8112 results found

1. No snap to artboard

   Snap to artboard not working with smart guides on (or with any other form of snap on) tried on both existing and new files - no snap no feedback of cursor - using drawing tools pen or rectangle.

   Illustrator 23.0.1
   Windows 10 Enterprise 1803

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Crashes in Windows 10 after closing Illustrator Version 23.03

   Illustrator crashes in Windows 10 after closing Illustrator version 23.03. Please have your developers check this error. I am including a screenshot of the error everytime that Illustrator is closed.

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Tool Options Palettes Absent On Launch

   The tool options palettes (those you select from the Window menu) are occasionally absent on launch. Not every time. Not even most times. It seems to occur in waves; sometimes more frequent, sometimes less frequent. Lately, it's been a near daily occurrence.

   Choosing the palettes in the Window menu when this happens does nothing.

   I have the palettes grouped in a single column, but it seems to make no difference whether they're grouped or spread out. Likewise it makes no difference if they're on my primary or secondary monitor.

   Currently installed version: 23.0.3
   I have CC set to auto update. This bug has been in several versions of AI - I don't recall which version I first noticed it in because restarting Illustrator eventually resolves it (until it happens again), so it's not a HUGE issue and I've simply dealt with it for a long time (probably years, but months at minimum).

   Mac OS Mojave 10.14.4

   The tool options palettes (those you select from the Window menu) are occasionally absent on launch. Not every time. Not even most times. It seems to occur in waves; sometimes more frequent, sometimes less frequent. Lately, it's been a near daily occurrence.

   Choosing the palettes in the Window menu when this happens does nothing.

   I have the palettes grouped in a single column, but it seems to make no difference whether they're grouped or spread out. Likewise it makes no difference if they're on my primary or secondary monitor.

   Currently installed version: 23.0.3
   I have CC set to auto update.… more

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Curved Lines Unclear

   Any sort of curve that is drawn, imported, or even text is unclear? I have uninstalled and reinstalled and have no idea what is going on? See image below. Its not a fill or stroke setting. Anybody have any idea what the hell is going on? HELP

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5. can not operate the slider of the gradation panel

   I use google translation

   1. Max OS Mojave 10.14.4, Illustrator CC 2019 23.0.2
   2. Select a gradient from the tool panel
   3. I want to operate the gradation slider
   4. I have a problem with the graphic panel and I can not click the slider. The bug disappears when dragging out of the panel group by dragging the gradient panel, but returning it to the panel group and selecting the gradient again from the tool panel causes the problem again.

   The same phenomenon as the attached image occurs. The opacity and position boxes overlap the gradient box, and the gradient slider can not be selected.

   I use google translation

   1. Max OS Mojave 10.14.4, Illustrator CC 2019 23.0.2
   2. Select a gradient from the tool panel
   3. I want to operate the gradation slider
   4. I have a problem with the graphic panel and I can not click the slider. The bug disappears when dragging out of the panel group by dragging the gradient panel, but returning it to the panel group and selecting the gradient again from the tool panel causes the problem again.

   The same phenomenon as the attached image occurs. The opacity and position boxes overlap the gradient box, and the gradient slider can not be… more

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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6. New Update 23.0.3 Causes Failure to Preview and Art Boards Save Erroneously in PDF

   New Update 23.0.3 Causes Failure to Preview and Art Boards Save Erroneously in PDF- when saving out files they will error. The saved file will display and print a black gradient space in lieu of the art board and (seemingly random) graphics will be omitted. This is replicated when saving as a new AI or PDF or Printed from the saved file. The original AI file shows it prints normally but the print out is also erroneous.

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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7. extension do not work

   Illustrator 23.0.2 does not show extensions content even Adobe sample extensions like UI.

   I do not have any problem with other CC apps like Photoshop. Photoshop loads a shows the same UI extension.

