Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8058 results found
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Illustrator CC Library Freezes
I'm running Illustrator (25.3.1) on Mac OS Catalina (10.15.13). The CC libraries will freeze after 2-3 clicks and will not work again until I close Illustrator and open it again. The same thing happens every day, and because I can't keep closing and opening Illustrator all day, it just remains frozen for my entire work day. My libraries work fine in InDesign and Photoshop.
4 votes -
表示拡大時にグレーアウトする
macOS Catalina 10.15.7
Mac mini (2018)
CPU／Intel Core i5 3GHz
メモリ／16 GB 2667 MHz DDR4
Intel UHD Graphics 630 1536 MB
Adobe illustrator 2021(25.3.1)GPUレンダリングはOFF
画面表示を拡大時（拡大率はまちまち）にグレーアウトする。
縮小していくと、グレーアウトは直ります。
会社の同じ環境の人も、同じ現象が起こっています。4 votesIllustrator 製品版フィードバックへのご協力ありがとうございます。
再現ファイルのご提供、および追加情報のご提供により、画面表示のグレーアウト現象を再現確認いたしました。
・使用マシンが Intel Mac
・環境設定の GPU パフォーマンスが無効
・複数ドキュメントを開いている
・開いている2番目以降のドキュメントで 1200% 以上にズームする上記のすべての条件が揃うと再現されますが、ズームアウトすると表示が戻ります。
また、GPU パフォーマンスを有効にするほか、単一ドキュメントを開いてでの作業で現象を回避できます。
この現象は、M1 Mac（M1 ネイティブ、および Rosetta 起動）では再現しません。今後、詳細な検証作業を行います。
情報のアップデートがありましたら、こちらでご報告いたします。
よろしくお願いいたします。Illustrator チーム
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Illustrator utterly slow after 25.3.1 update
Running on late 2013 mac Pro with 64GB RAM
As per title, even menus take a while before opening. Tried to uninstall and reinstall, no effect. If I go back one version it works as before, at usual speed.
4 votes -
Import SVG, crashing illustrator
I'm on MAC and I'm using the latest versin of Illustrator 25.3.1 and when i import an svg (who come Adobe XD), illustrator do not respond and crash.
4 votes -
Cant save ai file with my Mac m1 chip
It's not saving any new file. My Ai is updated.
4 votes -
Dark Mode on macOS makes text in input fields white and invisible
In macOS dark mode, the parameters is all white when you choose them.
4 votes -
Wake from sleep issues
Illustrator, since the update, when waking from sleep, or even just display sleep - has started to resize the main app window to about 2/3 height of the screen and then when transforming objects (any movement or rotation etc) the pasteboard flickers. The pasteboard also changes shade when shifting bewteen tools - again only after waking from sleep.
It is a brand new Mac Mini, and only affects Illustrator WITHIN the window - i.e. only the pasteboard - no menus or tools etc flicker.
Edit: I have just noticed I get same behaviour with the window resize and some flickering…
4 votes -
Properties panel and layers not showing in v25.3
Since updating I can't see my properties and layers panel without reducing the panel to the smaller size.
4 votes -
Can't export SVG
trying to export selection as SVG. Illustrator goes through the motions, opens the destination folder and... nothing, no file, not a thing.
4 votes -
Illustrator found an issue with wacom driver…
Hello,
First issue: see the attachment.
Second issue: I can't change the welcome window to not appear with launching Illustrator. The setting for it is greyed out.Regards
Vladimir4 votes -
Out of GPU memory issue
Using JS to batch processing for hundreds of .ai files, Out of GPU memory warning popup. You can find the warning information in attachment.
During batch processing, each loop will close the processed image by using document.close() function.
Thanks!OS: macOS Big Sur
Illustrator: 25.2.14 votes -
Partially read the file disappears with legacy format
In Illustrator 25.2.3, myself, my client, his colleague, and their client, all run into a nasty bug where some ai files will not open.
The dialog saying Illustrator could only partially read the file will appear and the file can't be recovered properly. Sometimes the file(s) can be opened on a second attempt, but, we have found that only by saving the files in Legacy format, will this bug disappear and the files are usable once again.
4 votes -
Gaussian Blur Bug Changes Appearance Between Different Versions
This is a major flaw!
We have an Illustrator file created in CC 2019 (23.0.6), it contains a PSD element that has a gaussian blur effect applied to it in Illustrator, set to a radius of 9 pixels, this produced a subtle blurred appearance. The file was then sent to a printer for test printing where they are using Illustrator CC 2021 (version unknown) and when they open the file the object becomes very blurred, completely changing its appearance.
I've managed to replicate the bug using Illustrator CC 2020, the object's radius blur effect changes to 9.021 pixels and the…
4 votes -
GPU preview replaced by CPU permanently
Mojave 10.14.6 / Ill version 25.2.1 / GPU Performance Activated / AMD Radeon Pro 570X
The ai file opens in CPU preview and cannot return to GPU. Colours seem altered, very vivid. That happens to all files with linked images! I worked as ususal, can't remember if any update run.
I have downgraded Illustrator to 25.2, & Photoshop to 22.2 and problem was not fixed.4 votes -
Swatch Conflict Dialog, Apply to All checkbox not working
After checking the Apply to all checkbox when I get a swatch conflict, the box keeps popping up with more conflicts. Esc key doesn't end it. Haven't seen this before v25.
Mac OS 10.15.74 votes -
Blue Screen of Adobe Illustrator directly after Start
Windows 10 64bit
Dell XPS15 i7, 32GB Ram, GeForce GTX 1650 Ti
Adobe Illustrator v 25.2.1With the latest Update to the Illustrator Version above I´m no longer able to start the Program - every time I try to open the Laptop crashes and I receive a Blue Screen immediately. Tried now 3 times in a row, no luck.
Please advise how to solve the issue.
Before the Update there were no issues at all.4 votes -
When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up
When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up. Same thing happens over and over again.
4 votes -
Color settings Reversing to default
AI is constantly reverting back to a default color setting "Emulate Adobe Illustrator 6.0". Even after im made changes, saved the settings and pressed okay. When I quit the app and relaunch it, i lose my setting.
This started after I updated Illustrator on March 9, 2021. Im running version: 25.2.1
4 votes -
Scrubby Zoom Suddenly Stops Working
2019 MacBook Pro with Catalina 10.15.7. Adobe Illustrator 25.2.
Scrubby zoom suddenly stops working, even though GPU and Animated Zoom are still enabled within Preferences. This happens once or twice a week; the only way I have found to resolve is restarting the MacBook.
It happens while working in relatively small/simple documents, all of a sudden, without making any changes to Preferences.
4 votesAnimated zoom works only in GPU rendering mode and won’t work in specialized modes like Pixel or Overprint Preview — they still rely on CPU calculations.
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Falla al guardar los documentos de ilustrator
Al momento de guardar los documentos, por muy sencillo que sea, solo trazos básico, no importa lo que contenga, siempre se demora muchísimo al guardar, y al hacerlo, la pantalla se vuelve negra y solo se visualizan algunas ventanas de herramientas, y queda todo en negro hasta que regresa a la normalidad cuando finalmente guardó los cambios. Estoy trabajando con la última actualización (25.2.1), hoy la desinstale y la volví a instalar para ver si tenía alguna mejoría, pero sigue igual.
4 votes
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