Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8131 results found
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Mouse response too slow to use Illustrator. Clicking on the file menu causes a 5 second delay to open it.
Mouse response too slow to use Illustrator. Clicking on the file menu causes a 5-second delay to open it. By the time 3 seconds have passed, the user clicks again. By the time Illustrator catches up, the menu is opened, then closed from the two clicks. UNUSABLE! The product should be shut down and users should be getting a refund or face a class action lawsuit. Worst business decision EVER to move this app to the cloud and take away the desktop version in the process!
2 votes -
Delayed mouse movements when rulers are on
I have just switched from a PC to a Macbook Pro 15.
I never experienced any issues on my PC in the last 2 years of work, but since I started to work on the Macbook I noticed that the my mouse/trackpad movements were being delayed (feeling sluggish) when I had rulers on. I later noticed that this issue is present throughout Photoshop and InDesign as well.I tried community recommended fixes such as turning off dictation and disabling "Scale Cursor Proportionally", and none of it has worked.
While I can have smooth mouse movements with rulers off, scrolling/navigating through…
2 votes -
Shape builder moves arrowhead
Illustrator 22.1 on Mac 10.13.6
When I use the Shape Builder tool to cut a path with an arrowhead, it moves the arrowhead to the other end of the path (but without changing the stroke style).
I cannot put the arrowhead back by clicking the end anchor point of the path.
All I can do is save, close the document and reopen it, then I can (and have to) click each of my paths end points to put all the arrowheads on the right side.
Here's an example, with the Stroke panel visible.
2 votes -
Pathfinder Divide Function Not Working
When attempting to divide paths with a closed shape below, the paths are removed but the shape is not divided.
2 votes -
Embedded images are lost when saving as a PDF
When I save a .ai file as a .pdf, many of the embedded .psd images are missing when I open the PDF in Acrobat. I have reinstalled Illustrator (2019) and Acrobat (Pro DC), but the problem persists. I have tried saving using different pdf formats, but the images are still missing in the PDF. If, however, I open the PDF in Illustrator, the images reappear. Thoughts?
2 votes -
Slow Mouse & shaking Cursor
Slow Mouse & shaking Cursor on Canvas.
Please remove this bug which is on illustrator since a long time (perhaps 2014/2015 version or before :/ ). It would be time to give a better UX on it because it's really boring.
Thx.illustrator: v23.0.3
Mac OSX Mojave: 10.14.42 votes -
Using Batch... and "Override save/export commands" does not work
Example: I have an action that prepares a logo file, then saves to ai and svg, and exports to png and jpg.
I have it recorded as an action, and it runs great.
If I try to use "Batch..." to run it on a folder of images I have options to "Override Action 'Save' commands" and "Override Action 'Export' commands" that will let you point the save/export commands to a new folder. This is great in theory, but does not work right.
After running the batch, I only have 2 files. Not 4. The Save as AI then SVG steps…
2 votes -
Buttons in Properties panel not recording in an action
When recording an action, there are things in the Properties panel that does not record properly.
Example: Flip horizontally/vertically. The buttons does not record, but choosing the same options from the Transform panel menu does record.
Is anyone maintaining Actions in Illustrator? It is awesome, but still needlessly limited due to many things not recording, forced hard-coded paths when recording save steps, etc.
Perhaps learn a little from Photoshop where actions work better (though still limited).2 votes -
Pattern Editing Mode Swatch Width and Height max out at 4000px
Pattern Editing mode lets the user create swatch tiles over 4000px, but does not give you the size of the tile over 4000px. I noticed this first with rectangular pattern that was forcing my computer to crash on edit. I confirmed this behavior by opening a new file creating a 60 in by 60 in square. Pattern was created fine, but the width and height of the swatch still maxed out at 4000px. AI 2018 22.1
2 votes -
Errors or unexpected behavior when GPU Performance features are turned on
"Errors or unexpected behavior when GPU Performance features are turned on" message occurred while tried to new document or open document on MacBook Pro 2018 15" (Touch bar) for Illustrator CC 2015
2 votes -
Illustrator is blurry
Please check the screenshot. meanwhile other than illustrator is every thing is very clear. Please help to fix the issue
2 votes -
Variable Font Rendering Distorts Master
I'm getting some weird things happening with a 4-axis font I'm working on.
Illustrator seems to mangle the outlines for some of the masters. I realize this font is doing some weird stuff, but hoping for some clarification if it's a bug in Illustrator or my font. It appears correctly on the web though, on Axis Praxis(Chrome).
I'm attaching the ttf. It only has an 'H' glyph present. If it's helpful, there's more information about the typeface and intentions at the link below. This issue is related to an upcoming version which isn't available yet. https://www.futurefonts.xyz/scribble-tone/whoa
Mac OS 10.14.4
Illustrator(latest…2 votes -
2 votes
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Intermittent SVG Text Export Bug
Intermittent SVG Text Export Bug
In 23.0.2 (and 23.0.3) when exporting and SVG sometimes text is exported as <text> tags with the layer name as an ID and sometimes the text is wrapped in a <g> and the <g> has an id with the layer name and the <text> element has no id.
The behavior is arbitrary, but one a text element begins exporting wrapped in a <g> it stays that way. Sometimes an element, after editing the text or font, that was exporting correctly will begin exporting wrapped (incorrectly).
This issue makes post-export parsing/processing difficult because you can't depend…
2 votes -
Issues changing type character properties
I have been having issues for a few weeks with illustrator not showing correct font or size. It used to be sporadic, but now it is happening the majority of the time! I even updated my Illustrator CC version & that didn't help.
For example, I will click on some text that is Gotham 15 pt, but the character panel says it is Myriad 12 pt. When I try changing the font or the font size, nothing happens.
It is getting to the point where I am not able to edit text size or font in my own files. Help!
…
2 votes -
Rotate stepper in transform panel shifts anchor point
1) Mac OS 10.14.4, Illustrator 23.0.3.
2)
A - Create a blank document.
B - Draw a line or any other shape.
C - Use the Selection Tool to select the shape.
D - In the Properties>Transform panel, rotate the shape.3)
Expected result: Shape rotates around anchor point (or middle).4)
Actual result: Shape rotates using a swinging arc creating a path similar to the attached.Have restarted Illustrator, problem persists.
2 votes -
If I have an illustrator file open, and then open a second, I can't view the 2nd file even if it's the one selected
I am having a consistent issue that any time I open a second file in illustrator, the view is always on the first file, even if I have the 2nd file selected. I have not found a way to resolve this so I can't copy and paste between files!
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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No snap to artboard
Snap to artboard not working with smart guides on (or with any other form of snap on) tried on both existing and new files - no snap no feedback of cursor - using drawing tools pen or rectangle.
Illustrator 23.0.1
Windows 10 Enterprise 18032 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Crashes in Windows 10 after closing Illustrator Version 23.03
Illustrator crashes in Windows 10 after closing Illustrator version 23.03. Please have your developers check this error. I am including a screenshot of the error everytime that Illustrator is closed.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Tool Options Palettes Absent On Launch
The tool options palettes (those you select from the Window menu) are occasionally absent on launch. Not every time. Not even most times. It seems to occur in waves; sometimes more frequent, sometimes less frequent. Lately, it's been a near daily occurrence.
Choosing the palettes in the Window menu when this happens does nothing.
I have the palettes grouped in a single column, but it seems to make no difference whether they're grouped or spread out. Likewise it makes no difference if they're on my primary or secondary monitor.
Currently installed version: 23.0.3
I have CC set to auto update.…2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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