Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
686 results found
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2-finger track pad zooming glitch/delay on mac
Using 2-finger zoom with macbook pro track pad there is a major delay in Illustrator CC 2018.
2 votesHi,
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . We have also noticed that your GPU is turned OFF. Please get in touch with a support personnel so that he/she can help you out with this.
Thanks & Regards
Nitish Agarwal
Illustrator Team -
Illustrator 2018 not working
Illustrator 2018 is not working. How can I downgrade to 2017?
The whole artboard is flashing everytime I move the mouse. The rulers are flashing. Portions of the vectors are just disappearing. I have rebooted my computer twice. Illustrator 2018 is not working.2 votesI am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
Pixelated lines
Wondering if anyone has experienced this issue before? I just installed AI and using the Adobe presets (I haven't changed anything). The lines are viewing very pixelated...how...why?! Is there a setting I need to change?
2 votesPlease get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Cmd + Tab doesn't bring the main window to front
When I use Command+Tab to navigate between programs, I have to hide all open programs to see Illustrator's interface. The open palettes will display, but not the the document window, toolbar, application bar. When I try to hide Illustrator, only the palettes respond. Illustrator is generally sluggish with High Sierra.
2 votes -
Illustrator on macOS 26.5 hanging on start
In the past few weeks I'm seeing Adobe Illustrator both 2025 and 2026 are not responding on mac at start up. It's variable, yesterday it was fine, today it's not. Extremely unproductive and disruptive.
Sometimes the first document selection screen appears but then goes to Not Responding.
macOS 26.5
M21 vote -
Windows Explorer freezes when Saving As PDF
- Fresh install of Windows 10 Pro. Fully up-to date (as of Feb. 27, 2026). DXdiag attached.
- Illustrator 30.2.1 (64-bit) ** Only Illustrator and Photoshop installed (via Creative Cloud application)
- Open AI file
- Save as.. PDF
- Choose a PDF option, click Save
- Click Windows Start Menu icon (or any other icon on the task bar) - Windows task bar (explorer.exe) will be unresponsive
- To remedy, Ctrl-Alt-Del and open Task Manager -> Right-click Windows Explorer -> Restart
I literally have to do this every time I start Illustrator. It then seemingly stay stable for awhile, but then will randomly lock up Windows…
1 vote -
Illustrator Flickering/Losing Focus when Clicking Quickly (Both CPU/GPU Modes)
Illustrator flickers when clicking quickly (or just in general) both when using GPU rendering and CPU only rendering (see attached files). It seems to lose focus on Illustrator and I can see whatever background applications I am using (e.g. Google Chrome). The problem happens in both fullscreen and windowed mode.
It seems like they have the same problem in this post and standard fixes by disabling GPU Performance doesn't work: https://www.reddit.com/r/AdobeIllustrator/comments/1muf4mt/adobe_illustrator_problem/
Illustrator 30.0
Windows 11
ASUS ROG Zephyrus G14 (2025) Laptop
CPU: AMD Ryzen AI 9 HX 370
iGPU: AMD Radeon 890M
dGPU: NVIDIA GeForce RTX 5070 Ti1 vote -
Dimensions of newly created objects have numerous decimal places and don’t get adjusted afterwards
After leaving the computer on for a week with software running in the background, when trying to draw a new rectangle, the dimensions will show numerous decimal places. Moreover, when attempting to adjust the dimensions afterward, the values will jump erratically.
The background backup process of the software occupies main operational resources, resulting in lag.
1 vote -
Shift Constraint is not working properly when editing proportionally or duplicating using Option drag Shift command. Illustrator v. 29.6.1
Shift Constraint is not working properly when editing proportionally or when duplicating using Option drag Shift command. I'm surprised that as many updates as we are required to do, that the glitches and bugs are so prevalent than they used to be before constant updating. I'm beginning to think that updating isn't really about making the product better, but to keep folks paying their subscriptions.
1 vote -
Drag and Drop lag
Whenever dragging vector objects in a file, Illustrator lags, the waiting circle appears, and takes several seconds to place the object where I dropped it. Working becomes almost impossible when a simple task such as this takes this long. Illustrator 29.6.1, macOS Sequoia 15.6.
