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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7892 results found

  1. Temp file string prepended to filename slug

    When saving a PDF copy of a file with cropmarks to a network share a temporary string such as "ai157536670945_" is prepended to the filename in the page info/slug in the cropmark area.

    Ai 2020 24.01 Mac OS Catalina 10.15.1

    3 votes
    3 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
    Under Review  ·  Anjali responded

    Thanks for sharing the details.
    We are now able to reproduce the issue.
    The team will be looking into the problem.

    Thank you for the feedback.

  2. Symbols and SVGs issues (Illustrator 2020)

    Issue: When an SVG is reopened in Illustrator with a symbol included in the artboard, the symbol shifts in position within a bounding box and crops as if it is within a Clipping Mask. Any black colour value within a symbol isn’t recognised and is automatically changed to HEX colour #000000. When the SVG is previewed in Finder and uploaded to Magento the symbols appear in the correct position.

    Specs and testing: The issue only occurs since updating to Illustrator 2020 (tested on both macOS Majave (10.14 & 10.14.5) and macOS Catalina (10.15.1).

    When opening the SVG in previous versions…

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. Glitch in outlining a dotted stroke

    macOS Catalina 10.15.1 Illustrator 2020

    I made a line, applied dashed line, adjusted gap(2,4) and dash(0,01) to make it look like dots and outlined. Random dots have been cut in half after outlining.
    It never happened to me before.

    3 votes
    0 comments  ·  Strokes  ·  Admin →
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  4. Display not being refreshed, scrolling through Artwork while zoomed in and dragging an object

    When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I…

    3 votes
    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. Letter Spacing

    Open Type Letter Spacing doesn’t work properly. If I enable "all caps" the (usually ******) spacing is not applied.

    3 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Under Review  ·  Anish Kumar responded

    Thanks for reporting this issue. We are able to reproduce this at our end and the issue is currently under review.

  6. Drag and Drop image from Illustrator HTML5 extension to server/Desktop is not working on MAC OSX

    Adobe Illustrator CC 23.0.3, Mac OS 10.14.6(Mojave)

    Step To Reproduce issue:

    1) create one HTML5 extension.

    2) Display images on extension(you can display images from you local disk with html tag <img>)

    3) try to drag & drop image from extension to Browser/desktop(on browser you can use google image search dropbox).

    Expected Result : Image should be dropped at google image search/desktop(In html cep cookbook clearly mentioned that drag & drop between extension and browser/desktop supported).

    Current Result : Image is not getting dropped.

    Note: same use case is working fine on windows os

    Attached video:

    3 votes
    0 comments  ·  Other...  ·  Admin →
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  7. Keyboard arrow not working in reflect panel

    The down arrow works but the up arrow on the keyboard does not. Works fine in all other aspects using Illustrator, just the reflect panel is having issues.

    Object > Transform > Reflect

    3 votes
    0 comments  ·  Documents and Artboards  ·  Admin →
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  8. CC 2020 AI and InDesign Crashing and Freezing

    Having major issues with both Illustrator and InDesign 2020.

    For Illustrator, if I double click an AI file in a finder window it crashes 100% of the time on launch, which in turn deletes all recent docs from AI's start up menu. Things are a bit more stable when launching the app and then opening a file, but still seems to easily crash when doing a simple task such as electing the font dropdown menu (not even selecting a font).

    InDesign is more troublesome. The program will frequently freeze even after opening a document that has a link that has…

    3 votes
    1 comment  ·  Other...  ·  Admin →
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  9. Colors disappear when moving a Live Paint object

    I have been illustrating vector images on iPad Pro Adobe Fresco. When exported to PDF (why can't I export as illustrator file and keep the layers? 1st missing thing (not really bug but just irritating)) and opened in Illustrator, I fill the line drawings with Live Paint bucket. When just moving this fully painted image from its place, some colors disappear in this image? Becomes transparent again: 2nd bug

    3 votes
    1 comment  ·  Tools  ·  Admin →
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  10. 24 ver layer missing when opening in 23.1.1 version

    Illustrator ver 24. error!!!
    Saved a file in the new version with 2 layers, one layer went missing when I opened it in 23.1.1 version (the previous version). The same applies to PDF files.
    Please advise as this is so important for our printing process.
    Both systems (iMac 2019)
    Thanks!

