8315 results found

1. CC2014 No artboard names (macOS Sierra - 10.12)

   When using Illustrator CC2014 with macOS Sierra (10.12.6) no artboard names appear. Can this bug be rectified please?

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   we can’t reproduce the issue on the latest version of Illustrator. CC 2014 was not supported on 10.12 we advise an upgrade.

2. Illustrator will not start. Adobe Illustrator quit unexpectedly during the previous launch....Run Diagnostics or Launch Ilustrator

   Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

   I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

   Here's what happens:
   1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
   2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics or Launch Illustrator.
   3. I've tried both. Same result, get a pop up saying Adobe illustrator CC 2017 has stopped working.

   Nothing works. Very frustrating!

   Here is the error from Visual Studio when hitting the debug button:
   Unhandled exception at 0x00007FF8E685775F (ntdll.dll) in Illustrator.exe: 0xC0000374: A heap has been corrupted (parameters: 0x00007FF8E68B86B0).

   Here is my event log:
   Details:
   Faulting application name: Illustrator.exe, version: 21.1.0.326, time stamp: 0x58c20f65
   Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b
   Exception code: 0xc0000374
   Fault offset: 0x00000000000f775f
   Faulting process id: 0x277c
   Faulting application start time: 0x01d32dd3eebaf710
   Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
   Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
   Report Id: 8a463ff1-bb6d-4689-b215-3c0a933a477e
   Faulting package full name:
   Faulting package-relative application ID:

   Details:
   - System

   • Provider

   [ Name] Application Error

   • EventID 1000

   [ Qualifiers] 0

   Level 2

   Task 100

   Keywords 0x80000000000000

   • TimeCreated

   [ SystemTime] 2017-09-15T03:37:25.166198600Z

   EventRecordID 592675

   Channel Application

   Computer EPDT

   Security

   • EventData

   Illustrator.exe
   21.1.0.326
   58c20f65
   ntdll.dll
   10.0.15063.608
   8274fd8b
   c0000374
   00000000000f775f
   277c
   01d32dd3eebaf710
   C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
   C:\WINDOWS\SYSTEM32\ntdll.dll
   8a463ff1-bb6d-4689-b215-3c0a933a477e

   Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

   I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

   Here's what happens:
   1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
   2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics… more

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   3 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

3. Pathfinder Minus Front releases compound shapes from their compoundedness except when the compound is a negative space.

   Pathfinder Minus Front releases compound shapes from their compoundedness except when the compound is a negative space.

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   3 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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4. Snap to Point causes jumping with long Guides

   I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.

   I created a test file to where I isolated only three objects, the path with three vertices and two long guides intersecting. when trying to move the middle vertex to the guide intersection, it always jumps. It also happens if I paste them to a new document. It also happens even if I move the guides anywhere on the document.

   It only happens with guides, not when I release them back to paths. But, if I release and re-make guides, the problem still persists.

   However, strangely enough, if I take the diagonal guide and cut & paste (Paste in Place) it back to the same document, the problem goes away. This happens if I make the cut & repaste with either guides or guides released to paths and remade to guides.

   The guides were originally created en masse with just two lines and duplicated with Blend (thousands of lines), and then duplicated in different angles. I'm not sure if that affects this problem.

   (I'd just use paths to help alignment, but with thousands of lines the guides seem to burden the rendering much less.)

   I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.

   I created a test file to where I isolated only three… more

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   I wonder if you can still replicate the issue.

   You never shared the test file you said you had, so it’s somewhat hard to replicate this. Also a video would be helpful as well.

   Can you please try again?

5. Some shortcut keys is not working well

   Some of the shortcut keys is not working well when drag file from computer to illustrator.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Node.js: Server-side Javascript has stopped working Windows is checking for a solution to the problem

   I went online to and followed the steps in Control Panel under Programs and Features. And the javascript message continues to pop up. Please advise

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   Resolved (Comments Open)  ·  6 comments  ·  Performance  ·  Delete…  ·  Admin →
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7. Illustrator shows spinning circle - tried everything

   I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the Ctrll - Shift - Alt keys.

