677 results found

1. Cannot turn on GPU performance, NVIDIA card

   Cannot turn on GPU performance on Nvidia card
   My card: Nvidia gt 610m, before illustrator can turn on GPU performance but now I can't. I had to try reinstall app and driver Nvidia, update windows but nothing.
   Please fix it, thanks

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Consistent repeat crashes

   Consistent repeat crashes. I'm on a MAC High Sierra. I know my Illustrator 21.1 will at least crash around 10am and 3pm EVERYDAY. It goes through phases where it will crash 4 times a day.

   I am merely opening an Illustrator file from my desktop or in a folder on my desktop that is 1mb -5mb most times when this happens. When clicking on the file and waiting for this small file to open and nothing happens I realize that it's locked up.

   I check the task manager and sure enough it's not responding and I have to force quit the program. It was so bad I was keeping a journal. Then it got so ridiculous that I quit. It's how I know what time of the day it is.

   Consistent repeat crashes. I'm on a MAC High Sierra. I know my Illustrator 21.1 will at least crash around 10am and 3pm EVERYDAY. It goes through phases where it will crash 4 times a day.

   I am merely opening an Illustrator file from my desktop or in a folder on my desktop that is 1mb -5mb most times when this happens. When clicking on the file and waiting for this small file to open and nothing happens I realize that it's locked up.

   I check the task manager and sure enough it's not responding and I have to force quit… more

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   Request to Contact Support  ·  Illustrator Engineering responded

   We are closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

3. Placed .tiff file making vector image disappear

   In my line of work we have "distresses" that we place over the vector image that we've created. The distresses are .tiff files and with the last update have began making the vector image disappear. When printed everything is fine. However most of the time we also have to export as a .png to send our customers a proof and we have to export several times before getting a .png we can use.

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   Under Review  ·  5 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Object > Expand = Crash

   I have the most updated version of Illustrator CC - whenever I use the expand tool, illustrator crashes.

   I've reinstalled, restarted my computer - can't seem to figure it out.

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   Request to Contact Support  ·  Illustrator Engineering responded

   We are closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

5. type/color changes having difficulty taking

   v.22.0.1 64-bit on win 10
   never had these issues before today, but basically some changes are selectively not taking, are reverting back to previous. 2 examples:

   1. changed type font from Clyburn to Hummingbird (from Tk), change takes, saved work, then went to move type and reverts to Clyburn. so copied layer with Hummingbird, locked it, hid it, then made change, still switched back. closed/rebooted Illustrator, was back in Clyburn. however, made change and it finally took, however could not change between Hummingbird Regular and Bold.

   2. working with ellipses in a logo in CMYK. placed ellipse with gradient stroke. copied layer, copied hex code of 1 color from gradient, applied that color to the copied ellipse, but it put another similar tone. so i verified i had the correct layer selected, went to appearance panel, shift-clicked the stroke color again and this time input the CMYK percentage values, verified the new values took in all 4 fields, butt it stayed the old undesirable color.

   these frustrating issues never occurred when using previous versions of Illustrator on both Mac and PC since CS4, CS5, CS5.5, CS6, CC15, and CC17, so i'm pretty sure it's not me but CC18.

   v.22.0.1 64-bit on win 10
   never had these issues before today, but basically some changes are selectively not taking, are reverting back to previous. 2 examples:

   1. changed type font from Clyburn to Hummingbird (from Tk), change takes, saved work, then went to move type and reverts to Clyburn. so copied layer with Hummingbird, locked it, hid it, then made change, still switched back. closed/rebooted Illustrator, was back in Clyburn. however, made change and it finally took, however could not change between Hummingbird Regular and Bold.

   2. working with ellipses in a logo in CMYK. placed ellipse with gradient stroke. copied layer,… more

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6. anchor point and handle display - no visible difference on screen

   With CC 2018 update there is NO visible difference with ANY of the 3 options of the ANCHOR POINT AND HANDLE DISPLAY dialog in preferences.

   THEY ALL LOOK EXACTLY THE SAME ON THE SCREEN!!!!!

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   With version 22.1 there is feature preference added for anchor point and handle size under "Anchor Points, Handle, and Bounding Box display".

   You can update to latest version of Illustrator to use the feature.

7. 2-finger track pad zooming glitch/delay on mac

   Using 2-finger zoom with macbook pro track pad there is a major delay in Illustrator CC 2018.

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   Request to Contact Support  ·  Nitish Agarwal responded

   Hi,

   Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . We have also noticed that your GPU is turned OFF. Please get in touch with a support personnel so that he/she can help you out with this.

