8057 results found

1. Take long time when create new file / open file / save file on local

   I'm using macbook m2, I just downloaded Ps and Ai from Adobe Creative Cloud. Ps is normal but Ai always loading (about 3mins) when I create new file, open file and save file. Please help me fix it.

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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2. "Load paragraph styles" or "Load all styles" doesn't overwrite styles with same name

   I have a set of 9 template files that I need to update. Each file contains an identical set of about a dozen paragraph styles. I want to update all the paragraph styles in all of the files.
   I updated the styles in the first file (correctstyles.ai) and changed kerning from Auto to Optical. When I open the next file, (e.g. SHED-2023-5-simple-columns-narrow.ai), I use "Load Para Styles" and choose the first file (correctstyles.ai). When I check the style definitions, kerning is still set to Auto. The kerning value should have changed to Optical to match the style from the first file. That does not happen.
   I've also tried using "Load All Styles" and the result is the same. The styles that are loaded are not replacing the existing styles (all have the same names).
   Illustrator v. 27.9.1 on Win 10 Enterprise

   I have a set of 9 template files that I need to update. Each file contains an identical set of about a dozen paragraph styles. I want to update all the paragraph styles in all of the files.
   I updated the styles in the first file (correctstyles.ai) and changed kerning from Auto to Optical. When I open the next file, (e.g. SHED-2023-5-simple-columns-narrow.ai), I use "Load Para Styles" and choose the first file (correctstyles.ai). When I check the style definitions, kerning is still set to Auto. The kerning value should have changed to Optical to match the style from… more

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. New document screen doesn't close upon creating new document, locking me out of program

   The following issue has popped up a couple times now: I'll be working in Illustrator (Windows 10) and want to create another new document. I'll navigate to File>New and be faced with the New Document popup. I'll select my desired parameters and hit "create," and the document will be created behind the popup -- but the popup won't close, and I can no longer click the main Illustrator window to work behind it. I've had to use Ctrl-Alt-Del every time this happens; there's no opportunity to save work. (This has only ever happened when I've had Illustrator already open, never upon starting the program.)

   The following issue has popped up a couple times now: I'll be working in Illustrator (Windows 10) and want to create another new document. I'll navigate to File>New and be faced with the New Document popup. I'll select my desired parameters and hit "create," and the document will be created behind the popup -- but the popup won't close, and I can no longer click the main Illustrator window to work behind it. I've had to use Ctrl-Alt-Del every time this happens; there's no opportunity to save work. (This has only ever happened when I've had Illustrator already open, never… more

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. Flickering when zooming with animation after update to Illustrator 2024 28.3

   I was trying to fix the insane lag in the previous version, even though I had all the drivers updated(I have MSI RTX 3080 and Ryzen Threadripper 3960X with 64 GB of RAM so it's not a performance issue).

   After updating the lag got worse and when I zoomed in with the GPU enhancing features which is zoom with animation. The canvas was flickering when using the zoom shortcut CTRL+SPACEBAR. I then opened a fresh document and noticed this problem wouldn't occur. So the issue is the fact I had the view grid on on my other document.
   Also when I try to reset preferences while opening Illustrator it won't let me, creating a bug and a freeze

   I was trying to fix the insane lag in the previous version, even though I had all the drivers updated(I have MSI RTX 3080 and Ryzen Threadripper 3960X with 64 GB of RAM so it's not a performance issue).

   After updating the lag got worse and when I zoomed in with the GPU enhancing features which is zoom with animation. The canvas was flickering when using the zoom shortcut CTRL+SPACEBAR. I then opened a fresh document and noticed this problem wouldn't occur. So the issue is the fact I had the view grid on on my other document.
   Also when… more

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. Pop-ups won't close in magnified view setting.

   When I open the text tool, this dialogue box (bottom right corner) opens. I think it's supposed to be one of those helpful guides that shows up after an update, but for me, it shows up, doesn't go away, is fixed to the bottom right corner of my screen, and obstructs my view. I have absolutely no way to close it; I've tried. The [x] button, I believe, floats off the corner of the screen. I can't drag it; it's fixed. It's just stuck there and stays there, all huge and in the way.

