Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
371 results found
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Cannot Successfully Get Into Project
AI opens normally but when I start a new file things go awry. The home screen image remains "ghosted" over the blank project. Any side panel I open and close will then appear as if it is both open and closed at the same time. If I toggle the visability of the layer then it sort of clears the project screen to an almost normal looking project start (as in it clears the ghosted panels and home screen) but I cannot draw or do anything on the project. I am not experiencing any performance issues as far as lag or…
3 votes -
Visual breakdown bug when zoomed in < 30000%
In keyline and normal view, when zooming in very close, the image breaks down. This didn't happen in previous versions. The first attached image shows the image correctly, with zoom at 12750%. The second attachment shows the image 'broken down' when zoomed in further. The multitude of diagonal lines shouldn't be there (these increase when panning) and the selected line (that I'm trying to work on) should be a complete line, not an endpoint. This bug makes detailed work very difficult.
PC Windows 10 Home 64-bit v.21H2
Illustrator 26.0.3 (64bit)3 votes -
Part of an object's position is shifted with no distortion effects. Moving/undoing move resets position correctly
This was a devastating glitch for us. I've seen this happen before sporadically but I have no idea what causes it or how to catch it. If anyone else has seen this and/or knows a solution to catch issues like this, please let me know. There were no effects or special attributes applied to the artwork in the appearance panel
Illustrator 26.0.2
macOS Big Sur3 votes -
Display bug
Major bug.
File is not displayed properly.
Only areas under the mouse show up.
Please help.3 votes -
GPU issues with certain graphics cards and Mac updates
So after a lot of time spent on chat and phone with Adobe. It seems that I am unable to use v25.4.1 or v26 in GPU mode unless I upgrade to Monterey.
However Monterey is in its infancy. I'm not taking the risk of upgrading yet.
My machines both have the same GPU redraw issues, where images within clipping masks create echoed glitches of themselves across the screen. this disappears when GPU mode is turned off.
CPU mode in Illustrator is so sluggish it's pretty much unworkable.
Adobe informs me this is NOT an Adobe issue, it is an issue…
3 votes -
Secondary Jagged Stroke
Mac OS Monterey 12.0.1
Illustrator 26.0.1I have been drawing lines with the line tool and expanding and bending them using the Anchor Point Tool. Sometimes Illustrator creates a secondary line alongside my smooth one that is jagged. It is still visible if I zoom in or out but I don't think it's really there (as a vector path). It is visible in the middle of my screenshot.
3 votes -
Magnifying screen redrawing flaws
In Illustrator 2022, when I zoom in, the screen turns black and my artwork only redraws the portions where I hover the mouse, as if the display was defective.
3 votesPlease share the document and system info with us – sharewithai@adobe.com
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Refreshing the display with GPU-View activated seems to be buggy
While some of the GPU-related glitches seem to be fixed wich the actual Version 25.4 (at least on my iMac here), there is still some strange behaviour that seems to occur on every version newer than 25.0:
Everytime I open a document, the workspace turns black for a moment. That is not a big problem, but strange, as it never happened in 25.0 or older.
Second, there are quite often problems in refreshing the display, when moving around in the illustration or copying/dragging objects around. The display gets crippled (blank spaces, where they should not be) and I have to…
3 votes -
Wake from sleep issues
Illustrator, since the update, when waking from sleep, or even just display sleep - has started to resize the main app window to about 2/3 height of the screen and then when transforming objects (any movement or rotation etc) the pasteboard flickers. The pasteboard also changes shade when shifting bewteen tools - again only after waking from sleep.
It is a brand new Mac Mini, and only affects Illustrator WITHIN the window - i.e. only the pasteboard - no menus or tools etc flicker.
Edit: I have just noticed I get same behaviour with the window resize and some flickering…
3 votes -
Out of GPU memory issue
Using JS to batch processing for hundreds of .ai files, Out of GPU memory warning popup. You can find the warning information in attachment.