   Thanks & Regards
   Nitish Agarwal
   Illustrator Team

8. Illustrator 2018 not working

   Illustrator 2018 is not working. How can I downgrade to 2017?
   The whole artboard is flashing everytime I move the mouse. The rulers are flashing. Portions of the vectors are just disappearing. I have rebooted my computer twice. Illustrator 2018 is not working.

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   Request to Contact Support  ·  Illustrator Engineering responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Warm Regards,
   Mohit Agarwal | Lead Software Engineer – Illustrator

9. Pixelated lines

   Wondering if anyone has experienced this issue before? I just installed AI and using the Adobe presets (I haven't changed anything). The lines are viewing very pixelated...how...why?! Is there a setting I need to change?

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   Request to Contact Support  ·  Anish Kumar responded

   Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Cmd + Tab doesn't bring the main window to front

    When I use Command+Tab to navigate between programs, I have to hide all open programs to see Illustrator's interface. The open palettes will display, but not the the document window, toolbar, application bar. When I try to hide Illustrator, only the palettes respond. Illustrator is generally sluggish with High Sierra.

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11. Radeon RX 580 not detected by Illustrator 30.8.2 on Windows 11 25H2

    Radeon RX 580 not detected by Illustrator 30.8.2 on Windows 11 25H2
    Description
    Adobe Illustrator 30.8.2 does not detect my AMD Radeon RX 580 GPU.
    Under Edit > Preferences > Performance, Illustrator displays:
    “Compatible GPU: Not Available” and the GPU Performance option is unavailable.
    System configuration
    - Adobe Illustrator: 30.8.2
    - Operating System: Windows 11 Home 25H2
    - GPU: AMD Radeon RX 580 Series
    - VRAM: 8 GB
    - AMD Driver: Adrenalin Edition 26.5.2 WHQL
    - WDDM: 3.1
    - Direct3D DDI: 12
    - RAM: 16 GB
    - Architecture: 64-bit
    Problem
    Windows correctly detects the Radeon RX 580 and DirectX is working normally.
    The Windows DirectX Diagnostic Tool (dxdiag) reports:
    - Radeon RX 580 Series
    - Approximately 8 GB of dedicated VRAM
    - Direct3D Acceleration: Enabled
    - DirectDraw Acceleration: Enabled
    - WDDM 3.1
    - Direct3D DDI: 12
    - No problems found
    Windows Graphics Settings is also configured to run Adobe Illustrator 2026 using:
    High Performance → Radeon RX 580 Series
    However, Illustrator still reports:
    “Compatible GPU: Not Available”
    Additional evidence
    The Illustrator System Report correctly identifies:
    Adobe Illustrator 2026 30.8.2
    and Windows 11 64-bit.
    However, under:
    GPU Information
    the section is completely empty. Illustrator does not report any GPU information there.
    This suggests that Illustrator is failing to detect the GPU internally, rather than simply disabling GPU performance after detecting an unsupported GPU.

    Troubleshooting already performed
    1. Updated the AMD Radeon RX 580 driver to Adrenalin Edition 26.5.2 WHQL.
    2. Restarted the computer after the driver installation.
    3. Confirmed that Windows correctly recognizes the RX 580.
    4. Confirmed through dxdiag that Direct3D 12 is active and functioning.
    5. Confirmed that Windows assigns the Radeon RX 580 to Illustrator as the High Performance GPU.
    6. Restarted Illustrator.
    7. Reset Illustrator preferences.
    8. The issue persists after all of the above.
    Expected behavior
    Illustrator should recognize the Radeon RX 580 as a compatible GPU and allow GPU Performance to be enabled.

    Actual behavior
    Illustrator continues to display:
    “Compatible GPU: Not Available”
    even though the GPU is correctly recognized by Windows, Direct3D 12 is active, the latest AMD driver is installed, and Windows is configured to use the RX 580 for Illustrator.
    Request
    Please investigate GPU detection for AMD Radeon RX 500 Series / Polaris GPUs in Illustrator 30.8.2, particularly on Windows 11 25H2.
    The GPU works correctly at the Windows/DirectX level, but Illustrator appears unable to detect it internally.
    I can provide the complete Illustrator System Report, DirectX diagnostic information, screenshots, and any additional diagnostic files required.

    GPU não detectada pelo Illustrator 30.8.2

    Resumo

    O Adobe Illustrator 30.8.2 não detecta minha GPU AMD Radeon RX 580 e exibe a mensagem “GPU compatível não disponível” em Editar > Preferências > Desempenho.

