8060 results found

1. Illustrator stops, not responding

   Operating system is Windows 7 Enterprise, Illustrator is CC 2018 or 2019. I begin to work for only 15 sec and then the program pauses with the blue spinning wheel. If I click again the screen shows a (not responding) title at the top and goes grey. This process takes another 15 sec and then snaps back into place and works again, but only for another 15 sec and repeats. I've opened and closed the program several times and also restarted the computer but no change. This only happens in Illustrator and no other CC programs I use. Any ideas would greatly help. Thanks

   Operating system is Windows 7 Enterprise, Illustrator is CC 2018 or 2019. I begin to work for only 15 sec and then the program pauses with the blue spinning wheel. If I click again the screen shows a (not responding) title at the top and goes grey. This process takes another 15 sec and then snaps back into place and works again, but only for another 15 sec and repeats. I've opened and closed the program several times and also restarted the computer but no change. This only happens in Illustrator and no other CC programs I use. Any ideas… more

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2. Editing Character Styles Does Not Trigger Content Change

   Renaming a character style does not trigger content change.

   Thus, the asterisk does not appear above the file name (indicating content change), File/Save or CMD/CTRL-S are ineffective, and if one closes and re-opens the file the old names are still there.

   Have not checked Paragraph styles, or styles in other Adobe apps, but assume this bug would present there as well.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Shape Builder Crash

   When attempting to use shape builder tool and attempt to click on shape fails fill. An additional attempt to click and use the shape builder tool results in a crash. How do you fix this? I keep getting this crash 3 times a day.

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4. Illustrator and Adobe apps are slow on retina display

   Hi All!

   I have an issue with Illustrator (23.0.2) on my brand new 15" retina Macbook Pro 2018 (latest edition 2,6GHz i7, 16GB ram, RadeonPro 560X).

   I've seen lot of similar issues here, but I would like to say about an interesting thing.

   If I moving around in a document or zoom in/out (simple or complex), it works really slow. If I switch to GPU preview, it's much better, but in CPU preview it's horrible and unusable.

   Bigger problem is that on my previous 13" MacbookPro (2012 mid, 2,9Ghz i7) without dedicated graphics card everything works fine (in CPU and GPU preview as well). Both laptop has the latest Mojave and Illustrator version.

   And the best: if I connect an external display (fullHD) to my new macbook pro, the Illustrator works much better on that screen. But if I move the Illustrator window back to the laptop screen, the issue is coming back again.
   Why?!

   The macbook pro not able to handle the Adobe apps on retina display well? Because I experienced similar problems in Premiere Pro when I'm working on the timeline.

   I bought a very expensive laptop for work, I have full Adobe subscription and I don't understand why I'm here or any other forums?

   I sent an email about these to sharewithai@adobe.com, but I haven't got answer yet.

   Thanks
   Tom

   Hi All!

   I have an issue with Illustrator (23.0.2) on my brand new 15" retina Macbook Pro 2018 (latest edition 2,6GHz i7, 16GB ram, RadeonPro 560X).

   I've seen lot of similar issues here, but I would like to say about an interesting thing.

   If I moving around in a document or zoom in/out (simple or complex), it works really slow. If I switch to GPU preview, it's much better, but in CPU preview it's horrible and unusable.

   Bigger problem is that on my previous 13" MacbookPro (2012 mid, 2,9Ghz i7) without dedicated graphics card everything works fine (in CPU and… more

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5. workspace options not available

   I can't figure this out. Clearly someone else has had this issue, but there is no published solution. From your archive:

   "Workspaces not working, all panels hidden on start up.
   Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

   I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

   Windows 10 Pro, 64 bit
   Intel i7-7700
   16GB Ram
   GeForce GTX 750 Ti

   Screenshot_1.jpg
   67 KB
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   Jordon shared this idea · Dec 19, 2018 · Flag idea as inappropriate…
   REQUEST TO CONTACT SUPPORT ·
   
   ADMIN
   Ashutosh Chaturvedi (Sr. Quality Engineering Manager, Adobe Illustrator) responded · Dec 24, 2018
   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

   I can't figure this out. Clearly someone else has had this issue, but there is no published solution. From your archive:

   "Workspaces not working, all panels hidden on start up.
   Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

   I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

   Windows 10 Pro, 64 bit
   Intel i7-7700
   16GB Ram
   GeForce GTX 750 Ti

   … more

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6. Freeform Gradients can't seperate into spot colors for rips

   Freeform Gradients can't seperate into spot colors for rips. when prinitng them as spot colors. they come out like a cmyk print.

