1143 results found

1. Black objects in clipping mask are not exported to SVG

   Hi,

   I created two same artboards with rectangle and text in clipping mask (the mask is important). The only difference is fill of objects – one is black and second red. Then I exported both artboards to SVG using Export for Screens feature (setup attached, but any other setup produces same result). Red version is exported correctly but the black one creates empty SVG file.

   I checked SVG code of both files. If the object has any color except of black, code will include fill parameter for each object. But if object is black, code will skip the fill parameter and object takes fill from clipping mask which is none.

   I use actual version of Illustrator 27.7 on Windows 10

   Hi,

   I created two same artboards with rectangle and text in clipping mask (the mask is important). The only difference is fill of objects – one is black and second red. Then I exported both artboards to SVG using Export for Screens feature (setup attached, but any other setup produces same result). Red version is exported correctly but the black one creates empty SVG file.

   I checked SVG code of both files. If the object has any color except of black, code will include fill parameter for each object. But if object is black, code will skip the fill parameter… more

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2. Can't Export to DWG

   You used to be able to export your file as a DWG, but in the 2023 update you no longer can. Why? If you opena DWG you can still save it, but if you open a fresh document you can't export to DWG like normal. CAD and illustrator crossover is extremely common and important to have and this needs fixed ASAP.

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3. PDF error "This file is damaged" in the new Illustrator 2023 (27.0)

   In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

   The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed (it seemed many clipping masks were hiding the shapes, but eventually they were all in there).

   Is there a reason this same PDF is no longer able to open in the new Illustrator?

   In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

   The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed… more

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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please email the file or send the link via sharewithai@adobe.com, or share it here in the comments if you are allowed and want to share the file publicly.

   The team will investigate it. No investigation can start without the actual file.

4. It's 2022. Can we get some glaring, long standing bugs fixed please?

   There are long standing user requests for all of these:

   • 'Export for Screens' still adds extra pixels on exports unless the artboards are placed to exact pixels

   • Artboards can't be moved to snap to exact pixels, meaning if you move artboards you probably have to manually remove any decimal places in the artboard position, or else Illustrator will add extra pixels on export...

   • Smart Guides show up when creating or moving artboards, but don't actually work because creating or moving Artboards doesn't snap

   • Artboard names will randomly revert back to old names

   • In the Export for Screens dialog box, Artboard names sometimes show older versions of the artboard name.

   • Smart Guides are still a mess. Items snap to the wrong objects, there's no clear definition of what's being snapped to.

   • We STILL don't have 'Reveal in Explorer/Finder' in the links panel, despite this being under review since 2017 and an obvious feature for Illustrator

   • The 'Export for Screens' panel doesn't allow you to change compression settings or create custom presets

   There are long standing user requests for all of these:

   • 'Export for Screens' still adds extra pixels on exports unless the artboards are placed to exact pixels

   • Artboards can't be moved to snap to exact pixels, meaning if you move artboards you probably have to manually remove any decimal places in the artboard position, or else Illustrator will add extra pixels on export...

   • Smart Guides show up when creating or moving artboards, but don't actually work because creating or moving Artboards doesn't snap

   • Artboard names will randomly revert back to old names

   • In the Export for Screens dialog box, Artboard… more

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5. metadata is stripped when saved as PNG

   When exporting a PNG the metadata is not preserved. We use the metadata to find a graphic for future requests. I have Adobe Illustrator 2022. My operating system is Windows 10.

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6. PDFの書き出しでアピアランスが正しく表示されない

   書き出し>スクリーン用に書き出しでPDFを選択すると、アピアランスで設定した色が正しい表示で書き出しされません。

   3 votes

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   Need More Info  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   
   

   ご報告いただきました内容のにつきまして、検証のため、以下の追加情報をお願いいたします。

   
   

   1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
   2. 問題が発生したときに実行していた手順
   3. 想定していた結果
   4. 実際の結果
   5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

   
   

   お手数をおかけいたしますが、ご協力のほどよろしくお願いいたします。

   
   

   Illustrator チーム

   
   

7. Document won't save

   Hi there.
   I have been working in a new file I created, and I am unable to save the file. I have tried exporting, and quitting such that illustrator asks if I want to save. Nothing happens. I am stuck here, as I will otherwise loose the work I have done. Any suggestions???

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The problem got solved by resaving the original document and no longer can be reproduced.

