Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
791 results found
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Default Template Folder
Version 23.0 no longer opens template files from the default "Cool Extras" folder. Instead it navigates to the last folder saved. Please revert this back as it is a huge waste of time creating new documents now.
This also occurs for scripts, but I use less frequently and have dealt with it. Unacceptable for template files however.
4 votes -
paste remembers layers doesn't work if original layer is hidden
Steps:
create object on layer.
Copy object.
Hide layer
create new layer
paste object with new layer selected.It will warn you that the layer you're attempting to paste onto is hidden. But....no it's not. I have the "paste remembers layers" checkbox turned off.
This is either a bug, or someone should stick close to someone who actually understands user expectations.
4 votes -
Keyboard Increments in preferences doesn't work.
I set my Keyboard Increment to .0139 and anchor points move correctly. Then I change it to .00139, which has alway worked in the past, it now jumps about 10X the correct distance. I restarted. No change. I uninstalled, then reinstalled. No change. I restarted my computer. No change. I can't work with it like this. How do I get this fixed?
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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illustrator 2018 crash
illustrator 2018 crashes when I try to make a pattern. I'm using a 2017 macbook pro.
4 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Unselctable and undo glitch
When I go to select a shape or text item sometimes the bounding box disappears. Even when I go to show bounding box (command + Shift + B) the issue isn't resolved. I don't do anything different and it seems to happen randomly. I have to restart illustrator to fix it but sometimes that doesn't.
Once the bounding box disappears I cannot track the type and if I move an item it goes back to its org place.
Additionally, when I hit undo rather than going back one action it will go back 4 or 5 actions. This only happens…
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Got a black screen (WorkPlace)
Dear Sir/Madam
When i open Illustraitor, i got black screen work place, and I couldnt watch anything inside workplace, so could you please help me to solve this issue, thanks
please find attached for this problem4 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
[PARM] error?
I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.
4 votes -
Undo (CMD+Z) doesn't work correctly with "Scale Artwork with Artboard" feature
When I scale artboard, and use new "Scale Artwork with Artboard (finally ;)" feature, and then try to undo to previous scale (Cmd+Z), some objects don't return to previous position and remain outside artboard. Please see screen recording, attached.
3 votes -
画像トレースパネルでカラーモードをモノクロに設定するとカラーを透過のカラーピッカーが使えない
macOS13.6.7
Illustrator 28.6問題が発生したときに実行していた手順
1. 画像を配置し、選択した状態で「画像トレース」パネルを開く。
2. プレビューをチェックしカラーモードをグレースケールに設定する。
3. 詳細を展開しオプションの「カラーを透過」のチェックボックスをチェックする。
4. カラーを透過がアクティブになっているにも関わらずカラーピッカーが選択できない。想定していた結果
他のカラーモードのようにカラーピッカーで透過色を選択できる。実際の結果
カラーピッカーで透過色を選択できない。デフォルトでは白が透過色となっているためカラーを変更していない場合にチェックボックスをチェックした場合は白が透過されるが、他のカラーモードで透過色を選択した上でカラーモードをグレースケールに変更した場合、 透過色が以前のモードのまま保持されるため透過される部分がなくなる。EN
The color picker with color transparency cannot be used when the color mode is set to Grayscale.Steps to reproduce
1. place the image and open the "Image Trace" panel with the image selected.
2. Check the preview and set the color mode to grayscale.
3. Expand Advanced and check the checkbox for the option "Ignore Color".
4. The color picker cannot be selected even though "Ignore Color" is activated.Expected result
The color picker can select Ignore color as in other color…3 votes -
長方形を方向キーで変形すると途中から半端な寸法数値になる
MacOS12.7.3, Adobe Illustrator28.3
ドキュメント設定の単位、 環境設定の単位→一般・東アジア言語をミリメートル、環境設定の一般→キー入力を0.1 mmに設定。
長方形を描画し、shift＋方向キーの入力（1入力1mmの移動）で幅や高さを拡大または縮小していくと、4〜8回目くらいから中途半端な数値になります。方向キーのみでも何回めかに中途半端な数値になります。
ずっと整数で変形したいのに困っています。3 votes -
Don’t delete preferences after downgrade
This issue is critical.
