Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
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No existing idea results
- ~ No ideas found ~
8152 results found
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CC Libraries don't retain Lab values of swatches
If you create a color with Lab values in Illustrator or InDesign and add it to a CC Library, it will convert to CMYK in a new .indd doc and RGB in a new .ai file. We work in Lab 99.9% of the time, so this is super frustrating. We have a database of custom color mixes/names. It would save us a ton of time if we could use CC Libraries for this.
The crazy thing is... if you make a rectangle with a fill of a custom spot color with lab values and save it as a Graphic, it works fine. So why don't regular old swatches behave the same?
Thanks
If you create a color with Lab values in Illustrator or InDesign and add it to a CC Library, it will convert to CMYK in a new .indd doc and RGB in a new .ai file. We work in Lab 99.9% of the time, so this is super frustrating. We have a database of custom color mixes/names. It would save us a ton of time if we could use CC Libraries for this.
The crazy thing is... if you make a rectangle with a fill of a custom spot color with lab values and save it as a Graphic, it…
2 votes -
Illustrator 2025 forgetting dialog box preferences and reverting to default settings, especially after closing or crashing.
New update to Illustrator 2025 seems to have issues with reverting back to interface defaults as if the app was never opened.
Example panels reverting back to default: missing fonts or font activation panel, pantone blue reminder alert strip, save dialog asking to save locally or via cloud — pretty much anything with a "don't show this again" box, Illustrator seems to forget at least a few times per week.
It also seems to be reverting keyboard shortcut commands back to default presets, though retains custom presets — you just have to go back into the keyboard shortcuts panel and change to your saved preset.
App also seems to crash more often, currently upon saving / exporting out to other file types. Every time it crashes it seems to forget all the items above.
Seems like it just has a couple bugs with the 2025 release that need to be worked out. Thanks!
• OS: MacOS Sequoia 15.1.1.
• Illustrator version: 2025 (29.1)
• Steps taken when issue experienced: most often when illustrator crashes, usually after saving/exporting to PDF, JPEG or PNG (crash intermittent but more than normal). Also while app is still open but opening a new illustrator file that is already in version 2025 (not converting). And sometimes just intermittently or seemingly random without obvious cause or crash.
• Expected result: for the app to remember preferences like keyboard shortcuts; not to show dialog or reminders after checking the "don't show this again" box; to remember save preference after choosing local vs cloud.
• Actual result: opposite of expected result (prefs revert back to default)New update to Illustrator 2025 seems to have issues with reverting back to interface defaults as if the app was never opened.
Example panels reverting back to default: missing fonts or font activation panel, pantone blue reminder alert strip, save dialog asking to save locally or via cloud — pretty much anything with a "don't show this again" box, Illustrator seems to forget at least a few times per week.
It also seems to be reverting keyboard shortcut commands back to default presets, though retains custom presets — you just have to go back into the keyboard shortcuts panel and change to…
2 votes -
[Win11 23H2] Illustrator 29.1 Doesn't See Installed CMYK Color Profiles
By default, no installed CMYK color profiles are visible in either Edit > Color Settings > Working Spaces > CMYK and View > Proof Setup > Customize... > Device to Simulate.
They become temporarily visible again after deleting the following files:
1) C:\Users<username>\AppData\Local\Adobe\Color\ACECache11.lst
2) C:\Users<username>\AppData\Roaming\Adobe\Color\ACEConfigCache2.lst
Sometimes I also have to reboot the system to make the profiles visible.
Unfortunately, the above solution works only once. After creating a new Illustrator files for the second time, all the profiles are gone again.
2 votes -
The Illustrator was not responding every time I tend to save new file
Once I open Illustrator, it functions smoothly. I can open and save a copy of an existing files without any problems. However, when I click 'New File' and attempt to save it, the program consistently crashes with and became unresponsive.
I tried saving the recovered file, but it also hangs and 'not responding' when I click 'Save' in the File menu. I even restarted my computer to see if that would resolve the issue, but I'm still unable to save a new file.
I hope you can assist me with this problem.
OS: Windows 10
Illustrator version: 29.1 and even the 28.7.3Once I open Illustrator, it functions smoothly. I can open and save a copy of an existing files without any problems. However, when I click 'New File' and attempt to save it, the program consistently crashes with and became unresponsive.
