8039 results found

1. cannot place image into Illustrator.

   Cannot place or drage image to illustrator.
   Sometimes only a rectangle with X in the middle appears, or just the selection pointer appears after I try to place (using the menu) or dragging an image to the Illustrator.
   I used different *.png, *.jpg files and I could not place image in the illustrator.
   Need help.
   I use Windows 10.

   6 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Bad translation in French for Embed a Linked Image command

   I wanted to draw your attention on a problematic/erratic translation in the french version of illustrator (formerly it was ok, up to CC) : when you want to incorporate/embed a linked image, you go to the links panel menu, and instead of having "incorporer l'image" (incorportae/embed the picture), the option is "image(s) incorporée(s)" which means "incorporatED images", which is wrong, and totally misleading/confusing as it means the same as the other option, saying "montrer les images incorporer" (show incorporated images).

   You really should correct this… and reactivate the possibility to incorporate images just by double-clicking an image in the links panel (before it worked like this, this action opened a pop up askin "do you want to incorporate/embed the picture").

   This problem drove me crazy, I spent a day looking for this function, when it was just there, in front of my eyes but the badly translated.
   It REALLY is misleading… please take it in consideration since it used to be correct before (at least until CS6 -> I went from CS6 directly to CC2019)

   Thanks so much for the attention you will pay to my request

   I wanted to draw your attention on a problematic/erratic translation in the french version of illustrator (formerly it was ok, up to CC) : when you want to incorporate/embed a linked image, you go to the links panel menu, and instead of having "incorporer l'image" (incorportae/embed the picture), the option is "image(s) incorporée(s)" which means "incorporatED images", which is wrong, and totally misleading/confusing as it means the same as the other option, saying "montrer les images incorporer" (show incorporated images).

   You really should correct this… and reactivate the possibility to incorporate images just by double-clicking an image in the links… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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3. Glyph rendering bug with non-empty space char on OT-SVG fonts

   The space character is not rendered consistently when it includes an SVG glyph:

   • The glyph is invisible by default
   • But - as expected - it is visible in full color when moving the text object, and in greyscale version when switching to Outline mode

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   16 votes

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   5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

4. Resizing a new document window is broken

   When creating a new document the widow goes full screen, when I try to resize using the bottom right corner to resize window, it automatically grows larger than the screen size and can't grab the corner... then when I do get the corner back on the screen trying to resize just doesn't work well, it’s very slow and largish and half the time it won't resize it jumps back to full or only partially resizes... never did this before and it’s a pain. I spend 10 min trying to get the window like I want it to be nearly every time I open a new file. (running on iMac 10.14.1 with Retina 5K, 27-inch)

   When creating a new document the widow goes full screen, when I try to resize using the bottom right corner to resize window, it automatically grows larger than the screen size and can't grab the corner... then when I do get the corner back on the screen trying to resize just doesn't work well, it’s very slow and largish and half the time it won't resize it jumps back to full or only partially resizes... never did this before and it’s a pain. I spend 10 min trying to get the window like I want it to be nearly every… more

   8 votes

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   8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   Sorry for the inconvenience caused. Please try changing the UI scaling option under preferences—>UI interface—>UI Scaling —> small. Please revert back if this doesn’t work.

   regards,
   Ritika
   Illustrator team

5. Fonts not updating on the fly

   Copied from my forum inquiry that I eventually solved on my own...

   I am a type designers & I use illustrator in building & testing fonts as part of my production workflow. I use the same array of font apps along with my cc2019 suite on 2 different machines. One is a mac mini one is an imac, both are on the latest mac os.

   On the mac mini, with Illustrator open I can see changes to a font immediately reflected in the document. In other words if I replace a .otf or .ttf font file installed at mac hd/library/fonts any changes in that font immediately update in the open .ai document. If I install a new font the font will immediately pop up in the font menu.

   On my imac neither of these things work. I need to quit & restart Illustrator to see new fonts, some fonts refuse to ever show up at all & I can not see any changes made to existing fonts unless I quit & restart Illustrator.

   I've been searching & searching & trying everything for hours & hours & I can't fix it. Any clue would be greatly appreciated.

   The solution...

   Both the problem & the solution are similar to issues I was having with Dreamweaver cc2019 on the same machine. In both cases all menu based & keystroke based methods or purging &/or resetting the app preferences & cached data failed to solve the issue. In both cases I needed to find the offending pref or cache file and MANUALLY delete (or remove) it.

   While it was a slightly more obscure file in the case of Dreamweaver, in the case of Illustrator the offending file was the main prefs file "Adobe Illustrator Prefs" located at:
   harddrivename/users/username/Library/preferences/Adobe Illustrator 23 Settings/en_US/Adobe Illustrator Prefs

   The hard reset of preferences done by option>command>shift while starting Illustrator failed to purge whatever bad data was causing Illustrator to refuse to update fonts on the fly. Only manual removal of this file fixed the problem. The file will be regenerated automatically the next time Illustrator is started up.

