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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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794 results found

  1. Transform > Mirror does not work properly

    Illustrator Version 25.0.1 german (Funktion SPIEGELN)

    Sometimes if i use many time the mirroring function this mistake comes

    An object is mirrored, (Funktion SPIEGELN in german) axis VERTICAL.

    The object is copied, mirrored again and he remembers the last setting and is mirrored again on the VERTICAL axis.

    Then suddenly in between he suggests the ANGLE axis.

    This problem happens after using many times this function mirror, and not evray time very strange.

    I never saw anything like this in the old versions.

    I work with Illustrator all day and something like that is for me noticeable.

    5 votes
    7 comments  ·  Other...  ·  Admin →
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  2. Artifacts when working with "pixel preview" and Cmd+0

    MacOs Catalina 10.15.7
    Illustrator 25.0.1

    When i working with Pixel preview and zoom in/zoom out (all ways: Opt+mouse wheel, Cmd++/Cmd+- and Cmd+0) artboard - it displayed incorrectly.
    Switching Pixel preview of and on displays graphics correctly.

    If i disable "Display print size at 100% zoom" it works correctly with Opt+mouse wheel and Cmd++/Cmd+-, but Cmd+0 still works with artifacts.

    If i enable "Display print size at 100% zoom" again it still working correctly only with Opt+mouse wheel and Cmd++/Cmd+-.
    (Turning off GPU don't help with this problem)

    I test this bug on my friend's MacBook with same result.

    Video:
    https://youtu.be/xpy9-pN7SEc

    5 votes
    1 comment  ·  Other...  ·  Admin →
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  3. Sizing bug of objects with corner radius

    Create a rectangle 25mm x 25mm.
    Change corner radius to 1mm.
    Rotate the rectangle 45 degrees.
    Try to change the with or height to 25mm in the transform palette.
    You will get weird 24,7714mm, 25,0076mm, 24,9997 sizes.
    Illustrator 24.3 MacOS verion.
    It's a shame that such an expensive graphic program can't handle the basic task of sizing objects.

    5 votes
    4 comments  ·  Other...  ·  Admin →
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  4. Decimal points added to values - Precision issues

    I am operating on Windows 10 and just updated to Ilustrator 24.3.

    I am having all kinds of massive issues with precision when working in files created between Illustrator 24.1 and the most recent update at 24.3. When I create text and set the point size, I'll come back later to find that it is "48.002 pts" and that the horizontal scale is at "99.9987%" and it is no longer aligned at x: 1 in., y: 1 in., but has moved to "x: 1.005 in" and "y: .9998 in." This happens will all kinds of objects, not just text. The…

    5 votes
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  5. Current bugs that are making it nearly impossible to get work done

    As I type this, I'm reinstalling AI for the second time this month. This time without saved prefs. Please, Adobe, make this storied and remarkable piece of software STABLE before you talk about giving us new features. I don't want a new icon, I want not to have to explain to my boss that I didn't get anything done this morning because my industry-standard software didn't work.

    AI 24.2 (June 2020)
    MacBook Pro 16"
    2.6 GHz 6-Core Intel Core i7
    32 GB
    AMD Radeon Pro 5500M 8 GB
    Intel UHD Graphics 630 1536 MB
    1 TB internal SSD, with 2…

    5 votes
    0 comments  ·  Other...  ·  Admin →
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  6. Ghost element sneaks in my groups

    Hi!!

    I encounter a bug in Illustrator. You will find the description below but also a video that explains a lot better what I am trying to say.
    1) OS: Windows
    Version: 10.0
    System Architecture: x64
    Illustrator version: 24.1.2

    2) When I just try to select a group from the active window.
    3) I expect to only select element from this group
    4) Somehow there is a ghost element that I can see alone when I unselect my group. This ghost stays there and mess up my resizing then..

    5 votes
    1 comment  ·  Other...  ·  Admin →
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  7. Remebering fractional values in Extrude & Bevel

    You can type in fractional values in Extrude & Bevel and they work fine, although AI rounds them up immediately in fields, though applies to the art.
    But when you try to save this appearance in Graphic style and then re-apply to another art, all fractional bits are gone, AI treats them as integers both ways.

    5 votes
    1 comment  ·  Other...  ·  Admin →
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    Resolved (Comments Open)  ·  Anjali responded

    Hi,

    Sorry about the issue, but the feature works that ways.

    1) On applying Effects in fractional values, it gets applied immediately. While saving this appearance in Graphic style and then re-apply to another art it will work the same (as with fractional values)

    2) While trying to edit already applied effects, the input details get’s rounded off. As a result, you have to enter fractional values for the precision.

    I hope this info will be helpful.
    Incase you still face any issue get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks

  8. Place Tiff with layer comps doesn't retain selected comps on save and reopen

    Placing layered Tiffs with Layer Comps into Illustrator doesn't maintain the reference to those layer comps when reopening the file.

    Steps:
    1. Make PSD with layer comps and save as layered Tiff.
    2. Place layered Tiff into Illustrator with "Show Layer Options" selected.
    3. From "Tiff options" dialogue select "Layer Comps <dropdown select layer comp A>"
    4. Also, select "When updating link: <dropdown select 'Keep layer visibility overrides'>"
    4. Repeat steps 2, 3 and 4 selecting a different layer comp
    5. Save and close file
    6. Reopen file. Layer comps on our (multiple) systems revert to all showing the "Last…

    5 votes
    4 comments  ·  Other...  ·  Admin →
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  9. Direct Selection Tool not showing bounding box

    Hi,
    When I'm selecting an object using the Direct Selection Tool there is no bounding box to it or any other indication that the object is selected.
    I checked the View menu, and it is set on to show the bounding box, so I assume there is a bug causing this.
    It doesn't matter what kind of object I select, or whether it's in a group or not - the result is the same: no bounding box or even anchors are shown.

