689 results found

1. A general un-usability

   I use a Mac desktop. Illustrator 28.1. There is a lot going wrong for me when using Illustrator lately. Overall it crashes itself like crazy as well as makes other apps on my computer not work when running it. It won't open sometimes, won't respond when in illustrator. Won't let me access the tool panel, so I have to force quit and re-open my not saved file. There are artifacts that will randomly show up in my art board. It's acting as if Illustrator is taking up way more memory than usual. I have been just having to force quit or start my computer completely. Even after that it's not running great. I have been waiting for an update because this has been only since the past update it's been behaving this way. Theres been no change in the apps I run along side it.

   I use a Mac desktop. Illustrator 28.1. There is a lot going wrong for me when using Illustrator lately. Overall it crashes itself like crazy as well as makes other apps on my computer not work when running it. It won't open sometimes, won't respond when in illustrator. Won't let me access the tool panel, so I have to force quit and re-open my not saved file. There are artifacts that will randomly show up in my art board. It's acting as if Illustrator is taking up way more memory than usual. I have been just having to force quit… more

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2. OSX Sonoma 14.1.2 closes Illustrator 28

   I searched and couldn't find this issue. Currently using OSX 14.1.2 on a MBP.

   16-inch 2021, M1 Max, 64GB mem, Sonoma 14.1.2

   I keep getting the following error from the OS:

   "Updated required for "illustrator"
   This version of "illustrator" is not compatible with macOS 14 or later and needs to be updated. Contact the app developer for more information.

   FWIW, this happened on the 2023 version of ai as well, so I updated it to the latest 2024 just to be safe. I'm still getting the above error though, which is funny because there's nothing I could update to. So I guess I'm notifying the developer. 😉

   As soon as I hit ok, it closes illustrator and illustrator reports a crash (log below).

   It does run for a bit before crashing. What seems to have triggered this is the document info panel. I was doing take-offs of objects by selecting all objects with the same property (around 300) and then using the document info panel w/ Objects to get a count of how many objects have the same appearance.

   I just tested for a while doing other tasks and it seems to be stable though. So this might be an isolated bug. It's really unfortunate as I need this for work and use it almost daily. I switched over to a backup imac with older OS/ai to get the job done for now.

   error report: https://pastebin.com/wL1yLNuJ

   I searched and couldn't find this issue. Currently using OSX 14.1.2 on a MBP.

   16-inch 2021, M1 Max, 64GB mem, Sonoma 14.1.2

   I keep getting the following error from the OS:

   "Updated required for "illustrator"
   This version of "illustrator" is not compatible with macOS 14 or later and needs to be updated. Contact the app developer for more information.

   FWIW, this happened on the 2023 version of ai as well, so I updated it to the latest 2024 just to be safe. I'm still getting the above error though, which is funny because there's nothing I could update to. So… more

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3. Fermeture intempestive

   L’application ne cesse de se fermer intempestivement

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4. Illustrator 2024(28.0)でブラウザなどから直接貼り付けるとハングする画像がある。

   macOS 14.1.1 MacBook Pro 2019 eGPU使用
   28.0 発生
   27.9 発生しない

   問題の発生
   ブラウザやOffice系の画像をコピーペーストまたはDrag'n'DropでIllustratorのアートボードに貼り付けるとレインボーカーソルが発生しハングする。

   問題の再現性
   「外部GPUを優先」時に発生、チェックを外すと起きない。

   アプリ側が『新しい Retype 機能を使用して画像内のテキストを編集します。』の表示をしようとした時の「外部GPUを優先」時の不具合か?

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5. GPU Compatibility Issue

   GPU is not compatible with Illustrator version 28.0

   Following is the report showing no conflict:

   ---

   System Components:

   Operating System Windows v.10.0.22631.1

   No conflicts to report.
   

   Video AMD Radeon RX 6800M v.31.0.22023.1014

   No conflicts to report.
   

