Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8139 results found
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Some of AI file paths disappear when exporting to PNG or JPG
A simple AI file containing the logo and text (all outlined) is saved fine as AI or PDF, but if I try to export it to PNG or JPG, some of the paths contained within the image disappear and are not rendered in the resulting raster file. I am attaching the master AI file, and the rendered PNG file (created by going to File > Export As > PNG). As you will see, the rendered PNG file is missing the ALFRA name within the square white shape. FYI, I sent the file over to a friend of mine and he…
1 voteThank you Egor for helping out Anna
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Why did you add a stroke to the Layer Thumbnail of empty layers?
In previous versions of Illustrator, if you deleted all the content of a layer or sublayer, you could immediately see that it was empty because its thumbnail in the Layers palette lost its stroke. Now all layer thumbnails have a border regardless. This was a very useful feature, and I can't imagine why it would deliberately be removed. Can you please add it back?
1 vote -
Double Tool Bars
My current build of Adobe Illustrator is displaying two toolbars, side by side, one minimized and one expanded. I'm assuming this is a bug. I reset the essentials tool bar and re-installed illustrator but the problem persists. See the left side of the attached screenshot
1 voteThere are multiple ways to resolve this
1. Reset workspace Essentials
2. Dragout the extra toolbar from dock and then close it
3. Reset preference (not recommended unless necessary)
4. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . -
Prefix in graphs
Using a prefix for the axis in a graph works fine, but only with positive numbers. Negative numbers soon get into trouble however. $-50 is not helpful at all.
1 vote -
When Starting a new work or opening a pre-made work, a bug appears
I can access all the tools and tabs, but I can't see them and it crashes, I already checked my requirements and their all good, so anybody have an idea of whats happening?
1 voteOuch! this looks ugly. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Different size of postcard preset in the home about Japanese version
Illustrator that is Japanese version has different size of postcard preset in the home.
In the home screen, postcard preset written in "100 X 148mm" but that preset becomes other sizes (197.56 X 101.6 mm）.
I want to fix it.
1 vote -
Shear in Transform Panel doesn't add numbers
In the Transform Panel I use the mouse wheel to adjust the Shear of an object but it does not show the degrees that it is moving. The object does adjust but the panel only reports 0°. As I scroll with the mouse wheel I can see the number flickering. When I click on the selection arrow I can select a number but that only adds to the number of degrees instead of telling me how many degrees I have adjusted it. I have attached a short video where I am adjusting the shear using the mouse wheel
1 vote -
Saving switches a layer back on
When saving in Illustrator 2019 a layer that was switched off becomes visible again. Only a minor problem I guess, but is part of a growing list of things that don't work in the latest version.
1 vote -
Negative Offset not functioning using Pica
When units are set to Pica
Create a shape, choose Object Menu > Path > Offset Path. Input a negative number and move to Miter Limit. Number changes to a positive.
Select the input field again and use arrow keys to create a negative number. Number changes to a positive.
Use a negative number from with circumstance and click okay. Object obtains an offset path equal to the positive number (not negative).
This behavior is preventing me from doing my work!
1 vote -
No Response when saving/printing files
Every time I attempt to save a file in Illustrator or Photoshop the system (Windows 10) hangs and shows 'no response'. It clears itself after a couple of minutes and then works normally. It will hang like this while I am printing as well. Our Level 1 tech has not been able to find the problem and it is becoming frustrating when attempting to work on a project. I have uninstalled and re-installed the programs twice as well as reinstalling the operating system to no effect. I have also tried rolling back to an earlier version which also has no…
1 vote -
Missing image link when pasting
When I select artwork in one open document, select copy and then paste into another document, Illustrator cannot find the image links.
However, when I drag the artwork from one document to another there is no problem.
Congratulations to Adobe in breaking records for the most buggy version of Illustrator so far!1 vote -
BUG- Illustrator crashing at least once a day- usually when saving a normalized pdf
Use illustrator to apply art to Artios files- save file as normalized pdf, and it crashes almost every time it is saving. Have to restart. Recent files are not up to date, at least 5 day lag. Illustrator also very slow to open files.
1 vote -
Random slow-downs opening or saving files
In AI 23.0.4 when opening a sequence of files there are random slow-downs and spinning beachballs for no obvious reasons, at random. Have un-installed and getting same issue with 23.0.3 and 23.0.2. Nothing about my system has changed since this has started and it's driving me mad.
Model Name: iMac
Model Identifier: iMac18,3
Processor Name: Intel Core i7
Processor Speed: 4.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 64 GB
Boot ROM Version: 172.0.0.0.0
SMC Version (system): 2.41f1OS 10.13.6
1 vote -
Illustrator bug images and files and QT movies
I posed this before and it seems to have vanished so i am re-sending.
These images and jpegs and qt movies and files correspond to several bug reports over the lst month.
Please refer to tehse files when addressing my bug reports.
I have repeatedly reported tehse bugs, most of which have been occurring with multiple vesions of illustrator, some ating back decades, through multiple versions and mutiple mac models, through multiple operating systems.
Doug Millhoff
D.Millhoff@sbcglobal.Net
213-251-85511 vote -
Pathfinder and redraw bugs
These screenshots and QT movies and AI files correspond to bug reports I made earlier this month.
1 vote -
1 vote
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Relink error
Illustrator 2019 gives an error, more often than not, when re-linking a graphic.
It has always been a buggy application, but this version is ridiculous – it is so unusable that I am looking around for alternatives1 vote -
Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the docume
Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the document
Here is the code
for(var i=0;i<500;i++){
var doc = app.documents.add();
doc.saveAs(File('~/Desktop/Test'+(i+1)))
doc.close();
}
Run, this code and you will never able to create 500 documents. I use automation a lot and in one go I have to loop over 1000 documents that have graphics inside it. BUt here in sample cript I am not doing nothing just crating 500 documents without any graphics, still Illustrator frezees.I have attached the screenshots for memory…
1 vote -
Imported eps fonts are wrong
Imported eps fonts are wrong in Illustrator CC 2019 (and also at all other previous versions)
OS - Windows 7 64bit
- I export a figure from Matlab with predefined font name (Arial) but Illustrator consistently opens it as Helvetika.
When the image is opened in Acrobat the font is actually Arial.
See the attached figure for the bug. The same image opened in actobat / illustrator.1 vote -
Crash in windows 10 64-bit when using trackpad to scroll in layers panel
I've crashed twice today, both times while scrolling the layers panel down using the track pad. Two fingers on the track pad and start scrolling and crash. All changes to open files get lost as there is no recovery files to open. It is a hard crash, no bug report screen pops up, the app just aborts.
1 vote
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