   I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the… more

   3 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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8. No DPI resolution in export file when export for screens

   When export I use export for screen, there is no DPI resolution in the exported files.

   Illustrator 21.1.0 - macOS
   1. Create a new document
   2. Create a simple element like a rectangle with 200 x 200 pixel
   3. Set the document size to 200 x 200 pixel
   4. Export it for screens
   5. Generate 3 diffrent files with the scale factor of 29, 58 and 87 pixel
   6. Save / Export the files
   7. Open the file in preview or Photoshop
   8. You can see that the images doesn't contain any DPI information

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   3 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. The "HDV 1080" preset needs fixing

   The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.

   Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and kinda annoying when you do it several times a day.

   The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.

   Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and… more

   3 votes

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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10. Link location mistaken for other document's link location

    When opening a specific document, links are found missing.

    When I open the document nevertheless, click on a link and check the location, the path it shows is one that was used in a previously opened, unrelated document.

    When my colleague opens the document on her computer, everything is fine.

    3 votes

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    1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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11. Illustrator won't open more than one file at a time.

    I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

    1. I open a file.
    2. I double click to open another AI file (other file opening methods have same results).
    3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
    4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

    -So every time I need to open a new file I have to completely close Illustrator and restart it.

    -My co-worker with the exact same set up has the same issue.

    -We're been experiencing this issue for at least a few months.

    I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

    1. I open a file.
    2. I double click to open another AI file (other file opening methods have same results).
    3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
    4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

    … more

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    3 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Hitting Enter/Return to confirm after modifying values (Stroke, Opacity, Etc) in the Top Toolbar Opens a Move Dialog Box Instead

    When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)

    If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.

    After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is incredibly frustrating and has slowed my productivity to a crawl.

    When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)

    If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.

    After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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13. Fonts Slow EVERYTHING Down

    Fonts are the slowest feature in programs from MS Office to Adobe. This problem just caused me to lose work because AI shut down while trying to figure out how to manage a standard font with which I was working. Thanks for nothing AI and your simpleton font generators. You're fired.

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.

    just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Zoom artefact

    Illustrator 21.1.0

    When I use a very high zoom (25 500 %), paths appear distorded or even disappear.

    It happens when GPU rendering is off as well as when it's on.

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    3 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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16. Undo Button Stops Working

    When using the pen tool, if I move the object or try to undo an incorrect anchor placement I cannot undo what I've done by using keyboard commands or Edit > Undo

    3 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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17. Copy & paste error ID -108. Can’t copy objects. There isn’t enough memory.

    Happens multiple times a day. Have to reboot each time.
    MacOS Tahoe 26.5.2

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    2 votes

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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18. Illustrator 30.3+ silently substitutes installed fonts without reporting them missing (prepress risk on macOS)

    This is reproducible with a single existing AI file by opening it in 30.2.1 and then opening the identical file in 30.3+ on the same Mac without changing any fonts.

    Starting with Illustrator 30.3 on macOS, Illustrator silently renders some installed fonts as Myriad while continuing to report "Missing Fonts: 0." This creates a serious prepress issue because converting text to outlines permanently outlines the wrong font with no warning.

    I am using Monotype Connect Fonts to manage fonts.

    Versions tested on the same Mac with the same AI file and same font environment:

    29.8.10 - WORKS CORRECTLY
    30.2 - WORKS CORRECTLY
    30.2.1 - WORKS CORRECTLY
    30.3 - FAILS
    30.4 - FAILS
    30.6 - FAILS
    30.8 - FAILS

    Steps to reproduce:

    Open an existing Illustrator file containing text using Book Antiqua.
    Open the file in Illustrator 30.3 or newer.
    Observe the text using Book Antiqua.
    Open Type > Find/Replace Font.

    Expected result:

    Book Antiqua should render correctly. If Illustrator cannot access or resolve the font, Illustrator should report the font as missing and provide a missing-font warning.