   I've had this issue with other dialogue pop-ups before. I don't remember which ones; I'm just getting irritated. If I had to take a guess, I would reckon it has something to do with my scaled UI preference.

   The only thing that has worked for me is closing the file and pulling it back up, but it's driving me absolutely insane. I'm running Illustrator 2024, Version 28.3 on a Windows 11 OS.

   Please help. I'm going crazy.

   When I open the text tool, this dialogue box (bottom right corner) opens. I think it's supposed to be one of those helpful guides that shows up after an update, but for me, it shows up, doesn't go away, is fixed to the bottom right corner of my screen, and obstructs my view. I have absolutely no way to close it; I've tried. The [x] button, I believe, floats off the corner of the screen. I can't drag it; it's fixed. It's just stuck there and stays there, all huge and in the way.

   I've had this issue with other… more

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6. Undo stack becomes desynchronized when making a clipping mask using a group that contains another clipping mask

   I often want to clip a group that already contains another clipping mask, and sometimes I accidentally use the wrong top object when making the mask. In this case, Undo does not return the scene to its previous state. Instead, various strange things happen.

   To replicate:
   - Create a group (A) that contains a clipping mask (B) and at least one other object
   - Create an object (C) to be clipped
   - Bring A over top of C, select both and make clipping mask
   - Undo

   The scene should return to its original state, but instead the inner mask (B) is modified. Sometimes this presents as objects inside the mask losing their fill & stroke, and sometimes it presents as the inner mask(s) simply being released. (Seems to depend on just how complex the group is)

   It doesn't come up often, but when it does it's impossible to get the document back to its original state using undo, and can result in some lost work.

   I often want to clip a group that already contains another clipping mask, and sometimes I accidentally use the wrong top object when making the mask. In this case, Undo does not return the scene to its previous state. Instead, various strange things happen.

   To replicate:
   - Create a group (A) that contains a clipping mask (B) and at least one other object
   - Create an object (C) to be clipped
   - Bring A over top of C, select both and make clipping mask
   - Undo

   The scene should return to its original state, but instead the inner mask (B)… more

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   3 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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7. tools not working

   in some instances the illustrator tools wont function when i initially opened another app with illustrator in operation

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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8. Illustrator 2024 keeps crashing, no crash report, no recovery files

   I've been using Illustrator on my desktop since 2019, I haven't changed anything on my setup in terms of hardware or software. Illustrator was working perfectly fine up until lately (within the last 2 months). I've worked on large files and multiple files with heavy memory loads perfectly fine. But now, I can barely have two Illustrator documents open without it crashing. A crash report doesn't pop up and it doesn't save my recovery files even though I have that function enabled. I have one document open right now, it only has two photos and a shape with a gradient, photos are just 1080p resolution. I tried to select the color for a stroke on a shape... Illustrator went non-responding and crashes without warning or explanation or crash report.

   I've been using Illustrator on my desktop since 2019, I haven't changed anything on my setup in terms of hardware or software. Illustrator was working perfectly fine up until lately (within the last 2 months). I've worked on large files and multiple files with heavy memory loads perfectly fine. But now, I can barely have two Illustrator documents open without it crashing. A crash report doesn't pop up and it doesn't save my recovery files even though I have that function enabled. I have one document open right now, it only has two photos and a shape with a gradient,… more

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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9. Eyedropper DOES NOT CONSIDER COLOR EXCLUSION for TEXTS MULTICOLOR

   Eyedropper tool between two text boxes with mixed color letters. How to copy ONLY text attributes leaving the colors unchanged.
   Even by deselecting fill color and stroke color in the eyedropper detection and eyedropper application boxes, the color of the destination text becomes unique depending on which is pressed as the source and the letters do not remain colored differently.
   Please resolve!

