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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7891 results found

  1. Shaping tool

    Details of your operating system and version of Adobe Illustrator (desktop)
    The steps you were taking when you experienced the issues - I attempted to use the tool, my workspace is in grey and was white, when I opened it. There is a cursor over the tool and nothing works
    Your expected result to be able to select the tool and options.
    Your actual result - nothing
    [Optional] Upload your Illustrator file or a video

    3 votes
    1 comment  ·  Tools  ·  Admin →
    How important is this to you?

  2. While creating simple vector files Illustrator lags

    Since updating to 2020 and 2021, Illustrator is slow and laggy on creating simple vector files.

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  3. tutorial

    My goodness please get rid of the tutorial window that automatically pops up every time I use illustrator. It obscures the window, it keeps coming back, and half the text is missing so I can't see the options. It is glitched.

    It is under a lightbulb icon. Please make it so that it never shows up again or make a way to remove it.

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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  4. Add title in svg export

    I would like a way to add a title to exported SVGs.

    You should be able to set this at the artboard level, not just at the document level.

    This would greatly improve the accessibility of exported SVGs and simplify workflows.

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  5. Bad image quality on Export Asset

    If I use Export Asset, fine details in patterns get smeared and destroyed in the resulting bitmap (png). This happens regardless of whether I scale the object up, or export at super high resolution.

    If I use normal Export, the detail is as expected. In fact, this happens even at very low resolutions where you naturally expect to lose detail. Regardless, Illustrator does attempt to preserve brightness and detail as best as possible given the resolution when choosing normal Export. But with Export Asset, the behavior is totally different and, honestly, unusable in most cases.

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  6. Copy (or Cut) \ Paste: the object appears on the same layer when another layer is selected.

    Hello,
    1.
    Windows 10, Illustrator 25.2
    2.
    I have an object\s on layer 1. I copy\cut it. Select layer 2, press Paste - the object Appears on layer 1 and layer 2 is still selected.
    3.
    It should appear on layer 2 as it was before.
    4.
    I can not copy\paste objects on another layer, I can only move them in Layer Window.

    3 votes
    1 comment  ·  Layers  ·  Admin →
    How important is this to you?

  7. Live corners are stretching

    The corners are supposed to be live, but yet they stretch/distort when transforming. Objects with round corners should retain their radii, or I should have the option/keyboard modifier to change this behavior. The radio button in the transform palette is not working.

    The options should be scale, distort, or retain current value.

    Illustrator 25.2
    CadTools 12.2.3
    AstuteGraphics plugins, many

    iMac 5K, 27" 2019, OS X 11.2
    Core i9, 32GB RAM
    AMD Radeon Pro 580X, 8GB RAM

    3 votes
    1 comment  ·  Tools  ·  Admin →
    How important is this to you?

  8. Illustrator 2021 crashes when trying to import AutoCad DWG

    Every time I try and open an AutoCAD dwgs in illustrator, the options to choose what scale I want comes up and when I click ok, the whole program crashes and the pop up box comes up asking if I want to send a report to illustrator. I cant open any of my dwg drawings at all!

    I've uninstalled and re-installed illustrator many times and updated it to make sure its the latest update and I've turned my computer off and on many times but nothing works. It worked for me before I updated so I think its the latest…

    3 votes
    2 comments  ·  Performance  ·  Admin →
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  9. Perte d'une fonctionnalité qui était très pratique : l'arborescence lors de l'import de fichiers DXF.

    Depuis la version 25.1 perte d'une fonctionnalité qui était très pratique : l'arborescence lors de l'import de fichiers DXF.
    Lors de l'import de fichiers DXF à partir d'un logiciel CAD (Solid Edge), chaque pièce de l'assemblage était reconnue par Illustrator (1 pièce = 1 calque).
    Ce n'est plus le cas depuis les dernières mise à jour (dernière mise à jour qui fonctionne : 25.0.1)

    3 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  10. Info panel useless for graphs

    [Illustrator 25.0, Windows 10 Enterprise]
    When using Group Select tool to select an element within a graph, the Info panel shows nonsensical values (e.g. W: -2730p6 H: -2730p6 ). Since the Transform panel has never shown values for graph elements (grayed out, 0 and 0), we relied on the Info panel to check the size of graph elements.
    We use Illustrator exclusively for graphs, and this bug makes it impossible to follow our sizing standards.
    This is an ongoing bug, every graph, every element of it, all the time.
    Please fix the Info panel, or better yet, make the Transform…

    3 votes
    7 comments  ·  Other...  ·  Admin →
    How important is this to you?

