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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8041 results found

  1. Transformations committing even upon cancel

    Even MORE issues with latest version of Illustrator which are rendering it almost unusable for me. When using one of the transformation dialog boxes (Move, Rotate, Scale etc) if the preview option is selected, as you change the numerical values to see what the effect might be, it commits each of those changes. Even if you CANCEL out of the dialog box it will have made the transformations to your object and you have to make multiple undos to get back to your starting point.

    Found the same issue with the Free Transform Tool, it commits changes in little stages…

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  2. Appearance is not applied when opening a file

    macOS Mojave 10.14.6 Illustrator 23.0.6
    Model Name: MacBook Pro
    Model Identifier: MacBookPro13,3
    Processor Name: Intel Core i7
    Processor Speed: 2.6 GHz

    Conditions for failure
    1. Illustrator Preferences / General [Show The Home Screen When No Documents Are Open] Put a check.
    2. Show Links Panel. Links Panel Options [Thumbnail Size] Select other than None.
    3. The Place image format is EPS.
    4. Open a file with the Home Screen displayed.

    1 vote

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  3. Illustrator Delay in Saving File.

    When Saving a File, it takes up to 5 minutes to do so, Is there a solution. please let me know.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  4. text expands inaccurately

    Mac OS 10.13.6 AI 23.1.1
    See att screenshot. I converted this type to outlines, then Expanded Appearance, then Expanded stroke and fill. Results are superimposed over the original red/orange type. You can that the converted outline does not match the type; in general the top is pushed rightward and the bottom leftward. I tried skewing the outline to correct it but while that may nudge some curves and vertices back to where they belong, it pushes others out. The only solution I know is to tweak and/or redraw the path, which is an extremely time-consuming task. It appears that this…

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  5. Opening Old AI5.5 files in CS2019

    I now find since moving to Catalina that my old version of Adobe Illustrator 5.5 has stopped working, this would be fine, but I cannot open old files from 2009 in Adobe Illustrator 23.1.1 - and as luck would have it, I get a call to reignite an old brand this AM! can anyone help please?

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Doesn't open

    I cant open the app in my cellphone. I tap it and it seems like it is opening BUT after one second it closes again. I don't know what to do anymore. I closed the app and opened it again and happened the same, i also restarted my phone (like tree times) and there were no changes at all!!

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  7. Menus stuck on one item

    After I relink something, the other tabs in that section get stuck on 'Links'. If I select 'Layers' it shows 'Links', if I select 'Libraries' it shows 'Links' and so on...

    Dragging the tab out and back in again doesn't fix it. I can't have all these items out in their own tabs as I don't have the room with all the other items I need on a day-to-day basis.

    This is very irritating as I have to shut down Illustrator every time this happens... which is all the time.

    I've attached screenshots so you can see the same menu…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  8. Save for web values bug

    This is a bug, not an idea. This affects Photoshop, too.

    In the Save for Web dialog, when punching in new values, those values do not commit unless you manually select something else before hitting Save.

    For example, if I punch in a different value under Image Size > Percent, I cannot just hit Enter or Tab then Enter and have it save at the percentage specified.

    1 vote

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  9. Static screen

    Can you fix the new update of adobe illistrator? I can't use it. Every time I try to create a new file it shows the lines of something similar to a static screen and I'm not able to use it for anything. I really need to be able to use this program for college.

    2 votes

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    1 comment  ·  Launch  ·  Admin →
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  10. Saving my SVG in an invalid format. I keep getting the message that the SVG files I am creating are not valid when I try opening them.

    Saving my SVG in an invalid format. I keep getting the message that the SVG files I am creating are not valid when I try opening them.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Wrong encoding of separation names when exporting to PDF/X-4 (should be UTF-8)

    When exporting to PDF/X-4 from Illustrator, the separation names are not encoded in UTF-8 (which is requested by the PDF/X-4 standard) but using the OS encoding (MacRoman on Mac - ISO-8859-1 on Windows).