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7. eps import slow (e.g. for eps created in Matlab)

   The import of eps-files created in other programs (e.g. Matlab) is slow: opening a file of 10 kb can take 10-30 seconds. Why?

   I am using AI CC 22.1.

   3 votes

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8. Cannot update links from links panel

   Cannot update links by clicking "update" icon in links panel or by going to panel menu > Update Links. They do nothing. I have to wait until AI shows the "Some links need updating..." alert and then confirm to update or I have to close/open the file.

   What the heck happened in the latest update(s)? Feels like all of the panels are super busted.

   3 votes

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9. Illustrator Not Responding

   My illustrator program says that it is not responding every time I save. It eventually works but takes 10 or so minutes to save each time. Which is a huge draw back because if I like to save a lot to ensure the safety of my files it impacts my performance by slowing me down.

   I am working off of a server but I don't think that would effect my save proformance.

   I've checked the Nvidia pannel and set my GTX graphics card as default just in case as well.

   I have a cpu and memory meter that aren't showing that i'm pushing my device to hard. Mainly staying arround 50% Utilization

   I've got a surface book 2
   with 16 GB RAM
   a GTX 1060 with 6GB of GDDR5
   and a 8th Gen i7 Processor

   My illustrator program says that it is not responding every time I save. It eventually works but takes 10 or so minutes to save each time. Which is a huge draw back because if I like to save a lot to ensure the safety of my files it impacts my performance by slowing me down.

   I am working off of a server but I don't think that would effect my save proformance.

   I've checked the Nvidia pannel and set my GTX graphics card as default just in case as well.

   I have a cpu and memory meter that aren't showing… more

   3 votes

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10. Colored text randomly changing to black

    Mac OS 10.12.6 with Illustrator CC 2019

    Since December text has been randomly changing to black. It happens with bullets more frequently, but sometimes two words in a paragraph will turn black. This happens frequently when I reopen files but also while I'm working.

    Sometimes (but not always) when I change the color back with the eyedropper, it still shows up black in the Appearance panel (see photo).

    My 2 coworkers are also having this issue.

    I don't know if it's related, but I'm also having a problem with cutting (CTRL-X) objects. Simple shapes and text will temporarily not allow me to cut them.

    Mac OS 10.12.6 with Illustrator CC 2019

    Since December text has been randomly changing to black. It happens with bullets more frequently, but sometimes two words in a paragraph will turn black. This happens frequently when I reopen files but also while I'm working.

    Sometimes (but not always) when I change the color back with the eyedropper, it still shows up black in the Appearance panel (see photo).

    My 2 coworkers are also having this issue.

    I don't know if it's related, but I'm also having a problem with cutting (CTRL-X) objects. Simple shapes and text will temporarily not allow… more

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11. Illustrator won't let me toggle lock or visibility

    I'm having trouble with adobe illustrator. It won't allow me to use the toggle lock/unlock or the toggle visibility function. I've tried closing and starting the program up again. I've even attempted to work from a different computer. Nothing I have done has helped and the bug always reappears after a few seconds. Is there a way I can correct this bug?

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12. Illustrator CC 23.0.2 does not open files and cannot start new file. Toolbars and Menus are inaccessable.

    All I can see after opening or trying to open files is a window that is hiding parts of illustrator file - I can see part of this on the right side and on bottom. No menus or tools are available to use, and the progress wheel just keeps spinning. Very frustrating. I am using my Illustrator CC 23.0.2 on IMac OS 10.14.3. I have updated Illus CC, restarted the app, uninstalled and reinstalled, rebooted computer, etc. I have had to resort to using Illus CS6 in order to work. The attached image is what I get when trying to use Illus CC. Please help!

    All I can see after opening or trying to open files is a window that is hiding parts of illustrator file - I can see part of this on the right side and on bottom. No menus or tools are available to use, and the progress wheel just keeps spinning. Very frustrating. I am using my Illustrator CC 23.0.2 on IMac OS 10.14.3. I have updated Illus CC, restarted the app, uninstalled and reinstalled, rebooted computer, etc. I have had to resort to using Illus CS6 in order to work. The attached image is what I get when trying to… more

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13. Workspace toolbars disappearing

    Ai CC 2019 - all of a sudden all the toolbars have disappeared and won't stay reinstated. Workspace will not reset nor change modes.

