Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8136 results found
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File > New > No answer
Good evening, I cannot create a new file on Adobe Illustrator.
As usual, I click on File > New, then no answer, nothing happen...Any suggestion ?
I uninstall the app then install again, same error.
I checked with Creative Cloud Cleaner, same thing...1 vote -
unresponsive after remote desktop disconnection
While using AI (2023, Windows) via remote desktop, AI becomes unresponsive and must be force-quit each time the RDP connection drops.
To reproduce:
- Connect remotely to Windows
- Start AI
- Break network connection
- Restore network connection1 vote -
Two selection borders around text
There's a second border around a text in my file when I select it. I cannot find why, what it does and how to remove it. When I create new text, it doesn't appear.
1 voteThe object has Text Wrap applied to it. It can be removed with Object > Text Wrap > Release.
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Problème de vectorisation de la numérotation (puces et numérotations) sur MacOs 12.2 et AI 27.5
La numérotation disparaît lors de la vectorisation si on convertit pas en texte.
1 vote -
フォント検索中に落ちました。
OS:Windows11
ILLUSTRATOR: 27.8.20フォントを探していて、下記内容のダイアログを出力して落ちました。[Kill Process] [Ignore ] [copy] などのボタンが出ていたので、copy で内容を取得しました。
出力されたエラーはこちらです。
Debug Assert failed!
{
expression: "removedB || bNotExistingOK"
hash: "ad5780dd-013c-9e84-ec7d-463b0000003a"
lastError: "1400"
sourceFile: "C:\Jenkins\ws\ilstmain\shared\META\dist\git\adobe\DVA\dva\shared\adobe\dvaui\ui\src\OSUI.cpp"
sourceFunction: "dvaui::ui::UINode::UIRemoveTimer"
sourceLine: "4969"
threadID: "29340"
threadName: "main"
timestamp: "2023-06-24T11:09:11.0Z"
}-------------- StackTrace --------------
ai::controls::UIFontView<ClientFontType>::~UIFontView<ClientFontType> ( @ 0) (dvaai.dll+0x000000000012D142)
dvaui::ui::UINode::UIDoTimerNotify ( @ 0) (dvaui.dll+0x000000000062EC6C)
dvaui::ui::UINode::UIDispatchPossibleTimer ( @ 0) (dvaui.dll+0x000000000062D7DD)
dvaui::ui::OSWindow::UIDispatchEvent ( @ 0) (dvaui.dll+0x00000000006D3943)
dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D8CE9)
dvaui::ui::OSWindow::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006D1796)
dvaui::ui::OSWindow::UIUpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006DC283)
dvaui::datatransfer::OSDropTarget::~OSDropTarget ( @ 0) (dvaui.dll+0x000000000030A7DC)
dvacore::config::ExecuteTopLevelFunction (…1 vote -
Multiple plugin issues reported in Illustrator 2023
Hi,
When we open our recently updated Illustrator 2023, it reports a series of plugin issues, see attached. Please fix it.
Thanks,
Lior
Hebrew University of Jerusalem1 vote -
open not working
When right clicking "Open with Illustrator" from a file in windows, Illustrator will launch but won't open the file.
1 vote -
Shapes drawn with the pencil tool are always created with the basic fill appearance, even if "new art has basic appearance" is not checked.
- Create a new Illustrator document.
- In the Appearance panel, deselect "New art has basic appearance", if it's selected.
- Select the pencil tool and use it to draw a curved line.
- Set the stroke of the line to 10 point and the color to red.
- Set the fill to black.
- Draw another line with the pencil tool. The stroke is 10 point red, but the fill reverts to none.
- Repeat with the pen tool. This time, the fill stays black when a second line is drawn.
This problem was not present in earlier versions of Illustrator.
System: Adobe Illustrator 27.6.1, M2…
1 voteThis is due the 'Fill new pencil strokes' option in the Pencil Tool Options dialog — it forces the new paths drawn with the pencil to drop their fills, even though the New Art Has Basic Appearance option may suggest both will be preserved.
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AI 2023 no longer saving older as CS6 files that get recognized by other programs
Illustrator 2023 version 27.6.1 no longer saves a file as CS6 that works with RD Works, a program used for laser cutting and engraving. I know it is due to Illustrator 2023. When I imported a previous project created in Illustrator 2022 and saved it as a CS6 file, they imported perfectly into RD Works without any problems. RD Works has never been updated on my computer for three years. Attached is a CS6 that opens properly in Illustrator yet is not seen by RD Works.