When downgrading using the CC app (from “Other versions”), the entire preference folder is wiped out, for instance from 27.9 to 27.8.1.
It means that downgrading delete without warning years of work on custom shortcuts, transparency presets, default options, workspaces, etc.
I lost everything just because I wanted to avoid some bugs I had in 27.9.
At the very least, there should be a warning. Ideally, there should be no deletion of preferences.
Even if the use makes a copy of their preferences folder (for instance by copying “enGB” to “enGB (backup)”, the backup…
3 votes -
Color Picker lets objects disappear in Outline Mode and in Exports!
When you use the Color Picker to change the color of texts, then this will lead to the problem, that every object of the same layer disappears in the Outline Mode AND much more worse: in the export.
I made a video: https://www.youtube.com/watch?v=WBYTfLfOpRU- Create a new file.
- Create one ore more text objects. And some other path objects too, if you like.
- Use the Color Picker (!! not any other color tool) to change the color of a text.
- Go to the Outline Mode (ctrl+y) and see that every object seems to be invisible.
- Try to export the file (Export…
3 votesThanks for reporting this issue, Illustrator Team really appreciate this. We have resolved the issue now.
Kindly do “Check for Update” on Creative Cloud Desktop Update section and issue will be no longer reproducible.
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Offset Path not remembering last setting
I use Illustrator (26.5, but this has persisted through several versions) both at home and work. My mac at home remembers the last amount i used for Offset Path. For example, if i choose a path and offset by -.25 in, and then choose another shape and select Offset Path, the setting is defaulted to the same amount: -.25 in.
However, at work, if i choose a second shape and choose Offset Path, the default is set to -.025 in.
Is anyone else having this issue?
3 votes -
File > Place doesn’t work
The shortcut key to place something on artboard i.e Shift+Ctrl+P is not working
3 votes -
Plugin issues detected
Some (not all) plugins do not work in Illustrator version 26.3.1. But they work fine in 26.2.1, also they work in all previous versions 26... and 25...
I tried to fix it, followed the advice "Repair Visual C++ DLL (Windows)", but it did not help https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html?trackingid=TG8SLGS2&mv=in-product&mv2=aiWindows 10 Pro 21H2
3 votes -
BUG: Tools, workspace and panels move randomly after restart or wake
Illustrator and photoshop windows move to random positions after every restart or wake. Sometimes they move off screen in a way that makes them difficult to recover. Please fix!
3 votes -
オブジェクトの寸法数値の表示がおかしい
イラストレーター2021の長方形ツールで数値入力して四角形を作成し、四角形の寸法数値を確認したところ、ウィンドウ上部に表示された数値と、変形ウィンドウ内に表示された数値が異なる。
どちらの数値が正しい？3 votesIllustrator 製品フィードバックへご協力いただきありがとうございます。
環境設定の「プレビュー境界を使用」のオンオフの違いということで、こちらは完了とさせていただきます。
よろしくお願いいたします。
Illustrator チーム
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Vectorisation doesn't work as with CS6
Before I could vectorise a file (for example this one "SourceFile.gif") and the relsult was like the attached one "VectorisedFile.ai" with the fonction "Image trace" and it works with the 2 following option "line art" or "technical drawing".
Why doesn't it work anymore ?
Thanks for your following answer!3 votes -
(PARM) Error??
I keep getting an error pop up, 'Operation cannot complete due to an unknown Error (PARM) Error...This is happening when I'm trying to copy or paste things/ move things about // just in general It seems to happen all of the time. Is there a fix for this issue? it's driving me mad.
I am running Illustrator version 25.4.1
And running Mac OS big Sur 11.6
See attached screenshot.
3 votes -
Lightbulb speechbox is stuck.
I just updated my Ai. Upon entering to use it it, the blue Lightbulb help button speech box won't go away. It covers up the properties, layers and library tabs, inhibiting me from finishing my work. I've done everything I can and I need it to go away so I can finish what I am doing!
3 votes
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