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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. Justification doesn't work right

    In a block of justified text, when you fine tune the justification settings to spread the letters more evenly and avoid white gaps, the justification gets broken.
    (In Indesign the same procedure works perfectly.)

    On my screenshot you see the default setting on the left, and on the right with the letter and glyph spacing set to slightly decreased minimum and slightly increased maximum values – and the justification is gone…

    3 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  2. Unable to skew individual words/letters in type

    In previous versions of illustrator, you were able to skew individual words/letters from the character menu. That option has been replaced by an option to rotate.

    Distorting highlighted text distorts the whole box of type. The font I'm working with does not have and italics and I need this option to italicize specific words.

    I am using 23.0.6 on a mac with OS Mojave 10.14.6.

    I'm attaching screenshots of this feature in InDesign so you can see what this used to look like in illustrator, as well as a screenshot of the new character panel in illustrator where it's missing.…

    3 votes
    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  3. GPU Issue in Touch Mode on Surface Pro (2017)

    Hello,
    I have been having a repeated issue with Illustrator leaving checkerboard artifacts onscreen when drawing in Touch Mode on my Surface Pro. After drawing for a while, Illustrator will crash. I've included a clip displaying the artifacts I'm talking about.

    A related issue happens at random when drawing, where the outline will display in red while I'm drawing it, then the line won't actually get drawn. Sometimes when selecting or scaling objects they will similarly display the scale happening, but then nothing actually happens. Usually Illustrator crashes after that.

    3 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. Misaligned patterns on SVG import

    When opening an SVG file, pattern fills are incorrectly offset on both x and y axis.

    An inconvenient workaround is to reapply the pattern (Select shape, select pattern swatch). This will then position the pattern correctly.

    It would be great if the pattern was correctly positioned on file load.

    Tested on Windows 10. Illustrator 23.0.6 64bit

    See attached PNG for example.

    pattern-test.svg used in the screenshot:

    <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="50" viewBox="0 0 50 50">
    <defs>
    <pattern id="New_Pattern" data-name="New Pattern" width="10" height="10" viewBox="0 0 10 10" patternUnits="userSpaceOnUse">
    <rect width="10" height="10" fill="blue"/>
    <circle cx="5" cy="5" r="5" fill="red" />

    </pattern>
    </defs>
    <rect…

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  5. BUG? CC Color Library: Not Applied or Freezing

    When I select an object and tried to color it from my CC library colrs - it doesn't apply to the shape/font - if I right click on a color in the CC library Panel, the panel freezes for a moment and disappears.

    3 votes
    2 comments  ·  Cloud, Libraries  ·  Admin →
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  6. Unknown error when re-linking image

    When I re-link an image I get a message saying "An unknown error has occurred."
    I am adding this to the growing list of problems since upgrading to 2019.

    3 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  7. ellipse using basic brush is not smooth.

    The ellipse tool using the basic brush comes out jagged and not smooth. All other shapes are not affected.

    3 votes
    1 comment  ·  Tools  ·  Admin →
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  8. BUG Nordic keyboard and special characters €, $, @ etc

    Cant type special characters €, $, @ on nordic keyboard. Because Illustrator is overriding AltGr key function using it to make a selection.

    3 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  9. Change to dimension in properties panel applies to wrong object in certain situation...

    Minor bug. To reproduce:

    Have at least two objects on screen.
    Select one.
    In the properties panel, change the width or height but do not press enter or tab.
    Select the other object.

    Result: The change in dimension is applied to the second object, not the first.

    3 votes
    1 comment  ·  Tools  ·  Admin →
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  10. Black Swatch becomes CMYK when dragged to object

    Black Swatch in color pallette (between none and white lower left corner) colour changes values to CMYK when dragged to object on page.

    3 votes
    5 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  11. crash after windows update

    Every time since I installed the latest windows update (KB5407453, KB4509096) that I try to open or create a new file adobe illustrator crashes. The crash report is attached.

    3 votes
    0 comments  ·  Launch  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    From the looks of it it seems to be crashing with GPU. Here is what I can suggest
    1. TEST: Disable GPU from preference panel and then create a anew document to see if it still crashes
    2. FIX: Update GPU driver – each manufacturer will have a different way to get and install drivers. some help here: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

    3. IF NOTHING WORKS: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  12. Move objects always moves downwards in y direction, behaves fine in x

    Selecting an object and hitting ENTER brings up the 'Move' dialog and, for a while now, negative values moved things up and positive values moved things down the y axis. Fair enough, we all got used to it. As of today, things behave differently and everything is always moved up, unless I adjust the angle in the two entry fields below. Please see attached GIF.