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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8. Problems with Illustrator crashing when printing ink separations as a PDF

   I'm having problems with Illustrator crashing when printing ink separations as a PDF. I didn't have the issue before, but now I am. Thankfully I'm able to print my separations to the RIP just fine, so work can progress. However when I try to print separations as a PDF to look them over before sending to the rip, the program freezes and eventually crashes. Does anyone know why this happens and how it can be resolved?

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   1 comment  ·  Print  ·  Delete…  ·  Admin →
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9. AI 2019 is not using Intel UHD 630 for HW acceleration

   We are using AI 2019 or multiple devices, two of them are Mac Mini 2018s with intel 6-core core i5/i7 and UHD 630. One of them has eGPU RX 580 8GB. While AI recognizes GPUs on both Minis, it shows UHD 630 on the one without eGPU and RX 580 on the one with eGPU, it does not seem to use the UHD 630. I tried to use multiple kinds of hardware monitoring software, but the UHD 630 is not being used at all and the performance is terrible. While RX 580 on the other mac is heavily utilized, often to 100% and performance is good. I do not expect the UHD 630 to compete with RX 580, but it seems that it isn't utilized at all.

   We are using AI 2019 or multiple devices, two of them are Mac Mini 2018s with intel 6-core core i5/i7 and UHD 630. One of them has eGPU RX 580 8GB. While AI recognizes GPUs on both Minis, it shows UHD 630 on the one without eGPU and RX 580 on the one with eGPU, it does not seem to use the UHD 630. I tried to use multiple kinds of hardware monitoring software, but the UHD 630 is not being used at all and the performance is terrible. While RX 580 on the other mac is heavily utilized, often… more

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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10. On windows, illustrator freeze when launching the app.

    When launching the app or opening a file the application freeze all my computer, I can’t move the mouse or use keyboard.
    I’m running Windows 10 and did nothing peculiar, it was working just fine few days ago.

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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11. script cannot be uploaded

    Download the script of random swatch fill from http://vectorboom.com/load/freebies/freescripts/randomswatchesfill/22-1-0-167

    Opened my illustrator CC2019>File>Scripts>Other Scripts, chose the downloaded file and pressed open, nothing happened.

    Tried drag the script file directly into the folder of the software, this time script showing when I opened the script panel, but still no effect applied when I clicked it.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Extreme performance issues (AKA the dreaded color wheel) when trying to type in AI 23.0.2.

    I get the color wheel with anything text-related. From basic typing to simply deleting a letter or space. Haven't found any way around the issue. I design a ton of infographics and this is seriously adding unnecessary time to my projects.

    Here's my system info

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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13. Symbols | Mapping stroke to 3D-Model will distort stroke

    Hi together,

    recently I came accross a mapping bug with a stroke ( width 0.2 Pt ) applied to a waving flag shape used in a symbol that was mapped to a 3D model.

    All details can be found at Adobe Illustrator User Forum here:
    Symbols | Mapping stroke to 3D-Model will distort stroke
    Laubender Mar 21, 2019
    https://forums.adobe.com/message/10989571#10989571

    Workarounds like expanding the stroke and working with an extra path element stacked behind the flag shape did not help.

    The only workaround that will help is rendering the elements to an image and implement the placed and not linked image with the symbol for mapping. A workaround that I do not like at all because my vector objects will be gone.

    All test files attached as a zip file that I renamed to *.txt because Illustrator Feedback will not allow to attach zip files. Thanks for that hack go to Peter Kahrel who recently did this with a bug report on Adobe InDesign Uservoice!

    So if you want to unzip the provided file first RENAME it with suffix *.zip. Thanks.

    Regards,
    Uwe Laubender
    ( ACP )

    All tests done with German Adobe Illustrator CC 2019 version 23.0.2 on Windows 10. Some tests on the same machine with German Illustrator CS6 where I already can see the same issues.

    Hi together,

    recently I came accross a mapping bug with a stroke ( width 0.2 Pt ) applied to a waving flag shape used in a symbol that was mapped to a 3D model.