   Video AMD Radeon(TM) Graphics v.30.0.15020.1001

   No conflicts to report.
   

   Audio AMD High Definition Audio Device v.10.0.1.30

   No conflicts to report.
   

   Audio AMD Streaming Audio Device v.1.0.0.9

   No conflicts to report.
   

   Audio ASUS Utility v.3.0.4.0

   No conflicts to report.
   

   Audio Realtek(R) Audio v.6.0.9394.1

   No conflicts to report.
   

   Audio Voice Changer Virtual Audio Device (WDM) v.1.0.0.1

   No conflicts to report.
   

   Network MediaTek Wi-Fi 6 MT7921 Wireless LAN Card v.3.0.1.1294

   No conflicts to report.
   

   Network Microsoft Kernel Debug Network Adapter v.10.0.22621.1

   No conflicts to report.
   

   Network Microsoft Wi-Fi Direct Virtual Adapter v.10.0.22621.1

   No conflicts to report.
   

   Network Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.22621.1

   No conflicts to report.
   

   Network Realtek PCIe GbE Family Controller v.1168.2.909.2021

   No conflicts to report.
   

   Network WAN Miniport (IKEv2) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (IP) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (IPv6) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (L2TP) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (Network Monitor) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (PPPOE) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (PPTP) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (SSTP) v.10.0.22621.1

   No conflicts to report.
   

   ---

   Debug database settings:
       AdobeCleanFontSize:              Current: 11 Default: 12
       UseAdobeCleanFont:           Current: false Default: true
       assert.enabled:              Current: true Default:
   

   GPU is not compatible with Illustrator version 28.0

   Following is the report showing no conflict:

   ---

   System Components:

   Operating System Windows v.10.0.22631.1

   No conflicts to report.
   

   Video AMD Radeon RX 6800M v.31.0.22023.1014

   No conflicts to report.
   

   Video AMD Radeon(TM) Graphics v.30.0.15020.1001

   No conflicts to report.
   

   Audio AMD High Definition Audio Device v.10.0.1.30

   No conflicts to report.
   

   Audio AMD Streaming Audio Device v.1.0.0.9

   No conflicts to report.
   

   Audio ASUS Utility v.3.0.4.0

   No conflicts to report.
   

   Audio Realtek(R) Audio v.6.0.9394.1

   No conflicts to report.
   

   Audio Voice Changer Virtual Audio Device (WDM) v.1.0.0.1

   No conflicts to report.
   

   Network MediaTek Wi-Fi 6 MT7921 Wireless LAN

   … more

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6. Freezing when copying object

   Whenever I copy or cut an object (shapes, mostly) Illustrator freezes. Sometimes for 30+ seconds.

   Windows 10. 32GB memory. It only started doing this a few months back, and it's getting worse.

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7. Illustrator Not responding

   Hi I'd like to report a bug that's been happening with my illustrator files, they've become very lagged and after ever move I make, its been coming up with Illustrator not responding and making it incapable to use, I've tried multiple ways to fix it but nothings happening, its a new laptop I've got tons of disk space and I've tried reinstalling and restarting but nothing is working I need to complete a school assignment by next week and I'm incapable of doing it because of this bug.

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8. Huion Tablet and Windows Ink

   I have the last version of Windows 11. Only on illustrator. I have a Huion tablet and the pen only has pressure when windows ink is activated. But as soon as windows ink is activated, it becomes almost impossible to click and drag any object with the pen, enter a group or chose a new tool (but no problem with the trackpad). So i have to chose between being able to work efficiently but drawing without pressure OR drawing with pressure but having debilitating lagging.

   Is there a way to keep the pressure activated without activating windows ink ?

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9. Heavy lag in Illustrator using Apple M2

   I just installed Illustrator 28 on my brand new MacBook Pro M2 (16GB RAM, 512GB Storage), a pretty well specced machine. Mac OS Sonoma 14.0.

