7721 results found

1. pen tool bug, "option" key does not activate usable "convert anchor point tool".

   ai 22.1 on sierra mac. 10.12.4

   I can see the convert anchor point tool when using the pen tool by pressing option , however when I try to click an anchor point it keeps defaulting back to the pen tool, this is annoying.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

2. fix 'sticky' text boxes within sublayers

   Fire up Illustrator 22.0 or 22.1 and create a new document.

   Select the Text tool and draw a rectangular area. Fill it with placeholder text. Select the Rectangle tool and draw a filled rectangle (non-overlapping, though it doesn't matter).

   Double click some word in the text box and start typing. Then in the Layers panel, click the 'select art' square corresponding to the filled rectangle. The rectangle becomes selected and the text box is deselected and all is good and well.

   Deselect everything, hilight the rectangle and textbox objects in the Layers panel, and "Collect in New Layer". This puts the two objects into a new sublayer under the existing "Layer 1". Rotate the arrow-thing to uncollapse the new sublayer.

   Now, repeat the above procedure: select the text box, select the text tool, double click on some word in the text and start typing. Then select the rectangle via the 'Selected Art' marker in the Layers panel.

   The Layers panel shows the rectangle as selected and the text as deselected. The 'selection hilighting' (if 'Show Edges' is turned on) in the drawing area also shows the rectangle is selected and the text is deselected. Both of them are lying, however!

   BUG: The text box is still (incorrectly) secretly selected. There's still a flashing text cursor right where it was. Pressing 'a' on the keyboard (unsurprisingly) puts in 'a' in the text box where the cursor is, rather than switching to the Direct Selection Tool.

   Also, while in this confused state, click on the Selection Tool in the tools panel. The Layers panel updates to show that both the rectangle and the text box are selected, and both will have bounding boxes shown (assuming Show Edges is enabled) as well as a third bounding box that encompasses the two of them. All of that's fine and normal for both objects being selected, but the text box should have been deselected when the other object was selected via the Layers panel.

   This only seems to happen when the text box is in a sub-layer. If it's in a top-level layer it correctly deselects when you select something else.

   Needless to say, this is annoying as all get-out, and I routinely find myself inadvertently injecting arbitrary 'a' and 'v' characters into text that I've 'deselected'.

   WORKAROUND: Hitting ESC or ctrl-shift-A (Deselect All) does correctly deselect the text box (whether it's in a sublayer or not). But I count on the Layers panel to make my object selections, and so this bug keeps biting me.

   Fire up Illustrator 22.0 or 22.1 and create a new document.

   Select the Text tool and draw a rectangular area. Fill it with placeholder text. Select the Rectangle tool and draw a filled rectangle (non-overlapping, though it doesn't matter).

   Double click some word in the text box and start typing. Then in the Layers panel, click the 'select art' square corresponding to the filled rectangle. The rectangle becomes selected and the text box is deselected and all is good and well.

   Deselect everything, hilight the rectangle and textbox objects in the Layers panel, and "Collect in New Layer". This puts… more

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3. Eraser or Blob Brush tools’ sizes are not adjustable with double-click anymore

   I can't change the dimensions of drawing tools such as the Eraser or Blob Brush tool with double-click anymore and there seems to be no shortcut or any other option to get here, even typing 'eraser' in the help section doesn't show anything.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

4. Edges stay visible when you switch from Selection to Brush tool

   When you hover an object with the Selection tool and then switch to the Brush tool with the shortcut it will keep the edges (hover outlines) over it even if you start drawing somewhere else with the brush.

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5. Grouped objects from cloud libraries have ungroup issue

   Hello
   I have observed for some time that i must do ungroup around 2 to 3 times of a group of objects until it will actually ungroup, this is not recent issue i remember it from other updates not sure when it happened or if this is normal.
   Can you fix please?

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6. New document few options

   When opening new document it only gives two options and there is no way to generate a custom template. Windows 10.

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7. Color Reduction Options reset after restart

   1. MacOS 10.13.5 / AI 22.1
   2. changing "Colors" to all, untick "Preserve" White and Black
   3. I expected these options to be saved and the same after a restart of AI
   4. after starting AI "Colors" are always reset to "Auto", "Preserve White" and "Black" is always ticked

   Some of the color reduction options are always reset after restarting AI, e.g. "Colors" will always revert back to auto and "Preserve" white and black will always be ticked.
   Colorize method on the other hand will stick.
   This is like this since at least a couple of versions, also on Windows 10 with AI 22.1

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   2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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8. Cannot use alt with eyedropper to apply sampled style to other sections of text

   Cannot use alt with eyedropper to apply sampled appearance to other objects
   Mac OS High Serra 10.13.3
   Illustrator CC 2018 (22.1)

   I used to (in CS6) be able to copy a text style by using the eyedropper once and then holding alt to apply it to other sections (the eyedropper icon would be mirrored left-right when holding alt).