I may have to uninstall Illustrator 2023 and go to an older version to…1 vote -
cursor covers tool tip in tool selection
When selecting tools to add to the toolbar, the cursor changes to an arrow pointing to the upper left. When I mouse over a tool that I might want to add to the toolbar, the tooltip appears under the arrow. Consequently, the first few letters are hidden beneath the cursor. The tooltip needs to either be shifted away from the cursor or drawn over the cursor.
1 vote -
Outputted colours differing on same artwork.
Getting a problem where the outputted colour of a filled shape is darker than that of the same filled text box.
I'm producing artwork that will be sublimation printed onto fabric. I out the artwork as an .eps file, I then print the artwork onto fabric and the same colour values are now massively different and stand out like a sore thumb!
I've been producing artwork like this for the best part of 11 years now, and never had this issue!! Difficult to see the the attached photos.
Illustrator v27.6.1
1 vote -
Guides Hidden/Show Problem
Illustrator Beta Ver: 27.8.After hiding the Guides lines, they are not visible when I press the become show button again.
1 vote -
Gaussian blur does not get rendered
Two white stripes on the blue background have gaussian blur applied to them, but the effect is invisible (unless I reduce Document Raster Effects’ Resolution). The CS6 version is throwing you a warning it’s not enough RAM to apply the effect. The latest version just says nothing, it just calculates it, shows the progress bar, but doesn’t apply it (I checked this with the All the Warnings reset also).
This same file has another problem, unfoldable layers — reported here: http://illustrator.uservoice.com/forums/601447/suggestions/46794262
The test file is derived from the original provided by Glitschka Studios.
1 vote -
¿Estás conectado a internet?
La función de compartir documentos no me carga en Illustrator, cuando intento darle en la opción compartir se queda el recuadro en negro y quiere cerrar sesión y me dice que no estoy conectado a internet, alguna solución para eso?
1 vote -
Illustrator CCC23 crashes when clicking scrollbar in the Layers Panel
I use a Wacom Intuos Pro Small Tablet on an M1 Max Macbook Pro running macOS 13 Ventura. I have the buttons on the tablet's pen mapped to specific keystrokes when using Illustrator CC23, which forces me to click the scrollbar to scroll within the Layers panel. 95% of the time, using any part of the scrollbar crashes Illustrator. This was never the case with previous versions and is very frustrating because using the scrollbar is now second nature to me and is very difficult to avoid.
1 vote -
1 vote
It is pretty unclear what is happening.
Can you please provide more info?
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Appearance panels not consistent
For some reason, the two ways to inspect the Appearance of the selection do not reflect the same information.
In the small panel a triangle with an exclamation mark appeared to make note of the fact that two strokes are applied and I should check the Appearance panel.. Why not show the correct Appearance information in all Appearance panels?
See screenshot.
1 vote -
Isolation mode requires more than 2 clicks
I have to double click several times to enter isolation mode when an asset is in multiple nested groups.
It was not apparent I needed to double click multiple times to drill down into subgroups until writing this feedback and observing the program much more closely.
I was trying to enter isolation mode by rapidly clicking on the element I wanted to isolate, but Illustrator does not drill down into a deeper group unless there is a pause in clicks. It is therefore possible to click on an element 10-20 times in quick succession which is interpreted as only a…
1 vote -
Freeform gradient gets stuck on color stop mode
I created a circle with a freeform gradient and when I tried to deselect the gradient, it would not deselect the color stops inside the gradient. Even when I had another object selected and tried to change the fill color, it said "color stop" was selected to fill in the top left corner. I also tried switching to my other open projects and the problem was still occurring even in projects with no gradients.
1 vote -
Program closes when opening documents or creating new ones!
HELP PLEASE! Ilustrator starts but it doesn´t allow me to open any document nor create a new one, it closes and doesn´t give me any error code. It´s been a week now and a can´t find a way to solve it. i have tried 27.5 version and many others like 26.5, 26 and the problem continues.
I´ve tried reseting preferences, upgrading and downgrading versions, reinstalling and this keeps happening.
Photoshop, after effects and all other programs work perfectly fine.
Drivers, graphics and controllers don´t seem to solve nothing either.
1 vote
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