Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
773 results found
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Illustrator 2021 - Restart Illustrator to auto-recover files doesn't work
Illustration 2021 25.0.1 version constantly crashing.
On restarting Illustrator app auto-recovery process doesn't work - It doesn't open up the unsaved files with the Recovered suffix as on previous versions.
4 votes -
Copy & Paste not working from Illustrator to Photoshop
Copy and paste from Illustrator to Photoshop no longer works. When attempting to paste in Photoshop, Photoshop gives this response..."could not complete the paste command because the clipboard data is empty or invalid". I recently updated to Illustrator CC 24.1 and Photoshop CC 21.1 running on Mac OS High Sierra v. 10.13.6 This functionality worked flawlessly on the previous versions of Illustrator and Photoshop, but no longer works with the update. I've tried trashing prefs and restarting the computer, but to no avail. Is there a fix for this?
4 votes -
Mi panel de propiedades esta TODO en ingles-
Es muy molesto, todo esta en español excepto esto y son palabras muy tecnicas las cuales no conozco. Dependo de estar parando mi trabajo y traducir cada maldita palabra. Esto no pasaba cuando utilizaba Adobe ilustrator 2020.
Este 2021 esta lleno de fallas, pero este es el mas molesto. ARREGLENLO.4 votes -
Hide edges not working
When choosing to hide edges of selected objects, 1 or more objects still have edges visible. I have resorted to back saving my documents as this feature is crucial for layouts.
4 votesAs far as I know, the auto-keying an object in a selection was a bug introduced in one of versions, not caught in time and slipped into the release, later fixed.
Since no object is forced as a key right now, I assume there is no need in having its bold outline to be hidden when Hide Edges is active, since these two factors rarely meet... However, if you have a workflow that requires to have both — I encourage you to file it as a feature request with some examples.
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"Don't show again" check box
"Don't show again" apparently means show every d*mn time.
Checking the box never works. Why?
And why does the pop-up that wants to give you the Adobe Illustrator tour show up every time I restart the program? I've used this program 20 years. I don't want to take the freakin' tour. Ever.
Fix your sh*tty program and make it as good as it was before CC.
4 votes -
Illustrator Window Disappears When Changing Screen Focus
When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.
It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.
This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and…
4 votes -
ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE
Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !
4 votesThis issue is fixed in Illustrator 2020 (version 24.1 and above)
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
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Grouped Objects Resizing Errors & Inconsistency
macOS Mojave 10.14.5
Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )
—I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.
The Process :
Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.
I then position/possibly-resize the multiple objects precisely and group them together so that their…
4 votes -
Illustrator crashes when using Image Trace
Illustrator has been continually crashing when I use the Image Trace tool. I have been using it on the "Sketched Art" setting with an image file that is 20in x 13in @ 300dpi. Also, I have noticed that when I start to manipulate the advanced options, this is when it crashes most often.
I am using Illustrator CC on Mojave OS.
4 votes -
Can't open files from Windows File Explorer
Files will no longer open from Windows File Explorer. Double clicking on file names does not work, dragging them into Illustrator does not work. Only the menu FILE > OPEN works. Please fix this.
4 votes -
23.0.3 keyboard shortcuts stop working
after roughly 15 minutes of designing, my illustrator keyboard shortcuts no long work. When I select a shortcut (eg command z, or command s), I simply get a system error sound, but no action. This is true for ALL shortcuts
i am then forced to use the menu items, or restart illustrator to keep working normally.
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Welcome screen not opening
The welcome screen spins its wheels and the blue ring. Running windows 10 pro version 1809.
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Excel graph conversation doesn't work on a Mac anymore
When pasting an Excel graph into Illustrator, text is converted to rubbish on a Mac running OS High Sierra and the newest version of Illustrator.
Also, when converting the Excel file to a PDF and opening it in Illustrator, the same thing happens. BUT, when opening the PDF in Acrobat, everything looks just fine.
To make sure it wasn't an Excel bug I saved the file in an older version of Excel – that didn't solve the problem.
I used the same Excel file on a PC and copied it into the Windows-version Illustrator, also converted the file to PDF…4 votes -
Keyboard Increments in preferences doesn't work.
I set my Keyboard Increment to .0139 and anchor points move correctly. Then I change it to .00139, which has alway worked in the past, it now jumps about 10X the correct distance. I restarted. No change. I uninstalled, then reinstalled. No change. I restarted my computer. No change. I can't work with it like this. How do I get this fixed?
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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illustrator 2018 crash
illustrator 2018 crashes when I try to make a pattern. I'm using a 2017 macbook pro.
4 votesWe are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Unselctable and undo glitch
When I go to select a shape or text item sometimes the bounding box disappears. Even when I go to show bounding box (command + Shift + B) the issue isn't resolved. I don't do anything different and it seems to happen randomly. I have to restart illustrator to fix it but sometimes that doesn't.
Once the bounding box disappears I cannot track the type and if I move an item it goes back to its org place.
Additionally, when I hit undo rather than going back one action it will go back 4 or 5 actions. This only happens…
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Got a black screen (WorkPlace)
Dear Sir/Madam
When i open Illustraitor, i got black screen work place, and I couldnt watch anything inside workplace, so could you please help me to solve this issue, thanks
please find attached for this problem4 votesI am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
前面へペースト
30.2.1にて前面へペーストが二重になるバグが時々でます。
イラレを再起動や画面の切り替えで治ったり治らなかったり。
前のバージョンではならず、別の初期化済みMacでも発生します。mac mini M4
MacOs 26.3.1
3 votes -
イラストレーターが全体に不具合
囲み選択(黒)をしても反応せず、別の場所をクリックすると囲み選択をしている風になります。
ただし、カット・コピー等の検索と置換より上の項目は指示出来ず、コピペも不可。グループ化も不可。
全く作業出来ず、途方に暮れています。3 votes -
Way too many anchorpoints after expanding strokes or using the 'Blob Brush' tool
Years and years ago something changed in Pathfinder commands, and when expanding the results contained many more anchor points than in the version before. I submitted a workflow and was told this could not be corrected in the next version and possibly not even in the version after that. It took years to get better, and it was still not as good as in CS2 (yes).
Now, expanding strokes or even using the 'Blob Brush' results in so, so many anchor points that an immediate 'Simplify' is required to create usable designs. Using both the 'Pen' tool and all other…3 votes
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