Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8218 results found
-
Asset Library Export stopped working with batch exporting
From today for some reason batch exporting icons does not work in the Asset Export. I have a set of 150 icons that I use, and only change the color combinations as required. It always worked flawlessly. From today, When I click export, it seems to work, but no icons get exported when all are chosen. If I manually check a few at a time it works, but if I choose All Assets, it wont work anymore. Tried rebooting and clearing the cache.
Windows 10
Illustrator 24.2.1 64bit1 vote -
Point Type moving when opening CC2019 AI file in AI2020
MacOs Catalina 10.15.3
CC2019 version 23.1.1
AI2020 version 24.2.1Only seems to occur when the text is aligned to the centre, set as point type and has tracking applied to it.
We have artwork files created in CC2019. When opening one of these files in AI 2020, version 24.2.1 on either Mojave or Catalina, text that is set up with tracking, is point type (instead of area type) and centre aligned shows a significant movement to the right.
As you can see from the attached .gif of the two files, there is one instance where there is no tracking applied on text, which is on the word "Helvetica" and this doesn't move at all between versions. This text is also left aligned.We work in an accuracy critical business where later versions of artwork are now being opened in AI2020 after we've upgraded from CC2019. To have text moving around from one version to another is potentially very dangerous for us if these movements aren't picked up by operators.
2019 & 2020 AI pdf files attached. The 2020 file is just the 2019 file opened and saved in AI2020 which shows the font movement.
MacOs Catalina 10.15.3
CC2019 version 23.1.1
AI2020 version 24.2.1Only seems to occur when the text is aligned to the centre, set as point type and has tracking applied to it.
We have artwork files created in CC2019. When opening one of these files in AI 2020, version 24.2.1 on either Mojave or Catalina, text that is set up with tracking, is point type (instead of area type) and centre aligned shows a significant movement to the right.
As you can see from the attached .gif of the two files, there is one instance where there is no tracking applied…1 vote -
Freezing when selecting multiple artboards
Windows 10 Ver.2004 (build 19041.421)
Illustrator Ver 24.2.1- Make multiple artboards
- Select two artboards
This operation freezes the operation of Illustrator.
This problem does not occur in Ver.23.1 and 22.1.
1 vote -
Smart Guides buggy at artboard corners
When resizing snapping shapes or objects, Illustrator smart guides alert user that object is being snapped to corner or intersect, however it isn't actually, and it's not until you zoom right in that you realise it hasn't.
Snap to Pixel is turned off. Smart Guides are turned on.
There is no 'anchor' at that location other than the Artboard Edge.1 vote -
Problem with Direct selections (A) - Clicking on the patch does not mark the object
Hi,
something has changed in Illustrator updates.I understand that an object nested / masked in an object should not be editable with the Selections Tool (V) from the main object level. Yes, and that's good.
But definitely NOT when use tool (A). This is a different work scope situation in Illustrator when working with the Direct Selections Tool (A).
Then each track visible in the Outline view should be selectable.This has made the job a lot more complicated now when I want to select objects inside a crop and edit their properties or shape.
Unwanted change in illustrator update.
See the movie.
https://share.getcloudapp.com/YEup7yD9Best Regards!
Hi,
something has changed in Illustrator updates.I understand that an object nested / masked in an object should not be editable with the Selections Tool (V) from the main object level. Yes, and that's good.
But definitely NOT when use tool (A). This is a different work scope situation in Illustrator when working with the Direct Selections Tool (A).
Then each track visible in the Outline view should be selectable.This has made the job a lot more complicated now when I want to select objects inside a crop and edit their properties or shape.
Unwanted change in illustrator…
1 vote -
Full colour image shut down to a simple line drawing
Illustrator shutdown unexpectedly. When it recovered, my drawing was fine for a moment, then reduced all the work I had done into a simple line drawing. What is going on? I don't see the image I had spent many hours developing.
