7725 results found

1. CC2019 - can't save file -inuse by another application error ID:-54

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   It is not clear on your post which version of Illustrator you are using.
   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

2. One column toolbar is not remembered and becomes two columns each launch

   Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.

   Step to reproduce:

   1. Reset all settings
   2. Run Illustrator
   3. For example set "Essentials" workspace (now you have one column toolbar)
   4. Open preferences
   5. Uncheck "Show the home screen when no documents are open"
   6. Check "Use Legacy File New Interface"
   7. Restart Illustrator
   8. Now toolbar have two columns (and thats the problem)

   You must reset the workspace every time you open Illustrator to keep one column toolbar

   This error has already been confirmed by the your employee "Dipak Kumar"

   Win 10, Last version Illustrator

   Let me know if you need more info

   Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.

   Step to reproduce:

   1. Reset all settings
   2. Run Illustrator
   3. For example set "Essentials" workspace (now you have one column toolbar)
   4. Open preferences
   5. Uncheck "Show the home screen when no documents are open"
   6. Check "Use Legacy File New Interface"
   7. Restart Illustrator
   8. Now toolbar have two columns (and thats the problem)

   You must reset the workspace every time you open Illustrator to keep one column toolbar

   This error has already been confirmed by the your employee "Dipak Kumar"

   Win 10, Last version Illustrator

   … more

   3 votes

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Illustrator CC2019 23.0.3 crashes on save ONLY WHEN connected to Internet

   Every time I attempt to save an Illustrator file, it freezes and I get the spinning wheel, to the point where I have to force quit. After I force quit and reopen, all my preferences are reset to default.

   I've attempted saving on Dropbox, iCloud, my external hard drive, and my local hard drive - it all freezes. The only time it doesn't freeze is when I disconnect from the Internet, and at that point I can save literally anywhere I want.

   This happens LITERALLY every single time. I've gotten to a point where whenever I work on Illustrator, I've had to just switch off Internet, which isn't very convenient as you can imagine.

   Specs:
   Illustrator CC 2019 (23.0.3)
   Macbook Pro Retina (15 in., mid-2015)
   macOS High Sierra (10.13.6)
   Processor: 2.2 GHz Intel Core i7
   Storage: 16 GB 1600 MHz DDR3
   Graphics: Intel Iris Pro 1536 MB

   Every time I attempt to save an Illustrator file, it freezes and I get the spinning wheel, to the point where I have to force quit. After I force quit and reopen, all my preferences are reset to default.

   I've attempted saving on Dropbox, iCloud, my external hard drive, and my local hard drive - it all freezes. The only time it doesn't freeze is when I disconnect from the Internet, and at that point I can save literally anywhere I want.

   This happens LITERALLY every single time. I've gotten to a point where whenever I work on Illustrator, I've… more

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Version 23.0.3 Adobe PDF Preset / Transparency Flattener Preset "Convert All Text to Outlines" Not Working

   In all previous versions of Illustrator and InDesign, when saving a PDF, I have been able to set my PDF settings to convert all text to outlines by checking "Convert All Text To Outlines" in my Adobe PDF preset. Since my recent update to 23.0.3, this feature is no longer working properly. The setting is still an option, however, upon save/export of the PDF, text is not converted to outlines as it previously was.

   I have reached out to customer support for this issue and have been informed that this issue is "expected behavior of the software".

   How is this issue considered “expected behavior” when:

   1) Setting Adobe PDF presets and Transparency Flattener presets to "convert text to outlines" is a feature of the software
   2) It has worked flawlessly in ALL previous versions of Illustrator and InDesign

   This is a pretty common practice that designers use when creating print documents. Most printers require all text to be outlines when receiving project files. It is very time consuming to manually change all text to outlines when you're working with a 100+ page project file. This feature, which I and countless others use on a daily basis, prevents the error of accidentally saving over a working file as well as saving time when preparing documents for print.

   If this feature (which is still showing as a feature in the current version) has been removed, I deeply implore you to bring this feature back.

   In all previous versions of Illustrator and InDesign, when saving a PDF, I have been able to set my PDF settings to convert all text to outlines by checking "Convert All Text To Outlines" in my Adobe PDF preset. Since my recent update to 23.0.3, this feature is no longer working properly. The setting is still an option, however, upon save/export of the PDF, text is not converted to outlines as it previously was.

   I have reached out to customer support for this issue and have been informed that this issue is "expected behavior of the software".

   How is this… more

   3 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Illustrator crashes on launch

   Illustrator 23.0.3 keeps crashing all the times i opened it

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   3 comments  ·  Launch  ·  Delete…  ·  Admin →
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6. Lock doesn't work for groups in groups

   How to reproduce the bug:
   1. Create two shapes.
   2. Group the two shapes
   3. Create two new shapes.
   4. Group the two new shapes
   5. Select the two groups.
   6. Group the two groups.
   7. Now you have a parent group with two child groups.
   8. Lock one of the child groups.
   9. Select the parent group.
   10. Now both child groups are selected and can be changed even the one that is locked should not be possible to alter.

