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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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164 results found

  1. Relink multiple instances of a graphic to cc libraries

    Relink more than one graphics or images in a batch to a graphic or image in cc libraries in one go.

    4 votes
    3 comments  ·  Cloud, Libraries  ·  Admin →
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  2. CC Library Character Styles Set Leading to .01pt

    Character Style works fine in Character styles panel, but using Character Styles saved in a CC Library, results in leading being set to .01pt.

    This is with a style saved from document to library, or created directly in CC library.

    4 votes
    1 comment  ·  Cloud, Libraries  ·  Admin →
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  3. Color Swatches added to a Library disappear at random or don’t get added

    Color swatches have disappeared at random. I try adding new color swatches by a USER defined library, and it's adding only patterns, no colors.

    4 votes
    2 comments  ·  Cloud, Libraries  ·  Admin →
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  4. TIFF images as assets in CC Libraries are always placed as PNG images on the artboard

    1. Affected: Illustrator CC all versions that are working with CC Libraries.
      Tested with Illustrator CC 2019 version 23.0.3 on Windows 10. Illustrator versions on Mac OS X are also reported.

    2. Steps to reproduce the issue:
      Do a new CC Library.
      Add TIFF images saved from PhotoShop CC 2019 to the new library.
      Two options how you can do this that I know of:
      A. Drag the files from your file system to the open and empty library.
      B. Use Adobe Bridge CC 2019 to drag files to the open library.

    3. Expected result:
      If I want to use an image TIFF…

    4 votes
    2 comments  ·  Cloud, Libraries  ·  Admin →
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  5. Illustrator Library Place Copy a Vector Broken

    Illustrator 23.0.0.1 (64 bit) - Windows.

    I have created some custom icons. Saved them as SVG.
    Opened up these SVGs and then added to a Library.
    On click place copy on a new art board. The vector is totally corrupt. (see attachment.)
    The icons are correctly designed and all lines expanded.
    If I place link they appear fine. (obviously I then cannot edit)
    If I click edit they appear fine. (Using edit to open then cut and paste at the moment)

    4 votes
    3 comments  ·  Cloud, Libraries  ·  Admin →
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  6. Flickering Cursor

    The cursor constantly flickers after I opened Illustrator 3 months ago, and I cannot type anything anywhere in my laptop. Before that, I could use this software normally. Really annoying, please fix it.

    4 votes
    1 comment  ·  Cloud, Libraries  ·  Admin →
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  7. Cloud documents miss profile when downloaded

    Color profiles are missing when downloading .aic cloud documents from adobe.com/files or using the CC app, ICC profiles are missing. When opening the .aic files from the desktop application, the embedded profiles are still there.

    3 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  8. Renamed asset does not change link name in the cloud link

    I dragged objects into the Library window to create a graphic asset in Illustrator and it's given a default name of "Artwork 1". I then renamed the file to "rename-test" and then dragged it into both an InDesign file and a blank illustrator file, and I noticed that the listed name says "rename-test" in the Libraries window in both apps, but the actual link name is still listed as "Artwork 1.ai". Why doesn't it show up as "rename-test.ai" in the Link window?

    Screenshot 1 from Ai:
    showing default name in Library window as "Artwork 1.ai"

    Screenshot 2 from Ai:
    showing…

    3 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  9. Unwanted Artwork when placing a CC Library asset and when exporting as SVG

    I remember voting and commenting on a UV report mentioning this with CC libraries, but cannot find it anymore.
    Lately there have been 2 forum posts mentioning unexpected artwork added to an SVG export.
    I suspect that the New Document Profile that they use contains the artwork, at least I can replicate that behaviour, but I have not seen that confirmed by the posters.
    Add artwork to a new document profile and it will appear on assets export to SVG and when alt dragged from a CC Library.
    https://community.adobe.com/t5/illustrator-discussions/exporting-svg-asset-brings-unwanted-document-with-it-each-time/m-p/14523526#M402908
    https://community.adobe.com/t5/illustrator-discussions/why-are-my-assets-being-exported-with-additional-artwork-when-i-export-them-as-svgs/m-p/14557989#M404661