   Now if I hold alt, I'm getting the hand (pan) tool.

   How can I get the "apply style" tool instead please?

   NB: it still works with objects (background of text area in the example video), but not with text anymore.

   • 

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9. Color Mixer Bugs + Feature Request

   I use the color mixer (color wheel) daily. I have come across an annoying bug, as well as a couple features missing:

   Bug: Some base colors will be automatically 'locked' in the color mixer, indicated by a '-'. For example, let's say I'm trying to turn white into red.
   - First, white needs to be unlocked. By clicking the '-', it will become an arrow '->', and the swatch should be toggle-able now.
   - The first time you toggle the white, it selects, sliders can be moved to make it red, but it doesn't stay adjusted; it reverts back to whites.
   - You need to click another random swatch, then go back to the white swatch which now accepts being toggled to red.

   Feature Request 1:
   - I use the 'randomize/recolor' tool to scroll through a self-made palette and recolor prints with several colors.
   - When I've come across a semi-acceptable mix, I can't lock in the colors I like.
   - To hold those colors, I have to save and close the color mix window, then reopen and 'lock' those colors
   - This adjusted feature would allow me to 'lock' the couple colors that are working for the print, while being able to scroll through options for the remaining colors

   Feature Request 2:
   - I often use Coated Pantone + Cotton Pantone books simultaneously.
   - If I open a print in CMYK, I will use the color mixer, open the Coated pantone library, and allow the mixer to find 'the closest color' to the cmyk's I've selected.
   - The issue comes when I know there's a closer color in the Cotton pantone library for 1 or 2. I can't use this 'life hack' again for 2 or 3 remaining colors, if I want to hold onto the coated swatches.
   - Again, I can save, close, and re-open the color mixer, but that's annoying.
   - I would prefer to keep the option to open and apply a library to ALL swatches in the mixer, like now. BUT also be able to individually choose a separate library for each swatch if I want.

   I use the color mixer (color wheel) daily. I have come across an annoying bug, as well as a couple features missing:

   Bug: Some base colors will be automatically 'locked' in the color mixer, indicated by a '-'. For example, let's say I'm trying to turn white into red.
   - First, white needs to be unlocked. By clicking the '-', it will become an arrow '->', and the swatch should be toggle-able now.
   - The first time you toggle the white, it selects, sliders can be moved to make it red, but it doesn't stay adjusted; it reverts back to… more

   2 votes

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10. Targeting and moving selections between layers

    I just upgraded to Illustrator CC 2018 (22.1). The layers interface has more bugs than a bait store. For one thing, I can no longer move targeted selections between layers, and the "release to layers" (build or sequence) doesn't expand named layers properly.

    I'm a high-end packaging production designer. I have to work with vector art and therefore multiple layers are absolutely critical to mitigate file complexity. This is a serious problem as now I refuse to release mechanicals that would be untenable for vendors.

    I'll need to revert back to Illustrator CC 2017, and can only hope and pray that Version 22.1 hasn't already screwed up my files irreparably.

    I just upgraded to Illustrator CC 2018 (22.1). The layers interface has more bugs than a bait store. For one thing, I can no longer move targeted selections between layers, and the "release to layers" (build or sequence) doesn't expand named layers properly.

    I'm a high-end packaging production designer. I have to work with vector art and therefore multiple layers are absolutely critical to mitigate file complexity. This is a serious problem as now I refuse to release mechanicals that would be untenable for vendors.

    I'll need to revert back to Illustrator CC 2017, and can only hope and pray… more

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11. Shape tools lagging and leaving mark when resizing

    I just started using Illustrator CC 2018 on Windows 7. I began using some of the shape tools and started to experience an issue. Each time I go to resize a shape or move it, the shape leaves an impression of its previous size or location. I tried to uninstall Illustrator and then reinstall, yet the problem persists. If I minimize or maximize the art board the lines go away. I have also found that the smart guides don't work when re positioning the shapes.

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    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

12. Flaws in AI CC Actions

    Hi,

    I'm recording Actions to in Illustrator CC 2018 ( 22.1) and I've found a few things lacking:

    1) When I group objects, and name the group, while recording an action the name does not get recorded.

    The group just bears the name "group".

    2) If you choose "Expand" while recording an action and choose from the available options (Fill, Stroke, etc), you are asked to make that choice again when the action runs- not much of an Action! .

