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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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692 results found

  1. Text spacing

    There is some kind of problem with the text spacing feature. It has been causing issues such as duplication of previous text, deleting text from another part of the page, causing all text to be spaced incorrectly and more.

    4 votes
    1 comment  ·  Performance  ·  Admin →
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  2. Slow doing anything.

    When I open the program, everything is going and moving fast, after awhile it gets really slow!
    I understand that it maybe after awhile the cache gets full and the program gets to operate slower but this is not the case here.
    With previous versions I didn't have to close and open the program in order for it to speed up. I would go for weeks not needing to close it. Right now in just couple of hours the program works from fast to being slow for no reason.

    4 votes
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  3. Slow performance when opening file from SMB3 volume

    Illu CC2018, OS X 10.11, SMB3 volume: open, save, place links etc. on/from SMB3 volume is incredibly slow (smae with SMB1 and SMB2). Indesign & PS CC2018 do not show this behaviour.

    4 votes
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  4. Slow response time

    I have been using a my 2014 Macbook Pro with no problems using Adobe Illustrator. However I recently switched over to a PC i7-6850K CPU and two EVGA 1080 GFX cards. And I find that when I use AI after about 1 hour it starts to seriously lag... getting worse as time goes on. The only way I have been able to temporarily resolve this is to close AI entirely and then re-open the program.

    4 votes
    1 comment  ·  Performance  ·  Admin →
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  5. Not enough memory

    Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it…

    4 votes
    Request to Contact Support  ·  3 comments  ·  Performance  ·  Admin →
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  6. Slow and Laggy on Latest OS MacOS 15.2 Beta

    While using the app since the OS update (15.2 Beta (24C5089c), selecting any items is very slow and often registered as a move instead of select, pretty unable. Also flagged with Apple in case its there side.

    3 votes
    4 comments  ·  Performance  ·  Admin →
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  7. AI 29.0 runs slower than previous version

    Is Illustrator running increasingly SLOW with every single update! It's not an update if the application keeps getting WORSE.

    3 votes
    3 comments  ·  Performance  ·  Admin →
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  8. Enormément de latence

    Je rencontre des problèmes avec illustrator. Mon ordinateur est équipé de Windows 10 et d'une carte graphique NVIDIA RTX A4500 à jour. Depuis la version 28.0 de l'application, celle-ci met beaucoup de temps à se lancer et lorsque cela se produit, je n'arrive pas à accéder à l'écran d'accueil où je peux choisir le type de plan de travail que je souhaite utiliser. Je suis contraint d'ouvrir directement un fichier depuis mon explorateur de fichiers, sinon l'application ne fonctionne pas. De plus, une fois que j'ai ouvert un fichier, il y a un temps de latence d'au moins 30 secondes,…

    3 votes
    4 comments  ·  Performance  ·  Admin →
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  9. Fan runs constantly after update to 27.4.1

    Updated to 27.4.1 yesterday. Today whenever I run Illustrator, my fan kicks in on high. Activity monitor says "Adobe Illustrator Web Content" is using 100% of my CPU.
    Using: MacBook Pro 2019, running Catalina 10.15.7
    Restarting doesn't help. Only thing that helps is to quit Illustrator or run previous version (26.5.3)

    3 votes
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  10. "Adobe Illustrator Web Content" process runs when I open the document in latest versions of AI and keeps running forever, taking CPU and RAM

    Title says it all. Wasn't happening up until few versions back. Still happens with 27.4.1.

    Macbook Pro/2019, Intel, macos 10.15.7

    3 votes
    5 comments  ·  Performance  ·  Admin →
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  11. Crashing while using Wacom Intuos

    Using the Wacom Intuos Comic Pen & Touch pad (2015) model, and illustrator crashes every time I start using the drawing pad. Does not crash when I use my mouse for pen tool.

    3 votes
    1 comment  ·  Performance  ·  Admin →
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  12. Delays and Sluggishness

    For the 30+ years I've been using Adobe Illustrator, I don't think I have every really been bothered by the app or an update until last year. Now when you open AI, make a new file, or try to drag content around on a canvas or move the page around using the hand tool, the app is very lethargic and jerky. It is as if it is validating all actions by an online verification before any action is done. This really makes using the app frustratingly slow.

