Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
947 results found
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Workspace window falls off the page
The newest update does not fix the issue I am having with the workspace window falling off the page when I try to drag the bottom right corner to better fit my art/desktop as needed. Does not respond to the position of my mouse, I have to over exaggerate where I want it while I click and drag my mouse.
1 voteKimberly, the image you attached to the report is not related to it, and shows a screenshot of the UV page instead.
So if you are still having this problem, please provide a proper screenshot or maybe a video even, if necessary. Either way, please comment back on this.
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Missing workspace when using external monitors
When I use my external Monitors (Dell, only 3 month old) in combination with my newest generation MacBook Pro Illustrator crashes all the time when the monitors are set into standby-mode. Strange to say this issue only appears when the monitors are in standby-mode for more than 10 Seconds!
After 10 seconds waking them up illustrator only shows one of my tool-options. No toolbar, oder canvas. At the moment it's really hard for me to work with this issue because i need to restart illustrator all the time to get rid of it.
in my overview illustrator shows up, but…
1 vote -
start up screen flashing black and white
when i open adobe illustrator the screen flashes black and white continuously and the menus close instantly when i click on them. i can open a new document by pressing ctrl n but cannot click on any of the menus.
this only happens when i am signed in, which i need. i can sign out by quickly clicking the sign out button in the help menu before it closes again, but this is not ideal.
this only happens in illustrator CC 2015, not photoshop.1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Can not select the group completely by clicking the respective target column button. This happens when the first object inside the group is
Can not select the group completely by clicking the respective target column button. This happens when the first object inside the group is hidden.
1 vote -
bars on the screen when moving (arm tool)
bars on the screen when moving the arm tool
1 vote -
Creating new document blocked / or the whole illustartor blocked
- User is having some item selected on currently opened document,
- Press on create a new document (shortcut on from the menu),
- Window with new document properties pops up,
- When user clicks - return key too fast, creating new document gets blocked
- Reason for that is that under create new document window illustrator show "move window" (see srceen).
- To proceed with creating new document you have to close the create new document window and move window and again go back to create new...
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Windows Maximize only takes a 1/4th of the screen
Whenever I full-screen Illustrator flashes to fill the entire window then only fills the top left 1/4th of the screen.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
change measurements from pixels to inches with control click
(mac) used to be able to control and click in the corner of rulers - left hand side to change units of measurement ? please bring back???!!!!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Disable jumping of dock icon during saving on MacOS
When saving documents with Adobe Cloud (e. g. Adobe Illustratior 23.0.1) apps on MacOS (10.14.1) the dock icon „jumps“ repeatedly. This is a MacOS feature to alert the user that the program that is „jumping“ needs something done by the user (like confirming or canceling something in a dialog box).
But with Adobe apps the jumping of the dock icon has no meaning (aside from „I'm saving your document atm“ – which I know because I just started that process and can see the process bar on the dock icon). This is very distracting and misleading.1 vote -
GPU Preview Shortcut Resetting
After changing the shortcut for "View using CPU" and "View using GPU" it reverts back to the original CMD+E setting when Illustrator is restarted. I noticed this bug after a 2015 update and it's still present after updating to 23.0.1.
Operating system: macOS Mojave 10.14
I've been able to replicate the issue on three other computers by doing the following: change the keyboard shortcut for GPU preview to something other than CMD+E and restarting Illustrator. I would expect Illustrator to retain the new keyboard shortcut under the View menu, but it reverts back to CMD+E.
Thank you.
1 vote -
Control bar not updated on tool selection
On Illustrator 23.0.1 running on Windows 10, the control bar does not update when a tool (say Pen, or Type or Selection, etc...) is selected. Only when the tool is click on the document would the control bar updated to show the tool options The graphics card is the Intel 520 (ver 25.20.100.6326).
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Layer stack not retaining element color
When adding new elements the layer stack indicator does not retain the color of the previously added layer - it switches to the color of the current element. In the attached image, I am using yellow rectangles to evenly space blue rectangles. The elements in the stack were added in sequence using copy/paste keyboard shortcuts. As you can see in the attached image, the current element is colored yellow but shows up as blue in the layer stack.
1 vote -
Welcome screen doesn't resize to scaled display on Mac
Welcome screen shows up bigger than available screen space when the Mac's display is set to scaled. This leaves out important buttons and info. Welcome screen and document windows should resize to fit screen when opened. Already open documents should at least align to the top right corner if the display scale is changed while Illustrator has open documents. This allows access to the semaphore buttons on the window bar.
1 vote -
Interacting with properties panel can make app require force close
MacOS 10.14.1
Illustrator 23.0.1Clicking on options in the 'Properties' palette, then clicking outside the resulting dialog can make the app become mostly unusable:
- Menus are greyed out
- any menu function can't be done, including save and quit
1 voteHi David,
This happens, when you open some menu while a panel pop-up is still open. Since you had the fill popup open from properties panel, when you clicked on menu, so its grayed out.
You need to close the popup first to open the menu. -
IDIOTS
You idiots have made it very difficult to create a new document/art board of my dimensions. I thought I was on a real computer until I wanted to create a new document and the choices are limited like I was on an iPad. Whoever designs this creates a program that does great things very difficultly. You do not have a clue how learning users, and therefore all users, think or do. Hire someone who is an expert in human computer interactions. A good one because you don't have one now.
In case you think I don't know much about this…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
We do test our products thoroughly including running it through multiple beta testers. Please visit https://adobe.ly/1o2SDsg if you would like to join our beta program. It is open to all Adobe Ids.
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Replacing symbols only works in properties panel
Replacing symbols only works in properties panel not in symbols panels for some odd reason
1 vote -
stroke
Stroke panel does not work correctly. No details are shown and only after multiple workspace changes, does it sometimes appear.
1 voteThanks for contacting us. your panel is in collapsed state. Please click on double arrow button to expand the same.
Thanks
Anish Kumar
Illustrator Team -
New guide
When I try to make a new guide it seems to be lock out. Every other command like hide guides, lock guides, etc work. The only one that doesn't work is make guides.
1 voteThis option is enabled only when you select an object. If this doesn’t solve your problem, then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here
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Customizable Toolbar - accidental change
Great, these tear-off custamizable toobars!
But when a tool is pressed long, it can be stacked to another tool by accident easily. Getting the icon back to the previous position is not as easy.
Should be nice if this can be done as easy ase stacking two tools.1 vote -
Illustator CC 2019 is low res!
Illustator CC 2019 is low res! All icons big.
Not InDesign though1 vote
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