Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
737 results found
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Move (Enter) doesn't copy the first time it's selected
When moving using the enter shortcut and hitting copy. It fails the first time and doesn't do anything. but the same input works the second time See attached video.
4 votes -
Add Anchor Points adds sharp points on smooth curves (and converts smooths to sharps)
If I have an circle with 4 smooth points and use Add Anchor Points command to add points to it, all new four point become sharp instead of smooth.
Also, there are reports that Ai also convert original smooth points to sharp also, and this behaviour differs from platform to platform.
Here is the link to the Twitter thread: https://twitter.com/onthehead/status/15169649203859619854 votes -
Can't activate polygon tool from extended tool menu
polygon tool can be activated from toolbar button by clicking and holding until the menu appears (see pic 1), but NOT from the entended toolbar menu (the ... button, see pic 2).
I am running Illustrator CC v 26.0.3 on Win 10 Home 21H1
4 votes -
Illustrator crashes everytime I try to edit a graph
First the graph tool was working perfectly, I made an area graph. But now after making some changes in colors and fonts in the graph, Illustrator is consistently crashing everytime I hit "Type" to edit it. How can I solve this?
4 votesHi All,
Thanks for reporting a crash you faced in Illustrator.
Based on your report, Illustrator is crashing when you are trying to edit a graph.
Can you please help us with a sample AI file and steps you follow to get this crash? It would help if you could share a sample video of the crash as well. This will help us to reproduce it in-house and fix it.
With Best Regards,
Aishwarya G Gadodia
Illustrator Team
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Eyedropper not working.
Eyedropper is not working. I'm trying to copy text attributes and stroke attributes and it copies the white from the artboard.
OS: Monterey 12.1
Illustrator 2022 26.0.3
Using eyedropper to copy stroke (weight and dashed stroke) and text attributes (typeface and color) and doesn't respond
Doesn't copy the actual attributes of the stroke, it copies the white color of the artboard or grey that I don't know where ir came from. When eyedropping text it copies only the color but not the type properties.
I'm an experienced Illustrator user, I've been using it since 1998 and this never happened to…4 votes -
Windows版Illustratorで図形を描画すると、マウスカーソルの移動に沿って大量に生成される
OS : Windows 10
CPU : Core i5-9300H
GPU : Geforce RTX 2060
Illustrator : 26.0.2Windows版Illustratorで図形を描画する際に、マウスカーソルの移動に沿って図形が大量に生成されてしまいます。
PC起動直後にIllustratorのみ起動している状態では発生しないことは確認できていますが、上記のバグが発生するタイミングはまちまちであり、どういった条件で発生するかの特定は難しいです。
4 votesIllustrator 製品版フィードバックへのご協力ありがとうございます。
ご報告いただいた現象ですが、ご使用のマシン環境に依存した問題と思われます。
お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。
よろしくお願いいたします。
Illustrator チーム
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複数レイヤーの要素に対して同時に「パスの自由変形」を行うとレイヤーから要素が消えてしまう / Free Transform in distort mode forces objects from different layers to move into the top one
環境
OS: Windows10
AI version 24.1.1(2020)および26.0.2(2022)再現手順
１．複数のレイヤーにある複数の要素を同時に選択
２．[自由変形ツール]→[パスの自由変形]で、ガイドのコーナーをドラッグし要素を変形する期待する結果
変形前の元レイヤーに変形後も同様の構成で要素が残る（グループ化しない）version 23(2019)以前の挙動実際の結果
上のレイヤーに要素がグループ化され、他のレイヤーから選択した要素が消えてしまう要望
レイヤー構成を変えずにパスの自由変形で複数レイヤーにわたる要素を調整する必要があります。
複数レイヤーの要素が選択されている場合は、グループ化せずに元のレイヤーに要素が残るように修正をお願いいたします。4 votes -
Adobe Illustrator Online Preview Bugs
Hi, I've been facing some problems with the feature that allows to other people preview the file on the web without Adobe. It's an important feature to my company since they can comment and review my work, yet there seems to have lots of problems in the formating. The first 2 images are from the Adobe Illustrator and the other 2 are from the online preview:
4 votes -
Expand and Expand Appearance Greyed out since update
My 'Expand" And "Expand Appearance" has been greyed out ever since the recent updates. Its like this with every file of mine. They are NOT on locked artboards, they are all expandable files and I tried changing color settings and importing different file types, to see if that would fix it but nothing changed, everything is still greyed out.
