1175 results found

1. Saving PDFs and PDF compatible AI files are now taking forever to complete. PLEASE FIX.
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2. Save Each Artboard to a Separate File waits until end to save all files at once.

   When using the option to save each artboard to a separate file, illustrator keeps all the saved files as TMP files and doesn't finalize them until all artboards have already been exported to the TMP file. This isn't an issue for small files with a few artboards but causes delays with larger files / number of artboards because the AI files are all saved out at once at the very end of the process.

   It would be more efficient for some workflows if the AI files were finalized along the way so that they can be further processed by others while the rest of the artboards are being saved.

   When using the option to save each artboard to a separate file, illustrator keeps all the saved files as TMP files and doesn't finalize them until all artboards have already been exported to the TMP file. This isn't an issue for small files with a few artboards but causes delays with larger files / number of artboards because the AI files are all saved out at once at the very end of the process.

   It would be more efficient for some workflows if the AI files were finalized along the way so that they can be further processed by others… more

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3. Illustrator fails to export all text into final pngs or jpegs

   I have been exporting images with text layers and I've noticed Illustrator seems to indiscriminately not export certain lines of text (not layer groups to be clear, but random lines of text). I don't know how to replicate this issue because it appears random, but I did include pngs of the file that I had this issue with most recently.

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have been able to resolve the issue. You should not be running into this issue. Please do a relaunch or two to refresh the application.

4. svg parse failure for valid arc command

   The attached SVG file "bus.svg" is entirely valid and correct, but it loads incorrectly in Illustrator 2023 (27.5, Windows 64-bit). In particular, it fails to correctly parse the following valid arc command in a path tag's "d" attribute:

   A 0.50 0.50 -45.0 0 0 767.50 652.25

   If I change the arc command to set the rotation angle to 0, which has no effect on the geometry of the arc since the radii are equal to each other, then it renders correctly. Here is the same arc, but expressed in a way that Illustrator imports correctly.

   A 0.50 0.50 0.0 0 0 767.50 652.25

   I have attached four files (I had to add ".txt" to the SVG files for Uservoice to accept the upload):

   bus-error.svg.txt is the valid SVG file that is imported incorrectly.
   bus-error.png is a screen shot of how Illustrator 2023 views that file.

   bus-fixed.svg.txt is the valid SVG file that has that one tiny edit that makes it load correctly.
   bus-fixed.png is a screen shot of how illustrator 2023 views that file.

   The attached SVG file "bus.svg" is entirely valid and correct, but it loads incorrectly in Illustrator 2023 (27.5, Windows 64-bit). In particular, it fails to correctly parse the following valid arc command in a path tag's "d" attribute:

   A 0.50 0.50 -45.0 0 0 767.50 652.25

   If I change the arc command to set the rotation angle to 0, which has no effect on the geometry of the arc since the radii are equal to each other, then it renders correctly. Here is the same arc, but expressed in a way that Illustrator imports correctly.

   A 0.50 0.50 0.0 0… more

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5. Illustrator exports SVG with font set to ArialMT

   When we export artwork from Illustrator with text formatted with the Arial font, the SVG code has the font set to ArialMT (the old Postscript name). This generally isn't a problem unless the image is displayed on a system that does not have the ArialMT font installed.

   Short of changing the SVG code, is there anyway of preventing Illustrator from using the old Postscript name for the Arial font.

   It seems to be same with artwork created on MacOS and Windows.

   Inkscape does not have this problem.

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   9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Version History Panel not displaying any content (previous versions, bookmarked, etc.)

   Problem:
   Version history panel is not displaying any content for my cloud documents (.aic), such as previous saved states, bookmarked, or even a prompt that it cannot save or no states exist. This is happening for all my existing AND new files. This only started happening on the latest illustrator update.

   My setup:
   Macbook Pro M1, OS Ventura 13.3.1
   Adobe Illustrator 27.4.1

   What I've tried to do:
   - Restart Creative Cloud and Macbook
   - Create and save a new .aic file

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   Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   This issue has been resolved.

