8143 results found

1. Recent work thumbnails are missing on the welcome page

   When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.

   Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 10

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   6 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   We need the following logs to investigate this issue

   Mac: ~/Library/Logs/Adobe/Adobe Illustrator/25.4/Adobe Illustrator
   Win: C:\Users\[username]\AppData\Roaming\Adobe\Logs\Adobe Illustrator\25.4\Adobe Illustrator

   Please share files starting with UXPLogs from above folder to sharewithai@adobe.com

2. The operation cannot complete because of an unknown error [PARM]

   Illustrator 25.4.1
   macOS Big Sur 11.5.2

   • Launch Illustrator.
   • New Project.
   • Add shapes, or text.
   • Select all.
   • Rasterize.
   • Click Object to reach Trace.

   Tested on a New Admin User with the same result.
   NVRAM Reset
   Safe Mode
   Recovery Mode/Disk Utility/First Aid
   Tried with different project files and formats (.ai, .pdf) with the same problem.

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   2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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3. Inconsistent undo behavior when making a compound shape with a clipping mask

   I understand this may not be as common a use-case, but while trying to figure something out, I was puzzled when undo did not return to the state I was expecting. Below are the steps to reproduce this issue:

   Create a shape, such as a rectangle. Give it a color.
   Create a different shape and place it somewhere overlapping the first shape. Give it a different color.
   Select both shapes and create a Clipping Mask by right-clicking and selecting "Make Clipping Mask"
   You should now see only the overlapping parts of both shapes, as expected.
   Open the Pathfinder panel and click on the menu icon and choose "Make Compound Shape".
   The outlines of both shapes should be visible.
   Undo, and the overlapped clipped shape step is skipped and instead, only the first shape is colored and the selection is a group, which was never made.
   Undo again and the second shape is colored.

   I'm not sure what the expected result should be. Maybe as if they were never clipped at all? To be honest, I was looking for something like the Merge function, without creating empty fill shapes. This doesn't do anything like that though.
   It looks like instead of making a Clipping Mask on redo, it's just grouping? I've provided a video.

   My system is Windows 10, 20H2, 19042.1165.
   Illustrator version is 25.4.1

   I understand this may not be as common a use-case, but while trying to figure something out, I was puzzled when undo did not return to the state I was expecting. Below are the steps to reproduce this issue:

   Create a shape, such as a rectangle. Give it a color.
   Create a different shape and place it somewhere overlapping the first shape. Give it a different color.
   Select both shapes and create a Clipping Mask by right-clicking and selecting "Make Clipping Mask"
   You should now see only the overlapping parts of both shapes, as expected.
   Open the Pathfinder panel and… more

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   2 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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4. Cannot delete or merge duplicate colors

   My Swatches palette has multiple colors of the same name and formula. When I try to merge them, they don't merge.

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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5. Plug-in: UxpExtension.aip missing and needs deleting or updating??

   Illustrator 2021
   macOS Big Sur 11.5.1

   Can anyone help? I cannot find this plugin to delete it??

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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6. SLOW PERFORMANCE - MACBOOK M1

   I have a brand new MacBook M1 running Big Sur. 11.2.3
   The performance with vector objects is terrible!
   Even with turning off layers, moving basic objects (2x text boxes, 2x lines and a 2x rectangles) its almost crashing Illustrator.

   I try to arrow and there's a 6 second delay.
   I try to undo, there's a 10 second delay.

   This is terrible. Seriously what have you guys done to the Adobe suite?
   I've just replace a 2017 MacBook Pro with this system, because you claimed my old laptop isn't up to ""modern programs" - clearly this is a adobe problem.

   Illustrator: 25.2.3

   I have a brand new MacBook M1 running Big Sur. 11.2.3
   The performance with vector objects is terrible!
   Even with turning off layers, moving basic objects (2x text boxes, 2x lines and a 2x rectangles) its almost crashing Illustrator.

   I try to arrow and there's a 6 second delay.
   I try to undo, there's a 10 second delay.

   This is terrible. Seriously what have you guys done to the Adobe suite?
   I've just replace a 2017 MacBook Pro with this system, because you claimed my old laptop isn't up to ""modern programs" - clearly this is a adobe problem.

   Illustrator:… more

   4 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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7. Action batch saving with data sets does not put out multiple files

   I updated to version 25.4 and had a file with multiple data sets. I have an action that saves as a PDF and I wanted to "batch" this action as I have done multiple times in the past to create multiple PDFs.
   However, now only one file gets saved and it gets overwritten constantly when the action repeats. The saved file name is whatever the file was saved as when recording the action, so it is not even the data set name.

   I have now reverted to the oldest version I could find which was 24.3 and it is working in this version.

