8371 results found

1. Reflect Tool moves rounded corners

   AI 21.1
   Create a hollow compound path with two rectangles.
   Round one of the corners.
   Make an off-centre reflection with either tool palette or from Transform menu.

   The inner path gets reflected but the outer path only gets moved to where it is expected
   the 'preview' is correct but when I release the mouse any path having at least one rounded corner gets rotated 90º clockwise.

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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2. Flickering Cursor

   The cursor constantly flickers after I opened Illustrator 3 months ago, and I cannot type anything anywhere in my laptop. Before that, I could use this software normally. Really annoying, please fix it.

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   1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. user insterface Is Very Large

   user interface is very large vs photoshop
   my screen resolution is 1980x1080

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. Trackpad selection issue with High Sierra

   When selecting objects or drawing with any of the tools, Illustrator is not recognizing the trackpad release, so objects remain selected and the only way to deselect them is to Command-tab out of the application. I was able to duplicate this problem on my laptop as well. Appears to be related to the trackpad because the same issue doesn't appear to happen when I use a standard mouse.

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   Request to Contact Support  ·  3 comments  ·  Tools  ·  Delete…  ·  Admin →
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5. Workspace panels auto-collapse on start (even when "Auto-collapse iconic panels" is turned OFF)
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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. All Dialog Boxes Open Behind App

   This is happening more and more, and usually when first opening the application. If some dialog box, typically a warning or something, pops up but for some reason then gets pushed behind or hidden by the main app window, there is no way to get back to it and no way for the app to function. Trying to click on ANY part of the app just gets the "no - beep", the sound that plays when you are trying to do something but something else has to happen first... like if a warning box pops up and you try to click ANYWHERE on the app, it will beep at you until you accept/cancel the warning, THEN you can operate the app as normal.

   BUT, when this box becomes hidden or is just behind the app, nothing can get you back to it. You can't minimize the app because it just beeps at you, waiting for you to respond to the warning. You can CMD+Tab to other apps, but when you get back to Illustrator, it doesn't refresh of bring the warning box back.

   On the dock icon, there is a "Show all windows" option, but that doesn't fix the problem either.

   On the Menu Bar > Illustrator > Quit is grey-ed out, the Dock Icon "Quit" doesn't work, so all you can do is open the Activity Monitor and FORCE QUIT Illustrator. Then, reopen and hope it doesn't happen again.

   21.1.0 (macOS Sierra v10.12.6 (16GB))
   PLEASE fix this

   This is happening more and more, and usually when first opening the application. If some dialog box, typically a warning or something, pops up but for some reason then gets pushed behind or hidden by the main app window, there is no way to get back to it and no way for the app to function. Trying to click on ANY part of the app just gets the "no - beep", the sound that plays when you are trying to do something but something else has to happen first... like if a warning box pops up and you try to… more

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. Slow response time

   I have been using a my 2014 Macbook Pro with no problems using Adobe Illustrator. However I recently switched over to a PC i7-6850K CPU and two EVGA 1080 GFX cards. And I find that when I use AI after about 1 hour it starts to seriously lag... getting worse as time goes on. The only way I have been able to temporarily resolve this is to close AI entirely and then re-open the program.

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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8. Failed SVG 1.1 Import/Export in Illustrator CC 21.1.0 (Win)

   1. Isolate Blending sets to default mode on all fonts when importing SVG-files to Illustrator and cause ”bitmap fonts” on printed paper in web browsers for Windows with embedded fonts from exported PDF-files from Illustrator.

   2. Transform lines ignored in SVG-Import in Illustrator from scaled Graphic/Movie Clip from Animate CC 16.5.1.104 (Win).
      <g transform="matrix( 0.25, 0, 0, 0.25, 0, 0) "></g>

   3. Tracking text failed and ignored in SVG-Import and Export in Illustrator (SVG-Export from Animate).
      <text letter-spacing=”0.1”</text>

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Should be fixed in version 30.0

   Please test it and comment back if this still happens for you

9. Free Transform of Text does not operate as expected

   Free Transform of Text does not operate as expected; Text should rotate with the text box when using free transform - instead the text does not rotate. Having to stop my workflow to find the rotate command and then guess what angle I need to rotate is a time waster.

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   Need More Info  ·  3 comments  ·  Tools  ·  Delete…  ·  Admin →
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10. With "Snap to Point" on, the cursor doesn't change colour to indicate a snap to anchor will occur

    I just switched to AI 2017 from AI 2015 and i'm noticing this straight away. In preview mode and artwork modes. Turning on Smart Guides helps in some situations but in other cases it fails to identify a Snap when an anchor is around. Snap to Point should work independently of Smart Guides anyhow.

    Massively annoying.

