8045 results found

1. Illustrator file closes without warning/saving if accidentally re-opened while canceling errors / relink prompts

   If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.

   Steps to repeat:
   1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
   2. Modify the document in some way, but do not save it.
   3. Return to Explorer and open the file again.
   4. When the Illustrator brings up a dialog box, click cancel instead of ok.
   5. The document you had open will close without prompting to save.

   If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.

   Steps to repeat:
   1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
   2. Modify the document in some way, but do not save it.
   3. Return to Explorer and open the file again.
   4. When the Illustrator brings up a dialog box, click cancel instead of ok.
   5. The document you had open will close without… more

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Adobe Stock to Illustrator?

   Cannot load the Adobe stock images into any of the adobe suite apps.

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   1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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3. Paste remembers layers bug with isolation mode

   If you choose the option Paste Remembers Layers and copy elements when in Isolation Mode and paste these after exiting Isolation Mode, they appear on a new layer named "Isolation Mode". They should appear on their parent layer instead.

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   4 comments  ·  Isolation  ·  Delete…  ·  Admin →
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4. Crashed while working flat design - PC

   I working with lastest application but crash. Windows 10 Home / Ryzen 5 2600 series / 32GB Ram / GPU Radeon RX 580 Series 4GB + 2GB (2 GPU)

   Unable to do things and no recovery! Triple times for April 2020. Please fix.

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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5. Adjusting gradient on ONE selection adjusts ALL other objects with the same gradient

   When I select ONE object with an existing gradient and then try to adjust it, it will change ALL objects that have that same gradient. Extremely frustrating.

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   9 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Fills rendered not accurate compared to edges when using GPU mode

   I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

   See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke settings.

   In CPU rendering, it renders correctly, and no bulge is visible. It seems to happen somewhat inconsistently, it doesn't always effect path junctions like that, only sometimes.

   Also, the stroke width visibly changes slightly when switching between CPU and GPU mode. In my case, GPU mode seems to draw them slightly wider (higher stroke pt value) than it should be.

   I wonder if this might be due to error introduced by using single precision floats on the GPU (which I assume is the case, considering how much lower double precision float performance is on most GPUs)? Who knows.

   Regardless, the obvious workaround is to simply use CPU rendering, and it is relatively minor. But it is important to have an accurate representation of what you're doing.

   OS: macOS High Sierra 10.13.6 Build 17G5019
   2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
   64 GB RAM
   NVIDIA GeForce GTX 1080 8191 MB
   GPU Driver Version: 387.10.10.10.40.122
   CUDA Driver Version: 418.105

   I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

   See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke… more

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   13 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If you have documents that have this behavior, please share the them so that the team can review the bug and make it fixed. Screenshots help, but this can’t be reproduced without the test files. Thank you!

7. Shift hold (Constrain angle) within gradient use not working

   When I shift hold a gradient now it doesn't snap (constrain angle) in Illustrator. I've checked my general settings and constrain angle is set to 0°... have I missed something? Version 23.0

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   62 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

8. Escape Key and Arrows Not Working With Illustrator 2019

   Several keys are not working as intended. The arrow keys do not work at all. The escape key also does not work in certain situations. When creating text, the escape key no longer works to exit out of editing the text.

   30 votes

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   71 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Anjali responded

   Hi everyone,

   The issue seems to be fixed for all users. So please let us know if anyone else is still facing it, otherwise we can close the issue.

   Regards
   Anjali
   Adobe Illustrator

9. Text in opened SVG is wrong size and outside artboard in v23.1 and v24.0.2

   In newer versions of Illustrator (23.1 and 24.0.2, for example) the text in our SVG files may appear at the wrong size and outside the artboard. This incorrect text commonly appears at the top-left.

   The ZIP file contains a problem SVG, a preview JPG of how it should appear, and any customer-provided files used in the design.

   Also attached are copies of each version's System Info readouts and a screenshot of a problem design open in AI 24.0.2.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Shortcut Window doesn't auto close

    When opening Illustrator you are welcomed by the shortcut window showing previous files and most used file creation options etc.

    On Illustrator 24.0.3 and previous iterations when using the shortcut window the file opens as it should but you are left with a blank shortcut window open, which then needs to be closed. I have attached a screenshot.

    I am using an iMac with High Sierra

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    1 comment  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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11. Bug Report: Saving Design Files as PDFs from Illustrator

    When I try to save an Illustrator file as a PDF that I've saved before, Illustrator asks me if I'd like to replace my old file with the new one I'm saving (which is normal). I click okay, and everything looks normal about the save, but Illustrator doesn't actually save over the old file with my new changes, unless I change the name of the file. This seems like a bug. If I ask it to replace my old file upon saving, I really would like it if it did.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. DRAW Projects can't be shared to Illustrator

    I am posting this as a BUG because I can't believe that this was intentional design--it must be a complete BUG.

    We can share individual drawings from Adobe DRAW to Illustrator, but when you have an entire PROJECT of drawings, the share option is limited to very LOW-resolution images on a web link or sending them to Behance as a portfolio piece.

    You don't want us to share a VERY BAD LOW RESOLUTION drawing to people do you? That can't be intentional.