   Someone else has experienced this issue as well. Their solution was to update but I am using the newest version available to me and I am still experiencing it. https://community.adobe.com/t5/illustrator/data-set-not-saving-out-multiple-pdf-files/m-p/12212808

   I updated to version 25.4 and had a file with multiple data sets. I have an action that saves as a PDF and I wanted to "batch" this action as I have done multiple times in the past to create multiple PDFs.
   However, now only one file gets saved and it gets overwritten constantly when the action repeats. The saved file name is whatever the file was saved as when recording the action, so it is not even the data set name.

   I have now reverted to the oldest version I could find which was 24.3 and it is working… more

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   2 comments  ·  Actions  ·  Delete…  ·  Admin →
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   Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

   Hi,
   Apologies for the inconvenience due to this issue.

   Please help the Illustrator team in isolating this issue by sharing some details:
   1.) Is this Issue still happening on your machine in the latest version 25.4.1 ?
   2.) If yes, please provide Test and script file.
   3) Video & steps with which you are facing issue.

   Share the above details at ShareWithAI@adobe.com in a Zip file and mention the title of this issue as the subject of mail.

   Thanks and Regards,
   Rohit Jain
   (Illustrator Team)

8. アウトライン表示するとCPUプレビューになり重くなる

   アウトライン表示しなければサクサク動く。
   一度でもアウトライン表示するとCPUになり、重くなる。
   illsutratorを再起動しないとGPUに戻らない。

   スペック。

   Adobe Illustrator 2021 25.3.1
   Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz
   32.0 GB (31.9 GB 使用可能)
   OpenGL Version: 4.6.0 NVIDIA 471.41
   Renderer: NVIDIA GeForce RTX 2080 Ti/PCIe/SSE2

   4 votes

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Under Review  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   ver.26.1 へのアップデート後に同様の問題が発生するという報告が、以下の英語トピックにも寄せられていますので、追跡調査をいたします。

   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-using-gpu-gets-greyed-out-permanently-with-ou

   よろしくお願いいたします。

   Illustrator チーム

9. Duplicated symbols reverts to originals / or not!!

   Illustrator 25.3.1 on MacOS Big Sur 11.4

   Let's say I have 3 symbols, A, B and C.

   A is the original symbol in my external Symbol Library file (blue in the attached video)
   B is that symbol, imported into my current file and modified (I changed it to green in the video)
   C is a duplicate of B, in my current file, also modified (red in the video)

   When I copy C, I expect C to be pasted. But it's actually B.
   (in the video, red is copied but green is pasted)

   Moreover, when I try to "reimport" the original A (blue) by clicking on it in my Symbol Library panel, it thinks it's already in the file, when in fact it's B. Or when I drag and drop it, it imports B onto the Artboard.
   Which means that when I modify symbols (which I do all the time), I can't access the original anymore.
   Is it a conflict because they have the same name? And no I don't want to rename my Bs and Cs everytime I modify a Symbol.
   It used to work just fine as you expect it to in Illustrator 22. It's pretty annoying. ;-)

   Sorry for the bad quality, Adobe wouldn't let me upload a larger file.

   Illustrator 25.3.1 on MacOS Big Sur 11.4

   Let's say I have 3 symbols, A, B and C.

   A is the original symbol in my external Symbol Library file (blue in the attached video)
   B is that symbol, imported into my current file and modified (I changed it to green in the video)
   C is a duplicate of B, in my current file, also modified (red in the video)

   When I copy C, I expect C to be pasted. But it's actually B.
   (in the video, red is copied but green is pasted)

   Moreover, when I try to "reimport" the original… more

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   6 comments  ·  Symbols  ·  Delete…  ·  Admin →
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10. Optical kerning changes when opening AI file in Illustrator 2021

    Opened an AI file created April 2021 (using Optical kerning) to make changes. Kerning looks ok when I first open the file, but when I click on the text, the kerning changes significantly.
    The font used is Georgia. Mac OS 10.15.7. Illustrator 2021 25.3.1. I had to open the file in Illustrator 2020 and copy the kerning values between the letters. I then opened the file in Illustrator 2021, changed from Optical to Metric and entered the kerning values from the Illustrator 2020 file.

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. Long fake mirage curved path when zoomed in at maximum

    I used the Object > Expand on a stroke path I created
    When I zoom in to like 12750% or more, I see this long pen line that doesn't connect to the next anchor point, but when I zoom out it disappears like it was never there.
    It's nothing much, but it is annoying to keep seeing when I work.

    Windows 10
    25.3.1

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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12. Grid View fails to render grid lines at various zoom levels.

    I am experiencing a persistent problem with Gridlines not rendering correctly at larger zoom levels (for several weeks now).