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    1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If you are still having problems with this, please provide a test file and a small video showing the exact workflow and the combination of options used. This would help to start investigation.

11. Bounding box is incorrectly displayed on multiple highdpi displays

    When using multiple monitors with different Hi-DPI settings on Windows OS, the bounding box for the selected item is sometimes displayed incorrectly.
    I work on a dual display setup: my primary monitor is a 15.6inch 4K display @ 200% DPI scaling settings, and my second monitor is 24inch 2560*1440 display @ 125% DPI scaling.
    When working on a larger second monitor, the bounding box for a selected item is displayed at an incorrect position, which makes the work very difficult.

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. Not enough memory

    Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it often crashes AI. I put performance ahead of new features. There are so many vector programmes out there that work so much faster than Ai. There must be a fix as something is definitely seriously wrong here.

    Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it… more

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    Request to Contact Support  ·  3 comments  ·  Performance  ·  Delete…  ·  Admin →
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13. AI CC2017 has flatten my work file into an image automatically

    1. Illustrator 21.1.0

    2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

    I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

    But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file A still working fine.

    I tried copy file A to file C (new document file).....the result is even weird. Some group in layers has flatten, but some are not.

    I use the same save/ export steps like CS5. I didn't touch any setting in save dialogue. I was not able to figure out why it flatten when I close the file.

    1. I should be able to amend the AI CC, the software shouldn't flatten it automatically. It caused me into a big trouble.

    2. AI CC flatten my paths, groups, layers....randomly.

    1. Illustrator 21.1.0

    2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

    I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

    But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file… more

    4 votes

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Bugged redraw/tearing when drawing a shape causes window to scroll

    1. Illustrator CC2017.1.0
    2. Click and drag with a shape tool (e.g. rectangle) and while dragging move to the edge of the window so it causes it to scroll.
    3. The window should redraw the newly visible parts of the document as the window scrolls them into view.
    4. Depending on whether GPU acceleration is enabled or not you get nothing or you get the edge pixels repeated endlessly during the scroll until you release the mouse.
    5. See video for explanation: youtu.be/JC1anKCewQs
    4 votes

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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15. Strokes on text container disappear with Transform effect

    https://forums.adobe.com/message/9763703#9763703

    Create a text box.
    Deselect it.
    Direct select the container path.
    Give it a stroke.
    Select the text box and apply the Transform effect.
    Stroke disappears.
    Delete the Transform effect.
    Stroke appears.

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    4 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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16. Eye Dropper tool color is off

    When you use the eye dropper tool on either images or vectors the shade is off and not exactly the same like it was https://www.screencast.com/t/bI7aJSdwB

    4 votes

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    Need More Info  ·  4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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17. ブレンドパネルのシフトの数値が正しい数値を拾わない

    macOS26.6/imac27inch/Intel/32GB/1TB
    Illustrator ver.30.8.2

    Step to Reproduce
    1. 2つの図形を用意しブレンドを行う。
    2. 複製を行い2つのブレンドされた図形を並べる。
    3. 一方はブレンドパネルでアピアランスのシフトを90％程度にシフトさせる。もう一方はシフトを50%のままにする。
    4. シフトが90%のものを選択している状態から50%のものを選ぶとシフトスライダーは90%のままで正しい数値を表示しない。

    期待する結果
    シフトが50%で設定されたオブジェクトでもシフト量を正しく表示する。

    実際の結果
    シフトが50%のオブジェクトのみ旧来のブレンドオブジェクトとして扱われるためか、シフトのパラメータを正しく読み込まない。

    Steps to Reproduce
    1. Create two shapes and blend them.
    2. Duplicate the blended shapes and arrange them side by side.
    3. In the Blend panel, set the Shift value for one shape to approximately 90%. Leave the Shift value for the other shape at 50%.
    4. When we switch from selecting the object with a 90% shift to the one with a 50% shift, the Shift slider remains at 90% and does not display the correct value.

    Expected Result
    The shift amount should be displayed correctly even for

    Actual Results
    Perhaps because only objects with a 50% shift are treated as legacy blend objects, the shift parameter is not loaded correctly.

    Please see attached screen record.

    macOS26.6/imac27inch/Intel/32GB/1TB
    Illustrator ver.30.8.2

    Step to Reproduce
    1. 2つの図形を用意しブレンドを行う。
    2. 複製を行い2つのブレンドされた図形を並べる。
    3. 一方はブレンドパネルでアピアランスのシフトを90％程度にシフトさせる。もう一方はシフトを50%のままにする。
    4. シフトが90%のものを選択している状態から50%のものを選ぶとシフトスライダーは90%のままで正しい数値を表示しない。

    期待する結果
    シフトが50%で設定されたオブジェクトでもシフト量を正しく表示する。

    実際の結果
    シフトが50%のオブジェクトのみ旧来のブレンドオブジェクトとして扱われるためか、シフトのパラメータを正しく読み込まない。

    Steps to Reproduce
    1. Create two shapes and blend them.
    2. Duplicate the blended shapes and arrange them side by side.
    3. In the Blend panel, set the Shift value for one shape to approximately 90%. Leave the Shift value for the other shape at 50%.
    4. When we switch from selecting the object with a 90% shift to the one with a 50% shift, the Shift slider remains at 90% and does not display the correct value.