   I'm experiencing heavy lags in multiple forms: When typing text, when moving paths or objects.
   This happens when "View using GPU" is enabled. Without it the lag is gone, but other graphical bugs seem to occur, so this is not an option for too long.
   I uninstalled AI and reinstalled it freshly, not keeping my settings to rule out this as a possible cause. Issue is still there.

   I need a fix as soon as possible, as I'm the only person responsible for all things design in my company.

   I just installed Illustrator 28 on my brand new MacBook Pro M2 (16GB RAM, 512GB Storage), a pretty well specced machine. Mac OS Sonoma 14.0.

   I'm experiencing heavy lags in multiple forms: When typing text, when moving paths or objects.
   This happens when "View using GPU" is enabled. Without it the lag is gone, but other graphical bugs seem to occur, so this is not an option for too long.
   I uninstalled AI and reinstalled it freshly, not keeping my settings to rule out this as a possible cause. Issue is still there.

   I need a fix as soon as… more

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10. Illustrator 27.9 not functioning even with the most simple tasks 2023

    I get a spinning wheel on the simple task of tipping and trying to move a 4-letter word. The word doesn't follow my cursor. I outlined the word, and I can't move it or duplicate without getting the spinning wheel. I created a simple rectangle and I get the same. Change color, resize, duplicate with keyboard, the same. I closed all other apps, the same. Can't work with the app, it's useless. Please help.

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11. Crashing on First Action in New Artboard

    Program crashing as soon as I perform the first action in a new whiteboard. No warning, report, or otherwise. Just closes. Compatibility report shows no issues:

    ---

    System Components:

    Operating System Windows v.10.0.22621.1

    No conflicts to report.
    

    Video Intel(R) UHD Graphics v.27.20.100.9664

    No conflicts to report.
    

    Video NVIDIA GeForce RTX 2070 Super v.31.0.15.3742

    No conflicts to report.
    

    Audio Intel(R) Display Audio v.10.27.0.10

    No conflicts to report.
    

    Audio NVIDIA High Definition Audio v.1.3.40.14

    No conflicts to report.
    

    Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.49.0.0

    No conflicts to report.
    

    Audio Realtek(R) Audio v.6.0.9394.1

    No conflicts to report.
    

    Network Killer E3000 2.5 Gigabit Ethernet Controller v.10.57.330.2022

    No conflicts to report.
    

    Network Killer(R) Wi-Fi 6 AX1650w 160MHz Wireless Network Adapter (200D2W) v.22.200.2.1

    No conflicts to report.
    

    Network Microsoft Kernel Debug Network Adapter v.10.0.22621.1

    No conflicts to report.
    

    Network Microsoft Wi-Fi Direct Virtual Adapter v.10.0.22621.1

    No conflicts to report.
    

    Network Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.22621.1

    No conflicts to report.
    

    Network Realtek USB GbE Family Controller v.11.13.420.2023

    No conflicts to report.
    

    Network WAN Miniport (IKEv2) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (IP) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (IPv6) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (L2TP) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (Network Monitor) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (PPPOE) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (PPTP) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (SSTP) v.10.0.22621.1

    No conflicts to report.
    

    ---

    Debug database settings:
        AdobeCleanFontSize:              Current: 11 Default: 12
        UseAdobeCleanFont:           Current: false Default: true
        assert.enabled:              Current: true Default:
    

    Program crashing as soon as I perform the first action in a new whiteboard. No warning, report, or otherwise. Just closes. Compatibility report shows no issues:

    ---

    System Components:

    Operating System Windows v.10.0.22621.1

    No conflicts to report.
    

    Video Intel(R) UHD Graphics v.27.20.100.9664

    No conflicts to report.
    

    Video NVIDIA GeForce RTX 2070 Super v.31.0.15.3742

    No conflicts to report.
    

    Audio Intel(R) Display Audio v.10.27.0.10

    No conflicts to report.
    