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. An object doesn’t align properly and jumps

    Although I'm selecting "Align to Artboard" in Align panel the illustration still jumps away right when I click on Horizontal / Vertical Align Center

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    4 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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11. no me deja escalar ningún objeto (vectores, textos ni imagenes)

    Al querer escalar objetos con la herramienta seleccion no me da la posibilidad para nada, ni textos, ni imagenes, ni vectores

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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12. 对齐字形边界对编组的文字不起作用

    建议对齐字形边界--->点文本（区域文本）对编组的文字起作用。
    如视频：

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    1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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13. 字号调大后，移动字符框（区域文字）还保持最初的大小

    新建区域文字，调大字号，移动区域文字的字符框，AI没有识别出调大字号后的文字框大小，而是保持新建时的大小，如视频：

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    2 votes

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Scrollbar breaks using stylus (windows/wacom)

    While I'm using a stylus, if I use the scrollbar, illustrator acts as if I haven't released from the scroll bar and continues to wildly scroll, and all other features including closing the program are inaccessible. This continues even if I tab out of the program and doesn't stop until I force quit illustrator.

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    6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi ,

    
    

    Thanks for reporting the issue, but we are unable to reproduce the issue at our end and would need more information such as the AI build with which the issue started, Wacom device configuration, and OS details of the machine where the issue is observed.

    
    

    Regards,

    Aishwarya G Gadodia

    Illustrator Team

15. Using reflect or object - repeat causes stroke-only layers to misalign

    When attempting to mirror / repeat a stroke-based object, it reflext along the extremity of the stroke, not the shape path itself. This is insanely annoying when trying to work with strokes.

    The path itself is the part that should be mirrored and the stroke applied afterwards.

    It wouldn't be so bad if we could use snapping on the object > repeat > mirror but even that doesn't work and you have to eye-ball it. This makes for poor precision.

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    1 comment  ·  Repeats  ·  Delete…  ·  Admin →
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16. Flickering colors and images when moving mouse while in GPU mode

    The screen flickers when you move the cursor (it sucks!).

    When you switch to CPU it stops, but you lose the animated zoom which is a nice feature.

    Equipment:
    Mac Studio M2 Max 64GB
    Apple Studio Display
    Sonoma 14.3.1

    Illustrator version:
    28.2

    2 votes

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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17. 使用抓手工具点击画布，画板上的图片出现白边 / White border appears around artboards when panning

    使用抓手工具点击画布，画板上的图片出现白边，见视频：

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    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. 尺寸标注工具调整字号大小问题

    当使用鼠标点击箭头调整字号时，出现越来越小；当输入固定数值后回车确认，显示数值比输入数值小。如视频：

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    2 votes

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    6 comments  ·  Tools  ·  Delete…  ·  Admin →
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19. Gaussian Blur amount for the object dragged differs

    If you apply a Gaussian Blur effect to an object and drag it, Illustrator will change the value slightly and restore it back when the transformation is complete.

    It seems that Real-Time Drawing and Editing option does not apply the same amount of blur while the drag is in progress.

    Especially noticeable if you hide edges temporarily with Cmd/Ctrl + H.

    Increasing the blur radius makes the dragged preview blurrier, but still less than the intended value.

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    2 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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20. File name resets when I switch to saving as a cloud document

    I'm working on a file locally called filename_v01.ai and decide to create a new version.

    I hit Save As, and change it to "filename_v02.ai"

    Before hitting save in the same folder, I decide to save to cloud instead. I select "Save Cloud Document"

    The Save to Creative Cloud window opens up. All is well except it has ignored my filename change - it's called "filename_v01.aic"

    This happens in both directions and would be good to fix

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    Why do I want this change
    I back and forth between illustrator desktop and iPad and back and forth between ai and aic to do this (ultimately I prefer to have local AI file so I can bring into other apps - After Effects etc), and I continually version up when I go from one to the other - v01, v02, v03. This file rename bug regularly trips me up

    I'm working on a file locally called filename_v01.ai and decide to create a new version.

    I hit Save As, and change it to "filename_v02.ai"

    Before hitting save in the same folder, I decide to save to cloud instead. I select "Save Cloud Document"

    The Save to Creative Cloud window opens up. All is well except it has ignored my filename change - it's called "filename_v01.aic"

    This happens in both directions and would be good to fix

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    Why do I want this change
    I back and forth between illustrator desktop and iPad and back and forth between ai and aic… more

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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