    Adobe Illustrator (25.3.1)/Preferences/Guides & Grid:
    Gridline every: 72px
    Divisions: 18
    Grids In Back: Checked
    Show Pixel Grid (Above 600% Zoom): Checked

    As you can see in the attached screen shot (800% Zoom) that is not a grid.

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    4 votes

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please confirm or deny the bug is fixed in the latest build of Illustrator.

13. Artwork disappears when zoomed in

    Whenever I am zooming in (2400% +), my artwork disappears and the who canvas turns gray. If I mouse over my artwork, i'll see a very pixelated outline of my artwork. I've attached a screenshot of my issue. I've tried restarting my MBP, uninstalling and reinstalling AI. I've tried closing out AI and reopening– but nothing I am doing is fixing this issue. Please help, I need to continue working on client projects.

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    4 votes

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    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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14. Illustrator CC Library Freezes

    I'm running Illustrator (25.3.1) on Mac OS Catalina (10.15.13). The CC libraries will freeze after 2-3 clicks and will not work again until I close Illustrator and open it again. The same thing happens every day, and because I can't keep closing and opening Illustrator all day, it just remains frozen for my entire work day. My libraries work fine in InDesign and Photoshop.

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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15. 表示拡大時にグレーアウトする

    macOS Catalina 10.15.7
    Mac mini (2018)
    CPU／Intel Core i5 3GHz
    メモリ／16 GB 2667 MHz DDR4
    Intel UHD Graphics 630 1536 MB
    Adobe illustrator 2021(25.3.1)

    GPUレンダリングはOFF

    画面表示を拡大時（拡大率はまちまち）にグレーアウトする。
    縮小していくと、グレーアウトは直ります。
    会社の同じ環境の人も、同じ現象が起こっています。

    4 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    再現ファイルのご提供、および追加情報のご提供により、画面表示のグレーアウト現象を再現確認いたしました。

    ・使用マシンが Intel Mac
    ・環境設定の GPU パフォーマンスが無効
    ・複数ドキュメントを開いている
    ・開いている2番目以降のドキュメントで 1200% 以上にズームする

    上記のすべての条件が揃うと再現されますが、ズームアウトすると表示が戻ります。
    また、GPU パフォーマンスを有効にするほか、単一ドキュメントを開いてでの作業で現象を回避できます。
    この現象は、M1 Mac（M1 ネイティブ、および Rosetta 起動）では再現しません。

    今後、詳細な検証作業を行います。
    情報のアップデートがありましたら、こちらでご報告いたします。
    よろしくお願いいたします。

    Illustrator チーム

16. Illustrator utterly slow after 25.3.1 update

    Running on late 2013 mac Pro with 64GB RAM

    As per title, even menus take a while before opening. Tried to uninstall and reinstall, no effect. If I go back one version it works as before, at usual speed.

    4 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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17. Import SVG, crashing illustrator

    I'm on MAC and I'm using the latest versin of Illustrator 25.3.1 and when i import an svg (who come Adobe XD), illustrator do not respond and crash.

    4 votes

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    5 comments  ·  Other...  ·  Delete…  ·  Admin →
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18. Cant save ai file with my Mac m1 chip

    It's not saving any new file. My Ai is updated.

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Dark Mode on macOS makes text in input fields white and invisible

    In macOS dark mode, the parameters is all white when you choose them.

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    4 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Wake from sleep issues

    Illustrator, since the update, when waking from sleep, or even just display sleep - has started to resize the main app window to about 2/3 height of the screen and then when transforming objects (any movement or rotation etc) the pasteboard flickers. The pasteboard also changes shade when shifting bewteen tools - again only after waking from sleep.

    It is a brand new Mac Mini, and only affects Illustrator WITHIN the window - i.e. only the pasteboard - no menus or tools etc flicker.

    Edit: I have just noticed I get same behaviour with the window resize and some flickering of the actual image in photoshop too.

    Edit:
    • In Illustrator, the preview and pasteboard change shade when hitting space for hand tool - interestingly ONLY when the mouse cursor is within the pasteboard area. If it is over control or palettes etc then no change in preview.

    • Closing document and reopening seems to sort the issue (no need to relaunch Illustrator)

    Something to do with how CC is communicating with M1 GPU?

    Mac Mini M1 2020, macOS Big Sur 11.4, Illustrator 25.3, Photoshop 22.4.2

    Illustrator, since the update, when waking from sleep, or even just display sleep - has started to resize the main app window to about 2/3 height of the screen and then when transforming objects (any movement or rotation etc) the pasteboard flickers. The pasteboard also changes shade when shifting bewteen tools - again only after waking from sleep.

    It is a brand new Mac Mini, and only affects Illustrator WITHIN the window - i.e. only the pasteboard - no menus or tools etc flicker.

    Edit: I have just noticed I get same behaviour with the window resize and some flickering… more

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    4 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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