Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7705 results found
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Some shortcuts not working in 22.1
For example Transform each Ctrl+Shift+Alt+D not working at all.
CC2017 seems to be still better option than CC2018, many bugs.1 vote -
AIGPU sniffer
AIGPU sniffer triggers when launching indesign or illustrator after installing mojave -- dual screen issues also with ima pro og 27" apple screen
1 voteIllustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 to resolve the issue. -
Creative Cloud Libraries can't add multiple swatches
I used to be able to click one swatch in my CC libraries and shift click another and right click and add all colors to my document swatches. This option has dissappered and now I have to right click each color and add to my document swatches one at a time.
1 voteResolved (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
AI 23.0 (latest update) resolved the issue, therefore closing the thread.
Thanks,
Raghuveer Singh -
program not responding
So I deleted my old version of Illustrator since Adobe kept sending warnings saying I was using a cracked version. So I went ahead and purchased the 1 year and now that the new Illustrator is installed, it just keeps freezing and saying program not responding. I liked the old version better plus it was already paid off
1 vote -
Essentials Classic Workspace is missing
I have students who do not have access to the Essentials Classic Workspace. If this was removed this is a BAD idea, particularly for education environments. Educators like myself spend a great deal of time producing project-specific videos using a particular interface configuration and if my students cannot access it the videos and my valuable time have been wasted.s
1 voteJim, Essentials Classic workspace is still there and won’t be removed, as far as I know. That is definitely a local corruption, and a clean reinstallation or Preferences reset is advised.
If you are still missing it, please comment back.
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QTWebEngine Page on MAC
Hi,
I have a plugin created for Adobe Illustrator CC 2017/2018.
In the plugin I have a panel which acts as a container for a QTWebEngine page.
The page consist of several text boxes where I can enter text.
I can perform basic operations like cut/copy/paste/selection on windows but I am unable to perform these actions on Mac (Os El Capitan).
What I observed is that on windows clipboard will allow saving text on pressing Ctrl+C/X/V but on MAC whenever I press Command+C/X/V on Illustrator, it is trying to invoke Edit menu for Cut Copy Paste and the control goes…1 vote -
Everyline Composer Text Stroke Issue
As described here: https://forums.adobe.com/thread/2542828
1 vote -
Crashes every time I open anything. Or save a new file. Completely unusable.
Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.
System specs:
OS: High Sierra 10.13.6
Model Name: MacBook Pro
Model Identifier: MacBookPro13,3
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP133.0247.B00
SMC Version (system): 2.38f7Illustrator Version: 22.1
Steps to reproduce:
1) Open any file.
2) Try to save…1 vote -
It does not change even if you enter a value on the Transform panel
After entering X position, move to Y position with tab key and enter and enter value and value will not change even if enter key or tab key is pressed.
Sometimes, this bug appears in Y position or Height.
macOS High Sierra, Illustrator CC 2017, 2018 and macOS Mojave, Illustrator CC 2018
1 vote -
white outline appears
A white outline appears around objects sometimes that is not supposed to be there.
Restarting illustrator, my computer and uninstalling/reinstalling illustrator has not fixed it.1 vote -
Panels load on different screens
Hello!
My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.
The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro. (However, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do,. I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Ciintiq I very often swap my workspace from my Cintiq back to my monitor. Here…
1 vote -
Objects moving and resizing themselves
My team is having issues with selected objects moving and resizing themselves when we're not actually moving them (hand not on mouse). We just had a sizing error because of this. Please advise.
1 vote -
colour themes/swatches/window never work
colour themes/swatches/window never work. Every time I try to do anything within the colour theme window I'm either asked to sign in when already signed in, or I try to create a theme and it 'saves' but doesn't actually do so, and afterward the theme window goes blank and I have to restart illustrator.
And now instead of doing work I'm here writing this and researching alternatives to adobe products. The sign in thing is driving me nuts.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Not Responding every time PDF saved
Every time I save my work as a PDF file my Illustrator freezes for up to 10 minutes at a time. This makes productivity EXTREMELY slow and frustrating!
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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1 vote
Illustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 to resolve the issue. -
macOS Mojave zoom in and out choppy
MacBook Pro 2017 just upgraded to macOS Mojave and the zoom is slow to respond and the artboard moves all over the place. any short term fixes would be appreciated.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Libraries drop down doesn't allow me to select other libraries
I can't click on other libraries from the one that's already showing. I click the drop down menu and I try to click another library, but nothing happens and I stay on the already selected library.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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High Sierra 10.13.6, AI 22.1 Scrolling bar and File bar not showing. Also all files will close without warning
Picture of missing scroll and file bar below. Makes it almost impossible to work on projects.
All files will close without warning, while I am working on them.
1 vote -
Character Style Options won't save font size as (for example) "4.8", reverts to "4" on file reload
Character Style Options won't save font size as (for example) "4.8", reverts to "4" on file reload
1 vote -
Saving as PDF includes Illustrator layers when "Create Acrobat Layers from Top-Level Layers" is turned off
I often iterate ideas on multiple layers, then use the "Save as PDF" option to export a clean version with inactive/hidden layers omitted using "Create Acrobat Layers from Top-Level Layers" de-activated.
However, I have noticed recently that when I re-open PDF files saved in this manner, the hidden Illustrator layers are still present, when the hidden data should have been omitted from the PDF.
Please correct this, as it's causing Illustrator to generate PDF files that are larger than they need to be, with the inclusion of hidden layers, which may also include reference images and templates not needed in…
1 vote
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