Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
754 results found
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Free Transform Tool hidden under Puppet Warp in toolbar
Illustrator CC 2018 22.1.0
The Free Transform Tool is no hidden under the Puppet Wrap Tool. The Free Transform Tool should be the default tool. The Puppet Transform Tool should be the one which is hidden.
In a typical day we use the Free Transform Tool quite frequently, while we almost never use the Puppet Wrap Tool. I do not speak for everyone, but only for our design studio and in my personal experience.
Before someone posts something about keeping the bounding box visible, please be aware that to remove as much useless clutter from our drawings while editing an…
12 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Keyboard commands for zoom and hand tool don't work.
Illustrator CC 2018 running on High Sierra. The keyboard command for the zoom and hand tools doesn't always work. Quitting and restarting the application does't resolve the issue. I have to restart my machine to restore functionality. It's seems to be be an entirely random issue.
22 votesHi ,
Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
1. Machine details which can be found by :
WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .
MAC : Choose Apple menu > About This Mac.2. Version of Illustrator .
3.Kindly rename your Preferences folder placed in below location and share this folder with us .
MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator team -
Smart Guides no longer work.
Smart Guides no longer work in Illustrator
10 votes -
Artboard Tool button crashes Illustrator
I'm trying to put this in the "Illustrator Bugs" category, but the button I have to click says "Post idea". Apologies if this is in the wrong area.
Every time I click the artboard button Illustrator crashes.
I'm using a 2017 iMac
Illustrator version 22.0.1I've been having the same problem since the last time I updated Illustrator (several months). Doing research in the trouble shooting forum leads me to believe this has been a problem since October 2017.
No one had posted a solution in the forum.
I spent a while on Adobe's website searching for the appropriate phone…
4 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Eydropper changes font when applying color from an image...
When using the eyedropper to grab color from an image, and then place that color onto text (by holding down the ALT key). AI changes the font.
2 votes -
compound path mask bug
When a compound path serves as a mask AND has it's own color, objects inside it can not be selected with the Direct Selection-tool. Instead, the mask itself is selected. This is different from single-path masks, where objects inside can be selected with the Direct Selection-tool (even when the mask has it's own color).
In attached file, both masks contain the same purple rectangle. In the 'g' (a compound path), the rectangle cannot be selected with the Direct Selection tool. In the 'K', it can. Both masks are colored.
Illustrator 22.0.1 (64-bit)
1 vote -
Carcoal feather Stroke instead of basic
Ai CC 2017, 2018; I was trying to create a circle with clean basic stroke style instead it keeps appearing as a charcoal feather stroke. I was working on Surface pro 4 while converting an image to vector. This doesn't happen on Pc or Mac.
1 voteHi All,
Please follow the steps mentioned by Sarah below. If your issue is still not resolved then please contact us on sharewithai@adobe.com
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Cmd + Opt + Space to call Zoom tool is broken
The shortcut for the Zoom, "Space + Cmd + Opt" is broken... It's a selection's tool which appears, I don't change my shortcuts.
Illustrator 22.0.1 on MacBook Pro OS High Sierra 10.13.3
2 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Both Free Transform tool and bounding box treat narrow objects wrong
I don't use bounding box. It messes with my corner and middle points, it occasionally resizes my art when I just want to drag it by it's side and so on — so I always turn it of.
When I need to scale anything, I pick up Free transform tool.
Alas, both of these marker-ish tools have same problem — they treat narrow objects completely WRONG.See the file attached.
For example, I have a perfectly aligned and sized magenta strip.First, I try to use Free Transform tool to make it taller. AI transform my path not from the…
14 votes -
Selecting Anchor Points is WAY TOO HARD
Why is it necessary to click 30 or more times just to delete an anchor point? I have the tolerance set to the maximum, but it makes no difference. When one zooms in, it should make it easier, but nothing changes. Very time consuming and frustrating. Please fix. Illustrator CC 2017 v21.02
6 votes -
A tool blob brush is working only for a few lines and then (without any error message) it stops drawing the lines.
A tool blob brush is working only for a few lines and then (without any error message) it stops drawing the lines. Changing the tool for another and back to blob brush doesn't help.
I've reinstalled the whole application but still the same issue.
Windows 10.7 votes -
Ellipse Tool not working
Circle/Ellipse tool has some sort of preset effect making it look jagged. This should not be the default.
This is a basic feature which should be working properly -please fix this or we cannot continue using this product.
6 votes -
rotate tool
The rotate tool's anchor point won't stay were I place it when I go to the dialogue box to rotate in degrees.
I updated my Mac OS yesterday and since the update this tool hasn't worked.
I have the latest version of Illustartor 22.0.1.10 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Pen tool glitch
When using the pen tool, the artboard glitches and a big gray area appears from the upper right corner (screenshot 1), glitches even more and turns yellow when scrolling or moving the cursor (screenshot 2).
Pen tool absolutely impossible to use.This started happening after last update (version 22.0.1 - 64 bit) on Windows 8.1
3 votesMandakh and everybody else that have this issue, is this still a problem for you?
The screenshots are not there in the report you made/voted for. -
Illustrator Crashes using wacom
While using wacom Illustrator CC 2018 crashes on my mac randomly.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Crash in Illustrator CC 2018 while using Wacom
After copy paste selected type tool, rotate tool and then again type tool with wacom. It resulted in crash on my mac.
2 votesI am closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator QE -
Bug With Blend tool with check preview mode and text in CC 2018 on Mac and PC
In Illustrator CC 2018, when you want to modify a shape gradient by passing it in step with check preview mode. The software crashes every time. I tested on PC and Mac with different windows and OS, and each time the software crashes.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Black boxes appear on top of anything I draw with the pen tool
If I try to draw something with the pen tool a black box will cover it, while I can still draw what I want, I can't see what i'm doing which makes it very difficult.
I've updated illustrator, my laptop, and tried new documents but nothing will change it.7 votes -
Can’t select tools in tool groups, no dropdowns appear
When trying to select a tool underneath the main tool, nothing happens. Tools with arrows to select further will not "drop down" so i can select a different tool. So when trying to select the smooth tool from the sharper tool, it doesnt do anything whether i highlight over it or click and hold.
2 votes -
Unable to move anything once placed within Adobe Illustrator
I am using the latest version of Adobe Illustrator, i have restarted both my computer and my program numerous times and the issue persists. I am unable to move anything once placed on the Illustrator workspace. the only thing it allows me to do is to resize the objects but not move them.
It is really frustrating when you come across issues like this which just interrupt workflow preventing you from doing the simplest actions. I am sure there is a fix but I don't have the understanding to know how to fix the issue and the majority of forums…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator Team
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