Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8121 results found
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Unable to open old Illustrator files
Details of your operating system and version of Adobe Illustrator (desktop):
- MacOS Big Sur 11.1 (20C69)
The steps you were taking when you experienced the issues:
- Attempting to open an older Illustrator file that was created on a previous version.
Your expected result:
- The file would opens successfully
Your actual result:
- The file does not open, Illustrator auto closes and I receive an unexpectedly quit system error messageCan provide screen recording of issue, but file too large for upload
1 vote -
Moving object into perpendicular direction not working
When I moving object in perspective grid with perspective grid selection tool into perpendicular direction while pressing key 5. it's not working. I have also not enable to move object by dragging to switching plane by pressing it's respective keys 1,2,3.
The same thing working on another computer.
I have windows 10 latest update installed on My Computer.
Illustrator Version 25.2.1 vote -
Illustrator crashing when mac goes into sleep mode
Hello,
I'm using Illustrator 24.3 on a brand new Macbook Pro.
Several times a day it crashes. It seems to happen most often when:
- my computer goes into sleep mode and I reawaken itQuite often it happens for no reason, even when I am using another program.
I have spent a lot of time on the Adobe community page trying various solutions but nothing seems to have worked. I have 'problem reports' from the crash.
Can anybody direct me to somebody who I can work with to try and resolve the issue?
I have attached the latest 'problem…
2 votes -
Rectangle tool draws slightly rotated rectangle
Update 24.2 - When drawing a rectangle (by selecting the rectangle tool, clicking on the artboard, and entering desired dimensions), the resulting rectangle is slightly rotated, skewed or tilted. It's not noticeable until it's viewed in outline mode.
To confirm this, I create a 1" x 1" square with the rectangle tool. Then drag the ruler origin to the top left anchor point. The transform palette confirms this anchor point is at x=0, y=0 (as expected). Then I select the top right anchor point and see that its coordinates are x=1, y=-.0022. The y-value should be 0.4 votesAs per the comment, the solution might be to check the Constrain Angle value in Preferences > General (Cmd/Ctrl + K) — it should be 0.
If you still have this issue when it’s set to 0, please comment.
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3D - Extrude - Isometric Top is skewed so edge does not run parallel with Isometric - Right
I made a square out of vertical rectangles of alternating colour and wanted to make it into each face of a cube.
However, 3D - Extrude - Isometric Top (with no bevel or shading) effect is slightly skewed.
Therefore, I cannot connect each anchor point to make a cube. See screenshot to see how the top's edge veers away from the right side.
OS: Mojave 10.14.6
Illustrator 2021: 25.01 vote -
command + ~ key
Sometimes command+ ~ key does not work, which is the function for moving pattern swatch only within an object. Some of my colleagues are experiencing it, also.
1 vote -
Illustrator 24.2 not saving changes!!!!!
Since the last update it already happened twice, and I am mad as ****!!!
I just had another file that I worked one day before, and when I opened it now, the file has a lot of missing changes! Pretty much hours of work are gone! And I will have to do all over again! Luckily I had saved a copy as PDF to show to the client, so some graphics I could recover, but all the text elements I will have to redo!
And the crazy thing is that I have the habit of saving changes pretty much every…
6 votes -
Network corrupting app repeatedly
I have read articles about how Adobe doesn't like to work with networks but my issue is my company does not allow for me to use anything off the network. We have extreme security settings so there is no option at all to work around it. Because of this, the app corrupts at least once a month and IT won't help. I'm the one stuck with reinstalling the app and all the settings constantly. Please help work on a solution for designers like me whose hands are tied with how we use the software. It's extremely time consuming and frustrating…
1 vote -
dxfデータに含まれる特色がIllustrator2021に関して、保持がされずCMYK化されてしまう
Illustrator2020までは問題なくdxfデータの特色は保持されていました。2021でも修正をお願いいたします。
1 vote -
1 bit TIFF files still importing inverted after all these years
It's been a while since I needed to import a 1 bit tiff file into Illustrator (maybe two years?) And I was so surprised to see this problem still occurs even in version 24.0.3
Does anyone know a fix bedside inverting it in Photoshop before importing it?
This is a no go, because when people open the file who aren't experiencing the the problem, it's wrong again.3 votes -
Select > Object > All Text Objects incorrectly selects hidden/locked grouped text
Windows 10
Illustrator 24.2.3 (64-bit)Select > Object > All Text Objects incorrectly selects hidden/locked grouped text.
This causes two issues:
1. hidden/locked groups of text shouldn't be selected at all by this command. (It won't actually select a hidden group of text if the TextFrame(s) inside the group are also explicitly hidden individually).
2. In a case where everything is unhidden/unlocked, this command selects the GROUP of TextFrames, not the TextFrames directly. This command will actually correctly select TextFrames in a group directly if there is another type of object sharing the group, like a pathItem, for some strange…6 votes -
Gradient tool hangs after using
Exactly as the title says. Using the gradient tool in the most recent versions of Illustrator results in the app not responding for about a minute.
1 vote -
Save as .ai can be interrupted by another save
If you are working on a new document, or opened an EPS or PDF, hit save as .ai and it does the background save, if you dont wait or dont realize it isnt finished, and try to save as PDF by way of example, the first save will not complete (ever) and this may result in a loss of data. Very reproducible
3 votes -
Blinking Cursor absent in Artboard panel
Operating system: Mac OS 10.14.6
Illustrator version: 24.2.3Hi, When typing inside the Artboards panel to name artboards the blinking cursor appears to be missing.
Regards
Gary4 votes -
Fonts Won't Activate in Illustrator - Troubleshooting Tips Don't Work
I have no access to Adobe Fonts. I open a document, and the missing fonts dialog shows. I click to activate and they don't activate. It spins and then stops eventually.
When I go through ALL of the troubleshooting on the help forum, it doesn't help. I've done them... they don't work.
When I go online to activate the fonts, the message in my status bar says they are DE activated. It's frustrating!
For example, I just activated Gitan font from the font library, but I got a message saying the font(s) were DE activated. See the attached file for…
1 vote -
Crash on export for screens with Repeat Grid
I can make this consistently crash when exporting Artboards 2, 4, or 5. If I turn off the Grids layer it exports correctly. I found that converting a Repeat Grid a making it a normal Group of objects fixes the issue but I have no idea how I did that in the first place.
Expanding the repeats seems to solve the crash.
For example Artboards 1 and 3 grids were created by a repeat but somehow it got converted back to a group of objects.
1 vote -
expanded pattern freezes in perspective grid
When i try and move the sidewalk next the building it freezes up. I just bought a new asus ryzen 9 with rtx 3070
1 vote -
'Save As' isn't working at all
Can't save anything or export PDF etc. through "Save As"
1 vote -
Text cursor on Mac with Retina Display incredibly thin
The text cursor is extremely thin on a Mac with Retina-Display. In an empty text box the cursor is nearly invisible, having the same width as the frame of the box. On a regular display, the cursor has a much better visibility. You should auto-detect the screen resolution and choose an appropriate width for the cursor or you should let the user choose a size in the preferences.
29 votes -
Rotate and Scale Tool sometimes affects all points on a path instead of just selected points
In previous versions of Illustrator (before 2021), if you had individual anchor points selected and you used the rotate tool, it would rotate all selected points and leave unselected points stationary. This was useful for quickly editing only part of a path.
Now, in 2021, sometimes the rotate or scale tool rotates all the points, regardless if they were unselected.
Note that in my recording, the skirt's anchor points work as expected. But the sandal's points transform the whole group of objects.
1 vote
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