    This makes the PDF/X-4 preflight to fail.

    1 vote

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    0 comments  ·  Print  ·  Admin →
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  12. Pasting a hexadecimal color code into the Fill or Stroke under properties > appearance occasionally causes Illustrator to freeze up

    1. MacOS 10.14.5 (18F132)
    2. Select an object (for example, a rectangle), in the properties panel, under the appearance heading, select either fill or stroke, and paste a hex code into the textbox at the bottom of the popup panel. Occasionally, this results in Illustrator freezing, and can only be fixed by force-quitting.
    3. It not to freeze
    4. It freezes
    5. Video attached showing the behaviour once it is frozen
    3 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  13. Illustrator 2019 Freeform Gradient and compound paths not quite right

    When applying a freeform grad to a compound path, the effect struggles to jump a gap between paths, leaving odd results. If you create a path with a "hole" in the middle and create grad its OK. Move the whole fully out of the enclosing shape and its blank, move back into to cross border line and it works correctly with overlap creating hole.

    In the attached file, the four squares are a compound path. Top right shows standard linear gradient covering the whole shape. The top left fort squares are supposed to share a freeform grad copied from the…

    24 votes

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    5 comments  ·  Gradients  ·  Admin →
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  14. Dialogue Boxes Pop-up on Wrong Display

    Despite all efforts, dialogue boxes will not pop-up on primary display, only the MacBook Pro display.

    Running Illustrator 23.1.1 on a MacBook Pro with OS 10.14.5 (Mojave), with Apple Thunderbolt Display as primary monitor. Mac system preferences "Arrangement" set to show Thunderbolt as primary. "Displays Have Separate Spaces" unchecked in Mission Control.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  15. Direct Selection Tool on Control Handles Doesn't Work Properly After Puppet Warp

    Normally, you can adjust a single control handle of an anchor point with the Direct Selection tool without affecting the other control handle. But after you perform a Puppet Warp on a shape, this is no longer the case. Using the Direct Selection tool on a control handle affects both handles simultaneously. In order to reproduce this bug, the object you're working on may have to be a group of objects. Here is a video of the problem: https://youtu.be/qZoJOQb0seI

    This is in Illustrator 23.0.6 on a Mac.

    2 votes

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  16. Diagrams pasted from Excel (Office 365 version) to Adobe Illustrator on Mac cannot show correct font of numbers and characters

    It seems that the original versions of Excel (such as Office 2013 and 2016) do not have this problem. However, diagrams pasted from Excel to clipboard is correct. So there may be some problem in transferring diagrams from latest Excel version.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  17. Placing SVG object locks AI for >5 seconds

    Hello,

    On some AI installations, Placing an SVG file locks up AI for a 'long' time. Clicking makes the screen go black. After a relatively long wait, even for a trivial SVG file, the SVG object can be placed on the canvas. Placing a png does not show that slow down. On most machines this is not experienced

    What could be the cause of this?

    Tx

    Peter

    1 vote

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  18. Illustrator 23.1 (64bit) hangs - hourly

    Didn't have a problem with previous versions.
    Updated to v23.1 (64bit) Windows 10 Home 1903 and regularly hangs.
    Sometimes hangs while working. Usually hangs when opening a new file, particularly when already have a file open. The files I'm using are less than 1mb so shouldn't cause issue.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  19. 23.02で作成したデータを23.1で開くと文字がずれる。

    具体的にはタブが飛んでしまい、リーダーに設定していた倍率が原寸に戻るなど。

    1 vote

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  20. Heavy upload to adobe.io (amazon) without files opened

    During one week I left Illustrator opened.
    During this week, Illustrator upload 21 Gb of data!

    How that's possible?
    What data?

    My post in public forum:
    https://forums.adobe.com/message/11085595

    1 vote

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    4 comments  ·  Other...  ·  Admin →
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