   Purging of any of the specifically font related prefs/caches did not seem to help at all.

   The app seems to behave as expected now. If I modify a font & install a new .otf or .ttf under identical names, version numbers etc. Illustrator will imediately recognize & display the changes live in the document with no need to close & reopen the doc, restart the app or the machine or reset any panels.

   Copied from my forum inquiry that I eventually solved on my own...

   I am a type designers & I use illustrator in building & testing fonts as part of my production workflow. I use the same array of font apps along with my cc2019 suite on 2 different machines. One is a mac mini one is an imac, both are on the latest mac os.

   On the mac mini, with Illustrator open I can see changes to a font immediately reflected in the document. In other words if I replace a .otf or .ttf font file installed at mac hd/library/fonts… more

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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6. Free Distort doesn't apply to certain gradient strokes

   I was working on a type effect when I realized the Free Distort filter (found under Effect > Distort & Transform > Free Distort) doesn't apply when the selected object uses a stroke with a gradient that is applied along or across the stroke. Is this intentional? I hope it isn't since it doesn't seem intentional.

   Here's how I did it.
   Create a rectangle. Make sure it has a fill color. Then add a stroke and pick a gradient. Change the stroke style to be either the second or third option. Then apply the Free Distort filter to the object (not to the fill or stroke specifically) and distort the shape in any way. The fill gets distorted as expected, but the stroke stays the same. Only the first stroke option allows it to be distorted correctly with the fill.

   I've been able to recreate this on both of my Windows machines. One is Windows 7 and the other is Windows 10 and both are on the latest versions available.

   In the attached file, I have a sample set up where this happens. If the Free Distort filter is above the stroke effect, the effect works as intended, but not if it's under the stroke, so this definitely seems inconsistent.

   I was working on a type effect when I realized the Free Distort filter (found under Effect > Distort & Transform > Free Distort) doesn't apply when the selected object uses a stroke with a gradient that is applied along or across the stroke. Is this intentional? I hope it isn't since it doesn't seem intentional.

   Here's how I did it.
   Create a rectangle. Make sure it has a fill color. Then add a stroke and pick a gradient. Change the stroke style to be either the second or third option. Then apply the Free Distort filter to the object… more

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Edit…  ·  Delete…  ·  Admin →
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7. New document window sticks to single space when working in macOS

   When you start a new document, if you switch spaces in macOS Mojave, the new document window sticks to the original space it was opened in instead of following the user from space to space. This can lead one to think that Illustrator is frozen or stuck as the workspace is locked when the new document window is open. Double clicking Illustrator on the dock does not switch the user back to the space the new document window is in.

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8. 23.1 showing 2018 copyright date

   is 23.1 2019?

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9. eyedroper doesnt work anymore over symbols, neither bitmaps

   In the past, eyedropper tool was working with symbol, right now completely ignores it and pick whatever object is behind.

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10. Ai quits unexpectedly constantly

    working on a new or existing file, Ai unexpectedly quits: on save, quits when i choose "edit link" and quits randomly- no idea why. does not save file at all, as if the file never existed and i need to start from scratch every time, even if i previously saved my work!

    OS: Mojave 10.14.6
    latest Ai cc version

    2 votes

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11. Embedding link/image and it duplicates itself in top left corner

    Occasionally, when i embed an image in the link menu, it will duplicate that image in the top right hand corner of my document. The one I embedded into the document is embedded, but the "new" duplicate is still linked. I just noticed this happening as of recently.

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12. Move window doesnt update with most current move value

    When I drag an object with the selection tool that move used to be reflected when I opened the move dialogue. However now that dialogue gets stuck on a previous move unless I use the direct selection tool to move the object.

    I am using the most current version of Illustrator CC on a 2013 Macbook running Catalina.

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13. Paste in Place gets object pasted into its original layer and not a selected one

    Copy an object (Cmd + C), then create a new layer, select it and Paste it in Place in the new layer — the object gets placed in tis original layer instead.

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The 'Paste Remembers Layers' option in the Layers panel’s flyout menu regulates this behavior. When it is checked — Illustrator will honor the original layer of a copied artwork and paste it in the same layer, ignoring the selection of a layer.

    However, if disabling this option does not help — please comment.

14. Constant crashing, lagging, power drain,

    Illustrator is constantly slow, lagging, crashing, unresponsive, and small files are acting like large files. I have been using Illustrator for 8 years, but now, it is affect my ability to do my job. I am so incredibly disappointed with the performance issues, slow response time, and I dread having to use this program now. The CS6 version was WAY better than this.

    Please adobe, for all of your customers, fix what's broken before adding new features, and 16GB of ram is no where near enough to run this program anymore. 32... maybe.