   If you have a similar issue, try to search for a similar bug report which matches yours exactly or log another one, providing as many details as possible to help the team to investigate it.

8. Export for screens importing to After Effects as the same image

   When exporting for screens the artboards save out as separate files and in Photoshop and everywhere else appear as they should, however even importing to After Effects they all appear as the same file. If I re-save them in Photoshop it fixes the problem but is a hassle for something I need to do on a regular basis. This has been the case for several years and different versions of Illustrator on different computers.

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9. File Ruined After Updating

   I was working with a slightly outdated version of Illustrator and the program kept acting up and crashed twice, so I saved my files and updated. Right before I did, a file I was working on did this. After the update, the error seems to be permanent.

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10. Issue rendering some gradients

    If you change the the extension to .pdf, the gradient is no longer rendered. Rendering the .ai in other pdf interpreters also do not render the gradient.

    More information: https://bugs.ghostscript.com/show_bug.cgi?id=704780#c2

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11. Objects copied to clipboard are not preserving SVG Format as expected

    Objects copied to clipboard do not have the same SVG formatting as previous versions of Illustrator when pasted as text to other programs.

    Illustrator has a feature that lets you copy objects to your clipboard and paste them to other programs as SVG code. This is found under Preferences > Clipboard Handling > Include SVG Code.

    2021 (25.4.1) isn't handling the SVG code as 2020 (24.3) and previous versions did. Instead of neatly formatted SVG code, you get an unformatted mess that is... just a mess. I don't know if this is even XML.

    Is there some obscure setting that changed defaults from 2021 to 2020? Using the Save As dialogue produces the correct results, but I need to be able to copy and paste if at all possible.

    I've attached some files to help demonstrate what my issue is and show the results I'm getting. There are just random objects and groups tossed in there to give it some formatting.

    I'm on Windows 10 running AI 25.4.1. It works just fine in 24.3

    Objects copied to clipboard do not have the same SVG formatting as previous versions of Illustrator when pasted as text to other programs.

    Illustrator has a feature that lets you copy objects to your clipboard and paste them to other programs as SVG code. This is found under Preferences > Clipboard Handling > Include SVG Code.

    2021 (25.4.1) isn't handling the SVG code as 2020 (24.3) and previous versions did. Instead of neatly formatted SVG code, you get an unformatted mess that is... just a mess. I don't know if this is even XML.

    Is there some obscure setting that… more

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12. Export as JPG changes file name

    New issue in recent update: 25.4.1

    When exporting a file as an image (JPG, PNG etc.), and while in the first dialogue window, if you select JPG (or other file type) BEFORE selecting your path/folder, the file name picks up/swaps to the folder name.

    BUT, if you choose your file path/folder first, and then file type (JPG, PNG, etc.) it works fine.

    Huge time suck.

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13. Unable to Export as PDF using Export for screens

    Unable to export as PDF using Export for screens.

    I am trying to export for screens both JPG and PDF.
    JPG is working as always but the problem is the PDF. \
    I cannot even save one single vector rectangle.

    FYI, I am using MacBook Air M1.
    It worked before.

    What is wrong? cannot work now.
    Help please.

    Thanks

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14. Symbols in SVG-export flip vertically

    Windows 10, 25.3.1, 64 bit,
    File/Save as/SVG
    I have Symbols, yes, it's a symbol-library for the web, saving them as svg (which is best for editing them further) flips the y-axis.
    This problem was described first in 2014:
    https://stephaniewalter.design/blog/illustrator-messy-export-svg-symbols-moment/

    https://graphicdesign.stackexchange.com/questions/76574/adobe-illustrator-svg-upside-down-transform-matrix

    https://stackoverflow.com/questions/37679919/svg-use-tag-displays-an-svg-icon-upside-down

    Still, no change to this!

