not encoded in UTF-8 (which is requested by the PDF/X-4 standard) but using the OS encoding (MacRoman on Mac - ISO-8859-1 on Windows).

    This makes the PDF/X-4 preflight to fail.

    1 vote

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    0 comments  ·  Print  ·  Admin →
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  19. Dialogue Boxes Pop-up on Wrong Display

    Despite all efforts, dialogue boxes will not pop-up on primary display, only the MacBook Pro display.

    Running Illustrator 23.1.1 on a MacBook Pro with OS 10.14.5 (Mojave), with Apple Thunderbolt Display as primary monitor. Mac system preferences "Arrangement" set to show Thunderbolt as primary. "Displays Have Separate Spaces" unchecked in Mission Control.

    1 vote

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  20. Placing SVG object locks AI for >5 seconds

    Hello,

    On some AI installations, Placing an SVG file locks up AI for a 'long' time. Clicking makes the screen go black. After a relatively long wait, even for a trivial SVG file, the SVG object can be placed on the canvas. Placing a png does not show that slow down. On most machines this is not experienced

    What could be the cause of this?

    Tx

    Peter

    1 vote

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