   3 votes

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   4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. 3D effect not working

   If i choose some options in the 3D effect window, illustrator crashes.

   3 votes

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Key point when aligning points

   aligning points always goes to left point of selected not right (aligning 2 points of a shape e.g triangle)

   3 votes

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   1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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9. Export *.ai to *svg image is lost small object items

   I have problem when convert from *.ai file to *svg, --> *.svg file result is in correct ( not the same: lost small objects, image was flipped, ... )

   Environment:
   OS: Windows 10, Mac OS 10.14.2
   Illustrator: Adobe Illustrator CC 2019

   1. Select File -> Save as ... --> choose SVG ( svg ) --> click button "save"
   2. SVG options dialog choose option like attach image.
   3. click "OK" to save to SVG file

   Expected:
   Display in SVG is the same with AI editor

   Actual:
   + SVG is lost some objects.
   + SVG display not the same with AI Editor
   + Lost character, Image is flip ..

   Resource files:
   https://futushigame.firebaseapp.com/AI-Files.zip

   I have problem when convert from *.ai file to *svg, --> *.svg file result is in correct ( not the same: lost small objects, image was flipped, ... )

   Environment:
   OS: Windows 10, Mac OS 10.14.2
   Illustrator: Adobe Illustrator CC 2019

   1. Select File -> Save as ... --> choose SVG ( svg ) --> click button "save"
   2. SVG options dialog choose option like attach image.
   3. click "OK" to save to SVG file

   Expected:
   Display in SVG is the same with AI editor

   Actual:
   + SVG is lost some objects.
   + SVG display not the same with AI Editor
   + Lost… more

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. GPU continues to randomly turn only white to black (not inverting!)

    an ongoing issue with CC is the random and unprovoked flipping of Black to white on screen. Only the color white does this. This is not a case of color being inverted. It is only white in a file that suddenly turns black and then needs to be closed and reopened to fix.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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11. Illustrator stops, not responding

    Operating system is Windows 7 Enterprise, Illustrator is CC 2018 or 2019. I begin to work for only 15 sec and then the program pauses with the blue spinning wheel. If I click again the screen shows a (not responding) title at the top and goes grey. This process takes another 15 sec and then snaps back into place and works again, but only for another 15 sec and repeats. I've opened and closed the program several times and also restarted the computer but no change. This only happens in Illustrator and no other CC programs I use. Any ideas would greatly help. Thanks

    Operating system is Windows 7 Enterprise, Illustrator is CC 2018 or 2019. I begin to work for only 15 sec and then the program pauses with the blue spinning wheel. If I click again the screen shows a (not responding) title at the top and goes grey. This process takes another 15 sec and then snaps back into place and works again, but only for another 15 sec and repeats. I've opened and closed the program several times and also restarted the computer but no change. This only happens in Illustrator and no other CC programs I use. Any ideas… more

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12. Editing Character Styles Does Not Trigger Content Change

    Renaming a character style does not trigger content change.

    Thus, the asterisk does not appear above the file name (indicating content change), File/Save or CMD/CTRL-S are ineffective, and if one closes and re-opens the file the old names are still there.

    Have not checked Paragraph styles, or styles in other Adobe apps, but assume this bug would present there as well.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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13. Shape Builder Crash

    When attempting to use shape builder tool and attempt to click on shape fails fill. An additional attempt to click and use the shape builder tool results in a crash. How do you fix this? I keep getting this crash 3 times a day.

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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14. Illustrator and Adobe apps are slow on retina display

    Hi All!

    I have an issue with Illustrator (23.0.2) on my brand new 15" retina Macbook Pro 2018 (latest edition 2,6GHz i7, 16GB ram, RadeonPro 560X).

    I've seen lot of similar issues here, but I would like to say about an interesting thing.

    If I moving around in a document or zoom in/out (simple or complex), it works really slow. If I switch to GPU preview, it's much better, but in CPU preview it's horrible and unusable.

    Bigger problem is that on my previous 13" MacbookPro (2012 mid, 2,9Ghz i7) without dedicated graphics card everything works fine (in CPU and GPU preview as well). Both laptop has the latest Mojave and Illustrator version.

    And the best: if I connect an external display (fullHD) to my new macbook pro, the Illustrator works much better on that screen. But if I move the Illustrator window back to the laptop screen, the issue is coming back again.
    Why?!

    The macbook pro not able to handle the Adobe apps on retina display well? Because I experienced similar problems in Premiere Pro when I'm working on the timeline.

