791 results found

1. Artifacts when working with "pixel preview" and Cmd+0

   MacOs Catalina 10.15.7
   Illustrator 25.0.1

   When i working with Pixel preview and zoom in/zoom out (all ways: Opt+mouse wheel, Cmd++/Cmd+- and Cmd+0) artboard - it displayed incorrectly.
   Switching Pixel preview of and on displays graphics correctly.

   If i disable "Display print size at 100% zoom" it works correctly with Opt+mouse wheel and Cmd++/Cmd+-, but Cmd+0 still works with artifacts.

   If i enable "Display print size at 100% zoom" again it still working correctly only with Opt+mouse wheel and Cmd++/Cmd+-.
   (Turning off GPU don't help with this problem)

   I test this bug on my friend's MacBook with same result.

   Video:
   https://youtu.be/xpy9-pN7SEc

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2. Sizing bug of objects with corner radius

   Create a rectangle 25mm x 25mm.
   Change corner radius to 1mm.
   Rotate the rectangle 45 degrees.
   Try to change the with or height to 25mm in the transform palette.
   You will get weird 24,7714mm, 25,0076mm, 24,9997 sizes.
   Illustrator 24.3 MacOS verion.
   It's a shame that such an expensive graphic program can't handle the basic task of sizing objects.

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3. Decimal points added to values - Precision issues

   I am operating on Windows 10 and just updated to Ilustrator 24.3.

   I am having all kinds of massive issues with precision when working in files created between Illustrator 24.1 and the most recent update at 24.3. When I create text and set the point size, I'll come back later to find that it is "48.002 pts" and that the horizontal scale is at "99.9987%" and it is no longer aligned at x: 1 in., y: 1 in., but has moved to "x: 1.005 in" and "y: .9998 in." This happens will all kinds of objects, not just text. The values are changing and shifting even if I try resetting them or typing in exact values.

   I don't have pixel snapping or anything like that on, and it only happens with files created during that time period, even after resaving them in the updated 24.3. Are these files doomed to be broken forever?

   I am operating on Windows 10 and just updated to Ilustrator 24.3.

   I am having all kinds of massive issues with precision when working in files created between Illustrator 24.1 and the most recent update at 24.3. When I create text and set the point size, I'll come back later to find that it is "48.002 pts" and that the horizontal scale is at "99.9987%" and it is no longer aligned at x: 1 in., y: 1 in., but has moved to "x: 1.005 in" and "y: .9998 in." This happens will all kinds of objects, not just text. The… more

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4. Current bugs that are making it nearly impossible to get work done

   As I type this, I'm reinstalling AI for the second time this month. This time without saved prefs. Please, Adobe, make this storied and remarkable piece of software STABLE before you talk about giving us new features. I don't want a new icon, I want not to have to explain to my boss that I didn't get anything done this morning because my industry-standard software didn't work.

   AI 24.2 (June 2020)
   MacBook Pro 16"
   2.6 GHz 6-Core Intel Core i7
   32 GB
   AMD Radeon Pro 5500M 8 GB
   Intel UHD Graphics 630 1536 MB
   1 TB internal SSD, with 2 external SSD scratch disks

   1. Crashes CONSTANTLY. Connect or disconnect a display: crash. Wake computer from sleep: crash. Check email in a different app: crash. Literally, walk away from my desk or use another app for a while: crash. This has been happening since March. I've sent so many reports, complete with what I was doing "to trigger the problem."
   2. Intermittently doesn't update files hosted in the library/cloud.
   3. When a filename in that library is selected, you start typing a new name and it starts selecting tools with keyboard shortcuts.
   4. When making a change to width or height, proportions are locked even if the lock proportions button is unselected.
   5. Align buttons randomly throw the non-key object hundreds of pixels out of place when you're trying to align to center. This one has been going on for years.
   6. New real-time drawing intermittently doesn't work, even on a new document, with only a single vector rectangle and one short sentence of text.
   7. Can't resize certain panel group widths (this started today).
   8. Regularly resets Snap to Pixel, after I've turned it off.
   9. Export for Screens constantly forgets where you last saved a file. Intermittently does this immediately after setting the output location, effectively ignoring my input.
   10. Export for Screens adds a suffix to file names, even if you removed said suffix.