1 vote -
Problem with selections (V) - Clicking on the fill does not mark the object
Hi,
Clicking on the fill does not mark the object.Unwanted change in illustrator update.
See the movie.Best Regards!
1 vote -
Printer Preference Issue
My printer preference screen: the very first tab is very small, possibly in half an inch font size. Some tabs are fine, but some of the options are cut in size. For instance in original size the drop down gives you a list of paper sizes well I can only see half of 8 1/2 x 11. So basically, the font size of the drop down options are about 1/2 inch in size. I have all the Adobe products, but it's only happening in the Illustrator. Sorry, hard to explain.
1 vote -
illustrator very slow to export to PDF (all versions including latest)
I recently built a new computer as my laptop was taking too long to make PDFs, the new computer should be 2-4 times quicker but actually takes longer to make the PDF from exactly the same file.
The old computer is a 2017 MacBook Pro:
Mojave 10.14.6
i7 2.8ghz 4 core
16gb 2133mhz LPDDR3 Ram
Radeon Pro 560 4GB GDDR5 GPU
512GB SSDNew computer is a Windows 10 Pro (fully updated)
Ryzen 9 3950x 16 core 3.5Ghz
64gb 3200Mhz DDR4 Ram
Nvidia 2080 Super 8gb GDDR6 GPU
2tb M.2 gen4 driveThe same file will pdf on the Mac in 1min 12 second. and 1 min 42 seconds on the PC. while writing the pdf on the PC, illustrator becomes 'not responding' and only un freezes once the pdf is written, in that time none of the resources are being used more than 10% so there is plenty of capacity for illustrator to be faster.
The system is fully up to date and has been tested to ensure all hardware is functioning as it should, in benchmark tests the PC is 2-4 times quicker than the mac.
I've spoken with Adobe help who have taken remote control of the PC on 3 occasions, they have tried everything but not made any difference. the last representative could only suggest that there was an efficiency problem with some of my hardware not working correctly with Illustrator, but could not say what. It has been tested on all versions of illustrator back to 2019.
My GPU is on the list of recognised and supported devices, all drivers have been optimised for workstation/adobe use. but if there are issues that relate to hardware Adobe need to publish it so people can ensure their hardware will actually work. because currently i have a £3000 paperweight. This is a workstation computer which i earn a living from.
All other non Adobe programs and games function as they should with no lag or delay, the issue is most defiantly software related and none of your representatives have been able to help. sort it out!
I recently built a new computer as my laptop was taking too long to make PDFs, the new computer should be 2-4 times quicker but actually takes longer to make the PDF from exactly the same file.
The old computer is a 2017 MacBook Pro:
Mojave 10.14.6
i7 2.8ghz 4 core
16gb 2133mhz LPDDR3 Ram
Radeon Pro 560 4GB GDDR5 GPU
512GB SSDNew computer is a Windows 10 Pro (fully updated)
Ryzen 9 3950x 16 core 3.5Ghz
64gb 3200Mhz DDR4 Ram
Nvidia 2080 Super 8gb GDDR6 GPU
2tb M.2 gen4 driveThe same file will pdf on the Mac…
1 vote -
The name of the font & font style aren't refreshed (top bar)
The name of the font & font style aren't refreshed (in the character box of the top bar) When I click on another text element, it keeps the name of the previous font and font style.
1 vote -
Export As SVG does not work. Leaves no File,
24.2.1, Windows 10
File >Export As [SVG, use artboards]
Expected to see the file when I exported, did not, repeated 3X,
No file was saved to directory.I then opened Illustrator 2019 which is still installed, and it worked as normal.
Export As SVG is the most used feature in illustrator for me, and this bug renders it useless. No file gets exported.
Bug did not occur on same Illustrator version for Mac.1 vote -
Glitchy screen when opening a new document
Whenever I open a new document on illustrator, or open some existing documents, the whole screen turns red and when I try to zoom into the art-board or the document in general, it begins to glitch and white rectangles appear. I'm unable to select or move around any artwork.