    Aside from the above I find the lack of Conditional Action, as per Photoshop, features disappointing.

    Are there any fixes for the above flaws or is my version of Illustrator not behaving as expected?

    I just don't know.

    Thanks

    Hi,

    I'm recording Actions to in Illustrator CC 2018 ( 22.1) and I've found a few things lacking:

    1) When I group objects, and name the group, while recording an action the name does not get recorded.

    The group just bears the name "group".

    2) If you choose "Expand" while recording an action and choose from the available options (Fill, Stroke, etc), you are asked to make that choice again when the action runs- not much of an Action! .

    Aside from the above I find the lack of Conditional Action, as per Photoshop, features disappointing.

    Are there any fixes… more

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13. "Export as" not working as expected

    When I file > export > export as ... e.g. png, using the "use artboards" function the "save as" dialog isn't working properly ...

    first it doesn't save the name I typed exactly ... "Version 1.2.png" it somehow uses parts of already existing file names like "Version 1.2_Text.png" which is really weird ...

    second if I use parts of the name of a file that already exists like "Text_Version 1.2.png" in the saving process and Text.png already exists it asks me if I want to overwrite that file...

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Font drop down not showing

    My font list has started to not show. Im not sure what is causing it as it was ok then suddenly it stopped showing. Please see the attached file for more.

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    Resolved (Comments Open)  ·  3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Adobe Illustrator CC 2018 for mac crashes when opening file

    My idea is for Adobe to actually fix the problem; I've followed every linked fix to the letter and Adobe Illustrator CC 2018 for mac will open normally. But, when I try to open any file, I get the spinning pinwheel of death and have to Force Quit (Not Responding). Please provide an actual fix. Thanks

    Adobe Illustrator CC 2018 for mac (v22.1)

    Macbook Pro (Retina, 15 inch, Early 2013)
    2.7 GHz Intel Core i7
    16 GB 1600 MHz DDR3
    Intel HD Graphics 4000 1536 MB

    2 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

16. Transform grayed out

    Very frequently (might be even 50 percent of the time) when I select an object the "Transform" and "Arrange" options in the "Object" menu (as well as the associated keystrokes) are grayed out as unavailable. When I deselect the menu and then select the menu again the "Transform" and "Arrange" options have magically become available. Selecting the menu a second time always "fixes" this.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

17. Selection marquee is difficult to see when transparency grid is enabled

    With the transparency grid enabled, when selecting objects with the selection tool by dragging the cursor, the marquee line for the selection is difficult to see. In the attached image, the selection marquee line can be barely seen (thin dashed line) on top of the black paths but not on top of the grid.

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18. Illustrator 22.1 crashes on quit

    Every time I close illustrator the application stops responding and I have to close through the task manager. I've already tried to delete preferences and install the application again. The problem occurred after upgrading Windows 10 to April update 2018.
    My configuration
    Windows 10 1803 (build 17134.1)
    Illustrator 22.1
    Creative Cloud 4.5.0.331

    Thanks in advance

    2 votes

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Clicking on swatch in PMS Color panel jumps down to list

    So I am using a pantone color swatch book panel in Illustrator and I'll be at the top of the list and I'll click on a swatch color to change a shape's color and for some reason when I click on the swatch, it will jump down near the bottom or middle of the list so I'll have to scroll back up and click on the swatch again. It get's really tedious especially when I have to change a lot of colors or I have to go and search for a while for the pantone color again.

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20. Illustrator 'unexpected' quitting

    Adobe Illustrator CC 2017 quit unexpectedly while launching or working in between very often for many iMacs. Please help me to resolve this.

    Process: Adobe Illustrator [5601]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [5601]
    User ID: 502

    Date/Time: 2018-05-10 12:17:12.115 +0530
    OS Version: Mac OS X 10.11.6 (15G1004)
    Report Version: 11
    Anonymous UUID: 182E4988-079E-C019-6A39-BE753A9A45A1

    Time Awake Since Boot: 19000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x0000000000000008
    Exception Note: EXCCORPSENOTIFY

    Adobe Illustrator CC 2017 quit unexpectedly while launching or working in between very often for many iMacs. Please help me to resolve this.

    Process: Adobe Illustrator [5601]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [5601]
    User ID: 502

    Date/Time: 2018-05-10 12:17:12.115 +0530
    OS Version: Mac OS X 10.11.6 (15G1004)
    Report Version: 11
    Anonymous UUID: 182E4988-079E-C019-6A39-BE753A9A45A1

    Time Awake Since Boot: 19000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS… more

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team