8117 results found

1. PDF error "This file is damaged" in the new Illustrator 2023 (27.0)

   In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

   The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed (it seemed many clipping masks were hiding the shapes, but eventually they were all in there).

   Is there a reason this same PDF is no longer able to open in the new Illustrator?

   In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

   The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed… more

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please email the file or send the link via sharewithai@adobe.com, or share it here in the comments if you are allowed and want to share the file publicly.

   The team will investigate it. No investigation can start without the actual file.

2. Offset Path not remembering last setting

   I use Illustrator (26.5, but this has persisted through several versions) both at home and work. My mac at home remembers the last amount i used for Offset Path. For example, if i choose a path and offset by -.25 in, and then choose another shape and select Offset Path, the setting is defaulted to the same amount: -.25 in.

   However, at work, if i choose a second shape and choose Offset Path, the default is set to -.025 in.

   Is anyone else having this issue?

   3 votes

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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3. Color mode changing issue (Grayscale mode)

   Hi,

   We are using Adobe Illustrator CS6 & CC22, for image color conversion.

   Input: Figures in RGB mode & color RGB
   Output: Figures in CMYK mode & color Grayscale

   Manual Process:
   When we change color mode manually by following below step, then no issues color mode was changed successfully:

   Step 1:Select Image.
   Step 2:Go to File Menu -> In Document Color Mode Select RGB Color.
   Step 3:Go to Edit Menu -> Edit Colors Select Convert to GrayScale.
   Step 4:Go to File Menu -> In Document Color Mode Select CMYK Color.

   Now our output images will be in CMYK mode & color Grayscale.

   Automation process:
   When we change color mode for batch of figures through Javascript using the below code, color mode was not changed:

   {
   app.executeMenuCommand("doc-color-rgb");
   app.executeMenuCommand("selectall");
   app.executeMenuCommand("Colors7");
   app.executeMenuCommand("doc-color-cmyk");
   }

   Now our output images are RGB mode & color Grayscale. The issue was RGB mode instead of CMYK so the image looks darker.

   Please check and advise how to proceed with the codes.

   I'm attached screenshots of both outputs.

   Note: We have already raised to Adobe support, they informed to raise here to get solution from development team. Adobe Case ADB-26223085-K1P8 CRM:08733000021087

   Regards,
   Sureshkumar

   Hi,

   We are using Adobe Illustrator CS6 & CC22, for image color conversion.

   Input: Figures in RGB mode & color RGB
   Output: Figures in CMYK mode & color Grayscale

   Manual Process:
   When we change color mode manually by following below step, then no issues color mode was changed successfully:

   Step 1:Select Image.
   Step 2:Go to File Menu -> In Document Color Mode Select RGB Color.
   Step 3:Go to Edit Menu -> Edit Colors Select Convert to GrayScale.
   Step 4:Go to File Menu -> In Document Color Mode Select CMYK Color.

   Now our output images will be in CMYK mode &… more

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   3 votes

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   2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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4. Text center alignment off

   I'm on the most up-to-date version of Illustrator (26.5). Whenever I try to center text within a box, the x and y coordinates are slightly off for the text. For example, say my box is at 100.5 px on the x-axis and 100.5 px on the y-axis. When I center the text over the box (using Align Objects tool), the text box coordinates are 100.6904 px, 101.2729 px. Before I updated Illustrator, the text coordinates would always match the box coordinates. Even though the numbers are only off slightly, it is visibly noticeable that the text isn't perfectly aligned.

   3 votes

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   2 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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5. Fenêtre Enregistrement

   La fenêtre d'option d'enregistrement se positionne systématiquement à gauche en dehors de l'écran.
   Je suis en Illustrator 2022 sur macOS Monterey 12.5.1

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   3 votes

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Auto Spell Check marks capitalization mistakes when type is set to ALL CAPS.

   With auto spell check enabled, capitalization is still marked if the type is set to "ALL CAPS" in the the character panel's options. when using all caps, the capitalization of the underlying text should not matter, only what is displayed which is all-caps.

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   3 votes

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Properties panel is almost empty, elements are invisible

   Some icons are invisible and I can't see them at all unless in rare cases where i see them when I hover my mouse over them.

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   3 votes

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   3 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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8. Match maximum allowable PDF export dimensions to maximum artboard dimensions

   When I try to save my artboard as a PDF I get this error: "The dimensions of this page are out-of-range". After researching, I found that the artboard needs to be under 200" to export as a PDF. Any way to change this limitation to 227" to match the maximum artboard size of illustrator so we don't get this error?