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please reset your preferences and upgrade to latest release 23.0.2 we have fixed the toolbar issue there.

14. Can't open .dwg files all of a sudden

    Ai CC 2019 - Can no longer open dwg files - the error is "unknown file format" the old work around used to be to save the .dwg & all xref's to a 2010 version and it would open. Super frustrating as this has occurred in the middle of a project. How to get the dwg's compatible again?

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please email a dwg that was opening in CC 2018 but not on CC 2019.
    Email Address: sharewithai@adobe.com

15. Type tool

    Idk about anyone else. But since I updated Illustrator, my Type Tool has been slowing down my computer to the point where it almost crashes whenever I am using the tool. Clicking ANYTHING or highlighting type causes the "spinning ball" to pop up instantly, and sometimes not even highlighting the selection I want!

    Thoughts?

    3 votes

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16. Cursor location offset from mouse. Cannot select or use illustrator effectively.

    I am on Creative Cloud version Version 23.0.1. I am having a problem from the moment I open Illustrator that the mouse and cursor do not synchronise. The cursor actually selects something completely offset from what I am trying to select. I have uninstalled and reinstalled, as well as just restarting. Nothing is resetting it to work correctly.

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17. GPU preview glitch

    I encounter this glitch since introduction of GPU preview.
    Only now I managed to narrow down the conditions to replicate it.

    When the Control pane is switched off (Window > Control), and Screen Mode is in Fullscreen Mode with Menu Bar, then when the working area is scrolled down, black horisontal lines appear. As if they are somehow traced by the top edge of the working area. Once I zoom out/in, they disappear. Also switching to CPU preview removes the glitch all together. This appears on both retina and non-retina displays.

    This does not happen when the Control pane is visible. Or the Screen Mode is in other modes (Normal or Full Screen).

    MacOS 10.14.2
    Illustrator 23.0.1

    I encounter this glitch since introduction of GPU preview.
    Only now I managed to narrow down the conditions to replicate it.

    When the Control pane is switched off (Window > Control), and Screen Mode is in Fullscreen Mode with Menu Bar, then when the working area is scrolled down, black horisontal lines appear. As if they are somehow traced by the top edge of the working area. Once I zoom out/in, they disappear. Also switching to CPU preview removes the glitch all together. This appears on both retina and non-retina displays.

    This does not happen when the Control pane is… more

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    3 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. NEON GLOW ONLY GOES TO BLACK

    NEON GLOW NOT WORKING

    3 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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19. Brush Cursor - Art Pen Rotation

    I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

    "Hi !

    Today I downloaded the trial of PS CS5.

    I think its a really great step for digital painting and I love
    the new bristle and mixer brushes-

    But one thing really disappointed me. I´m using a Wacom Art Pen to control
    the angle of the brushes by the rotation of the pen.
    When I first tried a Bristle Brush, I was really happy that i was able to rotate
    the brush cursor with my pen.. but when i started painting, the brush stopped rotating
    and stayed in the initial direction.
    Even worse: The normal brushes are still as static as in the previous Photoshop versions.

    By not showing the rotation of the brush, it is really hard to set an precise brush stroke
    with the right angle.

    Am i missing something, it is a bug or is Adobe still planing not to change this disadvantage ?

    Best regards,
    Florian"

    I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

    "Hi !

    Today I downloaded the trial of PS CS5.

    I think its a really great step for digital painting and I love
    the new bristle and mixer brushes-

    But one thing really disappointed me. I´m using a Wacom Art Pen to control
    the angle of the brushes by the rotation of the pen.
    When I first… more

    • 

    3 votes

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20. Calligraphic Brush Rotation Preview Bug

    I have the Wacom Art Pen with the latest drivers installed with the latest version of Adobe Illustrator. When I change the rotation variation for an angle in Photoshop I get a preview of where the angle of my brush is headed, In Illustrator I get the same preview of the brush tip even when rotating it. I know it is working because I can see the paint rotating but the preview of the brush is not. This makes it extremely difficult to know in what angle my brush is going.

    3 votes

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