    A GPU funciona normalmente no Windows e é reconhecida corretamente pelo DirectX. O Windows também está configurado para executar o Illustrator usando a Radeon RX 580 em modo de alto desempenho.

    Configuração do sistema

    • Adobe Illustrator: 30.8.2
    • Sistema operacional: Windows 11 Home 25H2
    • GPU: AMD Radeon RX 580 Series
    • VRAM: 8 GB
    • Driver AMD: Adrenalin Edition 26.5.2 WHQL
    • WDDM: 3.1
    • Direct3D DDI: 12
    • Memória RAM: 16 GB
    • Arquitetura: 64-bit

    Comportamento observado

    Em:

    Editar > Preferências > Desempenho

    o Illustrator apresenta:

    “GPU compatível não disponível”

    e a opção Desempenho da GPU permanece indisponível.

    O relatório de informações do sistema gerado pelo próprio Illustrator também apresenta a seção “Informações de GPU” vazia, em vez de identificar a Radeon RX 580.

    Verificações realizadas

    1. O driver da Radeon RX 580 foi atualizado para o AMD Adrenalin Edition 26.5.2 WHQL.
    2. O computador foi reiniciado após a atualização.
    3. O Windows reconhece corretamente a Radeon RX 580.
    4. O DirectX Diagnostic Tool (dxdiag) reconhece a Radeon RX 580 com aproximadamente 8 GB de VRAM.
    5. O dxdiag informa:
       • Direct3D acceleration: Enabled
       • DirectDraw acceleration: Enabled
       • WDDM 3.1
       • Direct3D DDI: 12
       • Nenhum problema encontrado.
    6. Em Configurações do Windows > Sistema > Tela > Gráficos, o Adobe Illustrator 2026 está configurado como: Alto desempenho (Radeon RX 580 Series).
    7. As opções de otimização gráfica do Windows para o Illustrator também foram testadas.
    8. O Illustrator foi reiniciado.
    9. As preferências do Illustrator foram redefinidas, mas o problema de GPU permaneceu.

    Evidência adicional

    O relatório do sistema do Illustrator identifica corretamente o aplicativo como:

    Adobe Illustrator 2026 30.8.2

    e identifica o sistema como Windows 11 64-bit, porém a seção:

    Informações de GPU

    permanece sem informações.

    Isso indica que o Illustrator não está simplesmente desabilitando uma GPU reconhecida. Ele parece não estar detectando a GPU dentro do próprio aplicativo.

    Resultado esperado

    O Illustrator deveria reconhecer a Radeon RX 580 como uma GPU compatível e permitir ativar:

    Desempenho da GPU

    Resultado atual

    O Illustrator continua apresentando:

    “GPU compatível não disponível”

    mesmo com a Radeon RX 580 funcionando corretamente no Windows, Direct3D 12 ativo e o aplicativo configurado pelo Windows para utilizar a GPU em modo de alto desempenho.

    Solicitação

    Gostaria que a equipe do Illustrator investigasse a detecção de GPUs AMD Radeon RX 500 Series/Polaris no Illustrator 30.8.2, especialmente em sistemas com Windows 11 25H2.

    Acredito que o problema esteja na detecção/compatibilidade da GPU dentro do Illustrator, e não no hardware, no driver ou no funcionamento da GPU no Windows.

    Radeon RX 580 not detected by Illustrator 30.8.2 on Windows 11 25H2
    Description
    Adobe Illustrator 30.8.2 does not detect my AMD Radeon RX 580 GPU.
    Under Edit > Preferences > Performance, Illustrator displays:
    “Compatible GPU: Not Available” and the GPU Performance option is unavailable.
    System configuration
    - Adobe Illustrator: 30.8.2
    - Operating System: Windows 11 Home 25H2
    - GPU: AMD Radeon RX 580 Series
    - VRAM: 8 GB
    - AMD Driver: Adrenalin Edition 26.5.2 WHQL
    - WDDM: 3.1
    - Direct3D DDI: 12
    - RAM: 16 GB
    - Architecture: 64-bit
    Problem
    Windows correctly detects the Radeon RX 580 and DirectX is… more

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12. Illustrator on macOS 26.5 hanging on start

    In the past few weeks I'm seeing Adobe Illustrator both 2025 and 2026 are not responding on mac at start up. It's variable, yesterday it was fine, today it's not. Extremely unproductive and disruptive.