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15. 不明なエラーと表示され保存ができない

    Windows 10 Home 64bit
    Illustrator2021 25.3.1(64bit)

    不明なエラーと表示され、保存が一切できない状況が発生します。
    こちらの環境で再現可能な手順を2パターン示します。

    【パターン1】
    1.AdobeFontsからアクティベートしたフォントを使用したaiファイルを用意する。
    2.PC本体の起動直後など、ネットワークに接続した直後に1のファイルを開く。CCアカウントの連携がうまくいっていないのか画像1枚目の「環境にないフォント」というダイアログが表示されるので、この画面からフォントをアクティベートし、ダイアログを閉じる。(フォントは問題なく使用可能になる。)
    3.ファイルに何か変更を加え、保存可能な状態にする。
    4.ファイルを保存を選択する。このとき、画像2枚目の「不明なエラー」というエラーボックスが表示され、ファイルを一切保存することができなくなっています。（上書き保存、別名で保存、複製を保存のすべてで同エラーが発生。新しいファイルを作成して3のファイルのデータをコピーペーストしたものも同様に保存が不可能。また、2でアクティベートしたフォントを含むオブジェクトを削除しても保存は不可能。）

    【パターン2】
    1.PC本体の起動直後など、ネットワークに接続した直後にIllustratorを起動する。
    2.既存ドキュメントを開くか新規作成し、Illustrator上でAdobeFontsから新しいフォントをアクティべ―トする。
    3. 2でアクティベートしたフォントを使用した状態で、ファイルを保存しようとすると、不明なエラーと表示されパターン1の手順4と同じ状態になっています。

    検証中の操作画面のキャプチャも動画で用意しましたが、ファイルサイズ制限のためか添付できませんでした。下記リンクよりご確認ください。
    パターン1 https://youtu.be/6aorYeFh__Q
    パターン2 https://youtu.be/HbZ1WKIP-gc

    何の問題もなく編集できていたファイルが突然保存不可能となるため、それまでの作業時間が無駄になり非常に困ります。
    早急に改善をお願いいたします。

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16. Export for screens too slow when saving PDF multiple times

    I use export for screens to export many artboards in PDF for simple vector artwork like brand assets (brandwithtagline, horizontallogo, verticallogo, symbol, brandblue, brandyellow, etc.) everytime I need to export the same file multiple times for Pantone, CMYK and RGB versions of those same artboards, but every time I export, the time it takes increases. For example: one file with 80 artboards take 0:10s to save each artboard as a separte file in Ai format, but takes 2:00s to save in PDF for first batch, then 2:50s for second batch and gets slower and slower. The problem don't happens when I save in PNG or SVG formats and I need to restart the computer to fix it.

    I use Win10 - 20H2, Illustrator 25.2.3 and I am saving the files in a fast M.2 drive, the PC, I believe, it's not the problem, it's a Ryzen 9 5900X with 32GB of RAM and my notebook (i7 9750H also with 32GB of RAM) have the same problem. Looking in the system monitor, it shows that the Illustrator only use one single core to save the files unfortunately.

    Is this a Windows problem or a Illustrator one?

    I use export for screens to export many artboards in PDF for simple vector artwork like brand assets (brandwithtagline, horizontallogo, verticallogo, symbol, brandblue, brandyellow, etc.) everytime I need to export the same file multiple times for Pantone, CMYK and RGB versions of those same artboards, but every time I export, the time it takes increases. For example: one file with 80 artboards take 0:10s to save each artboard as a separte file in Ai format, but takes 2:00s to save in PDF for first batch, then 2:50s for second batch and gets slower and… more

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17. ローカルに保存できない（不明なエラー）

    Windows10 64bit pro
    Illustrator2021（Var.25.3.1)

    不明なエラーでローカルに保存できません。

    ・何も配置していないドキュメントでも保存できない。
    ・ai/eps/svg/pdfどの形式でも保存できない。
    ・クラウドなら保存できます。

    ・Illustratorをインストールし直しても無理。
    ・Illustrator2020にダウングレードしても無理。
    　（2021にアップグレードする前はできていた）
    ・環境ファイルを削除しても無理。

    3 votes

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告内容ですと、ローカルにドキュメントファイルが一切保存できない状況ということでしょうか？

    ご確認のほどよろしくお願いいたします。

    Illustrator チーム

18. Illustrator fails miserably to correctly open/interpret most SVG files

    Half the time when I get sent SVG files and try to open them, the result is strange error messages, and often a completely messed up result, often with elements completely missing.

    I tried to attach an SVG sample, but seems this website doesnt support SVG either (and zipping didn't help). Doh. Didn't work to paste the code either.

    3 votes

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19. Exported ai files cannot be saved again

    Problem Description:
    When exporting an ai file via script or action, the exported ai file cannot be [Save], [Save As], or [Save a Copy].