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  13. placing (linking) JPGs in illustrator makes files incredibly slow to work with

    Often I create layouts that require linking JPG in my doc. Whenever there are multiple JPGs in my doc, the doc becomes very slow. I do not notice the same performance issue if the linked files are TIFs. This has been an issue for multiple versions of Illustrator.

    3 votes
    2 comments  ·  Performance  ·  Admin →
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  14. AI 25.4.1 GPU performance still very slow, cannot easily editing previous version files

    Since AI 25.2 I've had problems editing files. With GPU features enabled, all UI functions, selecting, deselecting, all mouse dragging functions, menu selections are all extremely slow to respond, I'm talking several seconds between responses to clicks and movement. Turning off "Real Time Editing" helps somewhat, delays are shortened, but still very difficult to work with. Disabling Animated-zoom has no effect. Disabling GPU entirely, improves selection and dragging, but there is still a delay of several seconds after releasing the mouse button. This behavior seems restricted to editing files prior to v25.2, but not all. Preforming a "SaveAs" over the…

    3 votes
    6 comments  ·  Performance  ·  Admin →
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  15. AiRobin using 16-24% CPU constantly

    Every time Illustrator is opened (and sometimes after it is closed) AIRobin uses cpu constantly even when no files are opened.

    1. OS: Windows 10 Pro ver:2004 build:19041.1165
    2. Illustrator Beta 26.0.667
    3. steps to reproduce are above
    4. my expected result is for it to only use CPU when a task is needed
    5. this description should be more than adequate.
    3 votes
    2 comments  ·  Performance  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,
    Please download latest PreRelease Build of 26.0 from PreRelease section of CCD and see if you are still facing the issue .
    If not a Prerelease member Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 26.0 from CCD “Prerelease” tab in Categories section.
    Regards
    Ankit Goyal
    Illustrator Team

  16. Multi-Selection Lag on M1 MacBook Pro

    When selecting multiple objects or points, Illustrator will lag consistently throughout the process and the objects will "stick" to your cursor. So the previously selected objects end up being moved while trying to select more objects.

    Illustrator Version: 25.4.1
    Model Name: MacBook Pro
    Model Identifier: MacBookPro17,1
    Chip: Apple M1
    Total Number of Cores: 8 (4 performance and 4 efficiency)
    Memory: 16 GB
    System Firmware Version: 6723.140.2
    OS Loader Version: 6723.140.2

    3 votes
    1 comment  ·  Performance  ·  Admin →
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  17. Illustrator 25 extremely slow

    Illustrator 25 (the past several versions; currently running 25.2.3 on two separate Macs) on Mac OS (Big Sur) has been running extremely slowly for me. I've reinstalled the app, reset prefs, removed plugins, removed fonts, etc., unticked "GPU performance," ensured that dictation is disabled at the OS level, and Illustrator is still giving me the beach ball of death for things like selecting items in the menu with a dead-simple file.

    I have downloaded Affinity Designer, but it's not making my socks go up and down — twenty years of Illustrator muscle memory makes it hard to switch. I'm not clear…

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  18. Selection Lag / Delay v.25.2.3 Windows 10

    I have been experiencing delays with Illustrator for some time now. It will lag for a second or so when selecting objects / text. A popup will flash in the top left hand corner of the screen, but it is too brief to identify what the popup is. I have tried screen recording but it's too brief even for that. Last month I did a clean install to see if that solved the problem and it did - but it's gradually come back. Constantly having to restart the system to bring performance back to normal. I find that the AI…

    3 votes
    2 comments  ·  Performance  ·  Admin →
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  19. gpu animated zoom ramdomly disables after 25.0.1 update (25.2.1)

    Last tried with illustrator version 25.2.1

    Using animated zoom – gpu enabled – illustrator randomly switches to cpu while working on illustrator PDFs
    Does not occur while working in a .ai file, only PDF.

    Interim Solution: downgrade to 25.0 – animated zoom works fine using 25.0, but now randomly crashes from time to time …

    MacBook Pro (16-inch, 2019)
    2.3 GHz 8-Core Intel Core i9
    32 GB 2667 MHz DDR4
    AMD Radeon Pro 5500M 8 GB

    Big Sur 11.2.3

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  20. Flickering Background on resume

    Mac mini M1, grey background seems to stutter/flicker the Ai has been open and the Mac is woken up from sleep. Happens every time. Quiz and reopen fixes it most times. See video

    3 votes
    0 comments  ·  Performance  ·  Admin →
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