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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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1164 results found

  1. Export to EMF file causes Crash

    When exporting files as EMF, application crashes. I had to install older version of Illustrator to get this function back.

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  2. Unable to save Illustrator file as SVG using artboards

    We use Illustrator to draw lots of icons.
    If we place each icon on an artboard and try to save each artboard to a file by selecting Save as > SVG > Use artboards > All, we expect multiple icons to be saved to multiple SVG files.

    We actually get multiple SVG files, but each SVG contains all layer names from the original file and one SVG icon.

    It would be very helpful, if manual cleanup after saving / exporting wasn't necessary.

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. SVG Export issue

    When exporting an svg, the file is "empty". There're only some bytes, but it shows in the browser, when you do some drag and drop. So, now comes the problem, if I sending the file to a workmate he get only a "Not working img". I must export the file a few times, with the same options to get a working svg.

    And sometimes the export delete the main file (.ai), I don't know why.

    Illustrator Version 23.0.1 | macOS Mojave 10.14.2

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  4. SVG Exports Incorrectly - messes up art work

    I have drawn a simple oval that exports correctly.
    I then made 20 copies, and it exports as SVG correctly.
    I then made 20 more copies (so I have 40 of these oval shapes) in two columns side-by-side. The first column exports correctly, the second column some of the ovals are longer, some are shorter and the horizonal position shifts back and forth.

    Used the Export Selection command. Have tried all different SVG parameters, have tried switching the columns, nothing has worked.

    2 votes
    3 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Artwork won't display on artboard, but in the layers panel, navigator etc.

    AI 23.0.1 / MacOS 10.14.2

    When an additional file is opened it sometimes shows the content of a previously opened file on the artboard.
    In the layers panel or the navigator the correct content is displayed.
    Also upon undocking the tab the correct content is displayed.
    Only workaround I found so far is restarting AI.

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  6. Illustrator refuses to become default program when opening .svg files

    Illustrator refuses to become default program when opening .svg files. I've tried "Open with another program" in the "Open with" context menu option. I've tried uninstalling and reinstalling. I've tried installing 2017. I've tried regedit. It just won't take.

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. Delay when opening/placing/looking for files.

    illustrator and indesign and photoshop all had little or no delay when 'exiting' the software to find/open/place/import a file. Now there's significant seconds added whenever I do anything, even selecting fonts causes seconds of delay when they used to show up instantaneously. just started Monday with Mojave 10.14.1 update

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  8. Saving an EPS file hangs Illustrator

    When I save a file to EPS, Illustrator either takes forever to save it or hangs and I have to kill it and restart. Saving to an AI file isn't a problem.

    2 votes
    4 comments  ·  File Save, Import and Export  ·  Admin →
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  9. save for web image has missing data / missing layer

    save for web image has missing data / missing layer

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  10. Illustrator freezes with creating new document

    A few times when I opened the new Illustrator 2019 on Mac, Mojave, it freezes and is still buggy after the latest update. When I open Illustrator after quitting the application, or even the first time after restart, it literally gets stuck on either the home screen, but also when I choose "new file" from the home screen's quick create section. A new file will open, but I can't do anything. The Interface freezes and I have to "force quit" Illustrator.

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  11. Batch exporting ai>psd does not work in latest Illustrator update.

    Batch exporting does not work in latest update. The images appear to process, and as each image is processed, there is a message that a photoshop file is being created. However, the end result files are the same ai files that I began with. Using Mac OS 10.14.

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  12. When I export as png, application crashes

    Adobe version: 22.1, OS: Windows 10 (the adobe application is on a virtual desktop for security reasons.)

    From the last 2 weeks, I have not been able to export to png. This was never an issue until recently. I get a prompt for export for multiple screens. I've tried exporting it in multiple dpi (72, 192, and 300). This also crashes. I've tried choosing a single asset and exporting selection. This also results in a crash.

    Please help me find a solution.

    Thanks,
    Lubna.

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  13. Adobe Illustrator 23.0.1 does not open files while running.

    The Issue:

    Adobe Illustrator won't open files ( .ai .eps , etc ) when Illustrator is running.
    Won't open files from Bridge, or explorer by double clicking or right click-> open with.
    Won't open files that are downloaded, by clicking on them,
    Won't open files from Internet Explorer with option: Open

    Illustrator Does open files when the program is not running.

    I did not install any additional plugins.

    Adobe Illustrator version:
    CC 23.0.1 ( Windows)

    Creative Cloud App Version:
    4.7.0.400

    i've checked files association in Win10, and in Adobe Bridge, reinstalled the app, updated, resetarted my computer.

    System Information

      Time
    …
    2 votes
    3 comments  ·  File Save, Import and Export  ·  Admin →
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  14. Changed placed item outside of illustrator does not mark the AI Document as changed...

    If I have an illustrator document open that has a linked placed item within it, and the document has just been save, and I modify and save the placed item outside of illustrator - AI prompts me that the item has changed and asks if I was to update the placed artwork. If I select YES, the artwork is updated but the AI document is not internally marked as changed - e.g. I can close the file and it will not prompt me to save.

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  15. Hide File Extension on Export

    It's very annoying that when exporting to .jpg, etc. the hide file extension box is automatically checked. This is awful. Why?!?

    2 votes
    4 comments  ·  File Save, Import and Export  ·  Admin →
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  16. Illustrator CC 2019 (v3.0)

    I generate a PDF from Illustrator with "High Quality Print" option and unable to view in Acrobat DC.

    This is happening only after I update the Illustrator CC 2019 (v23.0)

    I have attached the screenshot.

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. JPG Import bug CC 2019

    macOS 10.13.6
    Ai 23.0

    Try to open or place a .jpg or .jpeg file
    -> Error-Message "File could not be read because there was an error"

    Does work with other images. I attached the original image.

    (After running the image through imageOptim the import works)

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  18. Cannot open .ai files after update. Windows 10

    After new October update for Illustrator CC 2019, I can no longer open .ai files? I get the 'how to you want to open this file?' window appear.

    If I right click .ai file > properties > opens with, change. and select the correct Illustrator it still does not change!

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  19. AI crashes on opening PDFs

    Attempting to open a PDF proof generated from InDesign, AI quits without warning. Either using right-click/Open With… or File -> Open from within AI produces this result.

    OSX 10.13.6
    Illustrator 23.0
    Mid-2015 MBP.

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  20. Can't use 'Export As" as an action to export jpg

    I have created an action for export as JPG, but when I play the action, I got an error message say "can't save the illustration" The object is not currently available

    2 votes
    3 comments  ·  File Save, Import and Export  ·  Admin →
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