    • Specify ILLUSTRATOR11 or lower for compatibility and true for saveMultipleArtboards.
    • This problem does not occur when ILLUSTRATOR12 or higher is specified or saveMultipleArtboards is false.
    • The version of the original ai file is not relevant to the operation.
    • It happens in both ExtendScript and AppleScript.

    Environment:
    • macOS 10.14.6
    • Illustrator CS6(16.2.1)-2021(25.2.3)

    Steps to Reproduce:
    1. Open an appropriate ai file and execute the script in the [Code to execute] section.
    2. Open the exported ai file in Illustrator, edit it in some way, and save it.

    Actual Result:
    Illustrator will not be able to save the document and nothing will happen. The file name displayed in the window is still marked with *. When I close the document, it asks me if I want to save it, but I cannot save it.

    Expected Result:
    The document will be saved.

    Any Workarounds:
    • Save the document manually, without going through any scripts or actions.

    Similar report:
    SAVING FILE NOT WORKING – Adobe Illustrator
    File won't SAVE nor SAVE AS; only SAVE AS COPY – Adobe Illustrator

    Code to execute:
    (function() {
    var doc = app.documents[0] ;
    var dstFile = new File(doc.fullName).saveDlg() ;
    if(!dstFile) {return ;}

    var aiOpt = new IllustratorSaveOptions() ;
    aiOpt.compatibility = Compatibility.ILLUSTRATOR10 ;
    aiOpt.saveMultipleArtboards = true ;
    aiOpt.artboardRange = '1' ;

    doc.saveAs(dstFile, aiOpt) ;
    })() ;

    The following is in Japanese>

    書き出したaiファイルが2度と保存できない

    【説明】
    スクリプトまたはアクション経由でaiファイルを書き出すと，書き出したaiファイルは［保存］［別名で保存］［複製を保存］ができなくなる。

    • compatibilityにILLUSTRATOR11かそれ以下，saveMultipleArtboardsにtrueを指定する
    • ILLUSTRATOR12以上またはsaveMultipleArtboardsがfalseの場合この問題は発生しない
    • 元となるaiファイルのバージョンは動作に関係しない
    • ExtendScriptでもAppleScriptでも起こる

    【動作環境】
    • macOS 10.14.6
    • Illustrator CS6(16.2.1)〜2021(25.2.3)

    【再現手順】
    1. 適当なaiファイルを開き，【実行するコード】項目のスクリプトを実行する
    2. 書き出されたaiファイルをIllustratorで開き，何か編集をして保存する

    【実際に起こる動作】
    Illustratorは書類を保存できず何も起こらない。ウインドウに表示されたファイル名には*がついたままでいる。書類を閉じると保存するかどうか尋ねられるが，保存はできない。

    【期待する動作】
    書類が保存される。

    【回避策】
    • スクリプトやアクションを経由せず，手作業で保存する

    【よく似た報告】
    SAVING FILE NOT WORKING – Adobe Illustrator
    File won't SAVE nor SAVE AS; only SAVE AS COPY – Adobe Illustrator

    【実行するコード】
    (function() {
    var doc = app.documents[0] ;
    var dstFile = new File(doc.fullName).saveDlg() ;
    if(!dstFile) {return ;}

    var aiOpt = new IllustratorSaveOptions() ;
    aiOpt.compatibility = Compatibility.ILLUSTRATOR10 ;
    aiOpt.saveMultipleArtboards = true ;
    aiOpt.artboardRange = '1' ;

    doc.saveAs(dstFile, aiOpt) ;
    })() ;

    Problem Description:
    When exporting an ai file via script or action, the exported ai file cannot be [Save], [Save As], or [Save a Copy].

    • Specify ILLUSTRATOR11 or lower for compatibility and true for saveMultipleArtboards.
    • This problem does not occur when ILLUSTRATOR12 or higher is specified or saveMultipleArtboards is false.
    • The version of the original ai file is not relevant to the operation.
    • It happens in both ExtendScript and AppleScript.

    Environment:
    • macOS 10.14.6
    • Illustrator CS6(16.2.1)-2021(25.2.3)

    Steps to Reproduce:
    1. Open an appropriate ai file and execute the script in the [Code to execute] section.
    2.… more

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20. Illustrator CC 2020 Saving Unknown Error

    Illustrator won't let me save my files. I've tried to open another new file to save my files and the same error has occurred unless I have the "Create PDF Compatible File" option turned off. I have never encountered this before and this is my first time encountering this problem.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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