    And why on earth can't we just send an entire project to our computer for Illustrator? I could just save them in the Creative Cloud files in a folder called Adobe DRAW as individual illustrator files in a folder of the project's name.

    I spent 2 hours last night just opening individual DRAW drawings, sending them to Illustrator and then saving them on my computer. 2 Hours of wasted time, not even being creative, just getting them from my iPad to my Computer. That doesn't make any sense. Why did Adobe make a project in DRAW if you can't do anything with a project? PLEASE FIX THIS.

    You can't have thought this through and intended people to not be able to share a project with themselves...

    I am posting this as a BUG because I can't believe that this was intentional design--it must be a complete BUG.

    We can share individual drawings from Adobe DRAW to Illustrator, but when you have an entire PROJECT of drawings, the share option is limited to very LOW-resolution images on a web link or sending them to Behance as a portfolio piece.

    You don't want us to share a VERY BAD LOW RESOLUTION drawing to people do you? That can't be intentional.

    And why on earth can't we just send an entire project to our computer for Illustrator? I could… more

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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13. Letter Spacing

    Open Type Letter Spacing doesn’t work properly. If I enable "all caps" the (usually ******) spacing is not applied.

    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Thanks for reporting this issue. We are able to reproduce this at our end and the issue is currently under review.

14. Adding Points and deleting point on path does not work after Command Z

    When I make a mistake adding a point or deleting point to a path I usually use COMMAND Z to undo. After the Undo I am not able to add a new point to the path. I get an Alert and it blocks me from adding a new point.

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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15. illustrator version 24 vector file is too large

    1. Windows 7 Pro - Adobe Illustrator 24.0.2 (2019)

    2. Opening a 2.7 MB Adobe Illustrator 23 (2018) all vector file and saving it.

    3. Expect file size to remain similar or the same

    4. File size of the new version 24.0.2 results in 260 MB

    The file is using Gaussian blur. I suspect it is this. The file attached is the 2.7 MB version 23 file.

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This happens most probably because of the enabled PDF-compatibility option on save, which makes Ai write a PDF copy into the file along with the native Ai format. It helps to other apps to place and use the artwork inside, but it also makes the live raster effects to get rasterized, and it leads to size bloating.

    Untick the 'Create PDF Compatible File' option and the file size will stay at 1-3 MB.

16. missing instances

    I've been working with a png logo and have been copy-pasting it in numerous layers and artboards of my work.

    My AI crashed, so I closed it via task manager. When I restarted AI, my png logo is gone from all the artboards. I can see that there's an "instance" of it (a black square", but the logo isnt registering. Tried to export, and it came out with an artwork without the logo.

    File 08 are the blanks after the crash
    File 10 has the logo that went missing.

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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17. Can't Delete Anchor Point

    when using the remove anchor tool, if i remove an anchor from a path and then Undo, I can no longer add or remove anchor points to that path. trying to do so gives me the error "Can't delete the anchor point".

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18. Reporting error on translation to Spanish

    I want to report a translation error (Spanish version) in the last version of AI that I've installed.I cannot find where to report it in the web, through a form or similar, so I decided to publish it here. I will write it in Spanish because is related to the Spanish version.

    Cuando intento aplicar un nuevo efecto "transformar" a un objeto que ya tiene ese efecto aplicado, me avisa que:

    "Esto se aplicará a otra instancia de este efecto.

    Para editar el efecto actual, haga doble clic en el nombre del panel Aspecto."

    El panel en cuestión, no se llama "Aspecto", se llama en realidad: "Apariencia".

    AI v24.1

    MacOS Catalina 10.15.4 (19E266)

    I want to report a translation error (Spanish version) in the last version of AI that I've installed.I cannot find where to report it in the web, through a form or similar, so I decided to publish it here. I will write it in Spanish because is related to the Spanish version.

    Cuando intento aplicar un nuevo efecto "transformar" a un objeto que ya tiene ese efecto aplicado, me avisa que:

    "Esto se aplicará a otra instancia de este efecto.

    Para editar el efecto actual, haga doble clic en el nombre del panel Aspecto."

    El panel en cuestión, no se… more

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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19. Disappearing Content when Selecting Text

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. BUG - Offset path preview remains in artwork even after cancel or tick off preview

    Hi. Since Illustrator 23 I have a very strange bug in the preview of offset path. When I select a shape and select offset path I get the dialog. In the dialog I can set the variables. if I then click ok all is well. But if I check preview I can see what the values I entered will do. So far so good. But then something strange happens. If I change a value I see the result in a preview, but I also see the first preview. The result is even added to the last preview path. And i can keep on doing this and the offset path keeps on growing...

    But it gets even stranger when I click cancel. it does not cancel, it keeps all the previews in the artwork... I need to undo it for every 'preview' I got.

    This makes working with this tool nearly unworkable.

    I included a picture where I only checked and unchecked the preview checkmark a few times...

    Please let me know how to fix this.

    Thanks,

    best regards,

    Roger

    Hi. Since Illustrator 23 I have a very strange bug in the preview of offset path. When I select a shape and select offset path I get the dialog. In the dialog I can set the variables. if I then click ok all is well. But if I check preview I can see what the values I entered will do. So far so good. But then something strange happens. If I change a value I see the result in a preview, but I also see the first preview. The result is even added to the last preview path. And i… more

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    7 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!