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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. svg Export bug

    In 23.0.2 and 23.0.3 when saving or exporting SVG the file is totally deformed afterwards...

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. svg Export bug

    In 23.0.2 and 23.0.3 when saving or exporting SVG the file is totally deformed afterwards...

    1 vote
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  3. Problem with elements' IDs when export to SVG

    Sometimes when I export an AI file with some elements' names to an SVG file, it renames the IDs like if there are some duplicates.

    Usually I can fix it by renaming the "duplicate" elements with a dummy name and then rename them back, but often it doesn't work and I have to delete the file and work on a new one, copying and pasting only the "safe" elements and redrawing the "duplicate" ones.

    Sometimes it appends a special character on the IDs and when it happen I always have to work on a new file.

    Version: 24.0.2 (64 bit,…

    1 vote
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  4. Illustrator to PS Smart object updating broken

    Bug persists on both windows and Mac. Illustrator v2020.x (issue not present before v2020.x)

    BUG: When using smart objects in photoshop, linked to an illustrator file: after updating illustrator file and saving, the smart object always reverts to first artboard in PS and artwork shifts upon re-updating is PS.

    Steps:
    1. Make new layer in PS. Right Click layer->Convert to smart object
    2. Right click PS layer->replace contents->select a multi artboard illustrator

     file -> select any artboard other than the first ->place as "media box".  
    

    1. Double click smart object layer to open in illustrator. -> make any
      adjustment to file…
    1 vote
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  5. Wrong fonts when importing PDF

    When opening a PDF in Ai, (almost) all text becomes the font 'Montserrat' despite the correct fonts are loaded. There were no errors, and it doesn't gives any 'missing fonts' errors either.

    1 vote
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  6. Alternative glyph (made with Fontself 3.5) don’t shown in text, when not installed in OSX or restart AI

    I have a problem testing a new font. I create a font (Fonstelf 3.5.0) with character “a” and an alternative “a.alt” glyphs. I installed the new font just local for/in Adobe Illustrator CC 2020. In the window “Glyphes” I can see my alternative characters. But when I enter a text with the text tool, I only get “a” instead of “a.alt” which I selected in window “Glyphes”. I save my test.ai document.

    After install the font with font book in the OSX 10.14.6 I can use and see “a.alt”. Funny fact: After installing the font and re-open test.ai document, the…

    1 vote
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  7. Backwards Compatibility

    Illustrator 2020 appears to have sacrificed backwards compatibility with even Illustrator 2019. This change is detrimental to working across teams on large scale projects.

    1 vote
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  8. Sunburst shape distorted when saving Illustrator (Version 24.0.3) file to PDF

    Sunburst shape distorted when saving Illustrator (Version 24.0.3) file to PDF. I have created a sunburst shape in illustrator using a circle shape, then adding a dashed like stroke. The file looks totally fine in illustrator and also when I save it as a PNG and JPG, but when I save it as a PDF the sunburst is distorted (uneven lines). I even sent an illustrator file to a printer and my prints arrived distorted, which means they had the same problem. They are also using the latest version of illustrator. Is this a bug?

    The larger file shows the…

    1 vote
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  9. Illustrator crashes when I copy/cut images with Pantones.

    When I copy or cut an image in my document, my illustrator v24 crashes for some minutes.

    1 vote
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  10. Import error when trying to export Illustrator settings

    When attempting to export my Illustrator Settings (My Settings -> Export Settings...) to a file for backup I receive the error message "An error occurred. Settings were not imported."

    1 vote
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  11. SAVE issues

    "SAVE AS" does not work. It actually acts more like, "SAVE A COPY". It also refuses to save files as AI. The only way I can save my work is if I choose PDF or EPS. So many other small annoying glitches. When drawing a line, it acts like "snap to" is enabled.

    1 vote
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  12. File deletes off NTFS file server

    At work we use Macs running macOS 10.15.3 and Illustrator CC 2020 (24.0.3) with working files stored on a SMB (NTFS) share volume.

    If we open an Illustrator file though macOS Finder window and then work on it and save the file, if the Finder window is still open it will delete the file and give an error. In order not to lose the work we have to save as with a different name. This only happens when the Finder window is still open showing the file we are working on, if the window is closed then this is not…

    1 vote
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  13. Illustrator randomly "Saves as..." (Bug)

    As the subject line says... This behavior started only recently, occurring a couple of times a day. There is the phrase "Saving" followed by the file name which appears in shadowed Myriad type behind the save dialog. I have attached a screenshot along with my system info. Very weird and a touch unsettling. Thank you.

    1 vote
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  14. image issue

    while copying a file from xd to illustrator, the image repeats itself within the shape.

    1 vote
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  15. Attempting to Save an Illustrator File causes Mac to Restart.

    This has happened almost every time I have tried to save a large Illustrator file. It is pretty much a lottery as to if the file will save or if I have to start again or recover what I have lost. I don't know what is the cause or how to fix it.

    1 vote
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  16. 1 vote
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  17. Unreliable EPS export from CC 2020

    If I export a multilayered Illustrator file as an EPS from CC 2020, layers are not saved with the correct ones activated when the EPS is opened in Illustrator once again.

    When I complete the same task in CC 2019 the layers are saved correctly.

    This means that CC 2020 is not usable in its current state as a reliable production tool for generate EPS files.

    MacOS 10.15.2
    iMac Retina 5K, 27-inch, 2019

    1 vote
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  18. Save artboards as individual files - File name bug

    When I try to save an .ai and check "Save each artboard as a seperate file"
    Illy should create each file with my chosen file name, plus appended with the name of each artboard.
    Except sometimes it fails to append the correct artboard name. I always rename my artboards, and sometimes it just adds the default dartboard name.

    I'm on:
    2017 iMac
    macOS Catalina 10.15.2 (19C57)

    and,

    Illustrator 24.0.3

    1 vote
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  19. "Save As..." behaving like "Save a Copy..."

    Mac Catalina, Illustrator 2020. Anyone else experiencing this? Go to do a Save As and it saves a copy instead and keeps you in the original file? So annoying.

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  20. EPS files look slightly off in working document and exported files for web

    We have used .eps files for our logos for many years with no issues. Now, .eps files placed into a document (usually logos) appear just slightly off -- sometimes it will be the rounding of one of the letters, or a little chunk off the side of some letters. Some of the letters may appear to be outlined or thicker than others. In some cases, the issue is so subtle it isn't caught before going to print. Registered trademark symbols are often corrupted.

    1 vote
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