    I'm using the latest release - 23.0.1 on windows 10 (updated).

    Thanks
    Ori Manor

    5 votes
    4 comments  ·  Other...  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It seems like the problem is not about the bounding box...

    If you don’t see anchors selected, please check if you have View > Show Edges enabled. It's easy to toggle it with Cmd/Ctrl + H, and it’s a common mishap.

    If that’s the thing for you (or not) — please comment back.


    As for the bounding box specifically (the frame with 8 scale/rotations markers) — it never shows up when using the Direct Selection tool, and never was, and should not.

    If you need to scale or rotate a partial selection of anchors, use Free Transform or Rotate or Scale tools instead.

  10. (signo precaución) No se pudo leer el archivo debido a un error

    Cuando coloco algunas imágenes (JPG, JPEG, etc.) Me aparece el mensaje escrito en el título "No se pudo leer el archivo debido a un error". Qué pasa!!, no entiendo? ayuda por favor, necesitó trabajar con las imágenes que no me permite abrir AI.

    Lo peor es que no solo me pasa con AI, también con PSD

    5 votes
    9 comments  ·  Other...  ·  Admin →
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  11. Illustrator freezes - must close using Task Manager

    Illustrator freezes, menus not accessible and/or if they open, it is blank. I can still select items on the artboard, but cannot use anything in menus and tools. Once Illustrator freezes, I cannot close unless I use the Task Manager.

    5 votes
    0 comments  ·  Other...  ·  Admin →
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  12. CC2018 Illustrator Multiply with CMYK colors and Windows 10 Fall Creators update (solid color)

    The latest Windows 10 update (Fall Creators) bugs out the Illustrators Multiply option when in CMYK setting. The Multiply option becomes a solid color instead of transparant and reacting with bottom color. When converting to RGB it works as intended and photoshop for example shows correct multiply in CMYK.

    current solution: revert back to older version of windows 10.
    ideal would be: adobe fixing issue

    5 votes
    10 comments  ·  Other...  ·  Admin →
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  13. Bad precision of the mouse/cursor

    I am using Illustrator CC2018 on a MAC OX Sierra.

    There is a huge issue with the precision of the cursor. It is super shaky, keeps on appearing/disappearing. It's worst when you hit Alt, cmd, or space. I can't see the tools I am using, for example, the cursor is always black, even if I am using the white cursor ( "A" tool).
    This is really annoying, even more when I try to work with my Intuos pen and tablet... It is simply impossible.
    Am I the only one experiencing that ?

    5 votes
    1 comment  ·  Other...  ·  Admin →
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  14. graphic style library don't load at startup

    Hello,

    Even with the option "persistent" ticked, custom graphic Style libraries don't reopen automatically.

    5 votes
    3 comments  ·  Other...  ·  Admin →
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  15. Charts and Graphs: x-axis number values shift when revising data in a bar graph

    When reconfiguring a bar chart with new data (as opposed to creating a new chart), the values at the bottom x-axis will shift on their y-axis, or in other words, their baseline will shift.

    5 votes
    2 comments  ·  Other...  ·  Admin →
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  16. Fix Illustrator freezing and crashing

    I'm using Illustrator CC 2013.5. Illustrator freezes and ultimately crashes about 7 minutes after opening the program. Have to close the program using Task Manager. Uninstall/reinstall did not fix it.

    5 votes
    0 comments  ·  Other...  ·  Admin →
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  17. Clearly inform about specific words "violating" community standards when generating art

    I think when 'one or more words' violate the guidelines, Illustrator should clearly inform us what words these are exactly.
    I guess this can be used for a bad cause, like to gather the database of restricted words... but I don’t understand why normal users should suffer because of this.

    4 votes
    2 comments  ·  Other...  ·  Admin →
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  18. 環境設定の変更ができません

    バージョン26.5

    9/12アップデート。
    環境設定を開くと添付のようにメニューのみ表示されて、項目が表示されません。ウィンドウを広げることもできないです。

    4 votes
    0 comments  ·  Other...  ·  Admin →
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    PCM Miyuki responded

    西名慧美 さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    お使いのオペレーションシステムは、Mac OS X 10.15.7とのことですが、こちらのページにて、Illustrator の必要システム構成を今一度ご確認をお願いいたします。

    https://helpx.adobe.com/jp/illustrator/system-requirements.html#macos-sys

    ちなみに、最新版のMacOS12.5ですと、環境設定は問題なく動作しておりました。

    お手数ですが、ご確認の上、また何かございましたらご返信のほど、よろしくお願いいたします。

    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  19. File > Place doesn’t work

    The shortcut key to place something on artboard i.e Shift+Ctrl+P is not working

    4 votes
    4 comments  ·  Other...  ·  Admin →
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  20. Keyboard Shortcuts "Export Text..." file missing tab delimiter under "Menu Commands"

    Steps to repeat: go to Edit/ Keyboard Shortcuts/ "Export Text..."
    Then import the text file as a tab delimited data file in a spreadsheet of your choice.

    In Excel: go to Data/ Get Data/ From File/ From Text/CSV/, select the shortcuts txt file, set the delimiter to 'Tab' and click 'Load'.

    Look down the rows and at the menu commands...

    Expected behaviour:
    Edit/ Keyboard Shortcuts/ "Export Text..." should give me a consistently tab delimited file. This means, in the spreadsheet you should see the shortcut in the next column to the command (same row).

    Actual behaviour (on both Mac and…

    4 votes
    3 comments  ·  Other...  ·  Admin →
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