7. Grey borders appear on rectangles when exporting to PNG (scaled)

   When exporting an artboard to PNG (File > Export > Save for web), dark borders randomly appear, especially on light coloured rectangles.
   – "Type Optimized" gives better results than "Art Optimized" (although the issue is originally not type related), but still not 100% perfect in certain cases (shadows...).
   – The issue depends very much on the exact export resolution. In my case, I export 1600x900 artboards to 1920x1080 PNG files, i.e. a 120% ratio, which seems to be the worst case. 110%, 121%, 130%, 150%... do not cause the same borders on coloured rectangles. Actually, in some cases, if I just add one single pixel to the export width (1921px rather than 1920), the unwanted grey line disappears. Or sometimes 121% rather than 120%.

   When exporting an artboard to PNG (File > Export > Save for web), dark borders randomly appear, especially on light coloured rectangles.
   – "Type Optimized" gives better results than "Art Optimized" (although the issue is originally not type related), but still not 100% perfect in certain cases (shadows...).
   – The issue depends very much on the exact export resolution. In my case, I export 1600x900 artboards to 1920x1080 PNG files, i.e. a 120% ratio, which seems to be the worst case. 110%, 121%, 130%, 150%... do not cause the same borders on coloured rectangles. Actually, in some cases, if I… more

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8. Problems with exporting PSD

   I am having an hard time exporting my file as photoshop file

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Illustrator app cant save anything when disks are full. Please try to free some space and try again.

9. Desplegable de opciones al salvar como PDF no funciona

   Sistema operativo MAC OS ventura 13.0.1. Illustrator 2023.
   Al salvar el documento como PDF , el desplegable de opciones no funciona. No se visualizan las opciones preestablecidas.

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10. Impossible d'enregistrer mes fichiers

    Je ne peux pas enregistrer mes fichiers. Les commandes "enregistrer", "enregistrer sous" et "enregistrer une copie" m'ouvrent une fenêtre noire/grise vide qui me plante en plus le logiciel.
    Merci.

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11. Missing lines when import svg/pdf file to illustrator

    Many lines were missing when I tried to open the pdf file in Illustrator. Before I imported the file generated from Qgis, I released the clipping files and broke apart the paths in the Inkscape. I also tried the "place" tool instead of opening directly, but it didn't work when I embedded the linked files.

    Can anyone help?

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12. Problem with <use> element of SVG files

    In SVG 1.0/1.1, the <use> element uses the xlink:href attribute to refer to objects; In SVG 2.0, the attribute was changed to href. Illustrator supports the former, but not the latter, content will be lost when opening such a file.

    Below is a simple test case (saved as a .svg file). There are three circles in it, the second one is referenced via xlink:href and the third one is referenced via href, opening the file in Illustrator will only see the first two.

    <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="100">
    <circle cx="25" cy="20" id="circle" r="10"/>
    <use xlink:href="#circle" transform="translate(0 30)"/>
    <use href="#circle" transform="translate(0 60)"/>
    </svg>

    Tested in Illustrator 27.0 Windows

    In SVG 1.0/1.1, the <use> element uses the xlink:href attribute to refer to objects; In SVG 2.0, the attribute was changed to href. Illustrator supports the former, but not the latter, content will be lost when opening such a file.

    Below is a simple test case (saved as a .svg file). There are three circles in it, the second one is referenced via xlink:href and the third one is referenced via href, opening the file in Illustrator will only see the first two.

    <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="100">
    <circle cx="25" cy="20" id="circle" r="10"/>
    <use xlink:href="#circle" transform="translate(0 30)"/>
    <use… more

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13. Save As and Export dialogue box not opening / appearing

    running v26.5, Macbook Pro M1 14, OS12.0.1

    'Save As' and 'Export' dialogue box not opening so unable to save or export anything when running two screens.

    'Save As' and 'Export' dialogue box opens but is fully greyed out when only using laptop (see screenshot).

    Problems started a few days ago and cannot be sure if it was tied into an OS update.

    I do not run any plugins.

    I have:
    • Reset preferences
    • Uninstalled and reinstalled
    • Restarted machine several times

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14. Dialogue Boxes not opening

    I am running Illustrator 26.5 on macOS Montery 12.6 and no dialogue boxes are opening. I have to restart Illustrator in order to save, export, etc. Once I force quit, if a file has been recovered, when I got to save that file, Illustrator crashes, and I am unable to save (as the cycle just continues).