    Actual result:

    The document continues to list Book Antiqua in Find/Replace Font and reports "Missing Fonts: 0."

    However, the text is visibly rendered as Myriad instead of Book Antiqua.

    There is no missing-font dialog or substituted-font warning.

    Opening the identical file in Illustrator 30.2.1 immediately renders Book Antiqua correctly without making any changes to the document or font installation.

    This is a serious production issue, not simply a font-preview inconvenience.

    In a normal print-production workflow, I select the artwork and use Type > Create Outlines before creating the press PDF. Illustrator 30.3 and later will create outlines from the incorrectly substituted Myriad text. At that point the substitution becomes permanent vector artwork and there is nothing for a PDF preflight or the printer to identify as a missing font.

    This could therefore result in an incorrectly typeset job being printed without Illustrator ever warning the operator that a font was not being rendered correctly.

    The behaviour begins specifically with Illustrator 30.3. Illustrator 30.2.1 and earlier tested versions render the same font correctly on the same Mac.

    This appears potentially related to the font-handling changes introduced in Illustrator 30.3. Unlike previously reported issues involving Typeface auto-activation, this occurs in a Monotype Fonts production environment and can result in silent font substitution during press preparation.

    This is reproducible with a single existing AI file by opening it in 30.2.1 and then opening the identical file in 30.3+ on the same Mac without changing any fonts.

    Starting with Illustrator 30.3 on macOS, Illustrator silently renders some installed fonts as Myriad while continuing to report "Missing Fonts: 0." This creates a serious prepress issue because converting text to outlines permanently outlines the wrong font with no warning.

    I am using Monotype Connect Fonts to manage fonts.

    Versions tested on the same Mac with the same AI file and same font environment:

    29.8.10 - WORKS CORRECTLY
    30.2 -… more

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Problème de saisie des dimensions dans Illustrator sous mac et Photosphop sous mac / Illustrator 30.8 / Photoshop 27.9.1 / macOS 26.6.2

    Lors de la création d'un nouveau document sur Illustrator ou Photoshop, lorsque que je saisis une nouvelle largeur/hauteur : la valeur revient toute seule à l’ancienne ; parfois cela se produit plusieurs fois avant d'obtenir la saisie souhaitée. Cela se produit quelle que soit la valeur utilisée : pixels, mm, centimètres.... D'ailleurs il est très compliqué aussi de revenir à des mm si on est pixels, le logiciel revient systématiquement à la dernière valeur enregistrée.... C'est fatiguant. Perte de temps énorme. Ce bug persiste depuis plusieurs mois déjà. il faut absolument résoudre ce problème.

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    2 votes

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    2 comments  ·  Actions  ·  Delete…  ·  Admin →
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20. Some CC Library linked assets cannot be found -- all files with renamed linked assets are damaged and this disruptive messages interferes

    I've renamed CC library assets. Now, all Illustrator files that use these assets are broken.
    When such a file is opened, I get constant messages that say "Some CC Library linked assets cannot be found. Click Replace to relink assets using the Links panel." As I try to relink, I the message again and again, preventing me from working the file. Also, when I choose replace, my CC libraries flatten and I can't search or navigate to the assets. I can select broken assets and choose embed as well as "edit original" So, the assets are still linked, but the program doesn't know that and keeps displaying the message, sometimes as often as every 30-seconds. I believe this problem began after I started renaming CC assets to be more effectively searched, but I'm not absolutely sure. I have hundreds, perhaps thousands, of files that are now broken.

    I've renamed CC library assets. Now, all Illustrator files that use these assets are broken.
    When such a file is opened, I get constant messages that say "Some CC Library linked assets cannot be found. Click Replace to relink assets using the Links panel." As I try to relink, I the message again and again, preventing me from working the file. Also, when I choose replace, my CC libraries flatten and I can't search or navigate to the assets. I can select broken assets and choose embed as well as "edit original" So, the assets are still linked, but the… more

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    Request to Contact Support  ·  1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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