1 vote -
Illustrator "froze" when adjust object in transform panel
- Mac Mini 2024 (Sequoia 15.5)
- Adobe Illustrator 2025 (29.6.1)
- Tried moving the selected object using "Transform" panel - X,Y value
- Adjusted the "Y value" by 1mm - the app dialog "Progress - Transforming Objects..." pop up and nothing happen, app just froze.
1 vote -
Cuando necesito arrastrar un objeto, se congela el programa
Cuando necesito arrastrar un objeto, se congela el programa, incluso cuando son objetos livianos, como vectores.
Windows 11 Home
Illustrator 29.6.1 (64 bit)1 vote -
There is a delay and lag when copying in Adobe Illustrator 2025 29.5.141
When using Adobe Illustrator 2025, there is a delay and lag when copying. When performing a Ctrl+C copy of graphics or text, or when manually dragging, there is a delay and lag in the response, and the copy does not appear immediately. If a zoom operation is performed during a Ctrl+C copy, the delay and lag become even more pronounced.
0 votes -
Glitchy Application
My computer runs very smoothly with every other application, including other Adobe applications. However, as soon as I open Illustrator, my entire system lags and stutters constantly, making it impossible to get work done with the application. This needs to be fixed and run smoothly.
1 vote -
我使用ASUS G14 2025電腦，GPU RTX5070TI，跑AI時拖曳圖片等動作仍然會卡頓，關閉GPU效能也一樣，能否更新修正
我使用ASUS G14 2025電腦，GPU RTX5070TI，跑AI時拖曳圖片等動作仍然會卡頓，關閉GPU效能也一樣，能否更新修正
1 vote -
29.5.2 MacOS 15.5 M3 Performance degrades over time, after extended use.
Working with the any file, the performance degrades over time. 30min-1 hour it becomes noticeable. CPU slowly move up as time progresses from 10% to 100%. File becomes so slow that it takes 2-3 second for typed text to appear. A restart of AI fixes it.
Files are not point-heavy nor do they have complicated effects.1 vote -
Animated zoom not working on latest version 29.4 for MacBook Air M4 24GB unified memory
I am not able to animated zoom in or out after 50%. It directly jumps to 100% and gets glitchy even after that point. The same issue is happening when I try to view it in presentation mode - it just displays my art board at 50% or less or 100%. Even when I manually input the zoom percentage in the bottom left corner, it automatically jumps to 50%.
I checked GPU performance and animated zoom and made sure it's checked on.
I was facing the same problem with my old MacBook. But I have purchased and tried this on…1 vote -
There’s an issue with the undo function (Cmd + Z). Instead of undoing the last action, it jumps back to a much earlier point
There’s an issue with the undo function (Cmd + Z). Instead of undoing the last action, it jumps back to a much earlier point, and then it can’t be redone — it’s as if the last few steps never happened. Sometimes this also happens when saving the project, which is very problematic. It seems to occur randomly, and the only way to fix it is to close and reopen the program — but that doesn’t recover the lost actions either. I have the latest version of the app and a Macbook Pro M2 with 16gb of RAM.
1 vote -
Illustrator not working
When I open Illustrator the processor dramatically slows down, to the point I can't have anything else open. Photoshop, on the other hand, works fine. When I try to move my mouse in Illustrator it takes ages, the screen starts flickering when I click on something for a few minutes before I click something else and it happens again. Sometimes it crashes. I updated Illustrator last week to the newest version, then uninstalled it because I blamed the problem on the update, but version 29.4 works just as bad. It all happened suddenly, the drivers are updated and I have…
1 voteSonia, this is something something from the support team would have to take a look into...
Try to reach an agent from this page — https://helpx.adobe.com/contact.html?step=ILST (use the chat button at the right bottom corner)
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"Other option" for text in Properties panel slow down PC
Illustrator beta 29.5 35
When I try to open "other option" for text in the property panel the software slow down very much, I mean it freeze for at least 10 seconds and it happens every time. If I use the usual full Text panel no problems, but normally using the Properties is easier to have all in the same place, so it's a bit frustrating.
I link the screenshot ot the software frozen after clicking the button.Windows 11 10.0.26100 build 26100
AMD Ryzen 9 5900HX with Radeon Graphics, 3301 Mhz, 8 core, 16 processori logici
RAM 32GB
nVidia…1 vote
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