    Movie enclosed

    3 votes
    4 comments  ·  Cloud, Libraries  ·  Admin →
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  10. Share for review don't show the correct link for the file

    1. I shared for review a number of files, each time creating a new link for each file
    2. Now when I open the files and click share it doesn't show the correct link for that file and I can't update the link.
    3 votes
    1 comment  ·  Cloud, Libraries  ·  Admin →
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  11. Recent files not showing on home screen...only recent cloud documents

    My home screen only shows previous cloud documents. I work off of a network and do not use the cloud. This is on my work computer and my home computer after the update to 27.0. I do not need to see my recent cloud documents...just the ones on my computer and network.

    3 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  12. Paragraph Style -> Library Bug (Stroke Weight Lost)

    If you create a paragraph style with a thin outline (e.g. 0.25) different from the fill color, and then add that style to the library, the library does not record the weight assigned to the stroke (e.g. 0.25). See images. Note that "Annotations Red", and "Annotations Red Lib" are the same style, I renamed it to prevent an overwrite. As you can see, though the fill and outline colors are correct, the stroke weight resets to default.

    Also your system doesn't allow me to upload screen shots (.jpeg). Not sure what that's about. Here's a link to the my screencaps:

    …

    3 votes
    1 comment  ·  Cloud, Libraries  ·  Admin →
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  13. Cloud Documents won't open when using Illustrator on desktop

    Illustrator v.26, running on macOS Big Sur 11.2.3.

    The cloud docs open only after closing the app several times and retrying. Once the app is open, I double click on the desired file, but nothing happens. Even using the 'open' selection window doesn't work. After the nth try, the cloud doc magically opens. This has been going on since before the latest update. Is it my laptop or a bug?

    3 votes
    1 comment  ·  Cloud, Libraries  ·  Admin →
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  14. Fix Creative Cloud - files can't be retrieved but cloud says no sync errors

    Operating system: MacOS Big Sur Version 11.6
    Adobe Illustrator: 25.4.1

    Trying to open a cloud document but they don't seem to exist/can't be opened as I cannot access my docs in the cloud.
    I have restarted, updated etc etc and still, when I want to access my cloud docs Illustrator says "Something went wrong, please restart the app and try again"
    I've also tried accessing from the Creative Cloud app where I have gone to my library and my cloud documents, nothing loads up - it just spins seemingly forever.
    Weirdly though, in Illustrator on my iPad Pro it says…

    3 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  15. libraries panel not working in Beta 26.0 642 Mac

    Running MacOS beta 12.0 beta and the libraries panel fails saying i need to install the latest version of CC libraries. I have done that. Note the libraries panel works fine in Photoshop beta and all the other CC applications.

    3 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  16. CC libraries wont open after 2x reinstalling in AI in beta version for windows

    I m trying to use the colors swatches in a project and now I guess ill have to do it manually . I have enclosed 3 screen shots

    .CC libraries keeps saying it needs to be updated in the Beta version of A I(desktop) . I did the cleaner and install twice and the error still comes up

    3 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  17. BUG: Libraries not Showing

    Libraries not Showing

    3 votes
    3 comments  ·  Cloud, Libraries  ·  Admin →
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  18. CC Libraries doesn't work and has a black partial background

    Can't select or move up/down the CC Libraries panel. Also a black background appears.

    3 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  19. Area Type Text with Vertical Alignment Breaks in CC Libraries

    It seems if I set an Area Type box to Accent and apply Center Vertical Alignment in the Area Type Options that the text will break up (perhaps by kerning pairs?) once reopened.

    The Area Type text is gone and it's broken up point type.

    If I were to use a standard Area Type box (Baseline: Em Box Height; Vertical Alignment: Top), there's no issue, and the text remains editable as Area Type.

    3 votes
    1 comment  ·  Cloud, Libraries  ·  Admin →
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  20. BUG? CC Color Library: Not Applied or Freezing

    When I select an object and tried to color it from my CC library colrs - it doesn't apply to the shape/font - if I right click on a color in the CC library Panel, the panel freezes for a moment and disappears.

    3 votes
    2 comments  ·  Cloud, Libraries  ·  Admin →
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