   3 votes

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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9. It's 2022. Can we get some glaring, long standing bugs fixed please?

   There are long standing user requests for all of these:

   • 'Export for Screens' still adds extra pixels on exports unless the artboards are placed to exact pixels

   • Artboards can't be moved to snap to exact pixels, meaning if you move artboards you probably have to manually remove any decimal places in the artboard position, or else Illustrator will add extra pixels on export...

   • Smart Guides show up when creating or moving artboards, but don't actually work because creating or moving Artboards doesn't snap

   • Artboard names will randomly revert back to old names

   • In the Export for Screens dialog box, Artboard names sometimes show older versions of the artboard name.

   • Smart Guides are still a mess. Items snap to the wrong objects, there's no clear definition of what's being snapped to.

   • We STILL don't have 'Reveal in Explorer/Finder' in the links panel, despite this being under review since 2017 and an obvious feature for Illustrator

   • The 'Export for Screens' panel doesn't allow you to change compression settings or create custom presets

   There are long standing user requests for all of these:

   • 'Export for Screens' still adds extra pixels on exports unless the artboards are placed to exact pixels

   • Artboards can't be moved to snap to exact pixels, meaning if you move artboards you probably have to manually remove any decimal places in the artboard position, or else Illustrator will add extra pixels on export...

   • Smart Guides show up when creating or moving artboards, but don't actually work because creating or moving Artboards doesn't snap

   • Artboard names will randomly revert back to old names

   • In the Export for Screens dialog box, Artboard… more

   3 votes

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Illustrator auto-close when opening an .ai file

    It closes automatically when I open an .AI file, whether I double-click the file or open it from the illustrator menu.

    I already reinstalled illustrator and the problem continues.

    https://photos.app.goo.gl/3st7c5b75KnxbNLq8

    3 votes

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    3 comments  ·  Launch  ·  Delete…  ·  Admin →
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11. Selecting text works poorly

    According to the screenshot, when I press the left mouse button in the place represented by the red triangle, the above text is selected. This place is completely beyond the scope of the word "Nature".

    Windows 10 Pro 64bit, AI 26.3.1. (64-bit)

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    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. Blending paths with brushes and width profiles works wrong.

    Create two lines.
    Apply art or pattern brushes to both of them.
    Apply width profiles to both of them.
    Blend them.
    Ai will generate steps that have uniform profiles instead of intermediate.

    Scatter, calligraphic, and bristle brushes won't let you edit the width profile. I did however test with two calligraphic brush paths with different pressure curves and that was ignored for the intermediary paths. Please test this with bristle and scatter brushes as well.

    (this is essentially a reopening of https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41634754-blending-paths-with-width-profiles-works-wrong with a feature that was missed when originally implementing it, as such I just copied and edited Egor's description :) )

    Create two lines.
    Apply art or pattern brushes to both of them.
    Apply width profiles to both of them.
    Blend them.
    Ai will generate steps that have uniform profiles instead of intermediate.

    Scatter, calligraphic, and bristle brushes won't let you edit the width profile. I did however test with two calligraphic brush paths with different pressure curves and that was ignored for the intermediary paths. Please test this with bristle and scatter brushes as well.

    (this is essentially a reopening of https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41634754-blending-paths-with-width-profiles-works-wrong with a feature that was missed when originally implementing it, as such I just copied and edited Egor's… more

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    3 votes

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    1 comment  ·  Brushes  ·  Delete…  ·  Admin →
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13. Undo after deleting a line created with the Pen tool freezes Illustrator

    OS: Windows 10 Enterprise
    AI Version: 25.4.1,
    Bug replicated with three different computers and instances of Illustrator, all same OS, same AI version, same freeze.

    I had a bunch more steps when I ran across this problem, but I was able to replicate it with much fewer steps like so:
    With the pen tool, draw a couple vertices.
    Delete the line you're making from the table of contents.
    Click on the canvas anywhere; the line reappears with a new vertex which you just made.
    Undo the vertex you just made (the first time I did it, it undid the pen without a hitch, every time I've tried to recreate it with an otherwise blank canvas it gives a "can't finish previewing ID:-50" error.)
    If you hit undo again, Illustrator becomes unresponsive.
    I guess it's trying to undelete the line which is already there.
    It's easy to avoid now that I know what I did, but still.

    Expected result: undo to get rid of the line that reappeared (or, didn't expect the line to reappear in the first place).
    Actual result: Undo makes Illustrator become unresponsive.

    OS: Windows 10 Enterprise
    AI Version: 25.4.1,
    Bug replicated with three different computers and instances of Illustrator, all same OS, same AI version, same freeze.