   As I type this, I'm reinstalling AI for the second time this month. This time without saved prefs. Please, Adobe, make this storied and remarkable piece of software STABLE before you talk about giving us new features. I don't want a new icon, I want not to have to explain to my boss that I didn't get anything done this morning because my industry-standard software didn't work.

   AI 24.2 (June 2020)
   MacBook Pro 16"
   2.6 GHz 6-Core Intel Core i7
   32 GB
   AMD Radeon Pro 5500M 8 GB
   Intel UHD Graphics 630 1536 MB
   1 TB internal SSD, with 2… more

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5. Ghost element sneaks in my groups

   Hi!!

   I encounter a bug in Illustrator. You will find the description below but also a video that explains a lot better what I am trying to say.
   1) OS: Windows
   Version: 10.0
   System Architecture: x64
   Illustrator version: 24.1.2

   2) When I just try to select a group from the active window.
   3) I expect to only select element from this group
   4) Somehow there is a ghost element that I can see alone when I unselect my group. This ghost stays there and mess up my resizing then..

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6. White pixel line around shapes

   Ever since Appearance was introduced, my artwork on screen suffers from a white pixel line around shapes. Seems a rendering problem: the line is not actually existing - zooming in does not make it thicker, it's always one pixel. Tried switching GPU off and on. No difference.
   The appearance of the black shape: Fill is black, Stroke is None.

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7. Direct Selection Tool not showing bounding box

   Hi,
   When I'm selecting an object using the Direct Selection Tool there is no bounding box to it or any other indication that the object is selected.
   I checked the View menu, and it is set on to show the bounding box, so I assume there is a bug causing this.
   It doesn't matter what kind of object I select, or whether it's in a group or not - the result is the same: no bounding box or even anchors are shown.

   I'm using the latest release - 23.0.1 on windows 10 (updated).

   Thanks
   Ori Manor

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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   It seems like the problem is not about the bounding box...

   If you don’t see anchors selected, please check if you have View > Show Edges enabled. It's easy to toggle it with Cmd/Ctrl + H, and it’s a common mishap.

   If that’s the thing for you (or not) — please comment back.

   
   

   As for the bounding box specifically (the frame with 8 scale/rotations markers) — it never shows up when using the Direct Selection tool, and never was, and should not.

   If you need to scale or rotate a partial selection of anchors, use Free Transform or Rotate or Scale tools instead.

8. (signo precaución) No se pudo leer el archivo debido a un error

   Cuando coloco algunas imágenes (JPG, JPEG, etc.) Me aparece el mensaje escrito en el título "No se pudo leer el archivo debido a un error". Qué pasa!!, no entiendo? ayuda por favor, necesitó trabajar con las imágenes que no me permite abrir AI.

   Lo peor es que no solo me pasa con AI, también con PSD

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Illustrator freezes - must close using Task Manager

   Illustrator freezes, menus not accessible and/or if they open, it is blank. I can still select items on the artboard, but cannot use anything in menus and tools. Once Illustrator freezes, I cannot close unless I use the Task Manager.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. CC2018 Illustrator Multiply with CMYK colors and Windows 10 Fall Creators update (solid color)

    The latest Windows 10 update (Fall Creators) bugs out the Illustrators Multiply option when in CMYK setting. The Multiply option becomes a solid color instead of transparant and reacting with bottom color. When converting to RGB it works as intended and photoshop for example shows correct multiply in CMYK.

    current solution: revert back to older version of windows 10.
    ideal would be: adobe fixing issue

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Bad precision of the mouse/cursor

    I am using Illustrator CC2018 on a MAC OX Sierra.