    3 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  11. Snap to Grid and Snap to Pixel interaction is unpredictable

    If both Snap to Grid and Snap to Pixel are both enabled, drawing tools (like the Pen tool) will snap to a nearby pixel that the tool is hovering over.

    I'd prefer if it defaulted to the Snap to Pixel function, so it'd snap to the center of the pixel, but that also might be confusing with Snap to Grid enabled.

    3 votes
    0 comments  ·  Snapping  ·  Admin →
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  12. Keyboard shortcuts missing in File New dialog

    In the legacy File New dialog, there are keyboard shortcuts to quickly navigate the settings, such as Alt+W for the Width input and Alt+L for Bleed. These are missing in the newer File New dialog.

    Luckily, we can still use Illustrator's Preferences to revert back to the legacy dialog, but keyboard shortcuts still do need to be implemented on the new dialog.

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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  13. Unticking "Use Artboards" when saving PDF does not work as expected

    Illustrator 24.0

    Expected result: A PDF file containing a single page of all the artwork in the document. Artboards should be completely ignored. Page size, cropbox, artbox, trimbox and bleedbox should all be equivalent to the total size of all the artwork in the document.

    Actual result: PDF contains one page for each artboard, seemingly identical to what happens when "Use Artboards" is ticked.

    3 votes
    0 comments  ·  Documents and Artboards  ·  Admin →
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  14. A few menu oddities on 24.0

    Attached are screenshots for a few menu oddities I've found on Illustrator 24.0. None are workflow breaking, they're just odd stuff like duplicate entries or weird characters.
    Thanks!

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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  15. Action bug

    Illustrator 2020 doesn't allow my action to work. I created an action that runs a script from the script menu, but cannot use nor record a new action that runs a script.

    3 votes
    0 comments  ·  Other...  ·  Admin →
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  16. "Save A Copy" Action major issue

    When recording a "Save A Copy" action, it won't let us choose a folder. Rather we are forced to choose a filename. So when we ever use this Action, all of our files are saved and overwritten as the same filename.

    Please let us choose a folder like the "Save As" action.

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Google Backup and Sync (aka Google Drive) locks Illustrator files and saving fails unless I quit Backup and Sync.

    This happens intermittently but frequently. Google support assures me this is not caused by them, though I don't believe it. Still, is there anything that can be done from Adobe's side?

    3 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  18. saving as an svg file, the part that should be the path tag is output as an ellipse tag.

    operating system
    MacOS 10.14.6 Mojave

    1. Draw an ellipse.
    2. Duplicate vertically.
    3. “Intersect” in the path finder.
    4. Save as svg file.
    5. When viewed with a web browser, the left and right sides are rounded. It should be sharp. I looked inside the svg file with a text editor, the part that should be the "path" tag is the "ellipse" tag.

    Until Illustrator CC 2017, there is no problem because it is output with the "path" tag. Since Illustrator CC 2018 and later, it will be an "ellipse" tag, so the shape will be broken.

    https://community.adobe.com/t5/Illustrator/Trouble-exporting-shape-with-points-to-SVG/m-p/10720571#M151356

    3 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  19. Mac OS Mojave and new Illustrator 2020 - keeps indicating links are missing when they are not

    3 votes
    2 comments  ·  Performance  ·  Admin →
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  20. Effects Preview Checkbox Has No Effect After First Check

    Version 24.0 (64-bit)

    When applying an effect to a path in Illustrator, checking the "Preview" checkbox will preview that effect, but unchecking the box does not return the path back to its original shape. To test:

    Use the pen tool to draw a multi-segment shape.
    Select the shape
    Click Effect->Distort & Transform->Roughen
    Click the Preview checkbox (the effect should be applied)
    Click the Preview checkbox again (the effect will not be removed)

    I've tested this with most of the previewable effects in the Effects menu and they all behave the same.

    3 votes
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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