    Expected Result
    The shift… more

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    3 votes

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    1 comment  ·  Blends  ·  Delete…  ·  Admin →
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18. [ExtendScript] never releases PathPoint objects so scripts slow down.

    ExtendScript never releases PathPoint objects, so scripts slow down until Illustrator restarts

    Versions: Illustrator Beta 31.0.0, macOS 26.7.1. Also reported in Illustrator 2026 on Windows (community thread).

    Summary

    When a script gets a path point (pathItem.pathPoints[i]), ExtendScript creates a PathPoint object, plus a PathPoints object for the collection and an Array for .anchor. None of these are ever released. As they build up, every later script in that engine gets slower, including scripts that never touch path points. Only quitting Illustrator clears them.

    Steps to reproduce

    1. Run the script below from File > Scripts in a freshly launched Illustrator.
    2. Run it again a few more times.

    (function () {
    
        var doc = app.documents.add();
    
        function countOf(type) {
            var match = $.summary().match(new RegExp('^\\s*(\\d+) ' + type + '$', 'm'));
            return match ? Number(match[1]) : 0;
        };
    
        // fixed job that never touches path points: make 1,500 rectangles, read bounds, set stroke, delete them
        function job() {
    
            var t0 = new Date().getTime();
            var layer = doc.layers.add();
            var refs = [];
            var i;
    
            for (i = 0; i < 1500; i++)
                refs.push(layer.pathItems.rectangle(-(i % 50) * 3, Math.floor(i / 50) * 3, 2, 2));
    
            for (i = 0; i < refs.length; i++) {
                var b = refs[i].geometricBounds;
                refs[i].strokeWidth = 0.5;
            }
    
            layer.remove();
            return new Date().getTime() - t0;
    
        };
    
        // make 6,000 rectangles, read every anchor (24,000 points), delete them
        function readPoints() {
    
            var layer = doc.layers.add();
    
            for (var i = 0; i < 6000; i++) {
                var pp = layer.pathItems.rectangle(-(i % 50) * 3, Math.floor(i / 50) * 3, 2, 2).pathPoints;
                for (var k = 0; k < pp.length; k++)
                    var a = pp[k].anchor;
            }
    
            layer.remove();
    
        };
    
        var before = job();
        readPoints();
        $.gc();
        var after = job();
    
        doc.close(SaveOptions.DONOTSAVECHANGES);
        $.gc();
    
        var message = 'Job: ' + before + ' ms before, ' + after + ' ms after.\n'
            + 'Still alive after deleting shapes, closing the document and $.gc():\n'
            + countOf('PathPoint') + ' PathPoint, ' + countOf('PathPoints') + ' PathPoints, '
            + countOf('PathItem') + ' PathItem.';
    
        alert(message);
    
    })();
    

    Expected

    Once the shapes are deleted, the document is closed and $.gc() has run, the PathPoint and PathPoints counts drop back to 0, as the PathItem count does. The job takes the same time on every run.

    Actual

    • The PathItem count returns to 0, but every PathPoint, PathPoints and anchor Array stays alive. Each run adds 24,000 more.
    • Reading the same point twice adds nothing, so each point gets one object, cached and never freed.
    • The fixed job, which never reads a point, gets slower with every run and stays slow:

    | Run | Job | Reading 24,000 points | Live PathPoint objects |
    |---|---|---|---|
    | Control, no point reading | 27–43 ms | — | 1,600 |
    | 1 | 117 ms | 1,070 ms | 25,600 |
    | 2 | 262 ms | 4,095 ms | 49,600 |
    | 3 | 333 ms | 4,728 ms | 73,600 |
    | Control again, no point reading | 294–464 ms | — | 97,600 |

    Things that don't release the objects

    • Deleting the shapes, setting every reference to null, and calling $.gc() repeatedly.
    • Closing the document without saving.
    • Also reported on Windows: undoing back to an empty document, removing the points first (pathPoint.remove() / pathPoints.removeAll()), and waiting 5 to 30 seconds. It happens in CEP panel engines as well as the main engine. Just taking a point (var p = pp[i]) without reading any property creates the object.

    Impact

    This affects any script that reads many path points (cleanup, comparison or measuring tools) and every script run after it in the same session. Today the only fix is to restart Illustrator.