    There is a huge issue with the precision of the cursor. It is super shaky, keeps on appearing/disappearing. It's worst when you hit Alt, cmd, or space. I can't see the tools I am using, for example, the cursor is always black, even if I am using the white cursor ( "A" tool).
    This is really annoying, even more when I try to work with my Intuos pen and tablet... It is simply impossible.
    Am I the only one experiencing that ?

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. graphic style library don't load at startup

    Hello,

    Even with the option "persistent" ticked, custom graphic Style libraries don't reopen automatically.

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    Under Review  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is reproducible with a user-defined graphic style library, Illustrator team is reviewing this issue for the fix.

13. Charts and Graphs: x-axis number values shift when revising data in a bar graph

    When reconfiguring a bar chart with new data (as opposed to creating a new chart), the values at the bottom x-axis will shift on their y-axis, or in other words, their baseline will shift.

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14. Fix Illustrator freezing and crashing

    I'm using Illustrator CC 2013.5. Illustrator freezes and ultimately crashes about 7 minutes after opening the program. Have to close the program using Task Manager. Uninstall/reinstall did not fix it.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

15. Cut/Copy/Paste shortcuts

    This is pestering me for more than a month now. Whenever i need to cut or copy objects/vectors, It just won't paste. I had to undo stuff before trying again and again and again and againnnnnnnnnn just to work!! Its not on my hardware i suppose since copy paste outside illustrator is just fine. This bug in illustrator is such a headache that it decreases my efficiency in work by 50%!!!! And im so worried that if Adobe still refuse to fix this bug, I might break my keyboard with all this endless tries of ctrl C and V! And FYI I already tried all those recommended solutions in Adobe community and nothing works!!!!!!!!

    This is pestering me for more than a month now. Whenever i need to cut or copy objects/vectors, It just won't paste. I had to undo stuff before trying again and again and again and againnnnnnnnnn just to work!! Its not on my hardware i suppose since copy paste outside illustrator is just fine. This bug in illustrator is such a headache that it decreases my efficiency in work by 50%!!!! And im so worried that if Adobe still refuse to fix this bug, I might break my keyboard with all this endless tries of ctrl C and V! And… more

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16. Adobe Illustrator scrolling issue with XP-Pen tablet

    Hi, I am using XP-pen Star 0-3 tablet. My tablet is correctly with other Adobe programs, only in Adobe illustrator it starts working erratically while scrolling.
    I can function normally in Adobe illustrator, however whenever I touch any scrolling bar, entire artboard starts scrolling with movement of mouse.
    I have attached the video for better clarity.
    Please help

    • 

    4 votes

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17. 環境設定の変更ができません

    バージョン26.5

    9/12アップデート。
    環境設定を開くと添付のようにメニューのみ表示されて、項目が表示されません。ウィンドウを広げることもできないです。

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    PCM Miyuki responded

    西名慧美 さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    お使いのオペレーションシステムは、Mac OS X 10.15.7とのことですが、こちらのページにて、Illustrator の必要システム構成を今一度ご確認をお願いいたします。

    https://helpx.adobe.com/jp/illustrator/system-requirements.html#macos-sys

    ちなみに、最新版のMacOS12.5ですと、環境設定は問題なく動作しておりました。

    お手数ですが、ご確認の上、また何かございましたらご返信のほど、よろしくお願いいたします。

    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

18. Keyboard Shortcuts "Export Text..." file missing tab delimiter under "Menu Commands"

    Steps to repeat: go to Edit/ Keyboard Shortcuts/ "Export Text..."
    Then import the text file as a tab delimited data file in a spreadsheet of your choice.

    In Excel: go to Data/ Get Data/ From File/ From Text/CSV/, select the shortcuts txt file, set the delimiter to 'Tab' and click 'Load'.

    Look down the rows and at the menu commands...

