Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7698 results found
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Missing functionality when using external displays
When using multiple external displays, Illustrator New Document screen and Helpful Hints popups not displaying properly resulting in inability to see and select options necessary to create a new document or see all of the information in the popups and close the popups.
I've called support twice without a resolution. Attempts to resolve have included updating both primary and secondary display drivers.
Work around for creating new is to change Preferences to "Use legacy 'File New' interface", but this doesn't resolve the Helpful Hints popups which can't be closed as a result of this bug.
My specific system configuration file…
1 vote -
After lanching ilustrator the start menu is blank without the crative cload appearing
This happens in all Adobe CC apps, the basic startup menu is blank.this is in the newest version of Adobe CC. When selecting file - new an error message reading "%CCXFNFTDIOLOG_NAME" pops up where the different layouts would be. I have tried to uninstall and install Creative Cloud and the Adobe Apps twice to fix the errors. Both times this has not fixed the issues. Thank you in advance for any assistance.
1 votePlease go to Preferences > General… and check "Use Legacy "File New " Interface"
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Font problem
every time I try to type something on a clean sheet my letters ( no matter what font I use) look like someone cut through them. Can you help and tell me why is this happening?
1 votePlease update your operating system. The issue that you are seeing is a GPU rendering issue discussed here : https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20384572-high-sierra-macos-10-13-gpu-rendering-issues-wit
This was fixed in 10.13.4
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Illustrator and taskbar auto-hide
I use the auto-hide feature for my taskbar on my dual-monitor Windows machine (specs below), but for some reason in Illustrator ONLY, I have to click out of Illustrator to access my taskbar. This does not happen in Ps, Ae or Pr
So, if I'm working in Illustrator I have my main panel on my left monitor and my panes on the right. I have to click on my desktop below my panes to access my taskbar. (see screen shot)Windows 7 Professional SP1
Intel Xeon CPU E5-2650 v4 @ 2.20GHz
32GB ram1 vote -
Illustrator not recognizing Arial font after setting up new computer
HI All, Sorry if this is posted in the wrong spot, but this is my first post. I recently set up a new work computer (MacBook pro, High Sierra 10.13.6 ) to replace my older computer. I have typically made PDF's in illustrator using Arial font, but now when I open these older PDF's the text id highlighted as when the font is not recognized . as well if I import Arial text from excel it pastes it as symbols.
When I look for Arial in my type pull down it is not available and when I look in the…
1 voteIt is possible there is a font conflict and you have multiple version of Ariel on your machine. e.g. a TTF and another OTF
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
1 vote
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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When drag-copying an artboard, the original artboard remains selected.
When drag-copying an artboard, the new artboard should get selected and the original artboard become deselected.
v 22.11 vote -
Illustrator freezes when saving to DXF or DWG
Illustrator freezes when saving to DXF or DWG
1 vote -
Live font preview panel isn´t working
Hi to all.
I think that this is a old bug, but I already update AI to the latest version (CC 22.1) and the problema remains… This is really frustrated. Can you please, help?
I'm sending images in attach.
Best regards,
Rute1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . It is not clear from screen shot as to what is not working. We will need someone to look into your machine to figure out what is going on here.
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Menus are too large
This is only an Illustrator problem where the drop down menus and dialog pop ups are way too large compared to the rest of the user interface. I've tried every solution. Running this on Windows 10 Pro on a 2K screen.
1 vote -
Guides preventing "Delete Empty Artboard"
- Mac OS 10.12.6
- Delete art from artboards try to delete empty artboard
- Expect empty artboards to be deleted
- Nothing
If I delete guides that cross those empty artboards, artbaords can be deleted.
1 vote -
Illustrator files explorer window bug
Hi,
Please see attached screenshot. There is bug on your file explorer window. All recent files and cc files are floating EXTREMELY to the left. There is so much real-estate space on the right. There is also no horizontal scrollbar.
1 vote -
1. I recently install the update for Illustrator CC on a Mac with OS version 10.13.6. 2. When I attempt open files created with the previous
- I recently install the update for Illustrator CC on a Mac with OS version 10.13.6. 2. When I attempt open files created with the previous version I get the popup message "Cannot open the illustration. When I click OK the file opens wi
1 vote -
Problem merging dates from CSV into graph
When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.
This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead…
1 vote -
Let's fix Adobe's attitude!
Recently seeing this thread on Illustrator performance really irked me.
11 replies to a topic with users in agreeance, and yet Admin says "Nothing actionable"
Really???
1 voteUnless we get specefic actionable items it will not be possible for us to correct. Performance can be due to variety of reason a file type , a particular type of object on the file (e.g. a large raster), some interference with software that interfere with our event etc… Please help us to help you.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Not responsonding
Every time I am working in Illustrator & switch to a different app, Illustrator will hang when I return causing me to wait prior to returning to my work. So, for example if I am working on an illustration then go to google chrome to look at something online then return to my work in Illustrator it will hang & become unresponsive for a little bit of time (1 - 2 minutes) after waiting I can continue to work . I have already followed the steps outline by Adobe (found here: https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html) to increase performance within the app &…
1 vote -
import png from Photoshop or Capto results in an invisible link
Illustrator CC 22.1, OSX 10.13.6
When importing a .png or .jpeg from photoshop or as a screen capture from Capto, the link appears in the links panel, but is invisible on the art board or the paste board. If you click go to link in the links panel, it takes you an extremity on the pasteboard, but the link is not visible and cannot be selected.
Expected result, to see the .png on the art board. When searching for link on pasteboard, that it would be visible.
Actual result, link is not visible anywhere, but appears in link palette.
1 vote -
Artboard
When copying one art board and saving PDF. The PDF will sometimes save a extra page automatically. Can easily be fixed in adobe acrobat by deleting the extra copied pages but wish I didn't have to do that in first place.
1 vote -
Can't export png file macOS 10.13.6
- Details of your operating system and version of Adobe Illustrator Use artboard "Save for web" or "Export to PNG" both failed
GPU Info:
Illustrator Version: 22.1.0
OpenGL Version: 4.1 INTEL-10.36.19
Number of Displays: 1
Number of Drivers: 1
Vendor: Intel Inc.
Renderer: Intel(R) Iris(TM) Graphics 650
ActiveDriverIndex: 0
Driver[0] Name: Intel(R) Iris(TM) Graphics 650
Driver[0] Adapter RAM: 1536
DefaultEnableGPU: 1The steps you were taking when you experienced the issues
Open bug.ai then export pngYour expected result
No error, PNG export properlyYour actual result
Error dialog show while preview
[Optional] Upload your Illustrator file or a video
1 vote -
PDF file with Opacity Mask using a 1-Bit tiff when Exporting PNG with Anti-Aliasing TURNED OFF does not render correctly.
BUG: When exporting a PDF file as a PNG containing an Opacity Mask made with a 1-Bit tif file AND Anti-Alias turned off in the PNG Export options does not render correctly. The opacity mask is not WYSIWYG in the exported PNG file. The PNG file contains part of the mask information (from left to right).
The same issue occurs when opening the same PDF file in Adobe Photoshop. If the Anti-aliasing is turned off the resulting PNG is incorrect (although the thumbnail in the PDF import screen IS correct.
If Anti-aliasing is turned ON in either scenario the resulting…
1 vote
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