1 vote -
It is no longer possible to speed up vertical scroll holding SHIFT
Holding SHIFT causes AI to fast scroll horizontally.
Holding SHIFT + CMD causes AI to fast scroll horizontally.IE — no longer possible to fast scroll vertically??
1 vote -
Multiple selections for converting to greyscale not working
After selecting multiple objects, and choosing Edit - Edit Colors - Convert to Greyscale, it no longer works. Objects must be selected one at a time for the command to work. Win10, Illustrator 24.2.1
1 vote -
Creative Cloud library assets make Illustrator Crash
MACO 0S MOJAVE
version 10.14.6
Illlustrator CC 2019 and Illustrator CC2020I'm using a lot the creative cloud Libraries in Illustrator.
Many times, when I create an asset in the library by dragging and dropping it into a group, the asset crashes Illustrator when I try to open it to modify it.1 vote -
Place - wedge in image appears and moving images is clunky
When I place an image, a wedge appears, and it only goes away when I lock, and then unlock the layer. If I start moving the image around again, the wedge appears again.
Windows 10
Illustrator 24.2.1 (64 bit)1 vote -
Rotate lagging/hangs, whenever I'm in rotate tool and rotating lines or objects, sometimes I experience lagging about 1 - 2 minutes
it stucks on this cursor here(image attached), it will last 30 seconds - 1-2 minutes, been dealing with this for a long time.
Looking forward for the fix.
1 vote -
e3r4m3ntnerme23s
i have been unable to save my files properly since yesterday when i worked on a project thats has images, first i got a messages on illustrator that auto save wont work because the file im working on is large then when i tried to export my project for screen, instead of saving just as png, it saved as png.tmp$$ and just add to rename before i can get my file and also when i saved my files it keep saving as a temp file since then, have to rename the files saved and include .ai to get the file, really stressful, i reset my preference and closed my illustrator for long time, open it later and created a new file and saved and still got a temp file saved. you can check the attached files to see how the files where saved. need a quick fix, thank you
i have been unable to save my files properly since yesterday when i worked on a project thats has images, first i got a messages on illustrator that auto save wont work because the file im working on is large then when i tried to export my project for screen, instead of saving just as png, it saved as png.tmp$$ and just add to rename before i can get my file and also when i saved my files it keep saving as a temp file since then, have to rename the files saved and include .ai to get the file,…
1 vote -
Illustratr crashes when opening an existing file, on the latest version (24)
As soon as i open the latest version of illustrator (24) a window pops up saying Illustrator has crashed and that autosave has been turned off. Then when i go to click ok the screen freezes and I can't even shut Illustrator off.
1 vote -
Illustrator 125% Scaling is missing... (UI is too big, or too small)
Hi
i have a 16.5 inches laptop with latest version of windows 10, and 1920*1080 full HD display.
the normal, and default UI scale of Windows 10 is 125% on my screen, that looks very great and standard.
in illustrator 2020, i have a big problem in UI scaling. there is just two options:
scale to lower supported scale factor, and scale to higher supported scale factor.... that first one makes UI scale to 100% and i can't read anything, and second one makes it on 150% scale that is very very big.there is not same problem in photoshop and other adobe apps, just problem exist in illustrator. so i can't work in a normal/standard interface at all... hope adobe make that fixed ASAP...
Thanks a lot...
Hi
i have a 16.5 inches laptop with latest version of windows 10, and 1920*1080 full HD display.
the normal, and default UI scale of Windows 10 is 125% on my screen, that looks very great and standard.
in illustrator 2020, i have a big problem in UI scaling. there is just two options:
scale to lower supported scale factor, and scale to higher supported scale factor.... that first one makes UI scale to 100% and i can't read anything, and second one makes it on 150% scale that is very very big.there is not same problem in photoshop…
1 vote
- Don't see your idea?