    I had a bunch more steps when I ran across this problem, but I was able to replicate it with much fewer steps like so:
    With the pen tool, draw a couple vertices.
    Delete the line you're making from the table of contents.
    Click on the canvas anywhere; the line reappears with a new vertex which you just made.
    Undo the vertex you just made (the first time I did it, it undid the pen… more

    3 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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14. New Document modal misalignment

    When starting a new file, the modal that pops up where you can determine the document properties/preset details (title, size, orientation, bleed, color space, etc.) has the values for title, dimensions and bleed misaligned inside their bounding boxes.

    macOS Monterey
    Illustrator 26.3.1

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    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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15. Plugin issues detected

    Some (not all) plugins do not work in Illustrator version 26.3.1. But they work fine in 26.2.1, also they work in all previous versions 26... and 25...
    I tried to fix it, followed the advice "Repair Visual C++ DLL (Windows)", but it did not help https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html?trackingid=TG8SLGS2&mv=in-product&mv2=ai

    Windows 10 Pro 21H2

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    3 votes

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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16. Expanding a path with a gradient doesn't expand, just creates a group with the same path

    I want to expand a gradient applied to a path so that I have bands of colour as vectors in place of the gradient.

    I have been using this tool in this way successfully but this week there seems to be a bug: it works until it doesn't and then doesn't work at all.

    If I quit Illustrator and reopen everything it might work again, but with some paths it doesn't work at all. Please see my screenshots.

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    3 votes

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    4 comments  ·  Gradients  ·  Delete…  ·  Admin →
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17. Swatch & Tool Names don't appear when I pause/hover the cursor over them.

    MacOs Monterey 12.0.1
    Adobe Illustrator 26.2.1

    When you hover over a swatch or tool & leave the cursor there for a second, the name of the swatch/tool always showed along with keyboard shortcuts for many of the tools.

    I was searching the Pantone colors & two colors came up. Rather than just one quick step, I had to do several.

    What should happen:
    I hover the cursor over the colors for a second to see which was which. Then I pick the one I was looking for.

    What happens now:
    I hover the cursor over the colors & nothing shows up. I had to click on the swatch, then open the color window & see which one it is.

    For someone who uses Illustrator most of the day every day for work, this is really annoying & messes up my workflow. I'm also trying to explore & get used to the new version of Illustrator. Little stuff like this creates soooooooo much frustration.

    MacOs Monterey 12.0.1
    Adobe Illustrator 26.2.1

    When you hover over a swatch or tool & leave the cursor there for a second, the name of the swatch/tool always showed along with keyboard shortcuts for many of the tools.

    I was searching the Pantone colors & two colors came up. Rather than just one quick step, I had to do several.

    What should happen:
    I hover the cursor over the colors for a second to see which was which. Then I pick the one I was looking for.

    What happens now:
    I hover the cursor over the colors & nothing shows… more

    3 votes

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    8 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. Relink via Asset Link Missing Icon

    The Relink via Asset Link icon is missing in Adobe Illustrator, preventing users from linking images/templates they have designed to AEM Assets.

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    3 votes

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    0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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19. metadata is stripped when saved as PNG

    When exporting a PNG the metadata is not preserved. We use the metadata to find a graphic for future requests. I have Adobe Illustrator 2022. My operating system is Windows 10.

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    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Paragraph Style -> Library Bug (Stroke Weight Lost)

    If you create a paragraph style with a thin outline (e.g. 0.25) different from the fill color, and then add that style to the library, the library does not record the weight assigned to the stroke (e.g. 0.25). See images. Note that "Annotations Red", and "Annotations Red Lib" are the same style, I renamed it to prevent an overwrite. As you can see, though the fill and outline colors are correct, the stroke weight resets to default.

    Also your system doesn't allow me to upload screen shots (.jpeg). Not sure what that's about. Here's a link to the my screencaps:

    https://drive.google.com/drive/folders/1vfl0tRxfO63pO5xUooeFpzePU9FpStCr?usp=sharing

    If you create a paragraph style with a thin outline (e.g. 0.25) different from the fill color, and then add that style to the library, the library does not record the weight assigned to the stroke (e.g. 0.25). See images. Note that "Annotations Red", and "Annotations Red Lib" are the same style, I renamed it to prevent an overwrite. As you can see, though the fill and outline colors are correct, the stroke weight resets to default.

    Also your system doesn't allow me to upload screen shots (.jpeg). Not sure what that's about. Here's a link to the my screencaps:

    … more

    3 votes

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    1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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