    2 votes

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15. AI 23.03 - Absolute Performance Hog

    AI has a clear performance problem on my MacBook Pro (Mid 2015, 15", top of the line model). My computer bogs down entirely, fans kick up, the software is extremely slow to respond to doing anything, even simple tasks. It's not isolated to my file--it is the software. Upon quitting, my system returns to normal. The CPU processes for AI were in excess of 120% and consuming nearly 40% of my entire CPU processor power (2.8 GHz i7, 16GB Ram).

    No trouble with previous version of AI.

    5 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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16. Text copied from Illustrator and pasted into Word, Keynote and other editors appears as image and not editable text

    Illustrator CC 22.1.
    Mack book pro MacOS high Sierra Version10.13.6.
    Microsoft Word Version16.23 (190309)

    Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

    I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
    Since 2011 until 2018 I was able to use my keyboard shortcuts to copy text from Illustrator and paste it into Word for editing and refining. This is a proses I do numerus times a day (sometimes hundreds) as this is part of my main workload. Like I said this used to work fine for many years. Since 2018 I have not been able to paste text into Word using the Command V shortcut. Since then the text gets pasted into Word as a picture that I cannot edit.
    I know it is possible to past the text into word by using the “paste” drop down menu and select Keep text only, but this is cumbersome and disrupts my workflow. I would like to use the keyboard shortcut (Command V) to past into word.
    Copying from word and pasting it back to Illustrator is no problem.

    Idea: make it possible to use shortcuts on keyboard to paste into word and it pastes as editable tex (Like I was Able to do before for many years)

    Illustrator CC 22.1.
    Mack book pro MacOS high Sierra Version10.13.6.
    Microsoft Word Version16.23 (190309)

    Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

    I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
    Since 2011 until 2018 I was able to… more

    4 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    If you right click in word you should get a paste as text option.
    Can you please contact Microsoft support. Like most applications we do promise text in clipboard along with other formats like svg, metafile etc…
    It is for word to pick any of these clipboard formats and consume.

17. Paste in Front/Back should override Paste remembers layers option

    The layer from which an object is copied is used for the pasted object even when using the Paste in Front/Back command. This is counterintuitive and the command should override the option.

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18. Cannot export large files to .png format at 300dpi

    I’m using the command: File > Export As > PNG
    Use artboards: Not selected
    Resolution: High (300dpi)
    Ahti-Aliasing: None
    Background Color: Transparent

    I have an immediate need to export Illustrator files of roughly 8000 px by 6500px to .png format at 300dpi. I tried doing this with a file containing a complicated drawing, but it fails and displays an error box saying:
    The operation cannot complete because of an unknown error [!now]
    I created a simple file containing a few filled rectangles and experimented, with the following results: (all set to export to .png at 300dpi with no anti aliasing)

    3000px x 3000px – and smaller files exported to .png OK
    4000px x 4000px – flashed a not responding banner at the top of the window then did the export OK
    5000px x 5000px – flashed the not responding banner then (a while later) did the export OK.
    6000px x 6000px – No flashing banner, just the Cannot complete – unknown error message in a box.

    I’m running Illustrator 23.0.3, on Windows 7.1

    I tried the same exercise on my laptop and got much the same results using Illustrator 23.0.2 on Windows 10 Home v1809

    I can’t use the fix I’ve seen of copying the file to Photoshop and exporting from there as I don’t have Photoshop. I’d really appreciate some help to sort this out. I’ve spend the afternoon trying to fix it, and I need to be able to create these .png files.

    I’m using the command: File > Export As > PNG
    Use artboards: Not selected
    Resolution: High (300dpi)
    Ahti-Aliasing: None
    Background Color: Transparent

    I have an immediate need to export Illustrator files of roughly 8000 px by 6500px to .png format at 300dpi. I tried doing this with a file containing a complicated drawing, but it fails and displays an error box saying:
    The operation cannot complete because of an unknown error [!now]
    I created a simple file containing a few filled rectangles and experimented, with the following results: (all set to export to .png at 300dpi with no anti aliasing)

    … more

    4 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Lock doesn't work for groups in groups

    How to reproduce the bug:
    1. Create two shapes.
    2. Group the two shapes
    3. Create two new shapes.
    4. Group the two new shapes
    5. Select the two groups.
    6. Group the two groups.
    7. Now you have a parent group with two child groups.
    8. Lock one of the child groups.
    9. Select the parent group.
    10. Now both child groups are selected and can be changed even the one that is locked should not be possible to alter.

    3 votes

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Unstable CC 2019 in Mojave

    Illustrator CC 2019 on OSX Mojave is completely unstable.
    Ive been working on a few files today, Illustrator crashes within 3mins of working on a file and there is no recovery file, so basically I lose what I am working on. Im now saving every 30 sec anticipating a crash. At first I htought it was a font conflict, so I outlined all of hte fonts. Nope, still crashes. Next I will uninstall Illust CC19 and re-install.

    14 votes

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    14 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Mojave is a supported operating system since Illustrator version 23.×.
    We request your help. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.