    3 votes
    6 comments  ·  Documents and Artboards  ·  Admin →
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  13. Changing values in Move dialog immediately applies them

    There appears to be another bug crept into the latest version of Illustrator when selecting an object and using the Object > Transform > Move dialogue.

    When you change values it commits those values rather than previews them, even if you cancel the operation. Ie. if you type 100mm into the x-coordinate box then change it to 150mm it will move your object 100mm then a further 150mm (250mm in total) rather than honouring the last value and only moving it 150mm.

    Illustrator is becoming all but unusable of late.

    3 votes
    0 comments  ·  Tools  ·  Admin →
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  14. Snapping stopped working

    Snap to Grid, Pixel and Point options stop working on a regular basis. Choosing any of them has no effect.
    Have to Close and reopen regualry for it to work again.Ilustrator has become very irratic in the past few releases. Along with other Adobe apps.....

    3 votes
    0 comments  ·  Tools  ·  Admin →
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  15. insanely-bloated file size with placed images

    Placing a 4.2 mb JPEG in Illustrator document (with little or no text or vector art) results in a file size of over 40 mb. Adobe dismisses this as "expected behavior" and closes the case with no effort to fix an obvious problem.
    An Illustrator document with 47 mb of placed JPEGs and nominal text and vector art yields a 513+ mb document! An 18-page (1-side print) PDF produced from this document was 523 mb. WAY too big to send via e-mail or FTP, the client had to come to my office with a thumb drive and download it from…

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  16. Swatches not naming properly vs document color mode

    I create my document in CMYK but when I open my swatches the first time (I have done no copying or pasting into the document or anything to mess with any color settings), they are CMYK blends with RGB names. Why is it doing that and what can I do to fix it?

    3 votes
    7 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  17. SVG: RTL text is shifted

    We have tried to import correct SVG with RTL text. The SVG looks ok in browsers(Chrome, FireFox). If we just open the SVG file in Adobe Illustrator the RTL text will be shifted to the right. As we see Adobe Illustrator pre-processes SVG but the result looks incorrectly. Are there some specifics of RTL processing that we can take into account? We aspect to see the same SVG rendering as in browsers. (see attached file : as SVG files can not be attached, I've replaced .svg with .txt)

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
    Added to Backlog  ·  Dirk Schulze responded

    Hello Maksim,

    Thanks a lot for bringing this issue to our attention. We can confirm the issue and added it to our backlog.

    Greetings,
    Dirk

  18. Installed Fonts Not Being Updated

    I've tried the forums but this issue is still not solved & I've not been able to find a solution anywhere. Allow me to clarify.

    Thi issueeffects both the font menus and fonts in the entire document & actually across unlimited documents after unlimited numbers of app restarts and system restarts. I assume this can be fixed because I have proper behavior on one machine & improper behavior on another.

    I build fonts. I use Illustrator as one of many apps in which I test the fonts as part of my workflow. The problem I am having is that fonts…

    3 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  19. Pasting a hexadecimal color code into the Fill or Stroke under properties > appearance occasionally causes Illustrator to freeze up

    1. MacOS 10.14.5 (18F132)
    2. Select an object (for example, a rectangle), in the properties panel, under the appearance heading, select either fill or stroke, and paste a hex code into the textbox at the bottom of the popup panel. Occasionally, this results in Illustrator freezing, and can only be fixed by force-quitting.
    3. It not to freeze
    4. It freezes
    5. Video attached showing the behaviour once it is frozen
    3 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  20. ExtendscriptToolkit is 32bit-only, OSX Catalina is 64bit-only

    I use a script I wrote for an important business function. For the last couple OSX upgrades, it has been warning me that ExtendscriptToolkit is not compatible with future versions of the OS. Specifically, OSX Catalina, which has been seeded to developers, will only support 64bit applications, and ExtendscriptToolkit is a 32bit application. Is that going to be addressed before the OS is released?

    3 votes
    0 comments  ·  SDK and Scripting  ·  Admin →
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