    Sometimes the first document selection screen appears but then goes to Not Responding.

    macOS 26.5
    M2

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13. Windows Explorer freezes when Saving As PDF

    • Fresh install of Windows 10 Pro. Fully up-to date (as of Feb. 27, 2026). DXdiag attached.
    • Illustrator 30.2.1 (64-bit) ** Only Illustrator and Photoshop installed (via Creative Cloud application)

    1. Open AI file
    2. Save as.. PDF
    3. Choose a PDF option, click Save
    4. Click Windows Start Menu icon (or any other icon on the task bar) - Windows task bar (explorer.exe) will be unresponsive
    5. To remedy, Ctrl-Alt-Del and open Task Manager -> Right-click Windows Explorer -> Restart

    I literally have to do this every time I start Illustrator. It then seemingly stay stable for awhile, but then will randomly lock up Windows Explorer again after working for awhile. It seems to most often happen when using the Type tool, and clicking on other parts of the Workspace.

    This is infuriating, and has caused me to entirely reinstall the Operating System to try to find a remedy. Nothing has worked.

    • Fresh install of Windows 10 Pro. Fully up-to date (as of Feb. 27, 2026). DXdiag attached.
    • Illustrator 30.2.1 (64-bit) ** Only Illustrator and Photoshop installed (via Creative Cloud application)

    1. Open AI file
    2. Save as.. PDF
    3. Choose a PDF option, click Save
    4. Click Windows Start Menu icon (or any other icon on the task bar) - Windows task bar (explorer.exe) will be unresponsive
    5. To remedy, Ctrl-Alt-Del and open Task Manager -> Right-click Windows Explorer -> Restart

    I literally have to do this every time I start Illustrator. It then seemingly stay stable for awhile, but then will randomly lock up Windows… more

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14. Illustrator Flickering/Losing Focus when Clicking Quickly (Both CPU/GPU Modes)

    Illustrator flickers when clicking quickly (or just in general) both when using GPU rendering and CPU only rendering (see attached files). It seems to lose focus on Illustrator and I can see whatever background applications I am using (e.g. Google Chrome). The problem happens in both fullscreen and windowed mode.

    It seems like they have the same problem in this post and standard fixes by disabling GPU Performance doesn't work: https://www.reddit.com/r/AdobeIllustrator/comments/1muf4mt/adobe_illustrator_problem/

    Illustrator 30.0
    Windows 11
    ASUS ROG Zephyrus G14 (2025) Laptop
    CPU: AMD Ryzen AI 9 HX 370
    iGPU: AMD Radeon 890M
    dGPU: NVIDIA GeForce RTX 5070 Ti

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15. Dimensions of newly created objects have numerous decimal places and don’t get adjusted afterwards

    1. After leaving the computer on for a week with software running in the background, when trying to draw a new rectangle, the dimensions will show numerous decimal places. Moreover, when attempting to adjust the dimensions afterward, the values will jump erratically.

    2. The background backup process of the software occupies main operational resources, resulting in lag.

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16. Shift Constraint is not working properly when editing proportionally or duplicating using Option drag Shift command. Illustrator v. 29.6.1

    Shift Constraint is not working properly when editing proportionally or when duplicating using Option drag Shift command. I'm surprised that as many updates as we are required to do, that the glitches and bugs are so prevalent than they used to be before constant updating. I'm beginning to think that updating isn't really about making the product better, but to keep folks paying their subscriptions.

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17. Drag and Drop lag

    Whenever dragging vector objects in a file, Illustrator lags, the waiting circle appears, and takes several seconds to place the object where I dropped it. Working becomes almost impossible when a simple task such as this takes this long. Illustrator 29.6.1, macOS Sequoia 15.6.

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18. Illustrator "froze" when adjust object in transform panel

    1. Mac Mini 2024 (Sequoia 15.5)
    2. Adobe Illustrator 2025 (29.6.1)
    3. Tried moving the selected object using "Transform" panel - X,Y value
    4. Adjusted the "Y value" by 1mm - the app dialog "Progress - Transforming Objects..." pop up and nothing happen, app just froze.

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19. Cuando necesito arrastrar un objeto, se congela el programa

    Cuando necesito arrastrar un objeto, se congela el programa, incluso cuando son objetos livianos, como vectores.

    Windows 11 Home
    Illustrator 29.6.1 (64 bit)

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20. There is a delay and lag when copying in Adobe Illustrator 2025 29.5.141

    When using Adobe Illustrator 2025, there is a delay and lag when copying. When performing a Ctrl+C copy of graphics or text, or when manually dragging, there is a delay and lag in the response, and the copy does not appear immediately. If a zoom operation is performed during a Ctrl+C copy, the delay and lag become even more pronounced.

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