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AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

v 22.1

When trying to open an existing file while Illustrator is closed, the software will lag and then hang on the opening screen. The file appears to be opened in the background, but there's no way to access or see it. The opening screen will give options to open additional files or create a new one (as usual) but when trying to do either, nothing will open and no New File Options menu will appear.

Everything will work normally only if I open Illustrator first and then the file.

This happens will every file I've tried, so this isn't an issue of corruption.

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Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded  · 

Thank you all for reporting this issue and providing us your valuable feedback.

What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

1)Double click any Ai file to launch Illustrator
2)Placing files in Illustrator via Bridge.

For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

1. On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
2. While working on a file and opening a new one the document view sticks to the old file and do not switches to the new file artwork.

Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

With Best Regards,
Ankit Goyal
Illustrator Team

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  • Jeroen commented  ·   ·  Report

    Happens only to me when there is already an AI file open and I try to open an extra one with File Explorer. But it's also not consistent: the problem mostly disappears when I'm already working for a while and once I can open an extra one with File Explorer.

  • Edward Pickart commented  ·   ·  Report

    Happens to me about half the time I open an AI file. It's not consistent, though, and hard to predict.

    ADOBE SUPPORT: Look at the messages on this problem - they go back almost a year to CC18.
    Are you going to address it?

  • Anonymous commented  ·   ·  Report

    I have spent a full day on trying to resolve this - also spent 3 hours (mostly on hold) with Adobe support - and uninstalled/reinstalled CC - to no avail. This is REALLY hindering my ability to do my job efficiently. Please fix immediately!

  • Anonymous commented  ·   ·  Report

    I have this same issue. Are we not paying you guys enough Adobe?

  • Theo commented  ·   ·  Report

    What inept morons are working at Adobe to have such a basic issue at the beginning of an open file??????????
    This is only the beginning of so many issues with the program, taking perfectly fine working elements and changing them is mind boggling. A great opening for someone to start a competing software to put an end to this BS.

  • CB commented  ·   ·  Report

    I might have just found a workaround -- in Preferences, select "Use legacy "File New" interface". Seems to work normally now, after almost a year of grunting about it. It is insulting to have such a basic issue linger for this long, I also thought it was just me being stupid.

  • Anonymous commented  ·   ·  Report

    same here i hate adobe at this point in my life

  • Anonymous commented  ·   ·  Report

    same as well fix it adobe how stupid

  • Tony McEvoy commented  ·   ·  Report

    This behaviour when opening files should have been fixed by now, it's been going on for months.
    Allowed Illustrator to update a few days ago hoping this would have been fixed, but no it still won't open files
    correctly apart from within illustrator already running. Irritating as ****.

  • Riley commented  ·   ·  Report

    Me too. If I close illustrator and open it again — it works. So frustrating to be paying so much for licenses for my office and have staff mucking about trying to open files. We use Adobe to increase productivity.

  • Paweł commented  ·   ·  Report

    Same here. Win 7. AI 32.0.1 (64 bit)

  • CK commented  ·   ·  Report

    same here.

  • Michael Carrillo commented  ·   ·  Report

    What worked for me was hitting the Home icon then the Ai icon. I don't remember which is first but try it. Everything works for me now.

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