Skip to content

Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

7721 results found

  1. The software crashes very often

    The software crashes every few minutes and for no apparent reason
    What could be the reason?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Gradient on a path bug (copy and paste coverts path to outline path)_Ongoing issue!

    Illustrator expands path on a line to an outline path when copy and pasting. See video below. Using latest version on Illustrator on Mac OS Ventura (latest update) on M1 iMac.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Gradients  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Libraries stops working randomly

    Libraries stops working randomly. I can navigate between my library folders but selecting items within the Library does nothing.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. After the latest update v27.3.1, I have issues opening files from my library. After few minutes of being able to open, it will suddenly stop

    So before the update, i am able to open files in my AI Library freely. But now, when I double click a file, sometimes it doesn't open.

    https://www.loom.com/share/5e9986a7128a45cbb446717924b80c4d

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Cloud, Libraries  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Eylemlerde Toplu İş de Veri Kümesi Adıyla kayıt yapmıyor

    Merhabalar,
    Değişkenler panelinden veri kümesi bağlıyorum. Sorunsuz çalışıyor. Eylemler panelinden yeni eylem oluşturup pdf olarak kayıt yapıyorum. Toplu iş ekranından az önce oluşturduğum eylemi seçiyorum, kaynak olarak veri kümesini seçiyorum, dosya adı bölümünde Veri Kümesi Adını seçiyorum ancak çalışmıyor, veri kümesi adıyla kayıt yapmıyor. Hatta ordaki 3 seçeneğin 3 üde çalışmıyor.

    MacOs Monterey Sürüm 12.2
    Illustrator 2023 27.3.1

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Actions  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Align on a selection not working - Illustrator 27.3.1

    When selecting the 2 points of a line, the "align to a selection" is not available.
    However, it worked yesterday, before upgrading to 27.3.1.
    What I want to do is select the first point of the line, then the second, and when I click "align horizontally to center", the first point should align with the second.
    Instead of that, the entire line is centered on the artboard.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. When copy and pasting a gradient line Illustrator converts line to a path

    When copy and pasting a line (with a line gradient) Illustrator converts the line to an outline path. See video.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Actions  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. export as artboard does not work

    when i open illustrator and do my work lets say like 8 artboards and i want to save them one by one different pdf files when i do save as and say only artboard number 1 it does not save only 1 it saves whole other artboards with it too i notice that only because it consumes too much space and i can only see the other hidden artboards if i open the saved pdf with illustrator only

    i'll Leave a example file for the issue in down below

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Zooming on macOS 13.2.1 (22D68) and Illustrator 27.3.1 (and previous version) is h-e-l-l

    When zooming in with my Apple Trackpad (external but also with the build in one) zoom is not smooth and lags. MacBook Pro M1 Max. My colleague didn't experience this while being on the latest Illustrator version, until they updated to the latest macOS version (from 12 to 13, Intel MacBook Pro). So my assumption there is a compatibility issue over there with macOS. The experience while zooming with GPU is normally smooth, but now it is worse then zooming in CPU mode. Changing, rebooting and reinstalling didn't work.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Hauptmenü nicht sichtbar

    Jedes mal wenn ich Illustrator öffne zeigt sich die Startseite nicht. Das Einzige was zu sehen ist, ist die Oberste Leiste (Datei Bearbeiten Objekt etc) der Rest des Screens ist grau. Wenn ich mit der Maus an bestimmte Stellen klicke funktioniert noch alles, ich kann nur nichts außer grau sehen. Auch wenn ich über die obere Leiste eine neue Datei erstellen will, zeigt es mir nur ein graues Fenster an (ich kann also nicht sehen wo ich z.b das Format einstellen kann). Sobald ich dann eine Datei geöffnet habe funktioniert ales wieder und ich sehe alles in der Datei, nur…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Illustrator after 5 mins starts loading continuously

    Once opening my cloud file after 5 mins the cursor starts loading & doesn't stop. Making it impossible to save. The only way to stop the issue is to force quit on Mac & reopen, then it'll repeat after 5 mins again

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Export as PSD take long time to save, and make the software to freeze

    If you try to export to PSD, it will freeze the app, and take long time to save it.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Image Trace make the app freezing (Version: 27.3.1.629)

    When you click on image trace, the tracing list option not appear, and also make the software freeze.
    This bug appear since I upgrade to the current latest version which is 27.3.1.629
    Windows 11.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Illustrator Apple Silicon Bug (Eyedropper issue)

    It is a weird bug that appear on "some file" which trasfered between M chip & Intel chip.
    (It caused lots bug when a file transferred between these 2 chips)

    You can see when I pick a color, it gives me a wrong color (red) which was never used in this file!

    The only way to figured out is ... pick more times ! D:

    Laptop Version:
    MacOS 13.2.1 (for now)
    Apple Silicon Chip M1 Max
    Illustrator ver: 26 to 27.1.3

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Illustrator 27.3.1 Freaking Lagging on Apple silicon (M1 Max)

    Hi, I updated AI to 27.3.1 today

    But it made a serious Issue
    Especially when I edit an object inside group objects

    Attached Video:

    1. You can see I "double click" my group object (a hand) at 00:00:01
      But it opened this group after 5 second (OMG)

    2. Same as the other actions, each time you see my mouse kept moved around because Illustrator LAGGING around 3-5 sec

    It is super annoying because I can't work!

    1. After that, I re-install old version which under 27.3.1, same Issue with it (before I updated 27.3.1 , worked fine!)

    Laptop: MacOS 13.2.1(for now)
    Apple Sillicon…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Isolation  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. auto scrolling artboard

    2019 IMac 27
    3 ghz 6-core i5
    radeon pro 570x 4 gb graphics
    40 gb 2667 mhz ddr4 ram
    Out of nowhere my artboard began scrolling to the right by itself. When the mouse is off the artboard, it stops. I've tried restarting, saving to a new location, restoring to default, and removing and reinstalling the app. All to no avail.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. バウンティングボックスの誤作動

    パーツが小さく表示されてる時にバウンティングボックスで移動や変形などをしようとするとすべて回転に誤作動する
    大きく表示すると誤作動しない

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Actions  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Animated zoom not working in latest version 27.2 for Mac

    Animated zoom is not working on Macbook Pro (Intel). I have checked the "Animated zoom" option under GPU in Performance. Restarted the app too.

    I tried it on another Macbook Pro (M1) and it just doesn't work.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base