    I bought a very expensive laptop for work, I have full Adobe subscription and I don't understand why I'm here or any other forums?

    I sent an email about these to sharewithai@adobe.com, but I haven't got answer yet.

    Thanks
    Tom

    Hi All!

    I have an issue with Illustrator (23.0.2) on my brand new 15" retina Macbook Pro 2018 (latest edition 2,6GHz i7, 16GB ram, RadeonPro 560X).

    I've seen lot of similar issues here, but I would like to say about an interesting thing.

    If I moving around in a document or zoom in/out (simple or complex), it works really slow. If I switch to GPU preview, it's much better, but in CPU preview it's horrible and unusable.

    Bigger problem is that on my previous 13" MacbookPro (2012 mid, 2,9Ghz i7) without dedicated graphics card everything works fine (in CPU and… more

    3 votes

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15. workspace options not available

    I can't figure this out. Clearly someone else has had this issue, but there is no published solution. From your archive:

    "Workspaces not working, all panels hidden on start up.
    Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

    I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

    Windows 10 Pro, 64 bit
    Intel i7-7700
    16GB Ram
    GeForce GTX 750 Ti

    Screenshot_1.jpg
    67 KB
    1
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    Jordon shared this idea · Dec 19, 2018 · Flag idea as inappropriate…
    REQUEST TO CONTACT SUPPORT ·
    
    ADMIN
    Ashutosh Chaturvedi (Sr. Quality Engineering Manager, Adobe Illustrator) responded · Dec 24, 2018
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    I can't figure this out. Clearly someone else has had this issue, but there is no published solution. From your archive:

    "Workspaces not working, all panels hidden on start up.
    Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

    I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

    Windows 10 Pro, 64 bit
    Intel i7-7700
    16GB Ram
    GeForce GTX 750 Ti

    … more

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16. Freeform Gradients can't seperate into spot colors for rips

    Freeform Gradients can't seperate into spot colors for rips. when prinitng them as spot colors. they come out like a cmyk print.

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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17. eps import slow (e.g. for eps created in Matlab)

    The import of eps-files created in other programs (e.g. Matlab) is slow: opening a file of 10 kb can take 10-30 seconds. Why?

    I am using AI CC 22.1.

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Cannot update links from links panel

    Cannot update links by clicking "update" icon in links panel or by going to panel menu > Update Links. They do nothing. I have to wait until AI shows the "Some links need updating..." alert and then confirm to update or I have to close/open the file.

    What the heck happened in the latest update(s)? Feels like all of the panels are super busted.

    3 votes

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    0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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19. Illustrator Not Responding

    My illustrator program says that it is not responding every time I save. It eventually works but takes 10 or so minutes to save each time. Which is a huge draw back because if I like to save a lot to ensure the safety of my files it impacts my performance by slowing me down.

    I am working off of a server but I don't think that would effect my save proformance.

    I've checked the Nvidia pannel and set my GTX graphics card as default just in case as well.

    I have a cpu and memory meter that aren't showing that i'm pushing my device to hard. Mainly staying arround 50% Utilization

    I've got a surface book 2
    with 16 GB RAM
    a GTX 1060 with 6GB of GDDR5
    and a 8th Gen i7 Processor

    My illustrator program says that it is not responding every time I save. It eventually works but takes 10 or so minutes to save each time. Which is a huge draw back because if I like to save a lot to ensure the safety of my files it impacts my performance by slowing me down.

    I am working off of a server but I don't think that would effect my save proformance.

    I've checked the Nvidia pannel and set my GTX graphics card as default just in case as well.

    I have a cpu and memory meter that aren't showing… more

    3 votes

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20. Colored text randomly changing to black

    Mac OS 10.12.6 with Illustrator CC 2019

    Since December text has been randomly changing to black. It happens with bullets more frequently, but sometimes two words in a paragraph will turn black. This happens frequently when I reopen files but also while I'm working.

    Sometimes (but not always) when I change the color back with the eyedropper, it still shows up black in the Appearance panel (see photo).

    My 2 coworkers are also having this issue.

    I don't know if it's related, but I'm also having a problem with cutting (CTRL-X) objects. Simple shapes and text will temporarily not allow me to cut them.

    Mac OS 10.12.6 with Illustrator CC 2019

    Since December text has been randomly changing to black. It happens with bullets more frequently, but sometimes two words in a paragraph will turn black. This happens frequently when I reopen files but also while I'm working.

    Sometimes (but not always) when I change the color back with the eyedropper, it still shows up black in the Appearance panel (see photo).

    My 2 coworkers are also having this issue.

    I don't know if it's related, but I'm also having a problem with cutting (CTRL-X) objects. Simple shapes and text will temporarily not allow… more

    3 votes

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