4 votes -
Pinselbibliothek falsche Sprache
Windows 10 Pro Version 1909
Illustrator 25.1Die Pinsel- und Symbolbibliothek ist in Dänischer Sprache - ich brauche Deutsch.
4 votes -
Simplify tool (24.2.3) still doesn't work as expected
According to the answer from Adobe in this post ( https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/38726365-please-revise-the-new-tool-to-simplify-paths-once ) the new simplify tool is supposed to be updated and work better but it is unfortunately still unusable for us who simplify lines which originates from GIS softwares etc.
I can't understand how the new tool could simplify so strange and unusable.
Also as a bonus, when having more complex files, Illustrator 24 freezes when trying to simplify a line. Illustrator 2019 with old tool doesn't.
See attached image.
4 votes -
Rectangle tool draws slightly rotated rectangle
Update 24.2 - When drawing a rectangle (by selecting the rectangle tool, clicking on the artboard, and entering desired dimensions), the resulting rectangle is slightly rotated, skewed or tilted. It's not noticeable until it's viewed in outline mode.
To confirm this, I create a 1" x 1" square with the rectangle tool. Then drag the ruler origin to the top left anchor point. The transform palette confirms this anchor point is at x=0, y=0 (as expected). Then I select the top right anchor point and see that its coordinates are x=1, y=-.0022. The y-value should be 0.4 votesAs per the comment, the solution might be to check the Constrain Angle value in Preferences > General (Cmd/Ctrl + K) — it should be 0.
If you still have this issue when it’s set to 0, please comment.
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Illustrator 24.2 crashes while using gradient tool
Right before I updated to the most recent Illustrator 24.2 I experienced the issue and then it continued after the update. I reset my preferences but it did not resolve the issue.
OS: Catalina 10.15
MacBook Pro (15-inch, 2017)
Desktop Illustrator 24.2Thanks!
4 votes -
Selection Tool
When using the selection tool, I can't change the size of an object anymore.
4 votes -
Image trace error
Whenever I use Image Trace option. I get the following message - "this operation cannot be complete because of an unknown error" [CANT]. I am using windows 7, Intel i3 processor and AI 32 bit. Can you please help. I went through the File explorer exercise in other comments but nothing is 'denied' in properties.
4 votes -
Point Transformation after Undo
In Illustrator version 2.1 (macOS Catalina 10.15.3) as well as whatever the most previous version of Illustrator was I have been experience an issue where after undoing a point movement of a shape with the direct selection point, further transformations to the point can nor be made. If I attempt to move the point (or any points on the shape in question) they snap back to their previous positions. The only solution I have found is to cut the object and baste it again, where after further point transformations will work. This is a tedious work around in work with…
4 votes -
Can't select multiple anchor points with direct selection tool
The Direct Selection Tool does not select anchor points. When the DS tool hovers over object, the outline appears, but no anchor points appear. Neither can be selected and activated. When DS tool hovers over an anchor point, I can move that one point only. DS tool behaves exactly same as Anchor Point Tool. I cannot select several anchor points at once, and move / align / delete / distribute / join them. Win 10.1903 AI 24.0
4 votesAs per the comment, this can happen due to the accidentally hiding the edges with Cmd/Ctrl + H hotkey (View > Show/Hide Edges).
Please check if this helps and comment back if it does not.
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My brush does not display stroke
Im drawing in illustrator and when I got to the brush tool and draw it sometimes shows a dot or it doesn't show anything at all. When I release after drawing it shows the stroke but the finished product. You can see how annoying this is when sketching an idea. It just draws but doesn't show the brush outline before you release to make the line.
4 votes -
Graph tool doesn't work at all
I can't get the chart tool to work at all in this latest version. It's not grayed out in the toolbar, and yet clicking on ANY chart format does nothing.
In the Object > Graph menu, the only available option is Type, and even that just creates a loaded cursor that does nothing. What's going on?
Using Mac OS 10.14.5 and Illustrator 23.0.4
4 votes -
Resize brush with shortcut keys for Twirl, Pucker, Bloat etc tools
When using the set of twirl, pucker, bloat tools etc It would be great if you could change the brush size using the '[' and ']' keys like you can when using the blob brush tool. It's very slow and cumbersome to change the size of the brush in the dialogue box .
4 votes
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