    Expected behaviour:
    Edit/ Keyboard Shortcuts/ "Export Text..." should give me a consistently tab delimited file. This means, in the spreadsheet you should see the shortcut in the next column to the command (same row).

    Actual behaviour (on both Mac and PC) in Illustrator 26.0.2:
    In the exported text file, entries under 'Tools' are tab delimited. However, entries under 'Menu Commands' have no delimiter. In the spreadsheet, the result is the shortcut is in the same cell as as the command name.

    Impact: the file is useless... or I have to manually add tabs between each Shift, Alt, Ctrl, Cmd, Opt and F string. I can't easilly talk to our users accross Mac and PC about the shortcuts they should use for a given tool or command :(

    Steps to repeat: go to Edit/ Keyboard Shortcuts/ "Export Text..."
    Then import the text file as a tab delimited data file in a spreadsheet of your choice.

    In Excel: go to Data/ Get Data/ From File/ From Text/CSV/, select the shortcuts txt file, set the delimiter to 'Tab' and click 'Load'.

    Look down the rows and at the menu commands...

    Expected behaviour:
    Edit/ Keyboard Shortcuts/ "Export Text..." should give me a consistently tab delimited file. This means, in the spreadsheet you should see the shortcut in the next column to the command (same row).

    Actual behaviour (on both Mac and… more

    4 votes

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19. [Bug] Copy and paste broken - Unable to paste text without losing formatting, unable to paste shape+text

    Hi there,

    The copy and paste function within AI seems to have broken. This started a few days ago. I don't think there was a software update. No new software/hardware changes on my end either.

    Operating system: macOSX v11.4
    MBP (13" M1, 2020)
    No clipboard enhancements/plugins/apps

    Version of AI (Desktop): 25.4.1 and 25.3.1

    Steps:
    Scenario #1:
    Copying and pasting a shape with text, within the same artboard
    Result: Shape does not get pasted, text is pasted without original formatting, at Myriad Pro 12pt, changed from Area Type into Point Type.

    Scenario #2:
    Copying and pasting text, within the same artboard
    Result: Text is pasted without original formatting, at Myriad Pro 12pt, changed from Area Type into Point Type.
    Same results using both Keyboard shortcuts, or via the Edit menu

    Repeating Scenario #1 and #2 with:

    Paste in Front

    Paste in Back

    Paste in Place

    Returns the same results: No shape pasted, text becomes unformatted point type.

    Other observations:
    Same results using Keyboard shortcuts, or via the Edit menu
    Makes no difference if shape and text are grouped or ungrouped.

    Copying and pasting a shape alone does work (somewhat), but the positioning is somewhat unexpected.

    Paste in Front/Back/Place result in the shape being pasted elsewhere on the artboard.

    Very rarely, the pasting works (fluke) like in 1:05 of the screen recording

    I have tried the following:
    - Reset and deleted preferences
    - Uninstalled and reinstalled (25.4.1)
    - Uninstalled and reinstalled rolled back version (25.3.1)

    Edit - my screen recording may have been too large, let me get it up somewhere else.

    Link to screen recording: https://streamable.com/qb44os

    Pardon the length, I was just trying to exhaust the various possibilities.

    Hi there,

    The copy and paste function within AI seems to have broken. This started a few days ago. I don't think there was a software update. No new software/hardware changes on my end either.

    Operating system: macOSX v11.4
    MBP (13" M1, 2020)
    No clipboard enhancements/plugins/apps

    Version of AI (Desktop): 25.4.1 and 25.3.1

    Steps:
    Scenario #1:
    Copying and pasting a shape with text, within the same artboard
    Result: Shape does not get pasted, text is pasted without original formatting, at Myriad Pro 12pt, changed from Area Type into Point Type.

    Scenario #2:
    Copying and pasting text, within the same artboard… more

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20. Plug-in: UxpExtension.aip missing and needs deleting or updating??

    Illustrator 2021
    macOS Big Sur 11.5.1

    Can anyone help? I cannot find this plugin to delete it??

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    4 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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