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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8047 results found

  1. Scatter Brush - Can't modify settings after initial setup

    Hello,
    I'm running Adobe Illustrator 2020 24.0.0 on Windows 10.0

    There seems to be a bug with the Scatter Brush tool, which I've encountered in the past few releases.

    The "OK" button in the Scatter Brush Settings dialog doesn't seem to work; clicking it doesn't update the brush to your new settings. Instead, the dialog remains open as if the OK button was disabled (or the click wasn't registered). The same thing happens when there are no changes made to the options in the dialog...it simply won't register the OK button. Only the Cancel button closes this dialog (and no…

    2 votes

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  2. Fit to artboard doesn’t includes stroke bounds

    Fit to artboard does not fit lines to the artboard that are on the edges. So when you export to indesign the lines are missing of halved

    1 vote

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  3. Rasterize not working well on spot colors

    I used to work in Illustrator cc 2019 and rasterize images with spot colors don't have any problem. Now in new illustrator I have a BIG problem rasterizing images with spot colors. Please see attachments. And please solve this, I have to work in both Illustrators because of this bug.

    1 vote

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  4. Can't place file on to artboard

    1. 10.14.6 and 24.0.2
    2. File > Place > Show Import Options > Place > Bug here... can not select multiple 'all' pages. Also, the fonts are not embedding from the placed file.
    3. Be able to have the option to select All or Individual Pages under Show Import Options.
    4. The selected page/s should be able to be inserted to the artboard with all links and fonts embedded.
    3 votes

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  5. Ligatures in Baskerville URW

    Although ligatures appear on the Adobe Font Library website for "Baskerville URW" and are visible in the glyph panel, they will not update in Illustrator text object.

    3 votes

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  6. ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE

    Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !

    4 votes

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    2 comments  ·  Other...  ·  Admin →
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  7. library colors covert process colors to spot when bringing them into a new document

    OS/AI versions: 2013 Mac Pro w Mojave. Illustrator CC 23.0.4

    Creating process colors in Illustrator, adding them to a library, then using them in another document converts the colors to spot.

    To reproduce this bug:
    Open a new document in illustrator.
    Define a process color and save it to a Library.
    Open a new document.
    Create a box.
    Fill the box with the Library color.

    Expected: The box should be filled with a process color.
    Result: The box is filled with a spot color.

    9 votes

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  8. Unknown Error on AI 2020 Launch

    Mac Mini Late 2012
    OS Catalina 10.15.2 (19C57)
    Adobe Illustrator 2020

    Launching AI 2020 Generates pop-up message (see attached)
    Click Okay and blank UI loads (see attached)
    Quitting AI 2020 generates same message.

    3 votes

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    0 comments  ·  Launch  ·  Admin →
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  9. EPS files look slightly off in working document and exported files for web

    We have used .eps files for our logos for many years with no issues. Now, .eps files placed into a document (usually logos) appear just slightly off -- sometimes it will be the rounding of one of the letters, or a little chunk off the side of some letters. Some of the letters may appear to be outlined or thicker than others. In some cases, the issue is so subtle it isn't caught before going to print. Registered trademark symbols are often corrupted.

    1 vote

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  10. 3 votes

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  11. Sometimes click outside artboard to deselect object not working

    Illustrator v24.0.2
    I don't know what triggers this, but sometimes there's error in selection that causing the object to be highlighted and can't deselect it by clicking outside artboard with selection tool.
    This is getting frustrating. I really hope Illustrator get a renewal just by rebuilding the program from scratch without changing the initial tool since the bug is just too much.

    workaround :
    If the object is a grouped object, then double click it to enter isolation mode, and double click again to get out.
    If not, then, save and close and re-open the document.

    2 votes

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    1 comment  ·  Selection  ·  Admin →
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  12. OS X 10.5.3 Illustrator loads up every time, with half my palettes off the screen. I can't access them or bring them back

    OS X 10.5.3 Illustrator constantly loads up with half my palettes off the screen. I can't access them or bring them back. This makes Illustrator pretty unsuable

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  13. The operation cannot be complete beacuse of an unknown error. [STEX]

    Trying to use Freeform Gradient on a more complex shape(image attached) and I get this error "The operation cannot be complete because of an unknown error. [STEX]"
    I tried making a new doc and still same issue. Some of the elements are coloured, but not all.
    System: MacOS Mojave Version 10.14.6
    Illustrator Version 23.0.6
    Thanks!

    4 votes

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    5 comments  ·  Gradients  ·  Admin →
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  14. Color Swatch panel: stroke and fill color switcher missing

    The double arrow for switching the stroke and the fill color is missing in the color swatches panel. It is there in the tools and it is there in InDesign but missing in Illustrator.

    1 vote

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  15. can't over-write existing file

    Mac OS 10.14 - Illustrator 24.0.2

    2 votes

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  16. Can’t save Graphic Styles

    I absolutely cannot save graphic styles I have created for the graphic styles library. The icon is blank and I cannot find any information for fixing this. I have looked at all the tutorials but this issue is not addressed. It is NOT WORKING!

    1 vote

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  17. Illustrator loses links to artwork that is renamed in library

    When I rename a graphic I am reusing throughout my file, all links to that graphic are lost and when I try to copy layers containing those linked graphics, Illustrator reports the following errors:
    - "the document contains pdf objects that have been reinterpreted"
    - "an unknown imaging construct"
    - "an unknown shading type"

    If I have many instances of that artwork in multiple layers, it takes a lot of time to have to find every single instance, delete it, drag the renamed graphic in, move it to the correct layer, resize and rotate, and reapply the styles I had…

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  18. Can´t add anchor point with "Delete anchor point" tool + alt.

    In illustrator v. 24.0.1: When the "Delete anchor point" tool is active and alt is pressed down to toggle for the "Add anchor point tool", an anchor point can't be added to a line.

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  19. Layer arrow disappear

    Sometimes when I click on a layer arrow to hide the sub-layers, the layer arrow disapper and I cannot click it anymore. To make it reappear, I have to select another layer.

    Version: 24.0.2 (64 bit, Windows)

    1 vote

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  20. Can't save .ai file, Illustrator crashes

    When I try to save my .ai file, I get the error: "Illustrator is unable to save this document due to some unexpected errors." When I try to save a second time after this message, Illustrator crashes.
    I've tried all the fixes in this bug and none of them work: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-ai-2020-v-24-unknown-error-while-saving
    Video of the crash here (I'm using cmd+s to save): https://www.dropbox.com/s/1vxcpo1z0712hpr/illustratorcrash.mov?dl=0
    Operating system: Mac Mojave 10.14.6
    Illustrator: 2020 24.0.1
    Pleeease help me, I can't get any work done.

    1 vote

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