  11. Intel HD Graphics 4600 unsupported video driver

    We've updated to the latest available driver from Intel for this integrated graphics card on our laptop.

    https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40

    However, Illustrator still warns of incompatibilities every time we launch it. We've set our discrete NVIDIA graphics card as the preferred GPU, and it's listed in the Edit > Preferences > Performance > GPU Details. However, Illustrator still appears to be trying to verify the Intel drivers. There's not an option to disable the onboard graphics chip in our BIOS (MSI laptop). We tried disabling the onboard graphics in Windows Device Manager, but that didn't appear to make any difference. We saw…

    3 votes
    4 comments  ·  Launch  ·  Admin →
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  12. All PNG's exported are blurry

    Every time I export a file to PNG, it comes out blurry. It also appears blurry when I turn on the pixel preview. I have never experienced this problem until I recently updated my version of Illustrator. Exporting to PDF does not cause an issue.

    I am using Windows 10 Pro version 19042.746, with Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz 2.30 GHz, Installed ram: 32.0 GB (31.8 GB usable), 64-bit operating system, x64-based processor.

    Illustrator version 25.1

    3 votes
    3 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  13. AMD Ryzen 7 PRO 4750U Radeon GPU not recognized (but works in Premiere, Lightroom)

    Illustrator does not use the GPU (Setings->Performance says "Compatible GPU not available", even though below the device is listed under "GPU Details".

    However, all other Adobe CC apps (Lightroom, Premiere) do recognize and use the GPU without any problems.

    Windows 10, (v2004, build 19041.746); Illustrator 25.2 (64-bit)

    3 votes
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. Slack & Illustrator freeze each other

    Sometimes Illustrator freezes on save and f I click Slack, I notice that it also has frozen. If I force quit Slack, Illustrator sometines unfreezes without having to force quit it.

    HELP!

    3 votes
    1 comment  ·  Performance  ·  Admin →
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  15. Type — Different Opacity Settings Not Displayed (GPU Preview)

    AI Version: 25.2
    OS: MacOS 11.2.1
    Using GPU Preview

    Problem:

    • With some type selected, edit the text and change the Opacity of only some letters.
    • Note that those characters do not look changes.
    • Switch to CPU Preview and note that the Opacity of those letters now display as expected.
    3 votes
    4 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. Opacity Doesn't Live Update when using Properties Panel + Keyboard

    AI Version: 25.2
    OS: MacOS 11.2.1
    Using CPU & GPU Preview

    Problem:

    • With an object selected, open the Properties Panel.
    • Click in the Opacity field and use the keyboard to increment the opacity up or down.
    • Note that the object's opacity doesn't change unless the change is accepted either by pressing the Return key, or clicking into the artwork.

    Expected Behaviour:

    • As the opacity is adjusted using the keyboard, the artwork should demonstrate the changed opacity.

    Notes:
    - If you use the Transparency Panel, and adjust the Opacity there, the keyboard commands are recognized as usual.

    3 votes
    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminArchana Kumari (Lead Software Engineer, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Archana Kumari

    Illustrator Team

  17. Illustrator automatically changing colors

    When you place image (RGB) into Illustrator it would preserve the color profile. Now it changes it automatically and this seems to be a common problem if you search the internet. Fix it as it makes this program far less useful.

    3 votes
    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  18. Smooth Blend Tool Broken

    On the Mac OS, when blending between two shapes using the smooth blend tool, 7/10 times the blend will not be smooth but have one step between the shapes. I can instead create lots of steps as a work-around, but the designated tool does not work. If the shapes are separated far enough, more (but few) steps will appear.

    In the images below, you will see an attempted blend between a dark green gradient square, and a light green square. I am using the smooth blend tool.

    3 votes
    2 comments  ·  Tools  ·  Admin →
    How important is this to you?

  19. New DXF importer makes closed filled shapes come as solid facets, groups are lost

    I import a DXF block filled by a solid Hatch.

    Previously (stillworking in Ai2019) the shape comes as a filled closed path

    now it opens as tons of single filled triangles

    3 votes
    4 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Package in Illustrator 2021 not copying fonts - Windows 10

    The package functionnality in Illustrator 2021 does not copy the fonts to the package folder. The report doesn't display any error.
    The same job was packaged on Mac and worked fine.

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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