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15. Font weight lost in SVG export

    When exporting to SVG the code seems to have lost the font weight atribute. We are exporting in bold and the old epxort used to include the code font-weight="700". The new code has ommited the font weight.

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16. File overwrites without warning when exporting to PNG

    When you Export a file as a PNG, check the "Use Artboards" and select a specific artboard, Illustrator overwrites your file without warning. This is not consistent with exporting to SVG.

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17. autocadで作ったブロックの読み込み

    1. winodows10pro
       Adobe illustrator 2021 ver 25.4.6
       Adobe illustrator 2022 ver 26.3.1

    2. autocadで作成したdwgをイラストレーターで開いた

    3. ブロックが配置されている画層にデータができてほしかった　･･･添付ファイル25.png
       Adobe illustrator 2021 ver 25.4.6 実行時

    4. ブロック作成時の画層でデータができてしまった　･･･添付ファイル26.png
       Adobe illustrator 2022 ver 26.3.1実行時

    illustrator 2022 ver 26.0.3 では3.の結果になってくれた

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  PCM Miyuki responded

    feng ren 様

    Illustratorデスクトップ版の製品フィードバックへのご協力をありがとうございます。

    Illustrator 2022 ver 26.0.3をお使いの上で、期待された表示結果が得られたとのことでしょうか。

    Illustratorは常にアップデートを行なっておりますので、最新版のご利用をお勧めしております。

    
    

    今後ともどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

    
    

18. Package dialog resets folder name when a new destination is chosen

    If you enter a custom folder name in the Package dialog, then change the location to export to, the folder name resets to match the file and does not retain the custom folder name.

    Expected behaviour is for the custom folder name to persist when changing the export location.

    Win 10, v26.3.1

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19. Unable to open/paste/place images from AfterEffects generated PNG sequence.

    I'm getting error when I'm trying to open/place/paste image form After Effects (22.4.0 build 54) genereted PNG sequence. Png can be any size (tested with 1080x1920 & 640x640). Images had no transparency (solid white bg).
    Error says "Requested transformation would make some objects too large". When I press OK, png image opens in another tab with dimensions of 16383x 16383px for 640x640px picture. I can open same image in Photoshop without a problem. The DPI of the image generated by AfterEffects is 72dpi.
    Illustrator version 26.3.1.
    After Effects 22.4.0 build 54
    MacOS 12.2.1

    P.S. My colleague was able to open this image on Illustrator version 24.

    I'm getting error when I'm trying to open/place/paste image form After Effects (22.4.0 build 54) genereted PNG sequence. Png can be any size (tested with 1080x1920 & 640x640). Images had no transparency (solid white bg).
    Error says "Requested transformation would make some objects too large". When I press OK, png image opens in another tab with dimensions of 16383x 16383px for 640x640px picture. I can open same image in Photoshop without a problem. The DPI of the image generated by AfterEffects is 72dpi.
    Illustrator version 26.3.1.
    After Effects 22.4.0 build 54
    MacOS 12.2.1

    P.S. My colleague was able to open… more

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Exporting to SVG returns different code after Illustrator updates

    I use Illustrator files as source documents for complex system maps that we export to SVGs for applications. With the most recent updates, the exports have significantly changed the output code for the SVG which is impacting the javascript interactions with those svgs. The first and most substantial issue is that in calculating the viewbox attribute parameters, Illustrator is NOW including hidden layers where it once ignored them. I use a background layer which mimics our system's background colors to more closely reflect the contrasts needed and hide that for export. But where once the svg tag exported as
    <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1317.04 755">
    it now exports as
    <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1407 791">
    which shifts all the other object coordinates within the svg, unless I actively delete that layer from the illustrator file.

    Keep in mind that for the above example, nothing in the Illustrator file was altered between the two exports other than the Illustrator update.

    I've also noticed that bold text once carried a font weight and now omits that.

    I use Illustrator files as source documents for complex system maps that we export to SVGs for applications. With the most recent updates, the exports have significantly changed the output code for the SVG which is impacting the javascript interactions with those svgs. The first and most substantial issue is that in calculating the viewbox attribute parameters, Illustrator is NOW including hidden layers where it once ignored them. I use a background layer which mimics our system's background colors to more closely reflect the contrasts needed and hide that for export. But where once the svg tag exported as
    <svg… more

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