I tried saving the recovered file, but it also hangs and 'not responding' when I click 'Save' in the File menu. I even restarted my computer to see if that would resolve the issue, but I'm still unable to save a new file.
I hope you can assist me with this problem.
OS: Windows 10
Illustrator version: 29.1 and even…2 votes -
Sizes of exported PNG files differ depending on the method used
Using "Export as" and "Export to Multiple Screen Formats" to export PNG format, with the same settings, there is a significant difference in size after export.
2 votes -
Tip popup when zooming in and out (Alt key while brush is selected)
Whenever I zoom in and out using Alt + scroll wheel or a shortcut on my Wacom pencil, and have a Pencil or Brush selected, the smoothing tool pops up and gives this 'tip' that is obstructing my work. Turning tool tips off does not help.
'To smooth a section, select its anchor points with the direct selection tool and adjust the slider.'
It is really annoying, I'm not trying even trying to smooth the paths, just zooming! The tip stays on screen until I do something else, and pops back up whenever I hit alt. I know how the smoothing works, please let me get rid of this.
Whenever I zoom in and out using Alt + scroll wheel or a shortcut on my Wacom pencil, and have a Pencil or Brush selected, the smoothing tool pops up and gives this 'tip' that is obstructing my work. Turning tool tips off does not help.
'To smooth a section, select its anchor points with the direct selection tool and adjust the slider.'
It is really annoying, I'm not trying even trying to smooth the paths, just zooming! The tip stays on screen until I do something else, and pops back up whenever I hit alt. I know how the…
2 votes -
Abnormal deformation coordinates of the envelope for a live text
After the deformation of the text envelope, the mouse wheel changes the bending value and the object coordinates shift. See video:
2 votes -
Scale Tool center point sticking to the cursor
When using the Scale tool, when I drag the center point with the mouse (actually it happens when using the pen), it sticks to the tip of the cursor and does not go away for a while. I lower the program window down, switch to other programs, only then it is solved. The program locks at that time.
2 votes -
clicking on stroke color in properties box adds fill to stroke
When trying to change stroke color, the properties box shows nothing in the RGB boxes. Clicking in them adds a fill to the stroke which is unwanted. Edit Gradient controls were buggy too
Mac OS Sonoma 14.7.1
illustrator v29.1 ( updated two days ago)2 votes -
Unknown error during file import
Illustrator 2025 (29.1)
MacBook Pro M3 16"
MacOS Sonoma 14.7.1When importing I'm getting a random "Unknown error" message. Afterwich the import failes.
This seems chipset related. When I boot Illustrator 2024 (28.7.3) in Rosetta mode, the error is gone.
2 votes -
Fill gradient cannot be saved
Fill gradient, save, and then open the file. Gradient colors will become invalid
2 votes -
Dragging objects conflicts with Screen Sharing in Sonoma
Dragging an object tries to convert it into EPS format.
More information here:
https://community.adobe.com/t5/illustrator-discussions/recurring-quot-converting-dragged-items-to-eps-fortmat-quot-dialog-box/td-p/14148683/page/22 votes -
Paragraph style with bulletpoints doesn't apply bullets when coming from CC library
When I make a new paragraph style with bullets or numbering in an Illustrator document, I would like to reuse that. When I copy the style to the CC library, and apply that in a new document: the bulletstyle or numbering is lost.
Instead when I copy the textbox to the library, and place that in a new document, the paragraph styles behave identical to how they did in the original document.
I would suggest to make an improvement there, and not break the functionality of the paragraphstyles when used in a proper way through the library.. For me this is a bug.When I make a new paragraph style with bullets or numbering in an Illustrator document, I would like to reuse that. When I copy the style to the CC library, and apply that in a new document: the bulletstyle or numbering is lost.
Instead when I copy the textbox to the library, and place that in a new document, the paragraph styles behave identical to how they did in the original document.
I would suggest to make an improvement there, and not break the functionality of the paragraphstyles when used in a proper way through the library.. For me this…2 votes -
Gaussian Blur Effect Changed in 29.1 from 29.0.1
As previously reported in July 2020 when this happened with 24.2: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/40865740-gaussian-blur-effect-producing-different-results-f
This was last an issue with 24.2.3, and since 24.3 it had been successfully fixed with consistent results in 29.0.1.
December 2nd, 2024: We have discovered that the issue is how the Gaussian Blur effect performs on Process vs Spot colours.
