Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8045 results found
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Comment "S" - Command "W"
If you want to quickly save and close a document using the shortcut keys (command-s) and (command-w), illustrator will save the file but will not close it! And if you then use the shortcut key for closing (command-w) then illustrator closes other open files! WTF?
2 votes -
2 votes
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BUG: Illustrator 24.1 - Save As dialogue box - Format drop down menu freezing
Intermittent freezing when saving as PDF, etc
1 vote -
24 ver layer missing when opening in 23.1.1 version
Illustrator ver 24. error!!!
Saved a file in the new version with 2 layers, one layer went missing when I opened it in 23.1.1 version (the previous version). The same applies to PDF files.
Please advise as this is so important for our printing process.
Both systems (iMac 2019)
Thanks!3 votes -
Feather does not gradient to transparent
When 'feather' is applied to (in my instance) a black box overlaying a colored background, the black appears as a conspicuous grey.
2 votes -
Text element with multiple paragraph styles & colors turns white when adding used colors
I have a text element with two paragraphs and have assigned a style to each paragraph. One paragraph style is a different color, for emphasis.
When I go to Swatches (palette) > Add Used Colors, all of the text turns white (invisible against a white artboard) and a swatch named "K=0" is added to the swatches palette. This can be avoided by setting all Paragraph Styles to black or no color and using Character Styles to apply color, but that's not really how the styles are supposed to work.
If the paragraph and character styles ever are fully functional in…
1 vote -
Menu Bars dont hold. keep disappearing
Hi,
This is relaly frustrating. The Menu bars (all of them) keep disappearing when I click on them. By disappearing, I mean as if someone is pressing escape key. I cant select anything in the drop down, or have to move my mouse super quickly before the menu disappears :(Also, the keyboard shortcuts don't work. please help!
7 votes -
Paragraph panel is missing text direction buttons (Right to Left)
Paragraph Direction options are missing even after adjusting the language in Preferences
29 votes -
Pivot point in Free Transform doesn't snap
Draggable pivot pint in Free Transform tool doesn't snap at all: not with Smart guides, not with Snap to grid.
8 votesBeta Build 29.6.142 now supports snapping of the Free Transform’s pivot, both with Smart Guides enabled and Snap to Grid. Please test it to see if it works as expected.
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When a document using Japanese TrueType font is opened in different OS environment, font warning is given
When Japanese TrueType font is used in a document and opened in different OS environment,
Even though you have installed the same font, you will get a font warning when you open it.
Screenshots are created on Windows and open on macOS. But the opposite is also true.- Create a file in Windows environment and save it using related fonts
- When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
- Open Font Search after opening has not caused any problems
There are three types of fonts used, but problems occur with Japanese fonts or…
11 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
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Gradient issues: annotator jumps and changes direction on object hover
2 problems in CC2020 on Mac OSX 10.15.1:
1. Gradient annotator doesn't show on expanded shapes
2. gradients inconsistently applying -- see attachment2 votesHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
2) Is this file specific or happens with any object in a newly created file also?
3) Kindly share your preferences folder with us in a zip File
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 SettingsKindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Increase font shortcut: Command + Shift + . no longer works
Mac OS Mojave 10.14.6, 3.2 GHz Intel Core i7, 16 GB 2667 MHz DDR4, Radeon Pro 560X 4 GB
Illustrator 23.1.1
Increase font shortcut: Command + Shift + . no longer works.
Decrease font shortcut DOES still work. Super annoying.
EDIT: I just realised if you press the decimal point on the number pad it works. The wrong "." seems to have been assigned the shortcut.
3 votes -
Embedding multiple .psd files
Embedding multiple .psd files no longer works in 2020. Previous versions would allow you to multi-select linked .psd's and embed them all at once. 2020 allows multi-selection, but only converts the first linked image.
2 votes -
Width Tool shows no highlighted contour
while using the width tool I notice the absence of an highlighted contour to see the modification of the line that could help to see better the size and proportion applied
1 vote -
"Not Compatible"
I have a MacBook Pro, El Capitan 2015. The Adobe Suite is now saying all of my apps are "Not Compatible". I tried restarting my computer and the Adobe system multiple times. I was on the phone for over 3 hours with Adobe, no help, just said my computer is too old.
1 vote -
Clipping Mask Wont Work on version 24.1.1
Everytime I walk through what is on your clipping mask page nothing works to create the mask on this new update. You Broke Something. Please fix it
1 vote -
duplicate files
I have one file that whenever I open it, it opens 2 of the same file. This does not happen to any other files I have. Just this one (attached).
I am running AI 24.0.3 on a Mac.
2 votes -
Cannot use the Script in Illustrator 20 for Mac to create PDFs
I used to save all my ai files in Illustrator as PDFs and SVGs using the SaveDocsAsPDF and SaveDocsasSVG. The SVGs work but the when I go to open up the PDFs I get the error message attached. So now I have to go into each ai file and save it manually as a pdf. It takes a lot of time when you ave 30+ files.
1 vote -
Crashing, can't open
Illustrator crashes everytime I try to open it, whether opening a file or just the app. I have tried reinstalling it. I am using a brand new Dell computer (Windows 10 Pro, Illustrator version 42.1.1).
1 vote -
Typos in menu
Typos in the Layers' hamburger menu "grpahics" instead of "graphics"
1 vote
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