    All details can be found at Adobe Illustrator User Forum here:
    Symbols | Mapping stroke to 3D-Model will distort stroke
    Laubender Mar 21, 2019
    https://forums.adobe.com/message/10989571#10989571

    Workarounds like expanding the stroke and working with an extra path element stacked behind the flag shape did not help.

    The only workaround that will help is rendering the elements to an image and implement the placed and not linked image… more

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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14. saving colors to adobe is disabled please contact your IT administrator

    Illustrator 23.0.2 (64bit) and Windows 10 Versions 1809 OS Build 17763.379

    This has happened numerous times over the past few months.

    I try to create a new custom Adobe Color Theme in Illustrator. I am not able to do so and am given the error message:

    "saving colors to adobe is disabled please contact your IT administrator"

    I have tried restarting the program and signing out and signing back into my Adobe Creative Cloud but the problem remains.

    Hope that helps - looking forward to a fix.

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Illustrator 23.0.1 hangs on start up

    Tried launching Illustrator this morning and it just keep hanging on start up. Blue spinning wheel. I tried uninstalling, and then reinstalling the app, but still hangs.

    Processor: AMD Ryzen 5 1600X Six-Core 3.60 GHz
    RAM: 16 GB
    Windows 10 Pro

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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16. Extended properties panel inconsistent with InDesign

    Not so much a bug, perhaps a feature request but yet more evidence of the various dev teams going off in their own directions - like the Photoshop's inexplicable rationale for switch the default behaviour of proportional scaling ... ahem, I digress.

    Please would you consider implementing the properties panel behaviour from InDesign? By this I am specifically referring to the extension of the properties panel behaviour when selecting the 'more options/fewer options' ellipses.

    The InDesign implementation expands the existing sub-panel to include the additional options which are not normally visible.

    The Illustrator implementation is less elegant by simply repeating the entire extended panel over the on top of the existing properties panel.

    With the InDesign approach you know exactly where the additional options will present themselves as the hidden area extends to show the tools/function you're looking for, the solution has been thought through and worked into the properties functionality.

    The Illustrator method isn't so seamless and feels a bit like a hack as in effect you're just linking to the procedure which calls the original palette.

    Not so much a bug, perhaps a feature request but yet more evidence of the various dev teams going off in their own directions - like the Photoshop's inexplicable rationale for switch the default behaviour of proportional scaling ... ahem, I digress.

    Please would you consider implementing the properties panel behaviour from InDesign? By this I am specifically referring to the extension of the properties panel behaviour when selecting the 'more options/fewer options' ellipses.

    The InDesign implementation expands the existing sub-panel to include the additional options which are not normally visible.

    The Illustrator implementation is less elegant by simply repeating… more

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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17. rtf

    Currently cannot import advanced RTF documents with Adobe Illustrator. Common RTF file format options like Tables, Colored Backgrounds, and embedded Images fail to be pulled into Adobe Illustrator. Instead the application omits these things.

    Cannot attach an example file.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Exporting as PNG I am loosing part of my stroke

    I'm having a problem while exporting as PNG from Illustrator CC. I use export for screens and I adjust the size width and high and choose PNG format to export. The when I open my image in png format my stroke is getting cut off. :/

    I attached a file in png format and another file in jpg format with any problem.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Pasted shapes from Illustrator turn to graphics in Indesign

    You cannot cut and past even a simple vector shape from the very latest Illustrator CC into the very latest Indesign CC without the shape being turned into a graphic in Indesign. I back installed to the last versions for both programs and it is work again. I have this exact setup at home (Mojave) and it work perfectly but at work (High Sierra) I had upgraded to the latest of both programs and hence the issue.

    What should happen is the shape from illustrator remains an editable vector in indesign.

    I experienced this today (19 March 2019)

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Cannot close main application window with keyboard shortcut

    When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Anish Kumar responded

    Hi Kit,

    Cmd+W is used to close the documents, if you want to close the application, please use Cmd+Q

    Thanks
    Anish