In 29.1, Gaussian blur now produces an identical effect on both process & spot colours. We'd consider that a fix, as a designer should expect the same result no matter the colour used.
The challenge here for Adobe is weighing "fixing the blur" vs customer legacy files. As you can see in the comments from my previous July 2020 bug report, customers may have a client with approved files from a previous version of Illustrator.
To save customers from having to reconstruct existing approved designs with a combination of offset path & new gaussian blur values to try and match previous versions of Illustrator...
PROPOSAL: Adobe to please add a "Legacy Spot Colour Gaussian Blur" effect under "Effect →Blur" category.
This way, new designs made in 29.1 onward can use "Gaussian Blur", but if you need to update a file made in 24.0 or 24.3 to 29.0.1, you can just replace the Gaussian Blur with "Legacy Spot Colour Gaussian Blur" on the affected spot colour shapes.
EDIT: Instead of adding a separate "Legacy Spot Color Gaussian Blur", add it as a check box below the Gaussian Blur radius setting. That will make handling old files in 29.x much more efficient. 😎👍
As previously reported in July 2020 when this happened with 24.2: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/40865740-gaussian-blur-effect-producing-different-results-f
This was last an issue with 24.2.3, and since 24.3 it had been successfully fixed with consistent results in 29.0.1.
December 2nd, 2024: We have discovered that the issue is how the Gaussian Blur effect performs on Process vs Spot colours.
In 29.1, Gaussian blur now produces an identical effect on both process & spot colours. We'd consider that a fix, as a designer should expect the same result no matter the colour used.
The challenge here for Adobe is weighing "fixing the blur" vs customer legacy files.…
2 votes -
2 votes
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Constant crashing - can't even move an object
Have updated my illustrator to the most recent version 29.1.
Using Mac OS Sequoa 15.1.1 - M1.
I would make changes, scroll to another section of my frame. Return back and my changes were then 'reverted'.
Every time I open the app it lags, spinning wheel of death, and all i'm doing is trying to maybe zoom in or out, copy or move an object.
I have reverted to old versions, reinstalled etc
It's a small file, good computer with heaps of memory.
Illustrator is basically unusable at this point and can't do my work. .
2 votes -
ハンドツールから、他のツールに切り替えができなくなる。かなりストレス
ハンドツールから、他のツールに切り替えができなくなる。
2 votes -
When does Adobe plan to update Illustrator to new Windows 11 (24H2)?
I can't install Illustrator on my new Windows 11 (24H2) computer.
I understand that this 2024 operating system is not yet compatible with Illustrator. When does Adobe plan to update?
Currently compatible Windows operating systems 11 v23H2, v22H2 and v21H2, Windows 10 v22H2 and v21H2
2 votes -
Can't add new items to my CC Libraries when working from home
Here is my issue, I have two Mac computers both running the latest version of the Ventura operating system (13.6.7 at the time of this post), one of them is at the office and the other one is at home for work I do when away from the office.
I have a teams account with Adobe provided by my employer. I log into CC using the same ID on both machines. On my computer at the office, I can add new items to any of my Adobe Libraries in any of the apps. However, on my home computer I can't add anything new? I can delete items from my libraries and drag and drop from these libraries into my documents but I am unable to drag into the library, add to library using the menus or use the plus signs at the bottom of the pallets as these are greyed out on my home Mac.
Things I have already tried to fix this myself are: I have cleaned the CC app using the cleaner tool and re-installed it. I have removed the CC library from my system Library folder and it has been re-created by the CC app. I don't know what else I can do to fix this issue, any help will be greatly apprecieated.
Thanks in advance. 🙂
Here is my issue, I have two Mac computers both running the latest version of the Ventura operating system (13.6.7 at the time of this post), one of them is at the office and the other one is at home for work I do when away from the office.
I have a teams account with Adobe provided by my employer. I log into CC using the same ID on both machines. On my computer at the office, I can add new items to any of my Adobe Libraries in any of the apps. However, on my home computer I can't…
2 votes -
Cannot double-click on a text to switch to the Text tool and activate text editing mode as before
Since yesterday Illustrator (29.1) has virtually become unusable to me and I have no idea what happened. I didn't install any new apps.
I cannot double click on a text to switch to the text tool and activate text editing mode as before. What is going on here???
2 votes
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