Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8115 results found
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Unticking "Use Artboards" when saving PDF does not work as expected
Illustrator 24.0
Expected result: A PDF file containing a single page of all the artwork in the document. Artboards should be completely ignored. Page size, cropbox, artbox, trimbox and bleedbox should all be equivalent to the total size of all the artwork in the document.
Actual result: PDF contains one page for each artboard, seemingly identical to what happens when "Use Artboards" is ticked.
3 votes -
A few menu oddities on 24.0
Attached are screenshots for a few menu oddities I've found on Illustrator 24.0. None are workflow breaking, they're just odd stuff like duplicate entries or weird characters.
Thanks!3 votes -
Action bug
Illustrator 2020 doesn't allow my action to work. I created an action that runs a script from the script menu, but cannot use nor record a new action that runs a script.
3 votes -
"Save A Copy" Action major issue
When recording a "Save A Copy" action, it won't let us choose a folder. Rather we are forced to choose a filename. So when we ever use this Action, all of our files are saved and overwritten as the same filename.
Please let us choose a folder like the "Save As" action.
3 votes -
Google Backup and Sync (aka Google Drive) locks Illustrator files and saving fails unless I quit Backup and Sync.
This happens intermittently but frequently. Google support assures me this is not caused by them, though I don't believe it. Still, is there anything that can be done from Adobe's side?
3 votes -
saving as an svg file, the part that should be the path tag is output as an ellipse tag.
operating system
MacOS 10.14.6 Mojave- Draw an ellipse.
- Duplicate vertically.
- “Intersect” in the path finder.
- Save as svg file.
- When viewed with a web browser, the left and right sides are rounded. It should be sharp. I looked inside the svg file with a text editor, the part that should be the "path" tag is the "ellipse" tag.
Until Illustrator CC 2017, there is no problem because it is output with the "path" tag. Since Illustrator CC 2018 and later, it will be an "ellipse" tag, so the shape will be broken.
3 votes -
3 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Symbol mangling when exporting into svg
I see an incorrect result when exporting into SVG through File -> Export -> Export As... -> save as SVG. I have two gradient filled rectangles presented as symbols (see .ai inside the attached .zip), one is blue gradient and the other is gray gradient. When export into svg, the resulting image shows both rectangles filled with gray gradient (see .svg inside the .zip).
It looks like AI thinks both symbols are visually the same an merges them into a single symbol. If i use solid colors, this doesn't happen.
As for SVG options see 'svg_options.png' inside the .zip.
Check…
3 votes -
Files change type position/spacing when opening file saved in older versions of illustrator
Files opened in 23.1.1 saved in recent previous versions of illustrator change spacing, position and kerning.
I am working in 23.1.1 and the files in question were saved in a recent previous version. What happens is only certain fonts (all open type format in document) jump position by as much as 1 point. this has been confirmed on multiple machines running new version (23.1.1)
It appears that kerning/spacing/tracking gets altered. The attached file shows the comparison between new version and old version. green highlights show amount of distance of shifting.
3 votes -
Increase font shortcut: Command + Shift + . no longer works
Mac OS Mojave 10.14.6, 3.2 GHz Intel Core i7, 16 GB 2667 MHz DDR4, Radeon Pro 560X 4 GB
Illustrator 23.1.1
Increase font shortcut: Command + Shift + . no longer works.
Decrease font shortcut DOES still work. Super annoying.
EDIT: I just realised if you press the decimal point on the number pad it works. The wrong "." seems to have been assigned the shortcut.
3 votes -
application frame glitch?
- macOS Catalina 10.15, Illustrator 23.1.1
this has happened twice since updating. each time has been random and in the middle of working as usual.
suddenly, i will try to click on a panel, but nothing happens (none will open/expand unless moved from the bar to a separate panel). also when selecting a different document tab, the file name switches, but window stays the same. until you turn off the application frame. but if you do that, then when turning the frame back on, it's blank - no windows, tabs, panels, toolbars, etc. and wont let you turn anything else on…
3 votes -
XP-PEN Deco Pro Medium drawing tablet not working on Illustrator
So I just got a new XP-Pen Deco Pro Medium. I have the latest drivers and the latest version of Illustrator CC as of 18-10-2019.
It seems to working fine on all interface elements. But on Illustrator It won't let me use the drawing pen anywhere on the canvas.
3 votes -
Illustrator laggy and slow on when using CPU. Colours not accurate on GPU
Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
I've been having the following issue (even before updating to this version).
Every time I use the CPU view Illustrator becomes really slow and laggy.
I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.I can't continue with the workaround of…
3 votes -
Does 23.1.1. fix the abysmal performance on Mac or no?
Illustrators performance on Mac as been horrible for the last several versions, has this been fixed yet, or at least an update on why and when you expect to have it fixed?
We seriously need to have an intervention, you're making Illustrator practically unusable for your paying customers with these 'updates' that seemingly take several steps back each time.
3 votes -
Problem with tracing feature
Hi.
I have a problem with tracing feature. Never have I been able to use this feature, not once. Each time the error message appears: "Can not be fully executed because an unknown problem has occurred (CANT)".
Why is that?
Can someone help me?3 votes -
Save As Crash
Illustrator is crashing constantly when trying to "Save As" after updating to v23.1. Optimizing for slow networks feature is disabled. Crash occurs after choosing the location to save the file. Illustrator hangs for about 2-3 seconds before the crash window pops up. Save as works immediately after launching the program but occurs again later on.
Windows 10 Home
3 votes -
Window jumps to new size when I grab resize thumb in bottom right corner
When I grab the resize thumb in the bottom right of a window, the window size jumps. In the two attached screenshots, the first is where the window was before I grabbed the thumb, and the second is where the window jumped to after grab. I can resize if I continue to hold the thumb, but the thumb position never matches the cursor position.
3 votes -
Illustrator crashes when opening any file after Microsoft Cumulative update 2019-09 KB4517211
Running Win10 Pro x64. Uninstalled and ReInstalled Cumulative update KB4517211. Problem goes away if uninstalled, and recurrs after re-installing Microsoft update. Have latest NVidia GPU drivers installed (problem occurred with prior version graphics drivers as well) and latest version of AI (23.1). Problem occurred prior to update to 23.1 today. Problem started after Microsoft Cumulative update for Windows 10 Version 1903 x64 and problem is resolved when uninstalling Cumulative update. Used Microsoft tool to HIDE updates to stop KB4517211 from re-installing.
3 votes -
Hyperlink lost if Export to SVG
If I create a shape and attach a hyperlink to it using Attributes, then use File > Export > Export As > SVG, the link no longer exists. If the file is opened using a browser there is no link and the code doesn’t contain the link. If I use File > Save As > SVG the link remains, however, using ‘Export As’ optimizes the SVG for the web, so I should use this option. Why is using ‘Export As’ removing the hyperlink? I have just started using AI - am I doing something wrong or is this a bug?…
3 votes -
Justification doesn't work right
In a block of justified text, when you fine tune the justification settings to spread the letters more evenly and avoid white gaps, the justification gets broken.
(In Indesign the same procedure works perfectly.)On my screenshot you see the default setting on the left, and on the right with the letter and glyph spacing set to slightly decreased minimum and slightly increased maximum values – and the justification is gone…
3 votes
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