During batch processing, each loop will close the processed image by using document.close() function.
Thanks!OS: macOS Big Sur
Illustrator: 25.2.13 votes -
Colors not displaying correctly in Illustrator 25.2.1
Colors are displaying brighter and incorrectly in CMYK color mode. I've color calibrated my monitor; restarted my computer; uninstalled/reinstalled Illustrator and still all files pulled into Illustrator are displaying this way.
Mac Big Sur 11.2.3 Illustrator 25.2.1
I have had trouble with a corrupted preference file in the past, but I also tried deleting the file and reinstalling with no change. I've uploaded a screen shot of how the colors are displaying.
3 votes -
Strange fake rough approximated outlines around the shapes.
Hi guys. I'm found this weird bug which completely ruined the possibility to display the projects to client. Look at the color Screenshot - do you see these strange rough aproximation lines, darker then main background? When i'm switched to the Outline view - i see the clean outline.
This bug is visible when i'm using the transparency for this object.
I've also added an Ai File with this bug.
Latest AI version 25.2.1 on macOS 10.14.6 (18G8022)3 votes -
Class action against Adobe
Guys, we need to make a class action. All the suite is full of old and annoying bug... Every time they updated, something broke and I loose a lot of time.
3 votes -
AMD Ryzen 7 PRO 4750U Radeon GPU not recognized (but works in Premiere, Lightroom)
Illustrator does not use the GPU (Setings->Performance says "Compatible GPU not available", even though below the device is listed under "GPU Details".
However, all other Adobe CC apps (Lightroom, Premiere) do recognize and use the GPU without any problems.
Windows 10, (v2004, build 19041.746); Illustrator 25.2 (64-bit)
3 votes -
GPU Performance is deeply broken - UI overlay refresh issue
Within about 20-30 min of starting illustrator with GPU Performance enabled, everything goes haywire.
It seems to be an issue with UI overlays such as art board bounding boxes and shape paths/points. As you pan about or adjust a shape, it seems that old overlays are not disposed and new overlays are just drawn on top resulting in layers and layers of overlays. The overlays are cleared if you zoom but when you start to pan or manipulate shapes again, the overlays continue to populate on screen.
Images attached should illustrate the issue better then I can describe it. What…
3 votes -
Views not updating, tabs not updating.
Views will simply stop updating in Illustrator. Outline view shows geometry that does not display in GPU preview mode.
Similarly, when changing from document tab to tab, the window will "freeze" on one document and refuse to show the newly-selected document.
None of this is remotely acceptable. I pay for and use the Adobe Suite as a professional tool, and I can't have daily failures. Trust in your products is swiftly eroding.
Please advise a quick and permanent fix for these issues.
System:
Illustrator 24.2.1
MacBook Pro
2.4 GHz 8-Core Intel Core i9
32 GB 2667 MHz DDR4
AMD Radeon…3 votes -
"show images in outline mode" doesn't work (Document Setup)
Image doesn't show when option is on. It used to a while ago...
3 votesThis option only works when you are viewing your documents as outline using CPU mode only, not GPU. While this is a known problem, voting for this issue is important for the team to estimate the importance of this limitation.
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Display not being refreshed, scrolling through Artwork while zoomed in and dragging an object
When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I…
3 votes -
Fill Glitches when Previewing with the GPU
I work for a printing company, and we see this sort of glitch a lot. We also see it in the same design over multiple different systems so this must be an Illustrator issue rather than a compatibility problem with our graphics cards.
When rendering with the GPU, fill colors will extend out past the shape bounds. When we switch to render with the CPU, the glitch disappears. See the example attached.
This is a problem for us. We are losing production time because our printers on the floor see this and assume its an error with the artwork and…
3 votes -
Illustrator laggy and slow on when using CPU. Colours not accurate on GPU
Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
I've been having the following issue (even before updating to this version).
Every time I use the CPU view Illustrator becomes really slow and laggy.
I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.I can't continue with the workaround of…
3 votes
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