    Requests

    1. Release PathPoint / PathPoints objects when they are no longer referenced, or at least when their path is deleted.
    2. Provide a way to read a path's points in bulk as plain numbers, so no PathPoint object is created for each point. Today there isn't one: toSource(), uneval() and String() don't return coordinates.

    Bug was noticed by forum user Glenn Wilton (link to post above) and report was drafted by Claude Opus 5.5.

    ExtendScript never releases PathPoint objects, so scripts slow down until Illustrator restarts

    Versions: Illustrator Beta 31.0.0, macOS 26.7.1. Also reported in Illustrator 2026 on Windows (community thread).

    Summary

    When a script gets a path point (pathItem.pathPoints[i]), ExtendScript creates a PathPoint object, plus a PathPoints object for the collection and an Array for .anchor. None of these are ever released. As they build up, every later script in that engine gets slower, including scripts that never touch path points. Only quitting Illustrator clears them.

    Steps to reproduce

    1. Run the script below from File > Scripts in… more
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19. ExtendScript evaluates nested ternary operator with wrong (left) associativity

    Component: ExtendScript engine (scripting). Affects Illustrator, likely all ExtendScript hosts.

    Environment (confirmed):

    Illustrator 30.8.2, ExtendScript 4.5.6, macOS 15.7.9
    Illustrator CS6 16.0.0, ExtendScript 4.2.12, Windows
    Old and new builds, both platforms.

    Summary:
    ExtendScript evaluates a nested conditional expression a ? b : c ? d : e as if it were left-associative, i.e. (a ? b : c) ? d : e, instead of the ECMAScript-required right-associative a ? b : (c ? d : e). ECMA-262 defines ConditionalExpression as right-associative, and this has been the case since the 3rd edition that ExtendScript targets. When any condition before the last is true, the result is the wrong branch, usually the final alternative.

    Steps to reproduce:

    Run a .jsx with #target illustrator (no document needed).
    Execute:
    Expected result: A, because the first condition is true.
    Actual result: C.

    Confirmation that associativity is the cause: the explicitly grouped form returns the correct value.

    Systematic test: I ran all 8 boolean combinations of three conditions across nested, grouped and if/else variants, 24 cases in total, with expected values taken from fixed reference tables rather than from the expression under test. The nested ternary was wrong in 10 cases. The grouped ternary, the if/else chain and a lookup-object implementation were correct in all 24. I can attach the probe script if that helps.

    Related, same parser: this is the second associativity/precedence issue I have found in the ExtendScript parser. The first one is here:
    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/51776781-extendscript-gives-and-equal-precedence

    In that one, && and || share a precedence level, so true || false && false returns false where ECMAScript requires true. Both issues reproduce on the same builds listed above, which suggests the expression parser rather than any individual operator.

    Impact: code that is valid ECMAScript silently produces wrong results. It is particularly dangerous with minifiers, because Google Closure Compiler rewrites if/else-if chains into nested ternaries. Source that reads correctly then ships broken. In my case the script selected the wrong UI language for an end user, and the source had a plain if/else chain with no ternary in it at all.

    Workaround: parenthesize nested ternaries explicitly, use if/else, or use a lookup object. For minified builds, a post-process step that parenthesizes nested ternaries is safe, since it is a no-op in standard ECMAScript.

    Request: fix ConditionalExpression associativity and logical operator precedence in the ExtendScript parser to match ECMA-262.

    Component: ExtendScript engine (scripting). Affects Illustrator, likely all ExtendScript hosts.

    Environment (confirmed):

    Illustrator 30.8.2, ExtendScript 4.5.6, macOS 15.7.9
    Illustrator CS6 16.0.0, ExtendScript 4.2.12, Windows
    Old and new builds, both platforms.

    Summary:
    ExtendScript evaluates a nested conditional expression a ? b : c ? d : e as if it were left-associative, i.e. (a ? b : c) ? d : e, instead of the ECMAScript-required right-associative a ? b : (c ? d : e). ECMA-262 defines ConditionalExpression as right-associative, and this has been the case since the 3rd edition that ExtendScript targets. When any condition before the last is… more

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    1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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20. Illustrator changing font weights when opening in different operating systems

    When saving a file in one system and opening in another (MacOS 15.7.7 to Windows 11 Pro 25H2, and vice versa), Illustrator doesn't apply the right weight that was used when the file was saved. For example, it applies the text in bold, when it was saved in light.

    Also, when linking the same file in a InDesign document, the preview has a different appearance.

    The font family I'm using is IBM Plex Sans, downloaded from Google Fonts.

    Both on Illustrator 30.8.1 and InDesign 21.5.1.

    3 votes

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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