    Audio NVIDIA High Definition Audio v.1.3.40.14

    No conflicts to report.
    

    Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.49.0.0

    No conflicts to report.
    

    Audio Realtek(R) Audio v.6.0.9394.1

    No conflicts to report.
    

    Network Killer E3000 2.5

    … more
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12. Adobe Express QR Code Keeps Crashing Illustrator

    I was working on a poster and needed a QR Code. I built a code in Adobe Express, saved it as SVG file, and opened it, along with my poster, in Illustrator. Every time I tried to copy the QR Code to paste it on my poster, Illustrator crashed. I tried re-doing the code, saving it as different file types, etc. When I recreated the QR Code in a different program, it worked perfectly.

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13. GPU Preview Disables GPU Preview & Crashes erase Embedded Files

    Running Illustrator 27.8.1 on macOS Ventura 13.5.1

    MacBook Pro 16" 2022
    M2 Max
    32 GB

    Every now and then Illustrator switches to CPU Preview and disables GPU Preview. This can be fixed (most of the time) by saving, closing the file, and re-opening it.

    Somewhat related, Illustrator crashes daily, and when opening the recovered file, all embedded images are either invisible, black, or turn into noise. When looking at the "Links" panel, those files show up as 0 bytes in size.

    Weirdly enough, general performance is fine.

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14. Big ugly black square in the middle of my picture.

    Every time I open a PDF version of my image, Illustrator adds a big ugly black square right in the middle of my picture, and there doesn't appear to be a quick way to remove it.

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15. Arrow keys just stop working in Illustrator 2023 Mac

    Since the last update to 27.7 on my Mac (Monterey 12.6.7), the arrow keys just stop working, andI have to quit and relaunch Illustrator to get them to work again.

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16. unresponsive after remote desktop disconnection

    While using AI (2023, Windows) via remote desktop, AI becomes unresponsive and must be force-quit each time the RDP connection drops.

    To reproduce:
    - Connect remotely to Windows
    - Start AI
    - Break network connection
    - Restore network connection

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17. Multiple plugin issues reported in Illustrator 2023

    Hi,

    When we open our recently updated Illustrator 2023, it reports a series of plugin issues, see attached. Please fix it.

    Thanks,
    Lior
    Hebrew University of Jerusalem

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18. GPU performance enabled, but Illustrator is still using CPU at 100%?

    Greetings, I have a 4070 ti and an AMD Ryzen 9 5900x (12 core) with 64 gb of RAM config, windows 11 machine. I have resetted the config files (deleted all the folders there), whenever I open a project that has 3d materiales and objects in it, illustrator refuses to use my GPU, despite having all the relevant boxes ticked in preferences. Here is a screenshot of whats happening. I am a CC subscriber and using the latest version (27.6.1 64bit). My video card should be able to handle any 3d task I set to it silky smooth, just applying "inflate and basic color parameters, plus raytracing" makes everyting take ages, instead of fast changes like I see on some of the tutorial videos

    Greetings, I have a 4070 ti and an AMD Ryzen 9 5900x (12 core) with 64 gb of RAM config, windows 11 machine. I have resetted the config files (deleted all the folders there), whenever I open a project that has 3d materiales and objects in it, illustrator refuses to use my GPU, despite having all the relevant boxes ticked in preferences. Here is a screenshot of whats happening. I am a CC subscriber and using the latest version (27.6.1 64bit). My video card should be able to handle any 3d task I set to it silky smooth, just applying… more

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19. colourproof is not available

    Colourproof is not available (OS 10.15.7 / AI 27.4.1) as preview mode in RGB or CMYK – doesn´t matter. tested various documents.

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20. Object editing actions stop working

    Some actions stop working without reason. Sometimes I can't rearrange objects or even duplicate. That includes the Keyboard shortcuts for those actions. I need to restart Illustrator for it to work again.
    I work on Macbook Pro 14" M1 Pro

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